Most advanced high-capacity banknote recycler using Secure Transfer Cassette (STC) technology
A multi-segment in-branch, assisted self-service transaction solutions
High-capacity banknote recycler with multiple storage configurations, as well as foreign currency
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FEATURED PRODUCTS
Experience the TellerConcierge™
Experience the GLR-200
Teller Cash Automation Solutions
What is Cash Automation?
Teller Cash Recyclers I Self-Service I Deposit I Sorting
TellerConcierge™
GLR-200
A Global Leader in Cash Automation
GLR-100
Experience the GLR-100 STC
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CASE STUDIES
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A FEW OF OUR CUSTOMERS
What is
Cash Automation?
Reduce the stress of cash. Cash Automation in your branches, enables your staff to create new sales opportunities to maximize your bottom line, increase speed and efficiency and provide your desired in-branch customer experience.
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Glory provides industry-leading technology to automate every point of cash interaction throughout the branch, including complete solutions for the front, middle and back office. We help FIs transform their branches by minimizing the need to handle cash, so staff can focus instead on each customer to explore their individual needs and opportunities.
Bank Branch
7%
R&D Investment
of Revenue
10,000
EMPLOYEES
OVER
A global leader in cash automation, with over 100 years of commitment to the industry. We support over two million devices, with cloud-native cash management applications. Join 70% of the Top 20 Global Retailers that rely on Glory Cash Automation Solutions.
100
BUSINESS IN OVER
COUNTRIES
98.4%
CUSTOMER SATISFACTION RATING
STABILITY FOR OVER
YEARS
PROUD MEMBER OF UNITED NATIONS GLOBAL COMPACT
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Professional Services
Our Professional Services team is comprised of 30+ experts with an average of 20 years of experience in the industry
Learn more about our products
Assisted Self-Service
Enable your customers and staff to transform the profitability of your branch network
Accelerate back office processing using less space
Bulk Note Counters / Sorters; Bulk Coin Wrappers / Dispensers
Integration Software
Partner with leading global providers of financial services technology, to transform the cash supply chain process in-branch.
Coin Deposit
Offer your customers a faster, more convenient way to deposit coin and introduce new revenue stream
Merchant Solutions
Self-service cash distribution, essential for branches with merchant clients
Glory Service
In-house employees with 98.4% Customer Satisfaction in 91% of US zip codes
CITs + Cash Centers
Optimize your cash center processes/workflow and minimize cash touchpoints and errors
Teller Cash Recyclers
Enable open plan layouts, faster teller transactions, redeployment of staff and enhanced customer experience
SEE THE SOLUTIONS
Credit Union
GLR-100 STC
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Learn more about our portfolio of products that maximize your bottom line, enable your staff, and provide your desired in-branch customer experience.
GLORY FI PORTFOLIO
Self-Service
Back Office Solutions
Software
QuickChange™
GFB-830
UW-F™ Series
Mach™ 3
SCW-20
UBIQULAR™ Bridge
CashInsight™ Assure
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Dark Gray
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Note
Speed
Efficiency
Whether you’re looking to transform your branches or simply improve efficiency for increased profitability, the RBG-100 will support your strategy. Enabling open plan layouts, reduced start / end of day processes, faster teller transactions, redeployment of staff and enhanced customer experience – the RBG-100 delivers.
RBG-100 Teller Cash Recycler
16.5 in x 39.8 in x 33.5 in (height can be adjusted)
Dimensions (W × D × H)
High volume banknote capacity/storage is required; up to 17,100 notes
Up to 17,100 banknotes
Capacity:
Note Processing Speed: Dispense: 10 notes per second Deposit: 10 notes per second
CASSETTES: 4 cassettes, 1 split cassette
Separate safe secures cash for CIT pickup.
Separated Collection Drawer
Tap + to learn more
GLR-100 STC streamlines cash handling in the branch with high-speed transactions, accurate inventory management and reliable transfer of notes using the Secure Transfer Cassette. Efficient cash handling by the GLR allows for more interaction between customers and staff which leads to a greater overall branch experience.
