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ABOUT GLORY
7%
R&D Investment
of Revenue
10,000
EMPLOYEES
OVER
A global leader in cash automation, with over 100 years of commitment to the industry. We support over two million devices, with cloud-native cash management applications. Join 70% of the Top 20 Global Retailers that rely on Glory Cash Automation Solutions.
100
BUSINESS IN OVER
COUNTRIES
98.4%
CUSTOMER SATISFACTION RATING
STABILITY FOR OVER
YEARS
PROUD MEMBER OF THE UNITED NATIONS GLOBAL COMPACT
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POINT-OF-SALE
BACK OFFICE
FINANCIAL INSTITUTION
CASH IN TRANSIT
The Sealed Cash Loop™ from Glory eases cash management from the customer to the bank
Flow in real-time with this cloud-based managed service from GLORY
Reporting
State of health of the estate
Information on each device
Auditing CIT needs to actual
CIT Agnostic
Bank Agnostic
Monitor health of the device and provide real time access to it
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Keeping the installation compliant from a security and OS POV
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Typically, this process was taking upwards of three and half to four hours to complete.
3%
only
of adults with cancer are enrolled in clinical trials4
15%
of patients are aware of clinical trial options3
1/4
investigative sites will under-enroll2
1/10
investigative sites will fail to enroll a single patient2
Minimized operative risk and increased efficiency
Increased accuracy and efficiency, making cash deposits much easier
Result
Cut cash handling time by two-thirds
The Glory machines had an immediate, measurable impact on cash handling at Freson Bros.
The RESULTS
The Solution
Freson Bros. chose the Glory cash automation solution to integrate with their back-office cash balancing software. With the implementation of the Glory CI-50, part of the CASHINFINITY™ range, they have reduced the amount of cash that they needed to have on hand in the store. This allows them to dispense floats for all lanes within minutes each day, there by negating the need to have extra floats on hand. Additionally, the ability to dispense change quickly and accurately has also improved the efficiency at their front-end point of sale.
Freson Bros. needed a solution that would allow them to improve the accuracy and efficiency of their daily cash balancing processes.
ABOUT Freson bros.
We are able to achieve our goal of reducing the time spent completing our daily cash balancing process to under one hour per day. This has freed up over two hours of time each day for our store Admin Team. This time is now being re-invested in more customer focused activities.
Shawn Gavigan, Vice President of Finance and CFO at Freson Bros.
Freson Bros. is an Independent Grocer located in Hinton, Alberta. It’s founders, Frank Lovsin and Frank Resek, opened its first location in 1955, and since then has grown to be a trusted member of Alberta’s communities.
THE CHALLENGE
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4,500
Freson Bros. Fresh Market
This cash handling solution needed to: • Minimize operative risk • Reduce cash handling labor costs • Redeploy staff to customer-facing activities • Increase the efficiency and accuracy • Reduce cash handling costs
Increased customer service by redeploying staff to customer-facing activities
Glory service team is ready to serve you directly on-site
Glory maintenance team on standby in case of any questions or problems with the machines
IN PARTNERSHIP WITH
POWERED BY
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1 milion
Today, Freson Bros. has grown a great deal since they opened that first butcher shop in Hinton, but we haven’t forgotten the features that made us a community staple: connecting with family and the comfort of home, supporting our communities, andcelebrating our heritage. We’ve stayed true to our values, including fresh, local food, warm hospitality, and traditional approaches – and that will never change. You can find us in 16 communities across Alberta.
AMC Theatres Transforms their Box Office with GLORY Cash Automation Solution
Supports AMC as they continue to delight their guests and provide a wonderful theatre experience
An integral component of the guest experience plans moving forward
“The cash automation solution will enable guests to use a kiosk for virtually any ticket purchase transaction, which provides theatre teams more time to focus on delivering an exceptional experience by engaging with guests, answering questions, providing assistance, and less time selling tickets,” said Mark Garcia, AMC Director of Operation Systems.
ABOUT AMC Theatres®
AMC (NYSE:AMC) is the largest movie exhibition company in the U.S., in Europe and throughout the world with more than 1,000 theatres and nearly 11,000 screens across the globe.
We’re pleased that Glory’s cash automation solution is an integral element of their strategy and look forward to working with AMC to build out their network.
