Urgent Care That Feels Like Family?
No Problem at These San Antonio Medical Care Facilities
56%
of cannabis users (age 21 to 45) use cannabis to treat menstrual cramps
the average spending on cannabis per month is the same for both genders
84%
of respondents said they use cannabis specifically to help them sleep, relieve pain, or reduce anxiety and depression
Get in. Get out. Get back to life.™
of cannabis users (age 21 to 45) use cannabis to treat menstrual cramps
45%
84% of respondents said they use cannabis specifically to help them sleep, relieve pain, or reduce anxiety and depression
the average spending on cannabis per month is the same for both genders
Andrea is just one of many patients who receive compassionate emergency care every day from Complete Care’s seven San Antonio locations. For over a decade, Complete Care has been offering quality, top-of-the-line care that feels like the kind of personalized care you’d receive from your family doctor. They have challenged the status quo of traditional emergency care, which is often slow, sterile and impersonal. Complete Care built their company to be the best freestanding emergency centers from the ground up.
“It all starts with having the right people on the team,” says Complete Care CEO Rob Morris. “We try to create an environment where talent can thrive. When staff feel like there is purpose to their work, deliver care in a positive environment, and have the appropriate tools and training, they are more likely to deliver extraordinary patient care.”
Giving patients an exceptional experience is the top priority for Complete Care, as evident by their multiple winnings of Press Ganey’s Guardian of Excellence Award for outstanding patient satisfaction. Press Ganey is one of the most widely used companies in healthcare to measure patient satisfaction for medical providers. The Guardian of Excellence Award is based on results of comprehensive surveys sent to patients after they receive care. In order to qualify for this prestigious award, Complete Care performed in the top five percent of ERs for an entire year. Only 255 healthcare facilities nationwide earned the Guardian of Excellence award; eight of them are Complete Care locations.
For more information, visit www.visitcompletecare.com/er-locations/san-antonio-2/.
When Andrea’s body stopped responding to medication she was prescribed, she thought she was just having a hard time recovering from an illness. Andrea decided to check in with staff at Complete Care to see if there was a reason why she wasn’t getting better.
When she got to Complete Care’s Fossil Creek location, Andrea’s symptoms were worsening rapidly. Luckily, Complete Care doesn’t require patients seeking care to have an appointment. The registration staff got her back quickly to see Dr. Hilliard, the ER physician on duty. Andrea’s decision to go to Complete Care would turn out to be life-saving.
What Andrea thought was a minor setback—having to return to the ER for perhaps a new medication—was diagnosed by Dr. Hillard as something far more serious. Dr. Hillard recognized Andrea’s body was no longer responding appropriately to her medication. She needed emergency interventions to address the potentially deadly symptoms she was experiencing.
Andrea knows the quick thinking of Dr. Hillard was incredibly important. “If it weren’t for (Dr. Hillard), I would not be here today,” she recalls. “I would like to thank Dr. Hillard for making this decision because it saved my life.”
In addition to winning the Guardian of Excellence award, the company’s Alamo Heights location also received the Pinnacle of Excellence Award. The Emergency Clinic Alamo Heights won the award for achieving extraordinary levels of excellence over the past three years. Nationwide only four emergency
rooms were given this award.
To perform in the top five percent among a very competitive field is a feat unto itself. Mr. Morris credits Complete Care’s exemplary staff. “Our team takes pride in what they do and enjoy coming to work,” says Morris. “They understand the importance of not only delivering exemplary clinical care, but also doing simple things like keeping patients informed, minimizing delays, answering questions, and taking time to treat patients like family.”
The fact that Complete Care received the Press Ganey accolades is evidence that they are achieving their mission of providing rapid
-Sheery G.
I’m still shocked how patient everyone at this office was and how they went above and beyond to make me feel at ease and to make sure they covered everything they could.
access to safe, high value, and welcoming medical care. “Patients appreciate our approach,” says Morris. “Too many times in healthcare, particularly emergency care, patients are viewed as just another number.”
Patient testimonials reflect Complete Care’s award-winning philosophy. Sherry, who recently visited Complete Care Culebra Road location, says, “I was completely satisfied with the level of care I received and how thorough these doctors are. The nurses are incredibly knowledgeable. I’m still shocked how patient everyone at this office was and how they went above and beyond to make me feel at ease and to make sure they covered everything they could. I never once felt like the doctors tried to rush me out. It was also really refreshing to get a call back from the actual doctors asking how I was doing. My nurses Jerry and Lindsey were the best nurses I’ve ever had. They had answers to every question I had, provided water, blankets, and above all else, I could tell they genuinely cared. The docs and nurses even wrote me get-well wishes upon discharge to even include the receptionist at the front desk. I normally don’t make reviews but this place deserves it 100%.”
Another recent patient, Jose, agrees. “As always, Complete Care provided me with fast, efficient, compassionate care. They are a full service emergency room and they utilize all their available resources at hand. The physicians and services keep you up to date. I work for a major hospital system and I prefer to go here than to the hospital clinic. They already know me and my illness, so I am treated appropriately.”
Complete Care’s promise to their patients is simple, yet revolutionary for an ER: you’ll get in, get out and back to enjoying your life as quickly as possible. The next time you need emergency care, consider choosing one of Complete Care’s award winning San Antonio locations. In an emergency, you want the best.
Fever, Sore Throat, Itchy Eyes
Breaks, Fractures, Sprains
Chest and Abdominal Pain
Lacerations, Wounds, or Bleeding
Pediatrics
Stroke & Seizure
-Rob Morris, CEO
We try to create an environment where talent can thrive. When staff feel like there is purpose to their work, deliver care in a positive environment, and have the appropriate tools and training, they are more likely to deliver extraordinary patient care.