Marissa is a Customer Service Representative at a Fortune 500 company. A true people person, she has gravitated towards roles in customer support. Now, she’s ready to take the next step in her career. How might Marissa’s employer help her successfully transition from a Customer Service Representative to a Cybersecurity Support Specialist?
Coaching Support: Marissa's coach helps her figure out which program is right for her.
Her coach checks in to see how Marissa is balancing her studies and career goals.
Her coach helps her explore programs in cybersecurity.
Marissa learns about her company's education program, and decides she wants to pursue a technology certificate.
Through her chosen program, Marissa acquires skills in IT infrastructure and networking.
There are several short-form certificates and programs available to Marissa, such as IT Support Professional Certificate or IT Support Specialist Career Diploma.
To finish her degree program, Marissa completes a virtual lab to demonstrate her ability to analyze cybersecurity threats.
Marissa shadows the IT customer support team part time for two weeks.
Over time, she gains unique insight into how different systems interact across the business. She decides to build her career further.
With her new education and experience, Marissa is promoted to a gateway role with IT Help Desk where her customer support skills make her an asset to her new team.
Marissa needs to acquire
more skills, specifically in network/cloud security, information assurance, risk management, and systems architecture.
She can gain these additional skills through long-form degrees such as a BAS in Cyber Operations or a BS in Cybersecurity.
Marissa is promoted to a Cybersecurity Support Specialist position, becoming a key tech player at her company.
Click to see Marissa's first step in her journey!
Click on each step to follow her journey and see how she unlocks opportunities with education benefits.