COVID-19 Travel Insurance Guide
Before you go and during your trip, travel insurance from Generali Global Assistance provides coverage for COVID-19 sickness — complete with expert 24/7 worldwide assistance while you’re away, so you can wander more and worry less.
Before you go...
What to do
Purchase travel insurance as soon as possible when booking your trip to give yourself a long coverage period.
Review your plan documents carefully to make sure the plan will meet your needs.
If you, a travel companion or family member gets sick with COVID-19 and you cannot travel, start a Trip Cancellation claim.
Trip Cancellation
You, a travel companion or family member is sick with COVID-19 and you cannot travel.
Who is Sick
at-home testing requirements
A positive test result from a testing facility, physician’s statement from an in-person appointment or a positive at-home test result that meets certain requirements.
What Qualifies
Travel insurance must be purchased before the sick person develops symptoms, sees a physician or takes a COVID-19 test.
When
Up to 100% of your insured trip cost.
What’s Covered
Visit
Generalitravel.com/claims
How to Start a Claim
Get A quote
At-home testing requirements
close
A viral test with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). Visit the FDA website for approved nucleic acid amplification tests (NAAT) and antigen tests.
Approved tests
Trip Cancellation coverage must be in effect. Trip Cancellation coverage takes effect at 12:01 a.m. the day after purchase.
When to test
The testing must include a telehealth video call during which someone authorized by the manufacturer supervises the testing procedure in real time.
Video call
The telehealth provider must issue a report confirming the patient’s identity, the name of the laboratory or healthcare entity, the type of test and the specimen collection date.
Documentation
At-home testing
During Travel...
What to do
Traveler contacts Generali Global Assistance.
Generali Global Assistance provides a referral to a local testing facility or a medical facility for treatment.
Generali Global Assistance’s in-house medical team reviews test results, medical reports and if the traveler is currently hospitalized to determine next steps.
Evaluate Guidelines
Generali Global Assistance follows local guidelines for self-isolation and reviews the traveler’s home country’s guidelines for international travel.
Self Isolation
Monitor
Return Home
Evaluate Guidelines
Self Isolation
If a self-isolation period is necessary, Generali Global Assistance can arrange local accommodations.
Generali Global Assistance can provide coverage for additional accommodation costs.
Travel Delay
Monitor
Return Home
Evaluate Guidelines
Self Isolation
Monitor
Generali Global Assistance will check in with the traveler throughout their self-isolation period.
Return Home
Evaluate Guidelines
Self isolation
Monitor
Return home
Generali Global Assistance will follow national travel guidelines to arrange your trip home.
Generali Global Assistance can provide coverage for prepaid, non-refundable, unused parts of the trip and additional airfare.
Trip Interruption
Outpatient Care
Generali Global Assistance collects medical information and analyzes the quality of care.
Assess Treating Facility
Monitor
Self Isolation
Evaluate Guidelines
Assess Treating Facility
Generali Global Assistance determines if evacuation or repatriation is medically necessary to properly care for the traveler’s condition.
If your plan includes this coverage, Generali Global Assistance may provide coverage for the medical evacuation or repatriation costs.
Emergency Assistance and Transportation
Monitor
Self Isolation
Evaluate Guidelines
Assess Treating Facility
Monitor
If necessary, the traveler is transported to an appropriate medical facility. Generali Global Assistance monitors the hospitalization until release.
Self Isolation
Evaluate Guidelines
Assess Treating Facility
Monitor
Self Isolation
If a self-isolation period is necessary, Generali Global Assistance can arrange local accommodations.
Generali Global Assistance can provide coverage for additional accommodation costs.
Travel Delay
Inpatient Care
Evaluate Care
Medical and Dental
If your plan includes this coverage, Generali Global Assistance can provide coverage for medical costs not covered by your health insurance.
Return Home
Evaluate Care
Assess Treating Facility
Monitor
Self Isolation
Return Home
Return Home
Return Home
Return home
Generali Global Assistance will follow national travel guidelines to arrange your trip home.
Generali Global Assistance can provide coverage for prepaid, nonrefundable, unused parts of the trip and additional airfare.
Trip Interruption
With Generali Global Assistance, you’re covered by a company with 30 years of experience and backed by one of the world’s largest insurance providers. Our success is built on our reputation for assisting travelers in the most difficult of circumstances and delivering travel protection solutions designed to meet your needs.
Get A quote
Generali Global Assistance follows local guidelines for self-isolation and reviews the traveler’s home country’s guidelines for international travel.
get a quote
Evaluate Guidelines
Self Isolation
If a self-isolation period is necessary, Generali Global Assistance can arrange local accommodations.
get a quote
Travel Delay
Generali Global Assistance can provide coverage for additional accommodation costs.
Monitor
Generali Global Assistance will check in with the traveler throughout their self-isolation period.
get a quote
Return Home
Generali Global Assistance will follow national travel guidelines to arrange your trip home.
Generali Global Assistance can provide coverage for prepaid, nonrefundable, unused parts of the trip and additional airfare.
Trip Interruption
get a quote
Evaluate Care
Generali GlobalAssistance collects medical information and analyzes the quality of care.
get a quote
Self Isolation
If a self-isolation period is necessary, Generali Global Assistance can arrange local accommodations.
Generali Global Assistance can provide coverage for additional accommodation costs.
Travel Delay
get a quote
Monitor
If necessary, the traveler is transported to an appropriate medical facility. Generali Global Assistance monitors the hospitalization until release.
get a quote
Return Home
Generali Global Assistance will follow national travel guidelines to arrange your trip home.
Generali Global Assistance can provide coverage for prepaid, nonrefundable, unused parts of the trip and additional airfare.
Trip Interruption
get a quote
Medical and Dental
If your plan includes this coverage, Generali Global Assistance may provide coverage for medical costs not covered by your health insurance.
Assess Treating Facility
Generali Global Assistance determines if evacuation or repatriation is medically necessary to properly care for the traveler’s condition.
If your plan includes this coverage, GeneraliGlobal Assistance may provide coverage for the medical evacuation or repatriation costs.
Emergency Assistance and Transportation
get a quote
WHY GENERALI GLOBAL ASSISTANCE