FAQs

What is the ICJP? The UPS International Community Job Program is a program that provides additional assistance and support for limited to non-English speaking applicants and employees. Who benefits from the program? Applicants who speak little-to-no English will benefit from the ICJP. How does the ICJP assist non-English speaking applicants gain employment at UPS? The ICJP will assist with application resources, the interview process, orientation and training of the potential UPS candidate. Which languages are currently in use by ICJP facilitators to assist potential UPS candidates? Primarily Spanish, but we are working hard to expand to other languages.

UPS International Community Job Program

What documents are needed to be considered for employment at UPS through this program? The UPS applicant must have two forms of ID; one must be a valid photo ID and one must be a government issued ID. What type of employment is offered through the ICJP? UPS offers part-time package handling positions with various schedules. You may email ICJP@ups.com to request the most current shifts available. What is the work environment like? This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 pounds and may weigh up to 70 pounds. Part-time employees usually work 4-5 hours each day and workdays can vary. It is a warehouse environment with temperatures consistent with the outside weather.

UPS INTERNATIONAL COMMUNITY JOBS PROGRAM

SCHOOL TO WORK

UPS LOOP

EARN and LEARN

TRANSITIONAL LEARNING CENTER

METROPOLITAN COLLEGE

EDUCATION ASSISTANCE PROGRAM

What is the TLC? The goal for the Transitional Learning Center is to produce qualified job candidates for the UPS Package Handler position. Through the successful completion of the two week hands on program, trainees who demonstrate all job requirements and meet other hiring criteria are eligible to become UPS employees. Our classroom instructors have over 20 years of experience with UPS and have the capabilities to help our trainees succeed within a variety of learning styles. What does a typical training day look like? Our 4 hour training day includes: Team building Safe Work Methods Proper training for all procedures and tasks Soft skills discussions- handling stress, constructive criticism, hygiene, attendance, ect. Hands on practice of Package Handing jobs available Where will participates be working? The UPS trainers along with the trainees will determine the best job placement for the trainee based on their skills, interest, and demonstrated abilities. If the trainee does not get hired on as a UPS employee they will have learned transferable skills from the TLC that can be utilized in other fields of employment.

Is there any transportation provided? This program will not provide transportation to or from the UPS facility. If your participate needs to ride TARC 3 you can go to TARC#.com/application to fill out the application to determine eligibility. The cost is $3 per ride. This is a lengthy process. What is the pay rate and hours? The pay rate is $14.00 and the hours are about 4 to 5 hours per shift in a 5 day work week, but will depend on the needs of the operation each day. SSI/SSDI benefits may be affected. How to get started? If interested the first step is to reach out to our partners at Options Unlimited, who are employment specialist that are trained in working with learning disabilities and work closely with UPS. Students reach- out to Michelle Ramsey- Employment Specialist with Option Unlimited/UPS at 502-600-0095 or michelle.ramsey.options@gmail.com Non-students reach-out to Libby Gootee- Program Coordinator with Option Unlimited/UPS at 502-889-7823 or libby.gootee@gmail.com

UPS Transitional Learning Center (TLC)

How do students get into Metropolitan College? A student must be employed by UPS, attend one of the two participating schools (JCTC, UofL), and complete the steps listed on the Get Started Checklist. Do I have to attend college full-time while participating in Metropolitan College? Metropolitan College students can attend school part-time or full-time. New students should limit first semester enrollment to the following: JCTC students: 9 credit hours (3 of these 9 hours should include your first year orientation course) UofL students: 9 credit hours or less + 1 credit hour first year orientation course We encourage you to speak with a Metropolitan College student development counselor to help you determine a schedule that fits best with your work schedule. Can a student major in any subject? Students can major in any subject for which they are academically qualified. Visit the University of Louisville and Jefferson Community and Technical College websites for more information. If I live out-of-state, am I eligible for tuition benefits? Yes, the tuition benefit will however be limited to the regular per credit hour undergraduate Kentucky resident tuition rate at the institution in which the student is enrolled. Non-resident students will be financially responsible for the difference. Does Metropolitan College provide housing for students? No, Metropolitan College does not provide housing for students. While Metropolitan College does not pay for housing, we do offer Metropolitan College Themed housing for MC UofL students. Does Metropolitan College provide tuition benefits for the summer semester? Yes, Metropolitan College participants will be permitted to enroll up to the maximum number of credits allowed by their academic institution (JCTC or UofL) in the summer terms. Students should meet with an academic adviser at their institution to determine the appropriate number of credits for their individual academic plan.