Cash Accepting Automated Box Office (CAABO) Powered by Glory
Siôn Roberts, Executive Vice President for Glory’s Retail Business in the Americas
Helps operations/AMC crew better serve the guests
Benefit
®
AMC has propelled innovation in the exhibition industry by: generating greater guest engagement, apps and offering premium large format experiences and playing a wide variety of content including the latest Hollywood releases and independent programming. AMC operates among the most productive theatres in the United States' top markets, having the #1 or #2 market share positions in 22 of the 25 largest metropolitan areas of the United States, including the top three markets (NY, LA, Chicago). Through its Odeon subsidiary AMC operates in 14 European countries and is the #1 theatre chain in Estonia, Finland, Italy, Latvia, Lithuania, Norway, Spain, Sweden and UK & Ireland
AMC is leading the industry with the introduction of the cash accepting kiosk. Previously, box office kiosks across the nation were limited to accepting credit or gift cards, any guest with a cash payment had to forgo that convenience and purchase through the box office cashier. With cash purchases still used by many guests for box office transactions, AMC needed a solution.
Glory is proud of their work and we’re proud to have them as a partner.
Brandon McClellan. Senior Manager, AMC Lincoln Square, New York City
Dallas Zoo enhances the customer experience with Glory cash automation
Increase in satisfaction of their customers, staff and bottom-line
With rapid bag and till operations, there is no need for staff to enter cash office at start or end of shift, almost eliminating any manual labor and no need for existing staff to extend hours
The GLORY RESULTS
Dallas Zoo automates guest admissions back-office cash with Glory’s RBG-300
ABOUT DALLAS ZOO
The Dallas Zoo’s mission is engaging people & saving wildlife
After implementing the Glory cash solution here at the Dallas Zoo, we were able to take our cash operations using 17 to 35 bags on any given day down to ZERO.
Automating guest admissions
Rose Perez, Manager of Revenue and Budgets
Glory solutions repurposed front-line staff to more important activities, including customer interactions and increasing line speed for the growing customers
This serves as our North Star – our guiding force and the source of our continual motivation to achieve our vision of Creating a Better World for Animals. By providing our guests with real-world opportunities to make memorable connections with wildlife and supplementing their experience with conservation messaging, the Dallas Zoo aims to inspire and empower visitors to take action on behalf of wildlife in Texas and around the world.
Dallas Zoo is the largest zoon in Texas and has over a million visitors each year, and growing. They needed a solution to streamline the back-office cash process. Instead of growing the staff, they wanted to find a new ways to institute technology.
The nonprofit Dallas Zoo is open 364 days a year and welcomes more than one million guests yearly. Our more than 350 employees and 750 volunteers are dedicated to providing unparalleled care, educational experiences, and supporting local and global conservation efforts. We invite you to join us for a memorable day at the Zoo. Or, if you share our passion and vision, please become a member or donor so our animals and staff can continue their work on behalf of wild animals and wild places around the world.
Hundreds of labor hours repurposed for bigger and better things for international retailer
Extremely user-friendly interface and many security level settings for employees
Eataly has seen a dramatic increase in efficiencies and the traceability of cash
Peter Mutino, General Manager of Retail Operations at Eataly’s NYC World Trade Center location said “Since we have implemented Glory, at the end of a given week we are saving up to 7-10 hours (per day in manual cash processes). Over the course of a year it’s going to add up monumentally, which is more time to be bettering your business instead of worrying about traceability and where cash flow is going. I’d say at the end of the year you’re looking at tens to hundreds of hours that can be repurposed for bigger and better things or you can save on labor as well.”
ABOUT EATALY
Eataly is a chain of large format/footprint Italian marketplaces comprising a variety of restaurants, food and beverage counters, bakery, retail items, and a cooking school.
The Glory machines are safes that count themselves. Instead of working with antiquated pens, we have a machine that knows right away if something is counterfeit. The interface is also extremely user friendly and setting security levels for different employees also aids in helping our efficiencies.
