Welcome to
GENERALI
An introduction to your travel protection plan
You deserve to make up for lost time
Now that you have travel protection, you can rest easier knowing one of the largest insurance providers in the world is backing you up.
A Plan document is just a piece of paper, but we’re more than that. We’re here for you in case the worst happens on your trip — someone you can call when you need help and don’t know where to turn — an advocate for you when you need one most.
Concierge
Services
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Canceled
Trips
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Next Steps
During Your Trip
Once your trip begins, you'll have access to a number of coverages and services. Any time during your trip you can call our 24/7 Travel Assistance phone line to get live help with many issue that may come up. See what your travel protection plan can do for you in the situations below.
Help When
You're Sick
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Travel
Delays
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Medical
Emergencies
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Baggage &
Personal Items
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24/7
Travel Assistance
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Help When You're Sick
If you, a family member or a traveling companion were diagnosed with an illness, such as COVID-19 or the flu, before or during your trip, and meet the requirements for coverage due to sickness, you may be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, in addition to our 24/7 Travel Assistance Services.
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What to Know
Before You Go
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Trip
Interruptions
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Welcome to the Generali family and all that entails and everything that comes with it. Watch the video and keep reading for an overview of your new travel protection plan.
Start using your plan now
We’re not just here for emergencies. Some benefits and services are available to use before your trip begins.
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Concierge Services
Has a hotel concierge ever helped you find your way around a city you're visiting, giving great suggestions and helping you make reservations? With Generali, you have that kind of service in your back pockert, ready to use, even before your trip begins. All of our travel protection plans include this resource.
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Canceled Trips
Trip Cancellation Coverage is another part of your plan that you can use as soon as the day after purchase. Since all sorts of things can impact your travel plans and force you to cancel your trip, it’s good to have coverage in place well before your departure.
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Trip Interruptions
If your trip was interrupted due to something like a canceled flight due to adverse weather or medical emergency, it could cause a ripple effect that wrecks the rest of your trip. In that case, travel protection may help you get reimbursed for unused, non-refundable, pre-paid trip costs and additional transportation costs to return home or rejoin your group.
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Medical Emergencies
Our travel protection plans are designed to help with covered medical needs during your trip. If you became sick or injured, we may pay upfront for eligible medical expenses up to the plan limit—even if they aren’t covered by your health insurance. Coverage may extend for up to one year from the date of the covered incident, and all plans include 24/7 Travel Assistance Services.
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Travel Delays
Travel Delay coverage may provide reimbursement up to the plan limit for reasonable out-of-pocket expenses, such as hotel accommodations, meals and local transportation if you were delayed during your trip for certain reasons. To qualify the delay must be 10 hours or more (Standard Plan), 8 hours or more (Preferred Plan) or 6 hours or more (Premium Plan).
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Baggage & Personal Items
What's more frustrating than baggage problems while you're traveling? If your bags go missing, so does most of your stuff. With one of our plans you may be reimbursed for lost, stolen or damaged baggage, and the purchase of certain necessary items when your baggage is delayed for the specified amount of time stated in your plan.
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24/7 Travel Assistance
When you’re traveling, the right support makes a world of difference. Our travelers have access to a 24/7 phone line for help from our assistance team. Services include arranging emergency cash transfers, translations, legal referrals and more. Concierge Services are also available, such as assistance with restaurant, airline or event reservations.
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Standard, Preferred, and Premium Plans