Lozier has set the manufacturing standard in shelving and displays for nearly 70 years. Five domestic manufacturing facilities paired with the Lozier Certified Provider network support customers across the country, as well as Latin America, Canada and beyond—that’s the strength of one team, One Lozier. That spirit of teamwork and innovation is leading the company to reflect on its history while building the industry for years to come. The future of manufacturing lies with innovators like Lozier.
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Lozier’s Legacy of Innovation Grows For Nearly 70 Years
By StoryStudio on october 1, 2024
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“We strive for perfection in a war of details.” So said the late Allan Lozier, the company’s founder. It’s a motto that continues to serve Lozier today. Founded in Omaha, Nebraska, and still headquartered there, Lozier remains the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail's present and future. Historically, the American company’s core attributes have set Lozier apart from other manufacturers: quality, integrity, and a commitment to service.
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“We continue to make significant reinvestments into our company,” Farber explains. “Predictive maintenance allows us to be more agile, efficient and reliable while confidently taking on more customer demand. Also, focusing on an increase in manufacturing redundancies between our plants safeguards our retailers’ programs from natural disasters, labor shortages and other unforeseen disruptions that could affect one of our facilities. It’s a thoughtful and sustainable model, and one that poises Lozier to continually grow with our customers’ needs.”
Bolte agrees. “Collectively, Lozier’s commitment to continual investments will result in superior product, quality and service to its customers, meaningful employment with career growth and development opportunities for our employees, and positive community impact where we operate.”
For generations, Lozier has been synonymous with quality, integrity, and innovation. The company’s late founder Allan Lozier once said, “We owe to the employees and the community what they owe to the customers and to the organization.”
With more locations, employees and products under the One Lozier brand, it’s a promise the company still follows today. As Lozier continues to invest in the future, their customers and their employees, it’s no surprise the company remains the leader in their industry. Visit www.lozier.com to learn more about Lozier’s efforts to create the future of manufacturing.
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The retail landscape changes quickly. Every slight edge counts. To keep pace, retailers rely on a manufacturing partner like Lozier. In turn, Lozier has committed to increase the company’s investment in the efficiency and excellence of manufacturing the product while always listening to its customers to learn where improvements in service can be made.
“Innovation doesn’t always come as a new product line,” says Ashley Browne, Vice President, Sales – Customer Experience. “Lozier is innovating every day in our manufacturing process and engineering capabilities, to make a better product for our customers.”
Lozier prides itself on on-time shipments and premier service to each customer. Based on recent customer satisfaction survey results, Lozier has seen a dramatic uptick in customer satisfaction. The most recent customer survey showed a 32% increase in service satisfaction in just the last year. This is good news for retailers looking to Lozier to retain an edge over the competition.
“The voice of our customers is absolutely crucial,” Browne says. “We strive to maintain high levels of customer satisfaction year over year in the areas of quality, on-time shipments, and customer experience.”
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Since its invention of gondola, the shelving used in countless stores around the world, Lozier has literally defined the market. Domestically made and infinitely customizable, the gondola is indicative of what’s made Lozier great for nearly seven decades: expert craftsmanship, forward-thinking design, and a passion to make lasting products that best serve customer needs.
“We really care about our customers,” says Jodi Farber, Lozier’s Vice President, Sales –Customer Relations. “Retail is a very fast paced world, so it is imperative that we understand each customer’s needs and act with urgency to any changes. No two customers are the same, so we develop programs and service teams that reflect their individual business needs.”
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Remaining strong in an ever-shifting environment requires significant vision and investment. Lozier continues to make significant investments in its business year over year by the way of technology, systems, infrastructure and process to gain efficiencies that will improve the customer experience.
“At Lozier, we pride ourselves on a commitment to continuous improvement, which allows us to evolve with retailers’ needs,” said Browne. “Our continued investments in the business allow us to better serve our customers and provide career growth and development opportunities for our employees internally.” Even as the retail landscape changes, so does manufacturing. Historically labor-intensive, the manufacturing industry is adapting to become more tech-forward, more career oriented, with better processes for increasing efficiency. The change is being driven by consumers, and retailers are looking to trusted voices in the industry, like Lozier, to have solutions.
“If the past few years have taught us anything,” says Hannah Bolte, Director of People, Communications, and Marketing emphasizes, “it’s that retail is very strong, and the behaviors of consumers change the needs of retail. We're here to adapt with that industry to best serve it.”
Among Lozier’s adaptations is an $8M investment in equipment reliability across all Lozier manufacturing facilities. By transitioning to data-driven solutions like predictive maintenance, and leaning into the standardization of processes, Lozier increases the reliability of both their products and their service.
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Recyling
Hazardous Materials
Bulky Items
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Manufacturing Innovation Since 1956
The Lozier Difference Is Service
Investing in the Future