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Innovation & Automation
Business Transformation
Shopper Experience
Workforce Operations
Sustainability
DITGITIZE AND UNIFY RETAIL WORKFLOWS
Challenge 1
Back to your goals
Achieving smart, unified fulfilment
Challenge 2
Accelerating order picking
Challenge 3
Streamlining workflows
Challenge 4
Fragmented mobile computing
business transformation
challenge 1
ACHIEVING SMART, UNIFIED FULFILMENT:
SOLUTION:
Shoppers often look in store for products they’ve seen online, but they’re unable to check availability before they arrive. Retailers need to ensure that they can provide a seamless service wherever the shopping journey starts.
To help prevent shoppers from wasting a trip and feeling dissatisfied, Honeywell can help retailers optimize inventory across brick-and-mortar stores, DCs, and dark stores, providing the right products in the right locations at the right times while preventing dead stock. Additionally, Honeywell’s unified communications solutions connect associates across the retail operation, empowering them to deliver that seamless customer experience.
Channel-centric processes are the enemy of delivering a remarkably unified customer experience. We must see the customer as the channel and embrace the blur that represents modern retail today. Silos belong on farms!
"
Steve Dennis, Global Retail Expert and Author of "Remarkable Retail"
challenge 2
ACCELERATING ORDER PICKING
The customer has arrived at the store to pick up their click & collect order, but it’s not ready on time. Retailers need smart, accurate ways to accelerate order picking to enable associates to work more efficiently.
Honeywell can help retailers level up fulfilment strategies and accelerate order picking even in the face of rising demand and staff shortages. By leveraging voice-guided technology to assist picking, Honeywell Guided Work empowers associates to be up to 35% more productive and to reduce errors by up to 50% - helping retailers deliver on their shoppers’ expectations.
challenge 3
Harnessing digitally-enabled transformation is crucial for retailers to compete. The use of innovative technology that enables real-time, data-driven insight to optimize process workflows and orchestrate availability and engagement will increasingly differentiate the winners from the losers in the future.
Miya Knights, U.K Retail Technology Expert & Author
STREAMLINING WORKFLOWS
Associates are under pressure to deliver during peak seasonal periods, but current processes like restocking shelves waste precious time and resources. Retailers must deploy solutions to speed up workflows and reduce the manual burden on associates.
Honeywell Operational Intelligence software is designed to provide actionable insights and metrics and confidently make recommendations for promoting efficient workflows and meeting shoppers’ needs. Operational Intelligence’s predictive analytics can help retailers prevent disruption before it occurs, helping productivity rise to meet demand in peak seasonal periods.
challenge 4
FRAGMENTED MOBILE COMPUTING
Outdated devices impede associates’ ability to complete vital tasks and support in-person shopping. They need cutting-edge tools to streamline tasks and enhance productivity.
Accelerate deployment, stay agile, and future-proof devices with the Mobility Edge platform. Mobility Edge is durable, stable, and secure to help associates stay agile and quickly connect to data that supports personalized interactions. It combines the power of intuitive mobile devices with intelligence of work patterns and user requirements.
Stopping out-of-stocks
Help associates serve better
Locating products quickly
Battling the checkout queues
Minimize friction throughout the shopper journey
shopper experience
STOPPING OUT-OF-STOCKS
Some products a shopper is looking for aren’t in stock, so they might head to a competitor’s store instead. Retailers must better predict and prepare for demand so they can provide what shoppers want, when they want it.
Keep shelves well-stocked with smart inventory management tools and get ahead of in-demand items going out of stock with predictive insights based on factors like customer data and product trends. Retailers can also promote inventory accuracy by leveraging Honeywell RFID hardware solutions to improve out-of-stocks, better manage replenishment, and get more products into shoppers’ hands.
In a world where our customers can easily find substitutes for what we offer through a quick search on their smart device, out-of-stocks not only risk losing a sale, they can also lead to losing a valuable long-term customer relationship.