Dramatic increase in efficiencies, the traceability of cash and other unanticipated benefits
Peter Mutino, General Manager of Retail Operations at Eataly’s NYC World Trade Center
Eataly has seen other unanticipated benefits such as added security and counterfeit detection
Eataly is the largest Italian marketplace in the world, a unique retailer that combines Italian food and culture in one space with a marketplace, a variety of restaurants, retail items, bakery and food counters and classes for customers. Due to the large volume of cash managed at Eataly, the retailer was looking for a solution to better manage their cash. They were seeking a new approach to manage their cash drawers for all cashiers to save precious time by avoiding the manual counting of cash at the end of each shift. With Glory’s market leading expertise in cash automation technology, Eataly was able to significantly improve their cash processes by automating with Glory’s CASHINFINITY™ CI-300 Cash Recycler.
In addition to the location right here in New York City’s Flatiron District, there are 40 Eataly stores around the world, including; Torino, Milano and Rome among other Italian cities, and locations worldwide in Japan, South Korea, the USA, Brazil, Turkey, the UAE, Saudi Arabia, Qatar, Russia, Germany, and now Sweden.
Since we have implemented Glory, at the end of a given week we are saving up to 7-10 hours (per day in manual cash processes).
Enhanced profitability, greater productivity and happy employees
Employees love the cash recyclers and the assurance they provide
Significant reduced time and labor counting cash
Hy-Vee approached Glory for an effective cash management solution, given Glory’s proven track record and since Hy-Vee’s current recycler solution wasn’t serving their needs. Glory could enable the chain to fully automate its cash handling by moving employees from counting cash to more productive roles. Glory performed an investment analysis mapping their current cash processes and worked with the retailer to determine the right system for the grocery chain’s unique needs. Glory’s CASHINFINITY™ CI-300 Cash Recycler was installed for the opening of one of Hy-Vee’s new stores. “The Glory machine is a first for our company and hands down, I love it. It’s tremendous the amount of labor that was able to be cut out of the store, also the amount of human error,” says Tennill.
ABOUT HYVEE
Hy-Vee is among the largest grocery chains in the U.S. with 84,000 employees and 240 stores across the Midwest. Hy-Vee ranks in the Top 10 Most Trusted Brands in America according to the Temkin Loyalty Index.
The Glory machine is a first for our company and hands down, I love it. It’s tremendous the amount of labor that was able be to cut out of the store, also the amount of human error. I would talk any store director into getting one of these.
3 big wins for national grocery chain
Kristi Tennill, Accounting Manager, Hy-Vee, Inc., Bloomington, IL
More secure, with less scrutiny whie handling cash
As one of the largest supermarket chains in the U.S., the employee-owned chain has been committed to customer service, however, throughout its stores, Hy-Vee employees were spending precious hours managing cash. A distraction from its customer focus. “We were constantly counting registers after every cashier and after every shift. We verified it in the morning, we verified it at night. We were constantly counting,” says Kristi Tennill, Accounting Manager, Hy-Vee, Inc., Bloomington, IL. Hy-Vee needed a solution that would transform cash management across the chain, so employees could spend less time counting cash and more time delivering on customer experience.
We would spend 30-45 minutes on a daily basis counting a deposit to send it to the bank. This is something we don’t have to do anymore because the [Glory] machine does it for us.
As one of the largest supermarket chains in the U.S., the employee-owned chain has been committed to customer service, however, throughout its stores, Hy-Vee employees were spending precious hours managing cash. A distraction from its customer focus. “We were constantly counting registers after every cashier and after every shift. We verified it in the morning, we verified it at night. We were constantly counting,” says Kristi Tennill, Accounting Manager, Hy-Vee, Inc., Bloomington, IL.
Reduced cash inventory 30% and reduced cash control labor hours 15%
Fewer associates needed in the cash office and more time in customer facing activities
Reduced time spent on cash discrepancies and counting cash
The solution was not simply about the right equipment, but also ideal placement in the park and streamlining the process. Glory’s experienced business consultants worked closely with Cedar Fair to engineer new processes in the park that would drive productivity with the recyclers. In the end, Glory CI-300 recyclers were deployed at Knott’s Berry Farm, and 5 other parks. Glory’s CASHINFINITY™ Retail Solutions provide cash technology which accelerate movement of cash through the cash chain. It provides secure cash handling, centralized control of cash inventory and optimization of all cash processes throughout a store. CASHINFINITY is the most advantageous cash management system with remarkable flexibility and extensibility for retailers to fit any size of store, various business segments and each investment plan.
