AI in Action
for state and local government
Podcast Content Hub
Deloitte helps agencies turn AI into outcomes
The value of AI in state and local government is surfacing in the most human parts of public service, including benefits access, student support and other frontline operations.
In this podcast series, Deloitte leaders explore how organizations are applying AI across critical functions, from health and human services to higher education, while balancing innovation, workforce needs and public trust.
Eligibility and enrollment: AI integration in Health and Human Services
Episode one
Determining which constituents qualify for benefits and getting them enrolled quickly and accurately remains one of the most complex and high-stakes functions state and local agencies manage. In this episode, Hardik Machhar, who acts as both the customer growth leader and digital transformation leader focused on AI adoption and products, explores how AI is being applied across the benefits journey to streamline processes and create more responsive, human-centered services.
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AI is reshaping higher education, not just in isolated use cases but across the full campus lifecycle. In this episode, Tamara Askew, principal and national lead for AI in Higher Education at Deloitte, shares how colleges and universities can take a more connected, campus-wide approach to AI, linking systems, aligning stakeholders and preparing students for a rapidly evolving workforce.
AI transformation in higher education
Episode Two
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Explore key takeaways from Deloitte’s podcast series on how state and local agencies and higher education institutions can apply AI to improve experiences, support staff and deliver meaningful outcomes while maintaining trust.
Bringing AI and digital transformation in government
Article
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