Haworth is excited to explore the limitless potential of your space. We are confident that the solutions we offer will help create an environment that is both functional and inspiring – one that will get your clients’ journeys started from the moment they step through the door.
Envision your space with Haworth
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Global for 35+ years
100+ global design & research partners
Zero waste to landfill since 2012 (CI)
Operating in 150+ countries
8,000+ members worldwide
450 dealers worldwide
Our values define our behavior and inform our decisions, guiding today’s activities and tomorrow’s growth—in the global markets we serve and the communities where we live. First drafted in 1975 by Chairman Emeritus Dick Haworth, our values have been modified several times to suit change happening in the world and our evolving business.
Values-Driven Organization
700+ patents
Global Expertise
Our global teams service stakeholders in all regions: The Americas, EMEA (Europe, Middle East, and Africa), and Asia-Pacific.
Legend:
Dealer Locations
Showroom / Sales Offices
Research Centers
Partner Locations
Manufacturing
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We are a family-owned company. Over three generations, we have been focused on the long-term horizon. Our entrepreneurial spirit, passion for innovation, and accountability drive us to make investments for the future to benefit our clients, members, and communities.
A Multi-Generational Family Business
About Haworth
OUR VALUES We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
Our confidence, stability, and agility come from three generations of the Haworth family, along with professional leadership like President and CEO Franco Bianchi.
Haworth Group consists of three segments: Commercial Interiors (CI), Lifestyle Design (LD), and Performance Technology (PT); their stories and data are conveyed in this report.
At-a-Glance
$2.5 billion in global sales
Contact
Objectives
5 Musts
Sustainability
Why RCF
Why Haworth
RCF Group was founded in 2003 when Scott Robertson of Globe Business Interiors (GBI) and Carl Satterwhite of Infinity Services joined forces to better accommodate their client bases. Since then, our goal has been to deliver a human experience that is second to none. And to be a driver of culture, and leader of experiences, that fuel conversations about the evolution of spaces, and the impact on people. Although we began in the contract furniture business, RCF Group’s products and services have evolved in response to our client’s needs to include facility services in 2004, landscape management in 2006, and architectural interiors in 2012. RCF Group acquired Cuyahoga Companies and S. Rose Inc. in 2014 and merged the two into our now Cleveland office. In 2019, RCF Group acquired Office Environment Company to establish our Louisville office.
About RCF Group
History, Ownership, Services
MBE Tier 1 or Tier 2 Supplier
RCF Group, the authorized Haworth distributer, is a nationally certified MBE through the NMSDC. All spend through RCF Group qualifies as Tier 1 MBE spend. Furthermore, RCF Group strives to provide a Tier 2 spend by utilizing minority owned furniture manufacturers for necessary applications.
Leadership/Organization Structure
RCF Group has 90+ total employees and our leadership consists of Carl Satterwhite, Owner + President; Scott Robertson, Co-Owner; Bryan Lindholz, Vice President + COO; Damian Thomas, Cleveland Market Leader; and Brandon Lucas, Louisville General Manager.
Value-Added Services
RCF Group offers a holistic approach to services provided, stemming from a client's need. Through our three divisions (Furniture and Furnishings, Architectural Interiors and Facility Services), we provide best in class service beyond furniture procurement. Our design integration, asset/move/decommission management bring a full service offering with a single point of contact. Furthermore, through our integrated process, we identify the goals of the project and work a plan to ensure a complete success. This includes budget, schedule, value engineering, etc. Regardless of the need, RCF Group is committed to a long-term partnership.
Vendor Managed Inventory Programs
RCF Group offers a stocking program for items which clients use on a daily basis. This includes the procurement and storage of new, high need items, as well as asset management of existing items needing stored for redeployment. A sampling of clients currently utilizing our asset management program includes Proctor and Gamble, Cincinnati Children's Hospital Medical Center, Total Quality Logistics (TQL), Duke Energy, and UC Health. Our asset management program is scalable and can be as simple as a shared document, offsite storage, or as robust as SnapTracker, our online and shared asset management system. This allows full transparency and online reservations for items needing redeployed. Regardless of the need, RCF Group has experience on a scaled approach to deliver asset management at the required level.
Consignment Programs
RCF Group is willing to hold an attic stock of identified products for quick turnaround needs. From ancillary products to full workstation and office setups, RCF Group has the capacity and warehousing available to accommodate any need.