Metropolitan College

What grade do I have to earn to qualify for Metropolitan College benefits? Students must get a grade of “C” or better and remain actively employed through the semester work commitment date to receive tuition benefits. The work commitment dates for tuition benefits are as follows: December 31st for Fall semester May 31st for Spring semester September 30th for Summer semester *Beginning in the fall 2019 semester students who sign their first MC agreement and adhere to part-time enrollment recommendations of enrolling in 10 credit hours or less, will be eligible for payment for courses completed with a D grade during the first agreement semester only.** Do students have to work at UPS after they graduate? Students have no obligation to work at UPS beyond the end of each semester’s work commitment date. Please note there are work commitment dates to qualify for tuition benefits and book reimbursement and there are work commitment dates to qualify for bonuses. Are graduate studies included in this program? Metropolitan College tuition benefits are limited to undergraduate level coursework at the University of Louisville and Jefferson Community and Technical College. However, students are still eligible to use Earn and Learn for graduate level coursework. I’ve been at UPS for a while now and I want to be in the Metropolitan College program. What do I need to do? Take a look at our Get Started Checklist to guide you through the process.

Who is eligible for the UPS Earn and Learn program? In the U.S., education assistance is offered to active part-time non-management (union and union free) employees at select locations within the UPS small package network. For Freight, only union free employees are eligible. Eligibility is immediate upon hire, and there are no management level approvals required to participate. Participating employees forfeit all education repayment eligibility at termination, even if the application and payment were approved and the semester completed, prior to termination. Employees who separate prior to physically receiving payment will not be eligible for reimbursement. Temporary, Co-Op, and Intern employees are not eligible for program participation. Who administers the UPS Earn and Learn program? The UPS Earn and Learn program is administered through a third party vendor, Edcor. How do I contact Edcor/Higher Education Resource Center (HERC)? Website for existing employees Fax number: 1-248-283-8723 Phone: 1-800-413-7784 The Edcor Call Center hours are 8 a.m. to 8 p.m. (EST)

How do I apply for the UPS Earn and Learn program? Employees should discuss academic educational plans with their manager in conjunction with their career plan, and read the Education Benefit Policy and the Undergraduate Earn and Learn program guideline document on UPSers.com. Search for "education." Next visit the EDCOR website, and complete the online Application within 30 days of the semester start date. Employees are able to keep track of the status of their submitted application via trackmystatus.com. Participants will also receive regular updates and approvals directly to the email address that is on file in the Edcor system. Note that UPS provides UPS email addresses for most employees, but employees are able to enter a personal email if they prefer. If a personal email is entered, all notifications will go to the personal email address. If no personal email address is provided, all notifications will be sent to the participant’s UPS e-mail. When do I file my application? Applications must be submitted no more than 90 days before the start of the academic term and no later than 30 days after the start of the academic term. Applications received outside the established deadlines will be rejected, and render the employee ineligible for education reimbursement.

