Building an Ecosystem
to Improve the
If you’re an insurer looking to keep pace with the demand for high-touch customer experiences due to the digitization of the insurance lifecycle, this guide is for you. From shopping for a new policy to submitting a claim, every consumer and agent interaction is important. For many insurers, the proliferation of Insurtech solutions in this category has signaled an opportunity— but it can be challenging to discover the solutions that are truly impacting their business and not just making noise. When it comes to separating value from hype—we’ve done the legwork for you. This guide contains our hand-picked choices for apps and solutions that are changing the P&C customer experience.
Making insurance more convenient means designing the insurance experience with the consumer or agent in mind. Today’s insurance buyers value online, self-service features, and the ability to track the status of interactions in real time instead of inquiring by phone, email, or through their brokers. According to JD Power & Associates, while most companies’ websites are highly responsive and meet brand standards, they fall short on delivering the types of expanded self-service tools, integrated digital communications functionality, and contextual insurance information that would put them on par with leading websites in other industries. Further examples of consumer expectations include prioritizing multichannel interactions, one call/contact resolution, straight-through processing (STP) of claims and quotes, simplifying billing processes, and Insurtech products that apply directly to an insured’s life or business.
Enabling you to deliver exceptional customer experiences, this guide provides a comprehensive ecosystem of apps from established players you know and the latest Insurtech solutions, so you can deliver rich capabilities that elevate and differentiate your customer experience.
This guide provides a comprehensive ecosystem of apps from established players and the latest solutions from Insurtech companies, so that you can deliver rich capabilities that elevate and differentiate your customers’ digital experiences.
If you’re an insurer striving to keep pace with the demand for high-touch customer experiences due to the digitalization of the insurance lifecycle, this guide is for you. The proliferation of Insurtech solutions in this category makes it challenging to discover the solutions that truly impact business. When it comes to separating value from hype—we’ve done the legwork. Today’s insurance buyers value online, self service features and the ability to track the status of interactions in real time instead of inquiring by phone, email, or contacting their brokers.
Make Payments, Billing,
and Collections Convenient
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ACI Universal Payments
ACI Speedpay powers outbound payment processing for ClaimCenter. Offer faster payment and disbursement options to your policyholders in their preferred channel while reducing their expenses with optimized digital disbursement methods.
The Hearsay Billing Outreach app is a fully integrated solution designed to boost your retention rates while scaling efforts to remediate delinquent bills by using compliant digital channels such as texting, voice, or email.
Prelude’s app helps rapidly deploy Prelude Software’s PayPilot disbursement hub solution to improve the processing efficiencies of outbound payments and related, ancillary payment-processing capabilities.
InsurPay offers a comprehensive platform for processing premiums and claims payments. InsurPay lets your customers pay and receive when they want, how they want, and where they want.
Make Contracting Convenient and Frictionless for Agents and Policyholders
Facilitating electronic exchanges of contracts and signed documents increases the ease with which policyholders sign up for new policies, maintain accounts, and file claims. Claim documents are available for signature anytime, anywhere, and on any device.
The OneSpan Sign app for ClaimCenter enables claims agents, appraisers, and other parties to obtain secure and legally enforceable e-signatures for any document originating from their system.
Make Claims Inspections Convenient for Customers When They Need You Most
The Livegenic visual claims collaboration platform provides a suite of mobile and browser-based solutions that help insurance organizations virtually inspect, document, and review claims.
The MirrorMe app for visual claim reporting enables insurance professionals to visually inspect damage claims remotely using the Web Vision photo and video capture solution.
Transform the insurance claims process by enabling digital desk adjustment of interior property claims, including fully realized 2D and 3D models from digital photos, for significantly better customer experiences, shorter cycle times, and lower costs.
Mitchell provides an out-of-the-box Consumer Self-Service accelerator that enables insurers to integrate Guidewire Digital applications with select Mitchell solutions to meet increasing consumer needs for mobile transactions—with little to no additional integration work.
Truepic Vision is an end-to-end virtual inspection solution that provides a streamlined inspection process for your customers. Truepic Vision inspection can be ordered instantly through ClaimCenter and enables trusted, verified, in-person inspection.
Integrating with the WeGoLook add-on enables insurers to engage WeGoLook’s distributed workforce of over 45,000 Lookers to capture data and perform custom tasks directly from ClaimCenter.
Artificial Intelligence: Leverage AI to Speed STP (straight through processing)
FRISS has a 100% focus on automated fraud and risk detection for P&C insurance companies worldwide. The AI-powered detection solutions for underwriting, claims, and SIU have helped more than 150 insurers grow their businesses.
Shift Technology delivers AI-native fraud detection and claims automation solutions built specifically for the global insurance industry.
Its SaaS solutions identify both individual and network fraud. They also provide contextual guidance to help insurers achieve faster, more accurate claim resolutions.
Make it Easy for Your Agents to do Business with You
IVANS, a division of Applied Systems, is the insurance industry’s exchange that connects insurers, MGAs, agencies, and policyholders. IVANS makes insurance business easier with secure information exchange, data translation, and managed connectivity solutions that automate the distribution and servicing of insurance products.
Vertafore creates accelerators that ease insurers’ implementation through TransactNOW. This powerful solution connects agencies with insurance companies’ databases to create more efficient communications, faster access to personal and commercial lines information, shorter transaction-processing times, and more responsive customer service.
Personalize Your Interactions with Customers and Agents
The Enterprise Rental Management app enables insurers to initiate and manage car rental authorizations with Enterprise Rent-A-Car directly from ClaimCenter.
With the OnBase Integration for ClaimCenter, adjusters have instant access to the information they need to accurately investigate and settle a claim—increasing efficiency and reducing the risk of costly claims leakage.
Quadient is the driving force behind one of the world’s most meaningful customer experiences. By focusing on four key solution areas—customer experience management, business process automation, mail-related solutions, and parcel locker solutions—Quadient helps simplify the connection between people and what matters.
LexisNexis Risk Solutions provides access to industry-leading data and solutions such as C.L.U.E. Auto, C.L.U.E. Property, C.L.U.E. Commercial, VIN Services, Motor Vehicle Records, Claims Datafill, Claims Compass Platform, Auto Data Prefill, National Credit File and Police Records. These solutions give insurers the comprehensive view and actionable insights they need to assess risk, process claims, and offer superior customer service.
An integrated customer communications management system (CCM) enables the automation, creation, and delivery of relevant claims documents (such as policies and letters).
The Smart Communications app integrates ClaimCenter with Smart Communications ONE for interactive claims correspondence to increase the speed, agility, and efficiency of document production.
Zipwhip texting reduces the time of first contact and claim processing, and it improves communication efficiency between adjusters and their customers. Seamless integration between Zipwhip and ClaimCenter enables adjusters
to manage and auto-sync contacts and archive text conversations to ensure that a claim
number is associated with each conversation.
The solutions in this guide are available as pre-built integrations for Guidewire applications. This means you can trust that these partner apps have been validated by Guidewire for quality, security, and compatibility. To learn more or browse the full catalog of integrated solutions from our partners, visit the Guidewire Marketplace.
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