Understand the overarching mission and goals of the organisation. This includes defining the long-term objectives, core values, and the intended impact on society. Ensure the mission aligns with societal needs and challenges.
Purpose
Key actions
Purpose
Key actions
Review the level of understanding and commitment to the purpose among employees and stakeholders.
Policy
Policy
Key actions
Consider the formulation and execution of policies that align with your purpose. This includes setting priorities, developing effective and evidence-based strategies, and addressing stakeholder concerns.
Key actions
Evaluate the effectiveness and alignment of current policies with the organisation’s purpose and objectives.
Assess the policy-making process for evidence-based decision-making and stakeholder input.
Review the flexibility and adaptability of policies to changing circumstances and emerging needs.
People
People
Key actions
Understand the human capital aspect of the public sector focuses on attracting, retaining, and developing talent with the right skills, knowledge, and attitudes to drive the organisation’s transformation.
Key actions
Analyse the skill set, experience, and diversity of the organisation’s workforce.
Assess recruitment, retention, and development strategies for alignment with transformation goals.
Evaluate the level of employee engagement, motivation, and satisfaction.
Processes
Processes
Key actions
Know the operational workflows, systems, and procedures in place to ensure efficient and effective service delivery. This includes the design and implementation of policies, as well as monitoring and evaluation mechanisms to ensure continuous improvement.
Key actions
Review the efficiency and effectiveness of existing workflows, systems, and procedures.
Identify bottlenecks, redundancies, and areas for improvement within the organisation’s processes.
Assess the organisation’s capacity for innovation and continuous improvement.
Partnerships
Partnerships
Key actions
Achieve collaboration and engagement with a diverse range of stakeholders, including citizens, businesses, NGOs, and other entities. This involves leveraging partnerships to enhance service delivery, share resources, and foster innovation.
Key actions
Evaluate the extent and effectiveness of existing collaborations with external stakeholders, such as citizens, businesses, and other government entities.
Identify opportunities for new partnerships.
Performance
Performance
Key actions
Measure and evaluate the organisation’s performance against its objectives, including using key performance indicators (KPIs) and metrics to drive continuous improvement and ensure accountability.
Key actions
Assess the transparency and accuracy of performance reporting.
Evaluate the organisation’s ability to identify and address performance gaps and areas for improvement.
Public engagement
Public engagement
Key actions
Communicate effectively and use outreach efforts to build trust, solicit feedback, and ensure transparency in decision-making processes. This includes engaging citizens and stakeholders through various channels and fostering a culture of openness and inclusiveness.
Key actions
Assess the effectiveness of communication and outreach efforts in building trust and transparency with the public.
Examine the extent of public involvement in decision-making processes, including consultation and feedback mechanisms.
Review the organisation’s responsiveness to public concerns and suggestions.
Platform
Platform
Key actions
Know the technology infrastructure and digital capabilities that support transformation efforts. This includes adopting new technologies, leveraging data analytics, and promoting a digital-first mindset to enhance service delivery and drive innovation.
Key actions
Evaluate the organisation’s technology infrastructure, including the reliability, security, and scalability of systems.
Assess the adoption and integration of new technologies and digital capabilities in service delivery and internal processes.
Examine the organisation’s capacity for data-driven decision-making and the use of data analytics.
Policy
Key actions
Consider the formulation and execution of policies that align with your purpose. This includes setting priorities, developing effective and evidence-based strategies, and addressing stakeholder concerns.
Key actions
Evaluate the effectiveness and alignment of current policies with the organisation’s purpose and objectives.
Assess the policy-making process for evidence-based decision-making and stakeholder input.
Review the flexibility and adaptability of policies to changing circumstances and emerging needs.
People
Key actions
Understand the human capital aspect of the public sector focuses on attracting, retaining, and developing talent with the right skills, knowledge, and attitudes to drive the organisation’s transformation.
Key actions
Analyse the skill set, experience, and diversity of the organisation’s workforce.
Assess recruitment, retention, and development strategies for alignment with transformation goals.
Evaluate the level of employee engagement, motivation, and satisfaction.
Processes
Key actions
Know the operational workflows, systems, and procedures in place to ensure efficient and effective service delivery. This includes the design and implementation of policies, as well as monitoring and evaluation mechanisms to ensure continuous improvement.
Key actions
Review the efficiency and effectiveness of existing workflows, systems, and procedures.
Identify bottlenecks, redundancies, and areas for improvement within the organisation’s processes.
Assess the organisation’s capacity for innovation and continuous improvement.
Partnerships
Key actions
Achieve collaboration and engagement with a diverse range of stakeholders, including citizens, businesses, NGOs, and other entities. This involves leveraging partnerships to enhance service delivery, share resources, and foster innovation.
Key actions
Evaluate the extent and effectiveness of existing collaborations with external stakeholders, such as citizens, businesses, and other government entities.
Identify opportunities for new partnerships.
Performance
Key actions
Measure and evaluate the organisation’s performance against its objectives, including using key performance indicators (KPIs) and metrics to drive continuous improvement and ensure accountability.
Key actions
Assess the transparency and accuracy of performance reporting.
Evaluate the organisation’s ability to identify and address performance gaps and areas for improvement.
Public engagement
Key actions
Communicate effectively and use outreach efforts to build trust, solicit feedback, and ensure transparency in decision-making processes. This includes engaging citizens and stakeholders through various channels and fostering a culture of openness and inclusiveness.
Key actions
Assess the effectiveness of communication and outreach efforts in building trust and transparency with the public.
Examine the extent of public involvement in decision-making processes, including consultation and feedback mechanisms.
Review the organisation’s responsiveness to public concerns and suggestions.
Platform
Key actions
Know the technology infrastructure and digital capabilities that support transformation efforts. This includes adopting new technologies, leveraging data analytics, and promoting a digital-first mindset to enhance service delivery and drive innovation.
Key actions
Evaluate the organisation’s technology infrastructure, including the reliability, security, and scalability of systems.
Assess the adoption and integration of new technologies and digital capabilities in service delivery and internal processes.
Examine the organisation’s capacity for data-driven decision-making and the use of data analytics.