UPS Earn and Learn Tuition Assistance Program

Who is eligible for the Education Assistance Program (EAP)? In the U.S., all active full-time union free employees, regardless of business unit or work location, are eligible to participate in the Full-Time Education Assistance Program. Participation in the program requires management approval for all courses, and additional District Human Resources Manager approval for graduate level courses. Participating employees forfeit all education repayment eligibility at termination; even if the application and payment were approved and the semester was completed prior to termination. Employees who separate prior to physically receiving payment will not be eligible for reimbursement. Co-op and intern employees are not eligible for the program. Who administers the Education Assistance Program? The Education Assistance Program is administered through a third party vendor, Edcor. How do I contact Edcor/Higher Education Resource Center (HERC)? Website for existing employees Fax number: 1-248-283-8723 Phone: 1-800-413-7784 The Edcor Call Center hours are 8 a.m. to 8 p.m. (EST) How do I apply for the Education Assistance Program? Employees should discuss academic educational plans with their manager in conjunction with their career plan, and read the Education Benefit Policy and the Undergraduate EAP guideline document on UPSers.com. Search for "education." Next visit the EDCOR website, and complete the online Application within 30 days of the semester start date. Employees are able to keep track of the status of their submitted application via trackmystatus.com. Participants will also receive regular updates and approvals directly to the email address that is on file in the Edcor system. Note that UPS provides UPS email addresses for most employees, but employees are able to enter a personal email if they prefer. If a personal email is entered, all notifications will go to the personal email address. If no personal email address is provided, all notifications will be sent to the participant’s UPS e-mail.

UPS Education Assistance Program

When do I file my application? Applications must be submitted no more than 90 days before the start of the academic term and no later than 30 days after the start of the academic term. Applications received outside the established deadlines will be rejected, and render the employee ineligible for education reimbursement. Does the Education Assistance Program support graduate studies for part-time package handlers? Applying for Master's degree programs under the scope of the EAP is limited to management (Supervisors and above) employees. Requests to participate in any Master's degree program must be accompanied by a detailed business justification (contact the Human Resources Service Center) and approved by the employee’s manager and District Human Resources Manager. Master’s degree programs are reimbursable up to $150 (TESC included) per credit hour. When can I log into the EDCOR website to view my EAP details? Once someone is hired and they have a GEMS ID (Employee ID), they are ready to log on to EDCOR. To find out how you can earn a college degree and grow your career with UPS, visit the EDCOR website. First time login instructions: Login using your employee ID and enter your six-digit birthday as your password (example: 04/05/88=040588) To get started, access the program information tab. Is there a Mandatory Payback requirement for full-time employees leaving UPS? All full-time employee coursework reimbursed through the EAP carries a payback requirement covering the previous two-years of tuition program use. If a full-time employee leaves UPS for any reason other than retirement, or displacement*, UPS requires the employee to repay, in full, any tuition program reimbursement received during the previous two years. Full-time employees staying two-years after their last reimbursement are released from the payback obligation. UPS shall have the right to deduct from the employee’s paycheck(s) the full amount of all tuition reimbursement owed to UPS in accordance with this program and any applicable state laws. If the final paycheck is insufficient to fulfill a former employee’s reimbursement repayment obligation, the employee shall remit to UPS the full remaining balance no later than thirty (30) days after termination. UPS reserves the right to pursue the payback obligation through the collection process and/or court action. *For full-time union free employees whose separation is approved under the Separation Allowance Plan (SAP) tuition may be reimbursed.

Can a STW student work only during summer break? No, the student will start their co-op in the summer, but the job is a commitment until graduation. Can a student get more hours than the usual 15-20 per week? Normally, a STW student works 15-20 hours per week but there are times that the sort span may last longer, especially during November-December (our busiest time of the year). A student may be scheduled to work additional days during peak season. There are opportunities to double shift during the year. Can a STW student report to work if they do not attend school? No, they cannot report to work if the absence is due to an illness. Yes, if the student has a doctor or dentist appointment, students must supply a note and report directly to work. What if there is a day that a student is required to stay at school? If the high school requires a student to stay at school due to a mandatory event, students will be scheduled off from work that day. These days are normally worked out in advance. If the event is not mandatory a student must ask off just like any other job. There is no guarantee of time off on non-mandatory days. Is Spring Break a holiday from work? No, Spring Break is a normal work week. If a student wants that week off, they need to request the time off from their supervisor. There is no guarantee of time off on these days. How is a student’s high school co-op grade determined? The co-op grade is determined by the student’s performance and attendance both at work and in their college class/extended academic course. What college classes are offered with the STW program? We offer basic education requirements that are needed for most degrees that are pursued in college. For example: English 101, English 102, College Algebra, Basic Public Speaking, Psychology, Humanities, Introduction to Business, Osha safety, Blueprint reading, etc. The classes are taught on site at UPS in our UPS Education and Technical Center (UPSTEC) by Jefferson Community and Technical College. A College Ready course is offered to students that do not meet the minimum requirements for JCTC. This course may assist students to meet high school benchmarks. How many days a week does a student attend the JCTC college class? We offer many options for our students to be successful. The hybrid classes meet once a week, which includes extensive online coursework outside the classroom. Students are in class from 4:00 pm to 5:30 pm one or two days per week. Students will take one class in the fall and one in the spring. What if a student does not pass the college class? If a student does not successfully complete their college class, they will be responsible to reimburse UPS for the cost of the class. The failure will also show on the student’s college transcript. What if I leave the program early? The commitment to the STW program is until high school graduation. If a student leaves before graduation the student would receive a W (Withdrawal) in the college class and be responsible for reimbursing UPS for the cost of the class. The student may receive a failing grade for their high school co-op, in addition to the concerns with returning to a full day of high school classes. The high school consequences depend on the policies of each individual high school. What are the student’s options after high school graduation? A student in the STW program has several options once they graduate high school: Leave UPS after high school graduation Continue with employment at UPS Continue with employment at UPS and utilize Metro College or Earn and Learn

