Performance FY24
Sustainability
Water
Energy
Communities
On this page
Our culture
Performance FY24
Driving strategic growth through commitment
Our performance highlights the strength of our enterprise based on our unwavering dedication to our clients, the safety of our people and projects, and the successful delivery of technically excellent solutions.
Gross revenue increase
Billion
7.8%
experts
Employees in 135 countires
18%
+
Net Promoter Score
54
Our clients’ satisfaction ratings across nine categories
Gross revenue
(AUD million)
2,888
GHD Financial year 2024
Year ended 30 June 2024
FY18
FY20
FY22
FY24
1,907
2,256
2,322
2,888
Gross Revenue by region
Asia Pacific - 50%
50%
44%
Americas - 44%
6%
EMEA - 6%
Gross Revenue by market
sector
50%
30%
19%
Transportation - 50%
Environment - 30%
Water - 19%
30%
Property & Buildings - 30%
12%
Energy & Resources - 12%
Client satisfaction
We want to be the trusted partners our clients depend on to achieve their business goals. That's why we have 'Your Voice', our client feedback program. By capturing client sentiment and providing actionable insights in real time, we improve our connection with them and can adapt and improve our methods to anticipate and meet their changing needs. The metrics below measure our clients’ satisfaction ratings across nine categories, including expertise, innovation, communication and reliability.
Net Promoter Score
+54
9.0
Expertise
8.8
Understanding client needs
Communication
8.8
8.9
Responsiveness
8.5
Timeliness
8.8
Standard of work
8.8
8.5
Ease of working
with us
Innovative approach
8.6
Likelihood to
recommend
Our people
People globally
13,001
GHD people
by region
7%
42%
38%
14%
Europe and Middle East - 7%
Australia - 42%
Americas - 38%
Asia and Pacific - 14%
Gross revenue
Client satisfaction
Our people
Positive interactions
FY20
FY21
FY22
FY23
FY24
Positive Interactions by full time employee (FTE)
7.32
5.09
5.28
4.75
5.25
7.32
Total Recordable Incident Rate
(TRIR)
TRIR per 200,000
hours worked
0.16
FY20
FY21
FY22
FY23
FY24
0.05
0.06
0.08
0.05
0.16
Source: GHD Health, Safety, Environment & Quality
Source: FY2024 Financial StatementsQuality
Source: Voice of the Client feedback program – Your Voice
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FY24 has been a year of significant growth for GHD. Our financial performance, client satisfaction, and expanding workforce reflect the commitment and skill of our exceptional people.
Read more
Message from our Chair and Enterprise CEO
As a growing and dynamic global business, our focus on helping our clients solve some of the biggest water, energy and community challenges has achieved a growth in revenues to AUD2.9B, an 8% revenue increase over the prior financial year. This success is attributable to the talent of our people, the strength of our employee ownership model, and the value we deliver to our communities in partnership with our clients.
AUD
2
8
.
+
13,
,
000
Performance FY24
Sustainability
Water
Energy
Communities
On this page
Our culture
Message from our Chair and Enterprise CEO
As a growing and dynamic global business, our focus on helping our clients solve some of the biggest water, energy and community challenges has achieved a growth in revenues to AUD2.9B, an 8% revenue increase over the prior financial year. This success is attributable to the talent of our people, the strength of our employee ownership model, and the value we deliver to our communities in partnership with our clients.
Play video
We are proud of the curiosity, commitment and technical excellence our teams have applied on a wide range of projects, from accelerating energy transitions, to helping communities navigate water scarcity and security, to creating thriving places and spaces that put people first. We remain committed to empowering our people to do their best work by investing in safe, equitable and inclusive workplaces.
Rob Knott, GHD Board Chair Jim Giannopoulos, GHD CEO
FY20
FY21
FY22
FY23
FY24
5.09
5.28
4.75
5.25
7.32
FY20
FY21
FY22
FY23
FY24
0.05
0.06
0.08
0.05
0.16
Positive interactions
Positive Interactions by full time employee (FTE)
7.32
Total Recordable Incident Rate
(TRIR)
TRIR per 200,000
hours worked
Source: GHD Health, Safety, Environment & Quality
Source: FY2024 Financial StatementsQuality
Source: Voice of the Client feedback program – Your Voice
0.16
People globally
13,001
Europe and Middle East - 7%
Asia and Pacific - 14%
Australia - 42%
Americas - 38%
7%
42%
38%
14%
GHD people
by region
Our people
Client satisfaction
We want to be the trusted partners our clients depend on to achieve their business goals. That's why we have 'Your Voice', our client feedback program. By capturing client sentiment and providing actionable insights in real time, we improve our connection with them and can adapt and improve our methods to anticipate and meet their changing needs. The metrics below measure our clients’ satisfaction ratings across nine categories, including expertise, innovation, communication and reliability.
Net Promoter Score
+54
9.0
Expertise
8.8
8.8
Understanding client needs
Communication
8.9
Responsiveness
8.8
Standard of work
8.8
8.5
Ease of working
with us
Innovative approach
8.6
Likelihood to
recommend
8.5
Timeliness
Gross revenue
(AUD million)
GHD Financial year 2024
Year ended 30 June 2024
2,888
1,907
2,256
2,322
2,888
FY18
FY20
FY22
FY24
Gross Revenue by region
50%
44%
6%
Asia Pacific - 50%
Americas - 44%
EMEA - 6%
Gross Revenue by market
sector
19%
50%
12%
30%
30%
Transportation - 50%
Environment - 30%
Property & Buildings - 30%
Energy & Resources - 12%
Water - 19%
experts
000
,
13,
+
Employees in 135 countires
18%
Our people
Net Promoter Score
54
+
Our clients’ satisfaction ratings across nine categories
Client satisfaction
Billion
8
.
2
AUD
Gross revenue
Gross revenue increase
7.8%
Performance FY24
Driving strategic growth through commitment
Our performance highlights the strength of our enterprise based on our unwavering dedication to our clients, the safety of our people and projects, and the successful delivery of technically excellent solutions.
FY24 has been a year of significant growth for GHD. Our financial performance, client satisfaction, and expanding workforce reflect the commitment and skill of our exceptional people.
Read less