ABOUT CEDAR FAIR
Cedar Fair Entertainment Company (NYSE: “FUN”) is a publicly traded partnership.
We eliminated 40 to 70 hours per day spent on counting cash. Errors and reconciliations were reduced, the cash recyclers managed thousands of tills and were placed throughout the park to limit walk time from the cash room to their destination.
Claudette Vogelsang, Vice President Finance, Knott’s Berry Farm, a Cedar Fair property
Improved oversight of the volume of cash in float
Ability to manage thousands of cashier tills with technology from anywhere within the park
Cedar Fair Entertainment Company was looking to solve efficiency and labor issues brought on by consistent growth at their amusement parks, while undergoing a larger cash automation project across the parks. Employees at one Cedar Fair park were spending 75 to 120 hours per day counting cash, reconciling discrepancies, and holding large cash inventories to support park transactions. Additionally, some cashiers had to walk great distances to the main cash office with their unsecured cash bags. Cedar Fair needed a cash handling solution that could:
Headquartered in Sandusky, Ohio. The Company, located in: OH, CA, NC, SC, VA, PA, MN, MO, MI, and Toronto, Ontario, owns and operates 11 amusement parks, two outdoor water parks, one indoor water park and five hotels, is one of the largest regional amusement park operators in the world.
In a year where our attendance increased significantly, our cash control labor hours were reduced by 15%.” Additionally, accountability for the cash was improved with the implementation of the CI-300 machines.
In the end, Glory CI-300 recyclers were deployed at Knott’s Berry Farm, and 5 other parks. Glory’s CASHINFINITY™ Retail Solutions provide cash technology which accelerate movement of cash through the cash chain. It provides secure cash handling, centralized control of cash inventory and optimization of all cash processes throughout a store. CASHINFINITY is the most advantageous cash management system with remarkable flexibility and extensibility for retailers to fit any size of store, various business segments and each investment plan.
Enhanced Customer Experience with GLORY Cash Automation Solution
Increased customer service and productivity
PB Boulangerie Bistro has eliminated the need for cash handling by their staff
PB Boulangerie Bistro
The Glory machine really changed the life of my staff because they get more comfortable with the customer. They take better care of them without having to look at the cash and change while making a conversation.
Eliminate Cash Handling and Processing by Staff
Philippe Rispoli, Owner and Chef, PB Boulangerie Bistro
PB Boulangerie Bistro has generated more customers, moves the lines more quickly
Customers now look forward to engaging with the CI-10.
PB Boulangerie Bistro is a French bakery and restaurant located in South Wellfleet, MA. Chef and Owner Philippe Rispoli shares an intense passion for his business and customers. He needed a solution that would allow him to enhance the customer experience by eliminating cash handling and processing by staff at the check-out.
Since 2010, PB Boulangerie Bistro is a popular location in Cape Cod for fresh baked bread and classic dinner cuisine with quality treats brought in from France. They frequently experience a line before opening, from its many customers.
PB Boulangerie Bistro chose the Glory cash automation solution to eliminate cash handling and processing by staff at the check-out. Cash paying customers easily insert bills and coins as well as receive change from the interactive Glory CI-10. This allows customers to receive a consistent experience and frees staff to focus entirely on the customer. The Glory cash automation solution also increases customer service levels and the productivity of PB’s staff. Sustainable benefits Saving money and waste on multiple single-use gloves, “After installing the Glory solution it became a lot easier to help the next customer without having to worry about washing my hands and changing gloves.” – Gabriel Zurita
[The Glory solution] is cleaner, faster and makes the staff more comfortable.
End of day balancing time was reducedby 66%
Took less time to balance or run a transaction
ABOUT Purdue Federal Credit Union, USA
Our branches have seen immediate results since implementing Glory’s cash recyclers. Working with Glory has been a game changer for us and has improved our member experience.