GLR-100 STC Teller Cash Recycler
7" LCD Touchscreen with Interactive Guidance
Standard capacity: 11,700 notes High capacity: 15,700 notes
Note Processing Speed: Deposit: 12 notes per second, with continuous feed Dispense: 12 notes per second
SAFE: UL-291 24-hour
GLR-200 streamlines cash handling in the branch with high-speed transactions and accurate inventory management. Efficient cash handling allows for more interaction between customers and staff which leads to a greater overall branch experience. It supports dispense and deposit transactions of any value or denomination, as well as foreign exchange.
GLR-200 Teller Cash Recycler
Up to 7,000 banknotes
Note Processing Speed: Deposit: 8 nps, 300 note capacity with continuous feed Dispense: 8 nps, 200 note capacity
Coin
Offering your customers a faster, more convenient way to deposit coin reduces waiting times, improves teller productivity and enhances customer satisfaction. Make more money from coin: As part of the Glory solution, recycling coin can lead to profit and has tremendous ROI opportunities versus competitive solutions.
QuickChange™ Consumer Self-Service Coin Deposit Solution
Assists in the rejection of intrusive or counterfeit suspect coins
2,500 mixed coins per minute
Fully sorted or mixed sort
12 bags, up to 10,000 coins per bag (18mm) or 2 bins, up to 35,000 coins each per bin
5.1 in x 41.1 in x 63.8 in
This next generation of branch transformation technology delivers a wide range of everyday teller transactions and modular options. This helps keep levels of customers service and satisfaction high, allowing you to focus on your core business and revenue-generating activities.
TellerConcierge™ A multi-segment in-branch solution
Expand the transactions offered beyond the ATM network.
Scalable to branch footprint and needs
Transition to self-service
Direct to core, real-time processing
Modules configured to fit your needs and branch footprint
REMOVE MODULES
Achieving a counting speed of 1,800 notes per minute, the GFB-830 is an advanced and configurable banknote counter with magnetic and UV detection, delivering exceptional speed and efficiency. Our trusted counting technology minimizes the errors and miscount rates that often accompany increased speed.
GFB-830 Banknote Counter
Easy operation User friendly, error recover animation
Non-stop feeding 300 notes capacity, continuously adds notes on the hopper
Combination lock With UL291 Safe 24h
Locked collection cassette Only CIT or cash manager with a key accesses cash in the cassette.
420 × 1,046 × 1,181mm (16.5" × 41.2" × 46.5") (UL 24 hours)
The UW-F™ Series is the latest generation of advanced banknote sorters from Glory, offers you maximum flexibility with true modularity - a choice of 4 configurations to suit virtually any banknote processing requirement, today and in the future. Providing exceptional levels of accuracy and security, the cost-effective UW-F Series delivers smoother, more efficient and continuous processing of large volumes of banknotes.
UW-F™ Series High-Volume Banknote Sorter
Hopper Capacity: 2,000 notes
Weight: UW-F4: 144 lbs UW-F8: 205 lbs UW-F12: 267 lbs UW-F16: 329 lbs
Count Speed: 720 notes per minute
UW-F4: 23.6 in x 17.9 in x 24.4 in UW-F8: 35.0 in x 17.9 in x 24.4 in UW-F12: 46.4 in x 17.9 in x 24.4 in UW-F16: 57.8 in x 17.9 in x 24.4 in
The Mach™ 3 significantly reduces the time required by your staff to count and sort coin. Counting and sorting at up to 1,500 coins per minute, the Mach™ 3 accelerates coin processing increasing accuracy and efficiency. Its compact size means it can be easily stored when not in use and transported between different locations.
Mach™ 3 Coin Sorter and Counter
Sorting Capability: Up to 6 different denominations
Speed: 1500 coins per minute @18mm
Small footprint for installation in environments where space is limited
Collection box for easy transportation of cash, reduced cash exposure and eliminates discrepancies
11.0" x 15.4" x 9.0"
Total coin capacity: 1300 coins
Counting and sorting large volumes of coin is a dirty, time consuming and labor intensive task. Processing large coin batches is a task few people enjoy and therefore accuracy and throughput may suffer. The benefits of automating coin management are obvious and numerous; greater accuracy, sophisticated authentication, comprehensive reporting and of course, faster completion of the task.
