You’re proactive with
your patients’ care.
Get proactive with
their experiences.
Read More
Sponsored By
Patients rely on their healthcare professionals to foresee medical issues before crises emerge, so those issues can be treated early and sometimes even prevented. But how skilled are your healthcare teams at proactively earning the trust of patients through the creation of positive patient experiences? Imagine how you could transform the healthcare experience if each member of your healthcare team fully understood the needs and preferences of each individual before they walked through your door.
What every patient wants
Every healthcare provider knows that every patient wants to be treated as a unique individual, having their most important preferences fully understood and respected. Unfortunately for patients, the hope of being treated as a unique individual is one that often goes unfulfilled.
FOR MORE ABOUT NRC HEALTH
By StoryStudio on October 27, 2022 11:19 AM
TM
Healthcare consumers changed today.
Did you feel it?
40%
23%
2x
Twice as many
consumers expect
individualized care
A recent nationwide study of healthcare
consumers found that the American consumer’s
expectation to be treated as a unique individual
was twice as high in a healthcare setting as in
banking, dining or hospitality.
Report they receive
the care they expect
Across the industry patient-experience scores
are largely stagnant, and the industry as a
whole has made little progress. Only 37.5% of
today’s consumers report they are receiving
the level of individuality they expect in their
healthcare experiences.
Feel no loyalty to any
healthcare brand
Maybe that is why 40% of healthcare consumers feel no loyalty to any healthcare brand.
Some healthcare professionals would look at these facts and despair, realizing their industry has a very long way to go to catch up with their patients. Still, others look at those numbers and see an opportunity to revolutionize healthcare experiences for their patients. To make quality of care better for patients, reduce patient outmigration and build brand loyalty. To be local and regional innovators. Perhaps even to become heroes to their patients.
That’s where the power of Human Understanding—
and NRC Health —come in.
While much of the healthcare industry is looking for data to catch up with where consumers are today, the most successful healthcare brands are harnessing a far deeper level of understanding so they can meet consumers where they will be tomorrow.
That means doctors can now proactively understand each of their patients in ways they could only imagine in the past,
so they can exceed the expectations of each individual and deliver the highest-quality personalized care. It means
health-system leaders can suddenly bring the voices of their patients into each of their decisions, quickly acting on
opportunities that could have been lost in the past. And it means losing fewer patients to competitors, reduced staffing
burnout and improved outcomes for patients and for the organization.
Sound impossible? It’s not. Top healthcare brands are already succeeding with the power of Human Understanding.
Tomorrow's leading healthcare professionals are doing more today than meeting the expectations of their patients.
They’re abandoning their old paradigms. They’re throwing away the clichéd lingo. They’re moving past the standard data points. And they’re raising the bar for their entire industry.
Leading healthcare brands across the country are part of this new movement to finally bring healthcare consumers the experiences they’ve been waiting for.
It’s no coincidence that more than 70% of the top 250 health systems in the U.S. trust NRC Health to keep them at the leading edge of Human Understanding.
70%
Of the Top 250 health systems in the U.S.
trust NRC Health
“NRC Health is ahead of the competition helping us focus on how to operationalize insights and knowing our patients as humans to personalize their experiences ...”
Are you
ready to get
proactive?
The time is now. Stop chasing patient-satisfaction scores and start proactively delivering the information your team members need to better connect with each patient...on the patient’s terms.
Visit NRCHealth.com and move your organization toward providing truly personalized care.
GO DEEPER
Call 800.388.4264 or visit nrchealth.com
Please revisit on a desktop device!
This experience is not yet optimized for your mobile screen! Sorry!
When a healthcare team understands exactly what a patient expects, the patient enjoys a positive experience.
2x more people say being treated as unique is important in healthcare, compared to other services.
Until recently, the only way for healthcare systems to improve their patient experience was to start with backward-facing data like patient-satisfaction scores, then make assumptions on what mistakes had been made after the fact and try to correct those errors in the future. Unfortunately, this system has led to a measurable sense of dissatisfaction among patients nationwide.
DID YOU KNOW...
Fewer than one in four patients say that the care team is aware of their expectations before they come in. NRC Health helps patients share what matters to them, elevating the efficiency and effectiveness of care in the moment. Knowing what matters helps people on both sides of the stethoscope.
The smartest organizations are proactive
There is a more efficient way to satisfy patient expectations, one that is proactive rather than reactive. It’s called the Human Understanding™ Program from NRC Health. It proactively equips each member of your healthcare team with the information they need to make every patient experience a positive one. How? We engage with your patients before they meet with their healthcare professionals. We learn what each individual expects, what they hope for, and what they wish to avoid. We compile those insights and share them with your team.
Taking proactive steps to ensure that every patient experience is a positive one is incredibly important—especially today, as far too many Americans still haven’t returned to seeking professional care in the numbers they did before the COVID-19 pandemic.
The keys to success
By leveraging the power of Human Understanding, our clients are doing more than impressing their patients with positive experiences:
• They’re increasing the efficacy of their care, quickly gaining the trust of each individual they treat and increasing the likelihood of doctors’ advice being followed.
• They're maximizing their bottom line by minimizing outmigration.
• They’re turning patients into brand ambassadors who communicate positive messages to those who are still reluctant to seek necessary medical care.
• Rather than experiencing physician burnout, healthcare teams are enjoying increased professional satisfaction as they continue to see happy patients.
DID YOU KNOW...
Focusing on what matters to patients–and moving from transactions to relationships–is proving to be fuel for the soul of busy clinicians.
“If I know you better, I can care for you more.”
–MD, Primary Care
“I think this is exactly what has been missing. It gives you a sense of the person, which is what's missing from the patient-provider interaction.”
–RN
It’s no coincidence that more than 70% of the top 250 health systems in the U.S. rely on NRC Health to keep them at the leading edge of Human Understanding.
2x more people say being treated as unique is important in healthcare, compared to other services.
Until recently, the only way for healthcare systems to improve their patient experience was to start with backward-facing data like patient-satisfaction scores, then make assumptions on what mistakes had been made after the fact and try to correct those errors in the future. Unfortunately, this system has led to a measurable sense of dissatisfaction among patients nationwide.
23%
The smartest organizations are proactive
There is a more efficient way to satisfy patient expectations, one that is proactive rather than reactive. It’s called the Human Understanding™ Program from NRC Health. It proactively equips each member of your healthcare team with the information they need to make every patient experience a positive one. How? We engage with your patients before they meet with their healthcare professionals. We learn what each individual expects, what they hope for, and what they wish to avoid. We compile those insights and share them with your team.
Taking proactive steps to ensure that every patient experience is a positive one is incredibly important—especially today, as far too many Americans still haven’t returned to seeking professional care in the numbers they did before the COVID-19 pandemic.
The keys to success
By leveraging the power of Human Understanding, our clients are doing more than impressing their patients with positive experiences:
• They’re increasing the efficacy of their care, quickly gaining the trust of each individual they treat and increasing the likelihood of doctors’ advice being followed.
• They're maximizing their bottom line by minimizing outmigration.
• They’re turning patients into brand ambassadors who communicate positive messages to those who are still reluctant to seek necessary medical care.
• Rather than experiencing physician burnout, healthcare teams are enjoying increased professional satisfaction as they continue to see happy patients.
It’s no coincidence that more than 70% of the top 250 health systems in the U.S. rely on NRC Health to keep them at the leading edge of Human Understanding.