Heather Nally, VP Sales and Services, Purdue Federal Credit Union
Increased security and reduced worry because of less cash handling and balancing
80% reduction in vault audit and balancing time
Purdue Federal Credit Union is a member-owned financial cooperative with more than 66,000 members nationwide and assets exceeding $900 million, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate. While Purdue Federal was in the process of creating their first “branch of the future”. they noticed a shift with monetary transactions decreasing and more member consultations increasing. Purdue Federal needed to redesign their branches to account for this shift. It was important to eliminate the physical barriers with a teller line and instead focus on a lobby with increased personal member relationships to help secure new accounts, loans and other sales. Purdue Federal placed dialog pods in the lobby instead of a teller line. They soon realized in order to continue to conduct cash transactions while also allowing additional team members to be on the floor as needed to help members, they needed additional security. As a result, Purdue Federal determined they needed to install cash recyclers in all of its branches.
Headquartered in West Lafayette, Ind., Purdue Federal Credit Union (Purdue Federal) was founded on the Purdue University campus in 1969 by a group of Purdue employees. In December 2010, Purdue Federal acquired Members United Federal Credit Union through a merger. At the time of merger, the credit union changed its name to Purdue Federal, after several previous name changes, to better reflect its membership base, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate.
After Purdue Federal decided they needed to implement cash recyclers, they conducted their own internal research on brands and manufacturers in the industry. In addition, they spoke with other credit unions that had already implemented recyclers to learn about their experiences before and after installation. As a result of this research, Purdue Federal quickly and easily chose Glory based on its high quality products, responsiveness, customer service and attention to detail. Glory was able to show Purdue Federal all its products onsite in Lisle, IL, and as a result, Purdue purchased and implemented six Vertera™ 6G teller cash recyclers (TCRs). These recyclers will be installed as branches are renovated to include the new consultative concept.
Heather Nally, VP Sales and Service, Purdue Federal Credit Union
In only six months, we have seen improved focus on the member and to member service, while also increasing employee morale, security and branch sales performance. Working with Glory has beena game changer for us and has improved our member experience.”
Purdue Federal Credit Union Transforms their Box Office with GLORY Cash Automation Solution
Improved branch sales performance and member experience
VERTERA 6G TELLERCASH RECYCLER
Taking the schwag out of cash management
Increase accuracy and accountability
Optimize the cash management process, from pre-shift tills to reconciliation
Revolution cash recycler technology helps cash-laden retailers:
Finding a more efficient way forward required a little homework. A Planet 13 sales manager researched many options before discovering Revolution Retail Solutions, which provided the ideal balance of security, user-friendly design, accuracy, storage, and price. Beginning at the Las Vegas location, Planet 13 opted for Fortis™ Series cash recyclers, Revolution’s flagship option for large retail footprints that feature the largest note capacity on the market (up to 19,200 notes). Revolution and Planet 13 integrated the solution in about a month, and after a week-long training session, every employee was ready to roll. The lack of a learning curve, paired with incredible sales and customer service, put Vildósola at ease almost immediately. He cited the support services as a huge security blanket, knowing he could have a reliable on-site technician in no time to help avoid as much downtime as possible.
EVERY YEAR, ROI PAYS FOR ITSELF IN TWO TO THREE MONTHS."
Geno Vildósola, PLANET 13 Director of Operational Excellence
Planet 13 owns the world’s largest cannabis store steps from the Las Vegas Strip.
From the sales floor to the back office, Planet 13 is now running high on efficiency.
First, imagine running a 24/7 retail business. But not just any regularstore front—it’s a 40,000-square-foot floorplan, the largest of its kindin the world. Second, your employees aren’t called associates or members; they are knowledgeable “budtenders.” And third, your core product neared $31 billion in global sales for 2021, roughly 41% more than the previous year.* This store isn’t selling clothes or scented candles. It’s selling cannabis. For Planet 13 Holdings, Inc., this scenario has been a daily reality since it opened in 2018. Based in Nevada, with locations in Las Vegas and Santa Ana, Planet 13 faces many of the cash management challenges retailers do every day, including high-frequency transactions and reconciliation. But unlike most companies, Planet 13 relies on an immense amount of cash on hand. Geno Vildósola, Director of Operational Excellence at Planet 13, said the limited financial assistance forced his team to run a highly manual, error-prone process. Before switching to a more efficient solution, he said employees managed thousands of bills across as many as 80 tills, leaving plenty of opportunities for mistakes. Even more, the large cash volume made complete reconciliation a multi-day endeavor. The delay is less than ideal, he said, especially when inaccuracies could compound into much larger problems. “The whole process became reactive instead of proactive,” he said. Not having access to essential banking and credit services created another problem: safety. His team moving, counting, and storing large quantities of untraceable cash at offsite locations is an enticing opportunity for internal and external theft.
