A. Our digital menu boards rotate through options with clear visuals — the design does the heavy lifting.
A customer is staring at your menu board with wide eyes and a growing line behind them. What's your move?
Question 1 of 5
B. Our team jumps in with a friendly "Can I help you find something?" every time.
C. We've streamlined to fewer, clearer options. Less is more.
D. Honestly? We let them figure it out. The menu's all there.
A. Fully integrated — app, kiosk, drive-thru and counter all feel like the same experience.
How would you describe your current ordering channels?
Question 2 of 5
B. We're strongest at in-person service; that's where our team shines.
C. We've invested heavily in one channel and perfected it.
D. We've got options, but they don't always talk to each other.
A. Uses tech prompts and training to guide them to quick wins, like combos or bestsellers.
When a customer seems rushed or flustered, your staff typically:
Question 3 of 5
B. Takes extra time to walk them through choices personally.
C. Points them to our curated "quick picks" section.
D. Keeps the line moving because there are other customers waiting.
A. Data-driven decisions with seamless integration across all touchpoints.
How do you approach menu updates and LTOs (limited-time offers)?
Question 4 of 5
B. Our team gets trained on every new item so they can sell it with confidence.
C. We're selective and only add what won't overwhelm the experience.
D. We roll them out and see what sticks.
A. Smart tech prompts at the right moment.
What's your philosophy on upselling?
Question 5 of 5
B. It's all about the human touch and reading the customer.
C. We build value into bundles so the upsell is already done.
D. If they want more, they'll ask.
Take the quiz again
Connect with a Genius expert
Connect with a Global Payments Genius expert today and discover how the right technology and strategy can turn stressed customers into confident, higher-spending regulars.
The Tech-Forward Optimizer
Your Results
You understand that reducing order anxiety means meeting customers where they are — with intuitive technology, seamless channel integration and data-backed decisions. You're already ahead of the curve. A Genius expert can help you make the most of custom resources like advanced POS integration guides, omnichannel strategy playbooks, and analytics dashboards to maximize every transaction.
Ready to tackle order anxiety head-on?
The Hospitality Champion
Your strength is your people. You know that a well-trained, empathetic team can turn a stressful moment into a loyal customer. Now it's time to scale that magic. A Genius expert can help you make the most of custom resources like staff training modules, customer experience scripts, and tools to capture and replicate your best service moments.
The Streamline Strategist
You've discovered that simplicity sells. By curating choices and reducing friction, you've made ordering easier — and your customers thank you for it. A Genius expert can help you make the most of custom resources like menu optimization frameworks, bundle-building templates, and case studies on high-performing simplified menus.
You've got a solid foundation, but there's untapped potential in your ordering experience. Small changes can unlock big gains — and we're here to show you how. A Genius expert can help you make the most of custom resources like quick-start guides for reducing order anxiety, channel integration basics, and ROI calculators to prioritize your next move.
The Opportunity Seeker