Mach™ SCW-20 Coin Sorter
CashInsight™ Assure empowers your front-line branch staff to serve customers more efficiently. It offers a simple, flexible and comprehensive multi-vendor software platform. CashInsight™ Assure provides your branches with uniform functionality, common interfaces and the same ‘look and feel’ across all your devices.
CashInsight™ Assure For Teller Cash Recyclers
UBIQULAR Bridge offers an immediate view of the operational status of each connected machine and the cash inventory by value and denomination. If technical support is needed, the software provides an auto-alert to Glory’s helpdesk, meaning no time is lost in communication of the error between staff and the Glory helpdesk; also providing full visibility to the problem and resolution.
UBIQULAR™ Bridge For Teller Cash Recyclers
• Automated balancing • Introduce teller automation devices with no impact on current systems • Integrate teller automation devices with branch application software
• Provides an overall view of all the connected devices • Remotely manage and deploy upgrades • Removes need for a service engineer to upgrade/update a machine onsite
The business intelligence application for teller cash recyclers (TCR). Inform consolidates key data sources from your TCRs to provide data with insight to transaction activity and inventory, device usage, and operational performance across your enterprise.
CashInsight™ Inform Teller Connectivity For TCDs And TCRs
Automate Your Cash Transactions
Service Team
A GLOBAL LEADER IN CASH AUTOMATION
Our Full Suite of Professional Services
Support
Strategy
Activation
Development
Transition Management
Operations & Change Management
On Going Support / Strategic Direction
Strategy Creation / Alignment
Branch Transformation
Training
Proof of Concept
Project Management
Investment Analysis
Software / Hardware Connectivity
Process / Procedure
Leave-behind Playbook
An Organization Built to Serve Our Customers
99.8%
UPTIME as measured by our CUSTOMERS’ SLAs
99%
of Glory products delivered & installed with no warranty claims in first 6 months
first time fix rate, we make sure to have the right part, on the right truck, at the right time
94%
Coverage Across North America
Our Service Team: 98.4% Customer Satisfaction
Service Technicians are all Glory Employees with full inventory of Glory parts
15
SECONDS AVERAGE CALL WAIT TIME
1,450+
Total Staff
1,000
Service Professionals
Service
Manage cash from the Cloud
A global leader in cash automation, with over 100 years of commitment to the industry. We support over two million devices, with cloud-native cash management applications. Join 9 out of the top 10 Financial Institutions that rely on Glory Cash Automation Solutions.
The history of GLORY dates back to 1918, when Kokuei Machinery Manufacturing was founded in Himeji, Japan. Kokuei Machinery was established as a factory for repairing and manufacturing light-bulb devices. Inensuing years, it expanded on its manufacturing strengths to build the first coin counter. GLORY has been developing and releasing Japan's first coin counting products since 1950. Our innovation, research and development continue to this day.
Our long-term goal of achieving carbon neutrality, with targets of a 50% reduction in CO2 emissions by 2030 (compared with fiscal 2013) and net-zero emissions by 2050. To achieve these goals, we have upgraded thestatus of the CSR Committee and renamed it the Sustainability Committee, which will spearhead our efforts to address climate change.
Our History
Sustainability Commitment
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Case Studies
Solutions from Glory, the leader in Digital Cash Automation
Partners
Our branches have seen immediate results since implementing Glory’s cash recyclers. Working with Glory has been a game changer for us and has improved our member experience.
Heather Nally, VP Sales and Services, Purdue Federal Credit Union
Heather Nally, VP Sales and Service, Purdue Federal Credit Union
In only six months, we have seen improved focus on the member and to member service, while also increasing employee morale, security and branch sales performance. Working with Glory has beena game changer for us and has improved our member experience.”
THE CHALLENGE
Purdue Federal was seeking a secure solution that would: • Allow its staff the mobility to be customer facing • Reduce cash handling costs • Reduce teller turnover due to balancing issues • Decrease time for end-of-day balancing and overtime costs • Improve branch sales performance • Minimize operative risk • Improve teller productivity
Headquartered in West Lafayette, Ind., Purdue Federal Credit Union (Purdue Federal) was founded on the Purdue University campus in 1969 by a group of Purdue employees. In December 2010, Purdue Federal acquired Members United Federal Credit Union through a merger. At the time of merger, the credit union changed its name to Purdue Federal, after several previous name changes, to better reflect its membership base, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate.
