From both a tax perspective and a land use perspective, Host Compliance has been very useful [to solving our short-term rental challenges].
Seeing an opportunity to decrease illegal STRs and increase the collection of transient occupancy tax, the tax collection and planning departments teamed together with Host Compliance. Within months, 600 illegal listings were removed and 200 STRs applied for business licenses.
San Luis Obispo
How the Tax Collection & Planning Departments Increased STR Compliance by 13% With Host Compliance
Illegal Listings Removed
Within months, the Host Compliance solution paid
The County saves more than an hour of work per listing.
Increase in Compliance
200 properties immediately registered for business licenses.
Legal hosts now have a fair playing field.
Must-have Granicus solution
Find out what Host Compliance can do for your community. Request your complimentary assessment today!
With over 2,000 unlicensed short-term vacation rentals (STRs) in its unincorporated areas, San Luis Obispo County was receiving an increasing number of complaints. Residents took issue with excess cars parked in their neighborhoods, noise, and trash. Licensed hosts viewed competing with unlicensed hosts as unfair — unlicensed hosts were not paying tax or other regulatory costs and could charge less.
It was impossible for the County’s two code enforcement employees to manually track online listings, locate properties, and identify the owners’ contact information. Online STR platforms, like Airbnb and VRBO, don't provide property or owner data. From the listings staff could find, there were rarely pictures of the outside of the house and the specific location was not revealed in the description or on a map. Some unlicensed operators would even remove and then re-upload their listings as a way to escape the staff’s detection.
When it came to capturing transient occupancy tax (TOT), tracking the total number of nights rented and the cost was also largely left to hosts to report, with no way to verify accuracy.
2,000 Illegal STRs Create Unfair Playing Ground
The tax collection and planning departments at the County saw an opportunity to work together to decrease illegal STRs and increase the collection of TOT. Coming together, they chose Host Compliance to help achieve their goals.
Prior to using Host Compliance software, most information the County had was anecdotal. They had received reports and complaints, but lacked clarity on how many illegal rentals were operating and how many issues they were creating for residents.
Data Helps Analyze & Allocate Resources
Within a few months of using Host Compliance, the County received 200 new business licenses for STRs, a 12.5% increase in compliance. That increase accounted for $72,000 of recovered TOT, which more than covers the cost of the Host Compliance solution.
With fewer complaints from the community and streamlined processes, staff are in a better position to enforce their existing ordinance when new unlicensed STRs appear. Prior to using Host Compliance, it would take staff over an hour to manually identify a listing to an address (if it was even possible). Now the system does it automatically, saving them thousands of hours of extra work.
Since using Host Compliance, staff witnessed a sharp reduction in online listings for unlicensed STRs — roughly 600 have been removed.
12.5% Increase in Compliance Within Months
How wrexham county council improved citizen experience through integrated communications & service delivery
The county council knew the first step to improve the citizen experience was to modernise the way they communicated bin removal services. To ensure citizens received relevant, timely and automated communications, Wrexham implemented Granicus’s govDelivery email, mobile message, and social media platform. Now, they have the sophisticated marketing automation and audience segmentation required to deliver personalised waste and recycling bin collection reminders to over 12,000 residents. Targeted email messages from the county empower residents to take the correct action at the right moment.
These reminders — delivered alongside educational messages about what can and can’t be recycled — are positively impacting local recycling rates. For example, more customers know what can and can’t be recycled; the number of bins not being collected due to contamination has decreased by 27% since implementing govDelivery.
With Firmstep, the county’s digital customer services solution, integrated with govDelivery, their communication platform, the customer experience is seamless.
How does it work? When a customer visits the Wrexham website and enters their address in a form, Firmstep automatically looks up the customer’s collection day and calendar, then sends the information into GovDelivery, which automatically signs the customer up for their bin reminder emails. After that, the customer receives relevant, timely, and automated information about their bin collections. This combination has improved sign-up rates and ensured Wrexham reaches more citizens.
How the Firmstep + GovDelivery integration streamlines service
Citizens love the online experience they are receiving
Increasing by 500 new accounts per month
Increasing by 800 subscribers per month
The result of targeted, proactive communications
Reduction in Calls
Must-have Granicus product
Could your citizens benefit from seamless and integrated digital experiences? Get in touch with us today to learn more about how Granicus can help!
We love govDelivery because it gives us control over information. We can find the answers to our questions, and then form good processes to better interact with the people in our council.
Like many local governments in California, the team at the Napa County Election Division has many critical duties in support of local, state, and federal elections. They also must help ensure all required government officials disclose their financial interests.
Designated filing officers must accurately track, manage, and deliver documents related to the disclosure of government employee and elected official Statement of Economic Interest, known as Form 700 in California. The process is regulated by the State of California’s Fair Political Practices Commission (FPPC).
Staff at the Election Division have their own goals to increase efficiency and make sure officials file on time. Napa County’s recently updated strategic plan has a priority goal of making government more transparent.
A Mandate for Transparency & Efficiency
The DisclosureDocs implementation team worked closely with Napa County staff to meet their tight deadline. After their kickoff meeting in January 2019, they migrated files, trained staff, and then deployed. In the end, they were able to implement DisclosureDocs by their deadline of April 2.
From Manual to Automatic
Empowered with data that showed which units were unlicensed, San Luis Obispo County worked with Host Compliance to compose a letter and contact these owners.
The County also implemented Host Compliance’s 24-hour hotline service for residents. Host Compliance operators handle the calls and forward the transcripts and recordings to the appropriate department.
“After showing RecorderWorks and ClerkDocs to my staff, they asked me, seriously, ‘What are we going to do with all our free time?’ I told them that’s a great problem to have! There are countless other improvements and initiatives we could set to work on.”
– Justin Cooley, Principal Financial Analyst
TMS is definitely a success for our agency. We’re able to reach consumers more quickly and reliably. I would recommend anyone with a similar need or circumstance to switch to govDelivery TMS.
“It would be impossible for us to come to that same result in San Luis Obispo County without Host Compliance’s software.”
"The data we were able to get from Host Compliance allowed the County to really analyze the situation and allocate our resources where they were most needed."
Truckee turned to Host Compliance for help. Using the system’s Address Identification module, staff identified over 400 properties that hadn’t previously been registered.
Angela Martin, a part-time analyst for Truckee, uses the software daily. “Address Identification is the main tool that we use, and from there we use the letter generation,” she said, referring to the Compliance Monitoring module that lets governments send letters to non-compliant properties in bulk.
“We definitely worked with Host [Compliance] in the beginning on modifying our language in our letter outreach, getting it to line up with our specific goals in Truckee. More education and compliance focus than enforcement right off the bat.” – Chrissy Earnhardt, Administrative Services Manager
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