CI-X SERIES
Connecting your cash processes
ENTER
THE CHALLENGE FOR RETAILERS
Exploring the “new normal” in retail
The world of retail has fundamentally changed in recent times and the “new normal” is set to be with us for the foreseeable future. Customer behavious has transformed, with many now relying more on online retailers than ever before. With that, comes higher expectations; for both choice and convenience.
Retailers need to find new strategies to compete, as well as ensuring the experience and offer online, is surpassed when they come into a store. A service-driven in-store experience is a must. But how can you retain those customers and engage them with your brand, to maintain and increase store profitability? Offering unique services that attract new customers, and retain existing ones, can increase revenue and gain competitive advantage over online competition. But building opportunities for engagement in today’s climate is a challenge.
All retail businesss are transforming to adapt to the new normal and looking for ways to become more efficient.
RETURN
THE CHALLENGE
A NEW ECO SYSTEM
CONNECT CASH PROCESSES
TRANSFORM YOUR STORE
FRONT OFFICE SOLUTIONS
BACK OFFICE SOLUTIONS
RELATED SOLUTIONS
RETAILERS ARE AT THE FRONTLINE
A new ecosystem
Today’s consumers do many of their routine transactions online, but when they come into your store, that’s when you have your best chance to establish a relationship, nurture it, build loyalty and grow the value of your customer base.
In the face of digital disruption and increased competition, retailers must create an engaging brand and use technology to enhance customer experience. Customers still prefer shopping in-store as they know they will receive high-quality, one-to-one customer service. And with the expansion of traditional activities into more innovative services such as “click and collect” and “curb-side” pickups, the role of physical retailing is dynamic and ever-changing.
But one thing has not changed. Many of your customers still choose to use cash, and for others it’s the only payment method available to them. How many retailers can afford to turn away over 20% of potential sales because they find cash handling tedious or too difficult to handle? Cash still has to be accepted at the point of sale, but it needs to be handled efficiently, so payment transactions do not impact on customer experience.
Cashiers need to be equipped with the right tools and processes to be ready to deliver an outstanding customer experience.
The choice retailers have, therefore, is: How can they optimise the way they handle and manage cash in their store to reduce their own costs and risks while increasing their efficiency and profitability?
WHAT ARE YOUR CHALLENGES?
Competing with online retailers?
Retaining loyal customers?
Providing a seamless in-store experience?
Loss of human interactions?
How to stand out and be unique?
Transforming your business to be more efficient?
CONNECTING YOUR CASH PROCESSES
Cash is a physical item, which means the way it moves from one place to another has to be managed. As we look at the retail cash supply chain, the points at which loss may take place are clear.
POINT OF SALE Is the cash tendered as payment valid or counterfeited? Has the correct change been given, ensuring that the right net payment is safely stored?
TRANSFER TO BACK OFFICE Does cash received remain absolutely secure as it is moved from the point-of-sale terminal to the back office? Has no interference taken place at any point?
STORAGE IN THE BACK OFFICE When cash arrives from the store front, can the possibility of cash being touched or interfered with be eliminated, while it remains in the back office?
COUNTING IN THE BACK OFFICE As cash is reconciled before being transported to the bank, what can be done to ensure that no human contact is required and there is no need to take cash out of secure storage and be physically touched? How can cash float preparation be simplified and secured?
CASH IN TRANSIT from point-of-sale to being credited to the retailer’s account, how can the integrity of cash be maintained, by eliminating touch-points and human contact?
How can Glory help deliver this transformation?
HOW CASHINFINITY™ CAN TRANSFORM YOUR STORE
Glory’s CASHINFINITY solution automates many of the key activities linked to cash handling in a store, to improve employee productivity, increase customer engagement and reduce cost to your businesss.
CASHINFINITY transforms the efficiency, security and speed of the retail cash chain through automation at key points along the path from the point-of-sale right to your bank. A highly configurable, modular system, CASHINFINITY brings multiple benefits to the point-of-sale and in the back-office. As a complete “closed loop” solution, CASHINFINITY ultimately eliminates manual cash handling in the store.
FOR YOUR STAFF
FOR YOUR CUSTOMERS
FOR YOUR STAFF Provide reassurance when serving customers and improve job satisfaction: • Staff are relieved from non-productive and stressful activities • Eliminate the stress of counting cash • Engage more with customers
FOR YOUR BUSINESS
FOR YOUR CUSTOMERS Allow customers to confidently shop in a safe and secure environment: • Reduce queues at the checkout • No errors made when giving change • Customers can choose to continue to pay in cash
SCROLL BACK
FOR YOUR BUSINESS Deliver efficient and secure improvements that impact bottom-line profitability: • Improve efficiency in order to manage queues quickly • Reduce training time and onboarding of new employees at the checkout • Eliminate all errors/discrepancies • Improve in-store security
THE RIGHT SOLUTION FOR YOUR STORE
Whatever the volume of cash flowing through your stores, Glory has a retail cash automation recycling solution to accelerate cash transactions and enhance customer service. Glory can help you optimise cash management at both the point-of-sale and the back-office, and can help secure the loop between the two.
POINT-OF-SALE With Glory’s compact cash recycler at the point-of-sale, CI-10X fits seamlessly into virtually any retail environment and can accommodate any cash handling capacity. By handling both note and coin, there’s no need for a cashier to touch cash to take payment or provide change.
Glory customers have reported saving 45 minutes per cashier* every day through the reliability and accuracy of recycling solutions.
*Data from recent Glory customer testimonials, actual savings will vary depending on usage and store type
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Compact cash recyclers Handles both note and coin Closed-loop cash recycling Auto verification Streamlined cash management Easy and versatile deployment Streamline connections with your partners
BACK OFFICE Automating back-office processes with recycling technology dramatically accelerates all cash related tasks. Reconciliation is fundamentally changed, the eradication of discrepancies and reduced time spent on end-of-day reconciliation can have significant results for productivity. Glory’s back office solutions are available with a variety of safe types, capacities and collection methods, meaning there’s a solution for any back-office operation.
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Large capacity note and coin recyclers Note and coin interface cassette Note auto-verification Cash management Variety of security levels
Glory customers have reported saving 20 HOURS per store* each week as a result of deploying cash recycling in their back office
CI-100X A large capacity cash recycler, CI-100X accelerates back-office processes in high-volume cash locations. Delivering increased productivity and security for your staff and reducing the risk of cash shrinkage, the CI-100X enables a multitude of flexible operational processes to be implemented, allowing staff to focus on other activities that improve customer experience and drive growth for your business.
DATASHEET
CI-10X With a renewed design that enhances operability for staff and customers, the CI-10X cash recycling solution removes the need for staff to handle cash at the point-of-sale. Automating cash handling minimises the risk of errors and shrinkage while enhancing staff productivity and customer service. CI-10X can also optimise cash inventory within the device.
CI-300X and CI-SERVER X
CI-SERVERX CI-SERVERX cash management software optimises cash handling activities throughout the front and back-office. This web-based reporting tool provides customised dashboard layouts to show specific reports and data. Integrated with CASHINFINITY™ cash recyclers, CI-SERVERX supports a wide range of user operations that allow your store managers to receive real-time device updates, status information and manage devices remotely.
CI-300X As part of the CASHINFINITY™ solution, the CI-300X is a high-speed, large capacity cash recycler that meets the demands of retail and gaming organisations. CI-300X accelerates back-office processes in high-volume cash locations and enables stores to reduce Cash-In-Transit pick-ups and replenishment of change funds. A flexible and scalable solution, CI-300X can be customised to meet varying store processes and operations.