Communicates and Deploys Best Practices
RCF Group and Haworth have a dedicated team for each client to ensure all levels of the process are flawless. We provide a schedule of key deliverables and decisions based on the client's needs, communicate through the process, track all updates in a shared database (key decisions, deliverables, ship dates, installation dates, etc.), manage the plan/installation, and provide post-occupancy support and tracking. Additionally, RCF Group reports savings of spend through all negotiated contracts to show the monetary value we provide as we advocate on behalf of our client.
Monitor Customer Satisfaction
Through online client surveys and post-occupancy surveys, RCF Group tracks and reports all findings through each phase of the project including Schematic Design, Design Development, Installation, and Post-occupancy. Furthermore, we actively engage with all vendors to ensure product ships as it is acknowledged.
Survey or Questionnaires to End-users
We deploy online surveys for user satisfaction, onsite surveys for product receipt and installation, and post occupancy follow ups for product performance, along with monitoring design intent performance to ensure the space and product is being used as originally intended. These results are reported back to each client for complete transparency in the form of data reports along with photos (where applicable).
Consolidation of SKUs
RCF Group engages to understand the workspace objectives and will create a "kit of parts" for standard items. This helps to identify frequently deployed products for a quick selection and specification process.
People
Circular Economy
Operational Performance
Economic systems aimed at eliminating waste and the continual use of resources
Circular Services Program
Design that considers environmental, social, and economic factors in support of a circular economy
Design for Sustainability
Investing in member well-being, growth, and success
Members
Focus on building strongrelationships with and support for internal and external stakeholders
In our ambitious goals to become a sustainable corporation, our three business segments work together, using our values as our guide to achieve aggressive targets that drive our mission forward.
Our 2025 Commitment
Corporate Social Responsibility
Haworth values define our business behavior and inform our decisions. They form the foundation for today’s activities and tomorrow’s growth—in the global markets we serve and the communities where we live. Working to make the world better is one of our core values that drives us to create sustainable solutions. Read our Corporate Social Responsibility Report to learn about our 2025 Commitments and progress in 2021. We are on a mission to help protect and restore the environment, support and strengthen global communities, and foster well-being.
Download the full report
Our Social Responsibility
Sustainability by the Numbers
Our Approach
View Report
We Work to Make the World Better.
By continuing to embrace and deepen our values, we can contribute to building more inclusive and equitable communities to fulfill our goal of becoming a sustainable corporation. Our values bring balance in all that we do as our organization evolves. Learn more about our journey in our 2022 Corporate Social Responsibility Report.
Corporate Sustainability
Fern is manufactured in a zero-landfill, 9001 and 14001 certified facility in Bruce, MS. It is 95 percent recyclable and contains both pre-consumer and post-consumer recycled content. Fern contains no PVC, heavy metals, and is designed for easy disassembly at the end of its useful life — making recycling hassle free. Fern is also certified BIFMA Level 3 and Greenguard Gold.
Circular Design.
Design for the Environment
Material Sourcing
Zero Waste to Landfill for manufacturing sites and world headquarters
100% suppliers screened according to responsible sourcing criteria and sign Haworth Code of Conduct
100% renewable, reusable, recyclable, or compostable packaging
Optimize resource utilization and closed loop material flows
Optimize direct and indirect use of non-renewable energyand source renewable energy
Energy Usage
Optimize resource use and minimize impact of buildings, packaging, manufacturing, and transportation
Procurement, Manufacturing, and Logistics
Focus on improving our footprint
Engage and connect with all partner stakeholders (suppliers, designers, customers, dealers)
Marketplace
Provide community engagement through education opportunities and volunteerism in communities where we operate
Community
Designing for Sustainability
Our design teams consider the environmental, social, and economic impact through sustainable material choices, waste-reducing engineering processes, avoidance of Haworth banned chemicals and chemical compounds of concern, and alignment with leading certifications. Considerations for the use of safer materials continue to drive us to evaluate more sustainable solutions as alternatives become commercially available. We continue to offer products free of problematic chemicals such as non-stick additives derived from per- and poly-fluorinated compounds, antimicrobials, PVC, and associated phthalates, flame retardants, and heavy metals. The drive toward sustainable, healthier solutions also support our clients in achieving their sustainable goals.
Through our design-led approach, we’recommitted to addressing the environmental impacts of our business.
Mex-Hi – Cassina LAB Innovation The sofa is made with a 100% recycled fiber, deriving from PET mainly recovered from the sea, introduced into the cushion padding. The frame is in tubular steel with elastic belts; the upholstery is removable. A freestanding side table and a pouf/table complete the collection.