What is the UPS School to Work Program? The UPS School to Work Program is a co-op program that provides high school seniors the opportunity to attend high school in the morning, work at UPS 3 to 4 hours per day as a package handler and take extended academic courses during their senior year. The program allows a student to earn high school credit, earn college credit and earn a paycheck while gaining valuable job experience, as they complete the requirements needed for their high school diploma. A STW student has the opportunity to stay at UPS after graduation to take advantage of UPS’s post-secondary education programs. What does a student need to be qualified for the School to Work Program? 2.0 Cumulative GPA(freshman, sophomore and junior year) Good high school attendance (90%) A recommendation from student’s high school counselor Be 16 years of age What benefits does a student receive as a UPS employee? UPS employees receive a weekly paycheck, health, dental, vision, prescription, life and disability insurance after 9 months of employment. Employees also earn paid holidays and vacation time. Does a student get additional benefits from being in the STW Program? Yes, Students earn the same benefits that any employee earns, but STW students receive additional benefits that include: High school elective credit May earn up to 6 college credit hours (one class each semester); UPS pays tuition and provides textbooks. Support from a STW mentor Automatic placement into UPS’s post-secondary education programs, Metropolitan College and Earn and Learn Job experience working for a Fortune 50 company What is a Mentor? The role of a School to Work mentor is to assist high school seniors in successfully completing all three parts of the STW program: high school, work and extended academic courses that may Include college classes. The STW Mentor works directly with the students by visiting them in the workplace and before the college classes. Mentors assist students with questions, issues, etc. Mentors also provide information and direction to help students continue their path to post-secondary education. Can a student play sports and participate in the STW Program? Most major sports do not work with the STW program due to the release times from work and the college class, along with the time commitment a student athlete would need to make to their team. If a student is interested in the STW program, it is recommended they talk with their coach to see if he/she will work around the STW schedule. Students that are in the program must be able to work their scheduled hours and attend their college class on scheduled days . Can a student participate in extracurricular activities and participate in the STW Program? Yes, as long as the activity or club does not interfere with the student’s work release time and/or their college classes. See sports above. How does a student apply? High School Juniors must attend a presentation on the STW program and be eligible/ recommended to participate. A student must wait until a recommendation is received from the high school counselor before applying. Eligible students will receive a letter with instructions on the online application and the interview process once they are recommended. Can a student work at UPS while in high school without participating in the STW Program? No, the only way to work at UPS during high school is through the STW program. Students that do not participate in the STW program can apply to UPS before the end of their senior year. A high school student will not be hired until after they graduate from high school. IF there is a need for seasonal help at UPS, students who are at least 17 years of age could be considered. UPS package volume and school schedules determine this each year.

