How QSRs can engage customers
at every touchpoint
QSR payments ecosystem
More QSR guests are shifting to off-premise and digital-first ordering.
The omnichannel reality
More than two-thirds of restaurant sales are now ordered and consumed off premises.1
Over two-thirds of consumers have placed a mobile QSR order, making it a standard way to pay.2
71%
Nearly all consumers would order delivery using a QSR website if it was an option.2
70%
Over two-thirds of customers say digital displays increase purchase likelihood.2
68%
QSRs are connecting online menus and digital menu displays to unify data and provide better guest experiences.
The digital menu opportunity
Nearly half of fast-food orders are placed at the drive thru as QSRs work to speed up service and reduce friction.3
43%
The QSR drive thru is evolving with customer expectations.
The drive-thru imperative
Over one-quarter of QSRs struggle with menus not syncing across technologies.2
28%
Today's QSR customers order from a variety of channels. You need a solution that connects them all.
21 seconds
AI-enabled drive thrus are on the rise, cutting average service time by 21 seconds per order.4
The vast majority of QSRs have deployed
self-service kiosks.1
80%
On-premise QSR customers now expect digital self-service.
The self-service surge
Nearly two-thirds of QSR customers would use kiosks to place their orders.2
65%
Nearly all QSR brands say unifying payments is critical for cost savings and a single view of customers.4
QSR brands can optimize payments, data and guest experiences across every channel with an integrated POS system.
The integration advantage
87%
Nearly half of QSR executives would consider switching POS providers, and 40% are ready to do so now.1
Third-party
delivery
service
Website
Mobile app
Kiosk
Drive thru
Countertop
POS
49%
67%