ABOUT PURDUE FEDERAL CREDIT UNION
The Vertera 6G teller cash recycler from Glory delivers a simple, flexible, comprehensive and integrated solution that addresses the real needs of customers and staff. Offering a unique combination of powerful features to transform customer relationships and drive profitable branch operations, the Vertera 6G represents a significant evolution in teller automation technology. Vertera 6G is the latest in a long history of teller cash recyclers from Glory. Over the decades, our solutions have become smaller, faster, more intelligent, more flexible, more connected, and ever-more capable of meeting our clients’ cash handling needs. Glory’s experience,expertise and complete support deliver a comprehensive, integrated, enterprise wide solution to address many of the most pressing demands of the modern bank branch.
The Vertera 6G TCR created measurable results for Purdue Federal in only six months:
The Solution
The BENEFITS
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4,500
Improved branch sales performance and member experience
Purdue Federal Credit Union, USA
• Empowered Purdue Federal to immediately start training its team on new branch layout • Increased security and reduced worry because of less cash handling and balancing • End of day balancing time was reduced by 66% • Improved productivity and eliminated waiting times for members • Eliminated idle cash by allowing cash reserves to earn profit • 80% reduction in vault audit and balancing time • 75% reduction in cash orders • Took less time to balance or run a transaction • Increased employee morale • Improved member service and shorter wait times
We are excited because CashInsight™ Assure is a more user-friendly, intuitive |software than TCC”
Kathi Stone, Vice President of Bank Branching Support, TCF Bank
TCF Bank has 380 branches and was seeking new software solutions to run their teller cash recyclers. This change was in conjunction with major PC hardware and system updates across the branch network. The situation demanded significant coordination with multiple vendors and departments to ensure a smooth transition from the current software and minimal disruption to their daily branch operating procedures.
At TCF, it is our goal to be the most convenient bank in the markets we serve. As an affiliate of TCF Financial Corporation, a Minnesota-based national bank holding company, TCF had 380 branches in Illinois, Minnesota, Michigan, Colorado, Wisconsin, Arizona, South Dakota and Indiana as of December 31, 2014. TCF supports the banking needs of its communities in numerous and diverse ways. We provide financial solutions to a broad range of customers, individuals, families and small to medium-size businesses. We also work to ensure that credit is available to everyone, especially those in low to moderate-income neighborhoods.
ABOUT TCF BANK
TCF Bank immediately approached Glory to provide its benchmark software solution, CashInsight Assure, based on the Company’s long-standing software reputation, equipment install base and twelve year track record of success as a customer with Glory. Glory provided an integration that worked within TCF’s IT requirements while also allowing them new capabilities around inventory management and an improved staff experience. The implementation to all 380 branches took about 2.5 months with a rate of about 12 branches per week.
CashInsight Assure improved staff experience and operational efficiency • It was easier to train tellers and faster to get up and running. • CashInsight Assure reduced transaction time by about 2 seconds. • With CashInsight Assure, TCF can see more about what’s going on. • They are now able to administer users centrally Long term, TCF Bank is very happy to have peace of mind knowing that they have both Glory’s hardware and software implemented.
The RESULTS
80% reduction in vault audit and balancing time
Result
75% reduction in cash orders
Took less time to balance or run a transaction
Increased employee morale
New capabilities and improved staff experience
TCF Bank, USA
CashInsight Assure CashInsight Assure provides a simple, flexible and comprehensive solution, designed to improve branch efficiency. By offering one software platform, CashInsight Assure provides a branch uniform functionality, common interfaces and the same ‘look and feel’ across the range of teller automation devices, stand-alone or integrated, so that maximum benefit is achieved in the shortest time with minimum cost and risk. By handling primary cash transactions, including deposits and withdrawals, recording and journaling transactions, multi end-of-session or end-of-day balancing, CashInsight Assure provides comprehensive accounting functions and offers easy-to-use reconciliation features.
All our new branches will come equipped with the Glory machines, plain and simple.