Secure large volumes of cash and protect employees
Deliver scalable features that meet evolving business needs
Vildósola said he noticed a difference right away: “The performance was crazy.” Employees could now work faster and with more peace of mind.
The Planet 13 Cannabis Entertainment Complex, the winner of Leafly’s 2018 Nevada dispensary of the year, offers an unparalleled customer experience focused on unique interactive entertainment and some of the best cannabis products offered anywhere in the United States. The Planet 13 Superstore acts as a showcase for a growing portfolio of branded products including vapes, edibles, pre-rolls, and concentrates.
ABOUT PB Boulangerie Bistro
CIT costs reduced by 50%
Cashier hours for cash handling tasksreduced by more than 50% each month
ABOUT MARRIOTT INTERNATIONAL
No more cash count breaks – An integrated system aiming at improving the efficiency of cashiering function and internal controls environment. Furthermore aids in the elimination of the redundant manual cash counting process and increases the general cashier & other operation staff’s productivity.”
Ajai Nair, Director of Finance, Sheraton Jumeirah Beach Resort & Aloft Palm Jumeirah
Finance Team hours to produce reportsreduced by 75% each month
Hotel Cash float reduced by 38%,reducing risk and insurance costs
Cash management at the Sheraton wash and led manually by the Finance Team. Like many large hotels, it involved thepreparation and reconciliation of multiple floats to cover the reception, food and beverage and leisure facilities, as well as the preparation for CIT collections and bank drops. The Sheraton operates three shifts in each 24-hour period, spending approximately 51 hours per month in cash processing tasks.In addition, the financial reports took approximately 17 hours per week to complete.
The Sheraton Jumeirah Beach Resort is a five-star beach resort in Dubai and part of the Marriott International hotel group. Set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees, the hotel features 256 spacious rooms and suites with excellent views, a wide selection of restaurants and leisure facilities including a spa, pool and gym.
To improve the cash management processes within the hotel, The Sheraton looked for asolution that could integrate with its POS &PMS Systems and automate time-consuming tasks. It selected the Glory CASHINFINITY back-office recycling device, the CI-100B, that would operate and align with Evention Cash Reconciliation software to create a robust end-to-end solution to streamline both its cash management and financial reporting. This solution also offered improved securityin the back office, with the banknotes beingstored within the CI-100B device, as well as automating the counting and authentication ofthe notes to eliminate errors and discrepancies. Float preparation, reconciliation and CIT preparation is now automated. A new processfor approving petty cash is now in place, giving staff the flexibility and speed to react to day-today situations. The solution also generates andposts financial reports, to reduce burden of manual accounting tasks for the finance team. With the ability to recycle cash, using the CI-100B, the hotel could now drastically reduce CIT visits and reduce its cash holdings on the premises by 38%, bringing significant operational cost savings to the business.
Increasing Cashier and Operation Staff Productivity
Sheraton Jumeirah Beach Resort
The CASHINFINITY back-office solution,combined with the Evention financial software has brought immediate and impactful benefits to the Hotel and itsstaff. Both the cashiers and Finance Manager can now allocate more of theirtime to value added tasks, released fromthe burden of manual cash processingand reporting.
The BENEFITS
This solution also offered improved securityin the back office, with the banknotes beingstored within the CI-100B device, as well as automating the counting and authentication ofthe notes to eliminate errors and discrepancies. Float preparation, reconciliation and CIT preparation is now automated. A new processfor approving petty cash is now in place, giving staff the flexibility and speed to react to day-today situations. The solution also generates andposts financial reports, to reduce burden of manual accounting tasks for the finance team. With the ability to recycle cash, using the CI-100B, the hotel could now drastically reduce CIT visits and reduce its cash holdings on the premises by 38%, bringing significant operational cost savings to the business.
Glory solutions have been a staple in Harrah’s casino forover 25 years, we knew that the Glory team would be able to help us improve business operations.”