School to Work

What do I need to do to get into the program/how do I meet requirements? All students must meet a cumulative GPA requirement of 2.5, have acceptable attendance, and must have a Counselor and Parent recommendation form signed and sent to that students assigned LOOP Recruiter. (See ‘Meet the Team’ tab to find yours!) What is the difference between Metro College and LOOP? UPS LOOP is the housing stipend piece that is associated with the Metro College program. UPS LOOP students are technically Metro College students, just with an additional stipend and the requirement to attend Jefferson. These students are only from outer lying counties in KY and not from the Louisville area. What counties are EXCLUDED (not able to participate)? None! All KY counties are now eligible for the UPS LOOP program, as well as the following Southern Indiana Counties: Clark, Crawford, Dearborn, Floyd, Franklin, Harrison, Jefferson, Ohio, Ripley, Scott, Switzerland, and Washington. Do students have to live somewhere specific? No, Students are paid directly $325 dollars a month for housing costs incurred by living in Louisville. This benefit is available for up to 36 months, or until attainment of an Associate’s degree. Does UPS require a lease, or documentation on living situation? No, we pay the student funds directly. Students make the decision where to live. If students have friends and families they would like to stay with, they can do so and still keep the housing stipend. Can students live in ‘Student affiliated housing’ or UofL Housing? Yes! If students want to be involved with the UofL community, they are welcome to! We do not restrict student housing arrangements whatsoever. Where is a good resource for me to find information about potential housing arrangements? You can access information on various housing options through our ‘Live in Lou’ Tab of this website. Additionally, you can look at some suggested housing found on the UPS LOOP Page in the How It Works section.

Can I do the LOOP program and then go to UofL? Yes! We highly encourage students to begin their academic career at JCTC, utilize the housing stipend and funds to become settled, then make the transition to UofL to receive their bachelor’s degree. *The only change to the program is that as soon as a student moves on to UofL they will lose their housing stipend and simply become Metro College students. Can I go home? Or leave UPS to return home during the program? Yes! You will have two days off every week, whether it be Friday and Saturday, or Saturday and Sunday. Students also have paid vacation time after 1 year of continuous employment. If students need to call-in and miss their assigned shift, they will be unpaid for that day’s shift. We encourage students to exercise responsibility. What happens if I stop working? If you stop working at UPS you will no longer receive your educational benefits, including your housing stipend. So, as long as you would like to continue to receive your college tuition free and housing benefits you must be an active employee. This includes summer school. UPS pays for summer courses, and the UPS LOOP program will continue paying your housing stipend during the summer even if you are not enrolled in summer courses. What should I do if I do not like my work area? If you are having difficulty with your work area, you will need to communicate this with your management team. However, once you are hired, you will be assigned to that area for a minimum of one year. Can I work day shift and still be in the program? Day shift is available for UPS LOOP students, however, it is to your benefit to work nights. There is better class availability at JCTC & U of L, and you will not be eligible for the semester bonus of $850 (before taxes). What happens if I do not pass 6 credit hours in a semester? Each student will get a one-time petition opportunity to stay in the LOOP program. The petition requires an explanation as to why the student was not successful in their classes and what changes they will make moving forward. Students can access the petition form through the Metro College office. If you are a student who is… Homeschooled Went to another college before this one or are currently enrolled at another institution Have never been to college Are in Job Corps, or any other scenario in which you have completed your high school diploma... You are still welcome to join the program! We will have some different requirements so please feel free to reach out to your recruiter if you know who they are, or askloop@ups.com and briefly explain your situation and we will respond to you with necessary follow-up steps to complete.

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Night-Time Administrative

Day-Time Administrative

Package Handler

Night-Time Administrative

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Package Handler

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TESTIMONIALS

MEET THE TEAM

CAREER PATHWAYS

UPS International Community Job Program

Earn and Learn

School to Work

Metro College

UPS LOOP

Transitional Learning Center

FAQ

UPS International Community Job Program

Earn and Learn

School to Work

Metro College

UPS LOOP

Transitional Learning Center

FAQ

PROGRAMS

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LIVE IN LOU

TESTIMONIALS

MEET THE TEAM

CAREER PATHWAYS

PROGRAMS

UPS International Community Job Program

Earn and Learn

School to Work

Metro College

UPS LOOP

Transitional Learning Center

FAQ

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Package Handler

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