GWS Local Overview
An internal overview of GWS Local Americas
2023
Contents
Who we partner with
04.
Regional coverage
12.
Demonstrated success
05.
Differentiators
06.
Integrated management
07.
The local business model
08.
Service delivery
09.
Category savings
10.
What this means for you
11.
GWS overview
01.
The journey so far
02.
Our presence and offering
03.
Global Workplace Solutions (GWS) divisions
GWS | Enterprise
Serving our larger, regional and global single-service or multi-service accounts Cover more than one region e.g. EMEA & APAC and typically cover multiple Countries within a region
GWS | Local
Serving our many single-asset and localized portfolio Where the intention is to contract business on a local or geographic basis.
Project Management
GWS | Enterprise - Traditional GWS client accounts. Service delivery model requires global consistency in scope, governance, and reporting requirements under an MSA. GWS | Local - Smaller in scale than enterprise. This business is typically locally procured and delivered, primarily consists of infrastructure and minor works projects that are generally delivered as Principal.
- Occupier Focus - Facilities Management - Project Management - Management Consulting
The journey so far...
2022
2021
2020
2019
2013
2026
$126M
$167.2M
$332.5M
$455M
$555M
$1B
CBRE acquired UK-based Norland Management Services Ltd., the leading provider of building and technical engineering services in the UK & Ireland
The US GWS | Local business is formed
July 1, 2019
Revenue
Projected Revenue
25 existing Enterprise accounts transferred to Local
$23M of property management transferred to GWS | Local
Split into East and West Divisions
Core Local Delivery
Tailored solutions at a local level with access to the global GWS & CBRE platform Self-delivery of technical services Management of soft services through strategic partners Agile delivery model with structure, governance and accountability through employee empowerment
Additional Services Include
Integrated Lab Services Energy & Sustainability Project Management Security Consulting Workplace Experience
We pride ourselves our ability to become trusted advisors to our customers while developing long term strategic relationships
states
37
employees
1,400+
managed sites
1,200+
We partner with clients in every sector
Energy and Infrastructure, Oil and Gas
Education
Data Centers
Aviation, Aerospace and Defense
Automotive
Government/ Public Sector
Manufacturing, Logistics and Distribution
Managing Agent and Property Management
Life Science and Pharmaceutical
Legal
Public and Private Healthcare
Museums, Galleries, Heritage and Venues
Technology, Communications, Media, Research and Innovation
Stadia and Arenas
Retail
Professional, Financial Services and Insurance
New Builds
Towers and High Rises
Who is adopting the model and why?
Typical Portfolio/Asset
200K – 5M SQF (Single site or portfolio) Corporate HQ, Campus Style environments, Life Science & Pharma, Cultural & Heritage, Stadiums, Higher Education, Financial Services, Technology, Healthcare, and Manufacturing
Why do clients select CBRE?
Robust technical engineering focus Operational consistency Cost reduction/efficiencies Supply Chain Advantage Focus on HSE Outcome based KPIs
Who best emulates success?
Learn about a few of our successful accounts
600,000 SF – MO & IL Client since 2022 Overview: CBRE provides FM services across Midland States Bank’s corporate office and bank branches portfolio. CBE has also been engaged to provide real estate broker services. Achievements: CBRE successfully transitioned a number of MSB in-house staff into our solution with a 100% retention rate. Client has already asked to learn about more CBRE services including Data Center Services.
220,000 SF + 175,000 (expansion) – San Diego, CA, Bristol, PA, Sanford, NC Client since 2021 Overview: CBRE provides Integrated FM, A&T, Metrology, PjM, Energy & Sustainability Achievements: In the year of partnership, CBRE has successfully increased operational efficiency for Abzena, reduced the downtime of their operations and is on target to provide $1,000,000 savings in third party spend. Abzena’s continued satisfaction with CBRE’s services has secured the relationship for the Commercial Real Estate Portfolio and provided additional opportunities for sustainability initiatives and innovations that further support the efficiencies of the facilities.
What are the GWS | Local differentiators?
Business Unit Structure
Technical Self Performance
Projects & Consulting
Targeted
Optimal Users & Retailers
Rapid / Accurate
Decision-making
Focused / Effective
Marketing Efforts
Economic Opportunities
Fixed Price
Enhanced local customer responsiveness Empowered and accountable onsite teams Immediate response to challenges
Hard Services Expertise Engineering Excellence 2x industry standard on technical training
Experts in lifecycle and asset replacement Energy & Sustainability Build long term maintenance plans owned at site level
Total cost ownership Outcome led scope Principal Third Party
Traditional FM Delivery
GWS Local
~5 Departments ~100 Direct Employees ~100 Vendor Contracts ~12,000 Invoices
Variable services subcontracted with multiple management layers
1 CBRE Contract 1 managed service provider network 1 strategic goal – superior client outcomes
Bundled services under single management
Local business units
Service delivery expertise
We don’t rely on our vendor partners to govern themselves; we take full, complete ownership in managing their performance. CBRE leverages expert knowledge and strategic partners in each service category to deliver thought-leadership, unique strategies, and best practices. We partner with the best suppliers to accelerate innovation, deliver lower costs, improve quality, reduce risk, and enhance the client experience.
Average operational savings by category
What does this mean for you?
When to engage GWS Local:
Early in the process When expense reduction goals are presented Material changes with client's portfolio or FM Personnel
Differentiated value proposition for brokerage clients against brokerage only competitors
FM Contracts are long term – creating a stale base to grow transactions from
Our FM teams usually sit next to your clients on site every day – providing you with inside information
Value add to clients through access to entire CBRE FM platform and SMEs such as ESG, Projects, HSE
We can build a ‘CBRE Moat’ around clients and win new business through integrated pursuits
More transparency, reduced friction and no conflicting priorities when we all work together
Business Units
4
Business Development Professionals
9
20
Northwest
Lesly Cortez Lesly.Cortez@cbre.com (206) 513 9277
Bay Area North
Bryan Flores Bryan.Flores3@cbre.com (650) 501 9823
Southwest
Wade Galligan Wade.Galligan@cbre.com (858) 295 9555
Los Angeles
Peter Amos Peter.Amos@cbre.com (310) 991 0002
Dave McMillan Dave.McMillan@cbre.com (323) 847 6789
Texas
Justin Hitt Justin.Hitt@cbre.com (913) 620 8951
Nate Butler Nate.Butler@cbre.com (469) 849 4616
Southeast
Justin Reynolds Justin.Reynolds@cbre.com (786) 682 9357
Kyle Fisher Kyle.Fisher1@cbre.com (704) 903 3766
Bay Area South
Renee Pistrin Renee.Pistrin@cbre.com (959) 212 9507
Midwest South
Danielle Tonks Danielle.Tonks@cbre.com +44 (778) 822 6609
Julia Acciaioli Julia.Acciaioli@cbre.com (312) 257 4070
Midwest North
Tom Keating Tom.Keating@cbre.com (847) 706 4940
Midwest East
Frank Graves Franklin.Graves@cbre.com (614).674.0229
Northeast
Chris Pestana Chris.Pestana@cbre.com (603) 321 7018
Meredith Maher Meredith.Maher@cbre.com (212) 895 0957
Matthew Hoffman Matthew.Hoffman@cbre.com (203) 536 7765
Mid-Atlantic
Kevin Cote Kevin.Cote@cbre.com (267) 443 3803
Dustin Matthews Dustin.Matthews@cbre.com (202) 629 7585
Find your regional contact
Riyen Blount Riyen.Blount@cbre.com (310) 904 5705
Thank you
GWS Local Americas Facilities Management