William Cuprak, Regional Casino Controller, Harrah’s Cherokee Casinos
Harrah’s has been a Glory customer since 1997, and in 2016, Harrah’s Cherokee became the first casino operation to install Glory CI-300 cash recyclers. The five CI-300 units that were installed improved business operations tremendously. The casino was able to reduce one cashier per shift after the installation of the CI-300s. With recyclers in place already to help ease the operational burden of the cage and vault, Harrah’s Cherokee’s need turned to improving the processing of non-gaming wallets. Even with the use of desktop coin counters and note counters, additional labor costs (and often overtime) would be incurred due to the number of employees that checkout at the end of the shift and need to turn in their funds. Processing time was reduced significantly. The cost of labor and time it took to manage cash for wallets and tills had become an expensive part of standard business operations for Harrah’s Cherokee. Utilizing the CI-300 units at full capacity for 7 years equated to approximately 12 years of usage based on meter readings. The team then needed expansion of more recycling capacity and newer devices, due to the volumes of cash going through the cash recyclers daily.
Harrah's Cherokee Casino Resort is located in the heart of the Great Smoky Mountains of Western North Carolina. The 56-acre property has over 3,000 games and features some unique additions like 18,000 square foot Spa, the 3,000 plus seat Event Center, privileged access to the Eastern Band of Cherokee Indian-owned Sequoyah National Golf Club, and UltraStar Multi-tainment center which features 24 bowling lanes. Harrah's Cherokee Valley River Casino & Hotel is located near Murphy, North Carolina. The Cherokee County, NC property features over 1,000 games, Caesars Sportsbook for betting, and the UltraStar Multi-tainment Center with 16 bowling lanes, arcade and bar.
*An Enterprise of the Eastern Band of Cherokee Indians
ABOUT HARRAH’S CHEROKEE CASINOS
In October 2022, Harrah’s was the first to run a trial unit for the new-to-market CI-500X cash recycler from Glory. The CI-500X cash recycler is high-speed with extra-large capacity, which is right-sized for the gaming industry. With a CI-500X unit installed in one area of the casino, versus only in a private area of the casino cage, they can improve business operations and reduce costs. Says Cuprak, “It’s a great piece of equipment. Our gaming and non-gaming wallet process is so muchfaster – and more reliable.” They also have units installed in the casino cage to assist other employees who manage cash, like food and beverage cashiers. As a result, they’ve been able to reduce the number of employees that handle, manage and count cash, and to stay focused on the customer experience. Cash recycling has reduced the list of manual exceptions, the amount of paperwork and as a result a huge reduction in balancing and counting errors.
The CI-500X is a high-speed, extra large capacity cash recycler that meets the demands of retail and gaming markets. As an option, CI-500X can accept collection cassettes from CI-10X, meaning no need for manual intervention when handling banknotes and coins. It’s a flexible and scalable solution that can adapt to varying customer environments and cash handling demands.
Implementing CI-500X units in their casinos has produced results for Harrah's Cherokee Casinos specific challenges around managing cash for wallets and tills at the beginning and end of employee shifts. When asked what they liked about the new CI-500X versus the CI-300, William Cuprak said, “The speed, the CI-500X is faster and holds more funds, which reduces the amount of time employees spend on handling wallets.”
CI-500X: POWERFUL CASH RECYCLING FOR THE vault or cash room
Significantly reduced time and labor counting cash – taking one third less time to empty wallets.
Achieved ROI in less than a year in labor savings and were able to eliminate acage cashier.
Reduced staff time spent on errors and violations, with a notable decrease in the time needed to review and correct paperwork.
Down time is very low; service is great when needed.
More Than Just Cage Efficiency - Cash Transformation
Harrah’s Cherokee Casinos
The speed and volume is huge. We love the CI-500X from Glory and our employees love it too.”
It’s a great piece of equipment. Our gaming and non-gaming wallet process is so much faster –and more reliable.”
The speed, the CI-500X is faster and holds more funds,which reduces the amount of time employees spend on handling wallets.”
Glory solutions have been astaple in Harrah’s casino forover 25 years, we knew thatthe Glory team would be ableto help us improve businessoperations.”
