Claims for stolen items require a report to police or other authorities.
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If you’re buying any new items for your trip, keep the receipts. Items without receipts are reimbursed based upon 75% of the Actual Cash Value.
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If your claim is related to a medical situation, you must submit a Physicians Statement, medical records and a Patient Authorization Form.
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You can qualify for pre-existing medical condition coverage, but there are a few conditions. Start by buying our Premium Plan prior to or within 24 hours of your final trip payment.
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Your claim for an unused flight will not be paid if the airline provided credit for a future flight. If they did not compensate you with a flight credit, include a screenshot of your flight information or an email from the airline/booking site verifying that no credit is available when you upload claim documents.
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01
Report Theft
02
Save Receipts
03
See a Physician
04
Pre-Existing Conditions
05
Flight Credits