Finding new ways to support a more circular business model is an essential part of our strategy and commitment.
Circular Services
We aim to make it easier for customers to utilize alternatives to the landfill when disposing of workplace products no longer needed. We continue to explore environmentally preferred solutions that drive environmental stewardship, economic growth, and community prosperity.
Work Fluidly
Office
Home
Third Place
Click on each to learn more
Third places provide opportunities to get away from the distractions of home and office. These dynamic environments also help to fuel the creative process. Third places offer a more casual space to meeting with others as well as a spot to stop, work, and interact while traveling or on the go. They are alternative spaces when office occupancy is at capacity and home is not the best option for the work required. Third places provide access to others, in a different atmosphere that sparks creativity, enhances connection, and fosters a sense of belonging.
Fuel Your Creativity
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Home can be a supportive environment for focus work, reading, scheduled phone calls, and virtual meetings. When planning a home office, consider what the space has to offer: How much area is allotted, and how much time will be spent there? Then decide what elements are needed to support the primary activities performed at home.
Focus at Home
Work from Anywhere is the ecosystem that gives organizations and employees choice in where and when work occurs. We start by looking at the entire ecosystem: office, home, and third places. Then, with an emphasis on the office as a hub, we optimize the space for activities that foster interaction, collaboration, and creativity to drive innovation. The office floorplate needs to respond with flexible environments that allow people to work fluidly. Discover ways to design spaces that support four culture types based on the Competing Values Framework™: Collaborate, Create, Compete, and Control to support human performance and nurture well-being.
The Office Is the Hub
OFFICE
Customer Satisfaction
Global Leadership
Value
Engaged and Empowered
Agile
Commercial Interiors
Lifestyle Design
Performance Technology
Our Ultimate Goal: Be the Best
Commerical Interiors
Organic Workspaces that align people and space for optimal performance.
Lifestyle Design*
*Headquartered in Milan, Italy
Premium brands with unique capabilities and know-how to inspire the variety of our customers’ interior needs.
Partners
Our global brand partners work together to create intelligent and inspirational environments that align people and space for optimal performance.
Digital and visual container enabling workstream collaboration.
Haworth designs and manufactures a mix of products that offer endless options for transforming space as organizational needs evolve. Through our brands and brand partners, our portfolio fills an entire floorplate—from the core elements in office environments to social spaces, hospitality, higher education, and healthcare. We collaborate to create effective and inspirational environments that reflect our commitment to innovation, heritage, and our customers. This vision is shared across three distinct business segments with an overlapping client base across multiple channels.
Right Product
• CAPABLE PROCESSES: the team of quality professionals work to apply world-class processes throughout every aspect of product lifecycle, from manufacturing to the installation processes. This includes design, engineering, testing, manufacturing, shipping, and installation.
The Haworth Corporate Quality Team has four ongoing strategic initiatives:
Right Place
Right Quality
Haworth's Quality Assurance program has been in place for more than 25 years and is constantly evaluated and updated as our organization evolves. Our quality team benchmarks and partners with third-party organizations to ensure our efforts surpass world-class quality objectives. We are the only manufacturer in our industry who operates wholly-owned global manufacturing facilities in North America, Asia, and Europe, maximizing our control over quality. Products are tested to meet or exceed all relevant industry quality standards, and are covered by industry-leading warranties. Our Quality team will continue to benchmark and partner with third-party organizations to ensure our efforts continue to surpass world-class quality objectives.
• ZERO DEFECT COMMITMENT: to achieve a zero-defect measure, Haworth applies HMS (Haworth Management System) principles to every department at Haworth. HMS is based on a Lean approach of continuous improvement and is customized to align more closely with our industry.
• DELIGHT EVERY CUSTOMER: Haworth sends approximately 100 surveys every month to our end-user customers and closely tracks customer satisfaction as well as customer loyalty for the Haworth/dealer Team.
• GLOBAL ALIGNMENT: Haworth has over 450 suppliers. Our quality team has incorporated a system to manage and measure the continuous improvement of both our internal efforts and those of our supply base.
We are committed to productivity improvements and innovation in our operations at both the plant and team level. We focus on continuous improvement through the Haworth Management System (HMS), an innovative approach that provides a strategic framework for operational excellence. HMS is built on Lean manufacturing principles and tools for continuous improvement techniques that we customize and align with our organizational processes and customer needs.