Harrah’s has been a Glory customer since 1997, and in 2016, Harrah’s Cherokeebecame the first casino operation to install Glory CI-300 cash recyclers. The fiveCI-300 units that were installed improved business operations tremendously. Thecasino was able to reduce one cashier per shift after the installation of the CI-300s.With recyclers in place already to help ease the operational burden of the cage andvault, Harrah’s Cherokee’s need turned to improving the processing of non-gamingwallets. Even with the use of desktop coin counters and note counters, additionallabor costs (and often overtime) would be incurred due to the number of employeesthat checkout at the end of the shift and need to turn in their funds. Processingtime was reduced significantly. The cost of labor and time it took to manage cash for wallets and tills had become anexpensive part of standard business operations for Harrah’s Cherokee. Utilizing theCI-300 units at full capacity for 7 years equated to approximately 12 years of usagebased on meter readings. The team then needed expansion of more recycling capacityand newer devices, due to the volumes of cash going through the cash recyclers daily.
Harrah’s Cherokee Casino Resort is located in the heart of the Great Smoky Mountainsof Western North Carolina. The casino has over 3,000 games. The property also featuresover 1,800 hotel rooms, the Le Fu Men gaming area, 12 dining options, the luxurious18,000 square foot Mandara Spa, 11 retail shops, the 3,000 plus seat Event Center,Caesars Sportsbook, North Carolina’s first and premiere sports betting venue, and TheCherokee Convention Center. In addition to the 56-acre property, guests have privilegedaccess to the Eastern Band of Cherokee Indian-owned Sequoyah National Golf Club. Harrah’s Cherokee Casino Resort is also home to the UltraStar Multi-tainment centerwhich features 24 bowling lanes, an arcade, and three bars. Harrah’s Cherokee Valley River Casino & Hotel is located near Murphy, North Carolina.The Cherokee County, NC property features over 1,000 games, The Food Market,The Landing Café, a 300-room, full-service hotel, and Caesars Sportsbook, NorthCarolina’s first and premiere sports betting venue. Harrah’s Cherokee Valley River Casino& Hotel hosts the UltraStar Multi-tainment Center which features 16 bowling lanes, anarcade, and bar.
In October 2022, Harrah’s was the first to run a trial unit for the new-to-marketCI-500X cash recycler from Glory. The CI-500X cash recycler is high-speed withextra-large capacity, which is right-sized for the gaming industry. With a CI-500Xunit installed in one area of the casino, versus only in a private area of the casinocage, they can improve business operations and reduce costs. Says Cuprak, “It’s agreat piece of equipment. Our gaming and non-gaming wallet process is so muchfaster – and more reliable.” They also have units installed in the casino cage to assist other employees who managecash, like food and beverage cashiers. As a result, they’ve been able to reduce thenumber of employees that handle, manage and count cash, and to stay focused on thecustomer experience. Cash recycling has reduced the list of manual exceptions, theamount of paperwork and as a result a huge reduction in balancing and counting errors.
The CI-500X is a high-speed, extralargecapacity cash recycler that meetsthe demands of retail and gamingmarkets.As an option, CI-500X can acceptcollection cassettes from CI-10X, meaning no need for manual intervention whenhandling banknotes and coins. It’s aflexible and scalable solution that canadapt to varying customer environmentsand cash handling demands.
Implementing CI-500X units in their casinos has produced results for Harrah’sCherokee specific challenges around managing cash for wallets and tills at thebeginning and end of employee shifts. When asked what they liked about the newCI-500X versus the CI-300, William Cuprak said, “The speed, the CI-500X is fasterand holds more funds, which reduces the amount of time employees spend onhandling wallets.”
CI-500X: POWERFULCASH RECYCLING FORTHE BACK-OFFICE
Down time is very low; service is greatwhen needed.
Significant reduced time and laborcounting cash – taking one third lesstime to empty wallets.
Achieved ROI in less than a year in laborsavings and were able to eliminate acage cashier.
The speed and volume is huge. We love the CI-500Xfrom Glory and our employees love it too.”
t’s a great piece of equipment. Our gaming and non-gamingwallet process is so much faster –and more reliable.”
The speed, the CI-500X isfaster and holds more funds,which reduces the amountof time employees spend onhandling wallets.”
William Cuprak, Regional CasinoController, Harrah’s Cherokee Casinos
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