Evaluating systems to understand their functional role with an organisation
Systems
Functionality
Data
Integration
Usage
These systems support the people of our client organisations.
People
Objectives
Structure
Decisions
Capability
Helping our customers to make effective decisions about their asset base.
Assets
Engineering
Management
Risk
Operations
Meeting the changing demands of their end-user.
Customer
Needs
Behaviour
Feedback
Experience
Developing and applying tailored intelligence strategies, driven by data and advanced technology.
Intelligence
Consistent, high usage of enterprise systems drives consistency of decision making and maximises the businesses data assets. We can drive system usage across your business to make sure your systems are delivering their maximum potential to deliver the flow on benefits.
Usage
We have developed systems integration solutions for major infrastructure clients across the globe. We can accelerate your integration efforts so that they deliver tangible business benefit.
Integration
We are proficient in data, its collection, architecture, quality, management and exploitation so we know how to make your data work for your business. We can help you to make the most of the data you have and tell you where to invest to maximise your data asset.
Data
Through a quantified understanding of what customer delivery means in terms of your assets and systems, we help organisations align their objectives and goals to their customers’ needs by developing roadmaps and strategic plans that achieve your goals.
Functionality
There is a pressing need to upskill the infrastructure sector to exploit data science and analytics capability. We have been supporting clients in building their own analytics functions for almost 10 years and can help you build the sustainable capability you need to achieve your goals.
Capability
Everything we do is concerned with enabling our clients to make faster, higher quality decisions across their businesses. Decision making speed and quality are the drivers of outcomes and results and we have the skills and experience to make this a reality for you.
Decisions
We support our clients in understanding how their structure drives their actions and their ability to translate data and information into action. We build infrastructure organisations from scratch to service major contracts and projects as well as refining individual teams and functions within existing major organisations to empower your people to work effectively together and achieve results.
Structure
Through a quantified understanding of what customer delivery means in terms of your assets and systems, we help organisations align their objectives and goals to their customers’ needs by developing roadmaps and strategic plans that achieve your goals.
Objectives
We map and enhance your customers’ and clients’ experience journey with your assets and infrastructure services. Advanced analytical methods and artificial intelligence are used to understand what parts of your service appeal to your customers and the areas in which their experience can fall short so that you can maximise your customers’ experience for retention and willingness to pay.
Experience
Customer feedback channels and mechanisms are specifically designed to achieve a step-change in your understanding of customer satisfaction. We can draw new insights from your existing customer feedback data using machine learning models linked to operational data, and provide you with the most detail possible about customer satisfaction and help you turn that into value.
Feedback
Our unique capability to quantify and provide insights into customer behaviour, allows you to genuinely understand your customers’ behaviours and what it means for your business, both now and in the future. We achieve this by carrying out detailed economic analysis of your customers and map that to overarching global trends.
Behaviour
Business analysis, trend forecasting and detailed socio-economic research is used to establish the genuine requirements of your customer base and meet their needs. We provide a unique perspective through our global understanding of infrastructure and its role in enabling and supporting sustainable societies.
Needs
We combine asset data and operational experience to enable you to do more for less, and deliver for your customers within the required service levels.
Operation
Employing a combination of our engineering, management and operational capabilities we quantify and optimise your asset risk, giving you full control over both the short and long term. We support major banks and investment funds globally with asset transactions by providing detailed information about asset risk.
Risk
GHD has been instrumental in the definition and development of the modern asset management discipline. We draw on 40 years of experience in global asset management enabling you to manage your assets effectively and cost efficiently over their lifecycle.
Management
GHD is one of the largest engineering companies in the world and offering the full spectrum of asset design and engineering services across all disciplines. Our advanced digital design capabilities accelerate and de-risk capital projects putting you in control of your asset base.
Engineering