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Haworth understands and acknowledge these
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Right Quantity
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Right Cost
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1. VOLUME DISCOUNTS: When you consolidate your solutions with Haworth, you can leverage bulk purchasing power and access significant volume discounts on a wide range of products.
Partnering with Haworth as your single-source provider for furniture offers numerous pricing benefits due to our comprehensive and integrated approach to workplace solutions. Haworth’s approach streamlines the procurement process, reduces complexity, and maximizes cost efficiency. Here's how:
2. STANDARDIZATION OF COMPONENTS: Haworth's comprehensive product catalog enables you to standardize furniture components across various areas, simplifying maintenance and replacement processes.
3. CUSTOMIZATION: Haworth offers a wide range of custom solutions. Our tailored solutions program reduces the need to engage multiple vendors for unique requirements, minimizing extra costs.
4. CONSISTENT PRICING FRAMEWORK: Working with Haworth as your sole provider ensures consistent and transparent pricing, simplified budgeting, and streamlined financial planning.
5. LONG-TERM COST SAVINGS: Haworth's emphasis on quality and durability means furniture built to last. Our high standards reduce the need for frequent replacements and result in long-term cost savings.
6. WARRANTY AND SUPPORT: Haworth's unified warranty and support system simplifies addressing any issues or defects and minimizes the potential financial impact of such occurrences.
7. LIFECYCLE COST ANALYSIS: Haworth's expertise includes evaluating the lifecycle costs of furniture solutions. Our evaluations enable you to make informed decisions considering upfront costs and long-term expenses.
8. HAWORTH’S DEALER NETWORK: Our dealers’ services include planning, design, project management, order entry, installation, inventory, maintenance, ergonomic evaluation, furniture servicing, change management, warehousing, Day Two Services, and more.
9. SCALABILITY: As your furniture needs evolve, Haworth can provide scalable solutions that align with your growth plans and optimize your investment.
10. SUSTAINABLE SOLUTIONS: Haworth's commitment to sustainability can contribute to cost savings through energy-efficient designs, responsible materials sourcing, and potential tax incentives for environmentally-friendly choices.
Listen
INTERPRET
VISUALIZE & SOLVE
Organic Workspace
outcomes
ALL
Performance
Perspective
Process
Organic Workspace is our perspective of space design built on our global knowledge and design point of view. It’s also our process for creating space with you.
How your people perform, how your organization performs in meeting its goals, and how your built environment performs are at the center of everything we do.
Our perspective informs how we work with you. It’s shaped from our design point of view and our global knowledge. It drives our product and space solutions.
A series of straightforward steps leads to meeting your goals. We can begin the process at any point, depending on your needs.
Haworth products and solutions provide variety and choice. We’re living in a hybrid world of traditional workspaces, private offices, open plans, and social spaces. We have intentionally designed products in two categories: products that define the space, serving as infrastructure and creating visual order and products that add dimension, variety, color, and texture—the products that move. It’s the intellect of the design process with the freedom to put our parts and pieces together in meaningful ways to solve a real issue. Every product is rooted in desire and performance. Watch to learn more.
Product & Space Solutions
Our in-house lab and knowledge teams, along with our global partners, collaborate and contribute to original thinking and evidence-based insights. Research, science, ideation, architecture, and design all converge to influence space solutions and workplace strategy. Watch to learn more.
Global Knowledge
Haworth balances performance and desire in everything we do for you. Our approach to design thinking for products and spaces is open and informed by the understanding of others and the connections between art, science, technology, and culture. It also considers the physical, intellectual, and emotional experiences of the individual as well as the application of the total environment. Haworth has design centers in Italy, Germany, China, and the US. We scout internationally for talent and partner with today’s leading architects and designers to bring you fresh ideas and the best possible products and solutions. Watch to learn more.
Open: We don’t believe we have all the answers. Our experience, combined with the understanding of others, offers the greatest potential. Informed: Our design approach is strengthened within an ever-changing world, informed by connections between art, science, technology, and culture. Experiential: We look at the physical, intellectual, and emotional experience of the individual. Applied: We approach the solution from a total environment.
Design Point of View
How do you optimize your real estate strategy and facility investment? There are many considerations, such as space utilization. Do you have the right footprint? Do you have the right space for the right types of activities and people? Are your people using your space the way it was intended? We can help you discern how your organization is working and then how to best activate your spaces. Watch to learn more.
Facility
The workplace has a direct impact on the ability of an individual or team to do their work, which can have a positive effect on your business goals. Organizational performance is tied to culture. We use a framework to identify culture type and then help you tune your spaces to that culture, increasing the likelihood of getting the right behaviors and best performance. Watch to learn more.