Chris Leggett President, CEO, LGE Community Credit Union
Aware of the consistent challenge to be competitive and knowledge of cash transaction costs is a very expensive part of their business, LGE Community Credit Union had a new objective to grow its efficiency while reducing the lobby from a 10-teller layout to an 8-teller layout, lower costs and provide as much value to its members as possible.
Today we serve communities in Northwest Georgia as a not-for-profit financial institution. Unlike a bank, whose profits go to its shareholders, our profits go to our members in the form of better rates and lower fees. We are guided by a strong commitment to provide a better financial future for our members.
ABOUT LGE COMMUNITY CREDIT UNION
LGE moved forward with an in-lobby teller assisted self-service solution with Glory's TellerInfinity™. The solution provided the desired member experience, and decrease in transaction costs while working within the branch's new footprint. The assisted self-service solutions from Glory are integrated with teller tablet capabilities. Staff was then able to monitor the member as they independently work through their transaction with full visibility to either spearhead a selling opportunity or assist with questions. LGE also saw the reduction of cost and transaction time and now delivers shorter, speeder lines in the lobby with their new automated technology from Glory. In addition, they achieved their goal of creating more conversations with members, taking the mundaneness of transactions and putting it into efficient transactions with up-selling opportunities.
Allows the staff to have more conversations with the members about the services that are available.
Universal banking for better member engagement and relationship building.
Maintain cash in the vault with recyclers. Reduce cash in the vault for the safety of staff.
Take the mundane transactions and put it into efficient transactions with up-selling opportunities.
LGE Credit Union uses Glory assisted service solutions to engage with their members
LGE Credit Union grows with THE utilization of fresh technology from Glory
With Glory TCRs we have seen a sales increase of 8.7% (YoY) and are able to sell an average of 1 more products a month
Ben Hopper EVP, Head of Regional Bank Strategy, ATM & CRM Delivery, First Horizon Bank (Previously First Tennessee Bank)
First Tennessee Bank wanted to improve staff resourcing, reduce idle cash and increase physical security across First Tennessee’s branches, ultimately giving the bank’s employees the time to provide an improved customer experience and a wider range of services to its 390,000 customers.
First Horizon Corporation, formerly First Tennessee Bank, is a financial services company, founded in 1864, and based in Memphis, Tennessee. Through its banking subsidiary First Horizon Bank, it provides financial services through locations in 12 states across the Southeast, a region in which it is the fourth largest regional bank.
ABOUT First Tennessee bank
Glory provided over 100 of First Tennessee’s growing network of 175-plus branches with the new RBG-100 cash recycling system, which will make accepting, authenticating and storing currency more efficient. The partnership with Glory has improved staff resourcing, reduce idle cash and increase physical security across First Tennessee’s branches, ultimately giving the bank’s employees the time to provide an improved customer experience and a wider range of services to its 390,000 customers. The implementation of their RBG-100 cash recycler allowed them to respond to customer preferences and improve how we engage with our customers in our banking centers seeing an overall increase in sales and customer engagement with Glory's cash recyclers “The combination of Glory’s RBG-100 systems and their end-to-end service has helped significantly reduce processing time for deposits and withdrawals across our branches. This gives our staff valuable time to concentrate on advising and engaging with our customers, and helps us maintain and expand our leading market share in the counties where we do business.” The Glory solutions: RBG-100
Branches with Glory TCRs are preformed 5% in just first 6 months
Saw sales increase of 8.7%(YoY)
Improved customer experience and a wider range of services to its 390,000 customers
New opportunities created
Migrating over a million transactions, from a customer standpoint, over to desk-side with the help of Glory.
Increased sales and customer engagement with Glory
The focus for cash handling has shifted from the cash you’re counting to focusing on your customer.
Tammy Goertz Senior Vice President of Branch Operations, First National Bank of Bastrop
The National Bank of Bastrop Texas knew they needed to introduce technology to stay competitive with other banks moving into their county. Aware of the challenge of trying to stay high-tech and high-touch with their customers, on which they pride themselves, they needed a leader in the space who understood their industry and their objective. They reached out to Glory, looking for a partner to help them change course and support their goal to shift focus to customer engagement and building relationships in both the branch lobby and drive-thru with their new technology. Screenshot
Since 1889, First National Bank has served our part of the world faithfully, being actively involved in the communities where we work, live, and raise our families. We take pride in our reputation for providing both ‘high tech’ and ‘high touch’ customer service that has helped us become one of the largest locally owned and independent community banks in the Austin Area. With locations in Bastrop, Cedar Creek, Elgin, and Smithville, we want to be your first choice for financial success.
ABOUT BASTROP
With Glory, they simplified cash management and reduced balancing time with teller cash recyclers (TCRs). With the removal of teller drawers, at the start of their shift, tellers no longer have to prepare their drawer or retrieve it from the back-office/vault/safe. At the end of the day, tellers' balance would balance in just a couple of minutes saving personal time and labor hours. They achieved their goal of partnering with the right solutions provider to introduce technology to stay competitive, simplify all cash management, eliminate teller drawers, remove cash exposure, increase security and keep a home-town feel. First National Bank of Bastrop's Senior Vice President of Branch Operations, saw the benefits seen in their sales, speed and staff satisfaction with Glory TCR's and why learning to operate them is a "no brainer." This created a more supportive environment for the tellers, increasing efficiency across the branch. Additionally, following Confidence in Glory technology after an attempted robbery. The Glory solutions: Glory’s teller cash recyclers, the RBG-100
Increased safety and customer focus at drive-thru and teller lines with Glory's cash recyclers
The National Bank of Bastrop Texas
Focus shifted to customer engagement and building relationships
Support high cash needs at the drive-thru
Easy-to-learn technology for teller efficiency
Removed all cash exposure
“We found that through the TellerInfinity™, it adds value and complements our sales culture. The TellerInfinity machine is key to our branch transformation in the future.”
Kris Distefano VP of Sales and Branch Operations, America First Credit Union
The America First Credit Union (AFCU) knew they wanted to advance their technology, speed up transactions, and remove long teller lines. Understanding that the trend of branches are changing; and with the footprint, they needed to be able to do more with less [space]. They also had a goal of maintaining member relationships and selling opportunities.
The America First Credit Union (AFCU) had a clear goal of wanting to build an innovation center as a way to understand the future of banking. This innovation center would introduce a branch that would advance technology, speed up the transaction, remove simple transactions from a teller line, and move into automation. A unique opportunity for the AFCU members is that their feedback and suggestions were welcomed in the plan building and technology sections. They overwhelmingly communicated they wanted to see assisted self-service machines. The conversation event went as far as their members choosing a solutions partner; Glory.
ABOUT AMERICAN FIRST CREDIT UNION
Aware of the trends of traditional branches; adjusting their footprint was another goal as they needed to be able to do more with less [space]. They also had a goal of maintaining member relationships and selling opportunities. They say results as AFCU tellers used the TellerInfinity™ Assisted Service solution to build relationships and complement sales. TellerInfinity allowed flexibility to get rid right of massive teller line and provide members with an assisted experience. AFCU has shared that they enjoy what the solution does for their culture, sales, and efficiency. "While we knew we wanted to advance technology, speed up the transaction, remove the simple transaction from a teller line and move it to automation, we knew "we found it adds value and compliments our sales culture,” says Kris Distefano, VP of Sales and Branch Operations, America First Credit Union. Members now have the option to engage with tellers at their choosing. Removing the need for simple transactions to take place at the teller counter, but understanding relationships are built by people and not machines, Glory's TellerInfinity™ + tablet integration was also an invaluable addition as well. As stated by Jeremy Dreamer, Manager of Branch System Development, some of the benefits of the tablet to integration are that it, “provides an overview of who’s is in my branch, who’s is using the machine, the status of their account and sales opportunities that we’re able to engage with our membership that we wouldn’t normally be able to have a viewpoint on.” Through the process America First Credit Union has shared that Glory has supported their branch transformation strategies with TellerInfinity. “They have been a great partner to us for a long time… Glory has been able to deploy solutions and understand banking in a way that we haven’t.”
Success in supporting branch transformation strategies with Glory’s TellerInfinity™
Building relationships and complementing sales with Glory’s Assisted Service solutions
Removed simple transactions from a teller line and moved it to automation
Achieved branch transformation with relationship building opportunities
Adds value and complements their sales culture
Achieved the in-branch experience their members desired