Organizational
Everything we do is about supporting your people in doing great work. Well-being, engagement, and focus all impact performance. Basics need to be met like having the right space, time, tools, and resources. It starts with designing better work environments for people. Watch to learn more.
Human
Your people, organization, and facility are at the center of everything we do.
Outcomes
In this step, we can help assess your performance goals by gathering user and leadership feedback and by connecting to post-occupancy surveys and other Haworth analytics.
Assess
In this step, we strive to meet your project delivery and budget goals. Project management and installation resources are available from Haworth dealers for everything from tracking, delivery, and installation to punch list.
Deliver
In this step, we can create layouts for you, specify products, confirm accuracy, and enter your order. Tools, such as the Social Spaces Design Your Own, are available to simplify the process. Watch to learn more about Social Spaces Design Your Own.
Solve
In this step, based on your relevant business drivers, we begin to conceptualize solutions with you. We use tools such as floorplates, idea starters, renderings, and showroom visits. Watch to learn more about our available idea starters.
Visualize
In this step, we can help get clarity and a deeper understanding of your identified business drivers. We use tools such as white papers, the Competing Values Framework, and Affordances. Watch to learn more about Collaborative Modes and Affordances.
Interpret
What are your business drivers, issues, desires, and goals? In this step of the process, Haworth has tools to engage with you and help identify and prioritize your important business drivers. Watch to learn more about our proprietary tool, the Business Fingerprint.
Haworth’s Organic Workspace helps align your people and space for optimal performance. Using our unique perspective and process, we assist you with knowledge-based solutions. We’ll explore with you the right balance for your ecosystem to accommodate a continuous flow of work in multiple environments. Our goal is to help your people be effective and make the most out of your real estate investment.
Kit of Parts
Haworth’s product design strategy, The Integrated Palette, allows design freedom and helps future proof solutions by providing for the one constant – change. By designing our products to accommodate cross-platform logics, we can develop a kit of parts across multiple product lines. We can mitigate organizational, cultural, and departmental shifts and solve global workplace standards. By understanding and developing solutions at both ends of the clients’ need spectrum and multiple points outside the specification, we can help minimize parts, maximize flexibility and predict future needs with minimal products – a truly integrated kit of parts that can span departments, locations, culture.
Integrated Palette
Haworth is the only manufacturer in our industry that delivers a fully integrated kit of parts. Many of our product lines - including systems, storage, tables, desking, and walls - are designed to integrate on a number of levels beyond finishes (including interconnectivity and scale), so that no matter how many times a product is reconfigured or reused, it will maintain a clean and cohesive appearance. Pieces can be moved, swapped, and rearranged, allowing you to focus on a design that works for today with the assurance that changes for evolving workstyles can be made with minimal effort. Products that are easily reused, rewired, and repurposed not only ease space reconfigurations but also retain their value.
We are committed to designing products for multiple use phases, maximizing product and resource value, minimizing waste. Every product should be designed for long life, optimal (re)use, renewability, refurbishment, remanufacturing, and recycling.
High Recycled Content – Including Ocean Plastic Targeted avoidance of permanent bonds No Cut | No Sew | No Scrap Digital Knits Compostable Worksurfaces Clean Chemistry Sustainably Sourced Wood
Circular Design
Promoting a Circular Economy through Design
Great Alone - Better Together
Design Freedom
Using various components from different product lines that integrate gives designers endless possibilities and true design freedom to create unique combinations and distinctive layouts. To carry out our Promise of Integration, Haworth carefully considered the future of building construction, design principles, work styles, and organizational cultures when designing this holistic kit of parts. Each component is designed to share common elements that have a profoundly positive effect on flexibility, adaptability and overall performance.
Great experiences are formed by great partnerships. Our objective is not just to win your business today, but to support you as your business thrives for years to come.
Thank you!
Thank you for the opportunity to provide product solutions for your space. Your Haworth and PMC teams are committed to supporting Volvo Trucks with an office environment that supports work and the power to do more. Our goal is to exceed your expectations with quality products and exceptional service. You are making a long-term investment and our team of dedicated resources is ready to support you on that journey.
Alison DeKok
Global Accounts Executive M 616 813 5810 | alison.dekok@haworth.com
© Copyright Haworth Inc. All rights reserved.
Damian Thomas, RA, AIA
Market President M 216 246 7020 | damian.thomas@thercfgroup.com