HELP ASSOCIATES SERVE BETTER
A customer has a question, but retailers’ associates can’t answer it without leaving the customer waiting while they check the back room. Retailers must arm associates with tools to access key information right from the shop floor.
Honeywell’s unified communications connect associates throughout the retail operation, helping them communicate with teams anywhere and respond to customer needs on the spot. Enterprise information is accessible in real-time via Honeywell Mobility Edge, and mobile devices are built for rapid data capture and access, so workers don’t miss a beat when it comes to shoppers’ expectations.
LOCATING PRODUCTS QUICKLY
When a store layout has recently changed, it can be difficult for regular shoppers to navigate. They can become frustrated when they cannot find certain items. Retailers need tools to create a more interactive and positive shopping experience.
Leverage smart mobile devices to help customers easily locate items via associate assistance, self-scanning devices, or consumer apps that connect to enterprise data. Honeywell’s Smart Pay can reduce checkout times while Operational Intelligence helps provide associates the information they need to deliver an enjoyable customer experience.
Increasingly the key to a remarkable shopping experience is making it ultra-fast and convenient or delivering highly memorable moments. Either way, leveraging the power of innovative mobile technology to accelerate the journey or amplify the wow can be a key differentiating element for retailers.
BATTLING THE CHECKOUT QUEUES
When a store is busy, customers may be lining up to join the checkout queues. If items aren’t scanning properly, that can further add delays and leave only a few checkouts open. Retailers need reliable solutions to speed up checkout.
Retailers can equip every associate with Smart Pay software to provide elevated service and become a mobile point of sale. They can also harness Honeywell’s solutions to enable exceptional scanning performance. Self-scanning software can allow customers to scan as they go, reducing the amount of time they have to spend at the checkouts and accelerating throughput.
Queues will continue to be the main reason potential customers leave a store empty-handed unless retailers tackle this major point of friction. Myriad innovative queue-busting technologies - from customer self-service and colleague mobile-assisted systems to those that eliminate checkout altogether - exist to ensure that retailers can not only speed up but also save a sale.
A recent survey conducted by buy-now-pay-later services provider, Klarna, found frictionless payments were the top most wanted innovation both in-store and online among consumers, globally.
Reduced staffing levels
Preventing device disruptions
Train teams quickly and track success
Supporting satisfying experiences
empower employees to deliver consistently strong customer experiences
workforce operations
REDUCED STAFFING LEVELS
When one associate has called in sick, and another has handed in their notice when the store is already understaffed due to ongoing hiring challenges, retailers need strategic solutions to instil resilience in workforce operations.
Help prevent service levels from slipping without putting pressure on employees by using devices that efficiently guide them through tasks based on business priorities and digitize repetitive tasks. Retailers can leverage Honeywell’s suite of automation and robotics solutions in DCs to augment the human workforce and help them do more with less.
Retailers must re-evaluate how to maximize the effectiveness of their human resources, their most valuable asset. They should consider digital, self-service alternatives to checkout and fulfilment roles while improving the working experience with tools that empower employees to deliver world-class service.
A recent report, published by management consultancy McKinsey, found that hours worked in grocery retailers requiring labor-intensive and manual skills will decline by 17% by 2030, while tech skill demand will grow by 64%.
PREVENTING DEVICE DISRUPTIONS
When an associate’s mobile device is not working, and another has misplaced theirs in the store, the result can be missed sales, unpicked orders, and delayed deliveries. Retailers need solutions which leverage analytics to predict device issues before they happen.
See potential bottlenecks before they become an issue with Operational Intelligence software. Retailers can gain actionable real-time insights into device health and get about 1.5 hours back in productivity per worker with each device issue. Operational Intelligence can also cut capital expenditures on devices, enabling retailers to pinpoint what and when they need to replace.
TRAIN TEAMS QUICKLY AND TRACK SUCCESS
Retailers may have new associates joining the store, and they need to train them to work across multiple workflows rapidly so they can support each area of operations as and when needed. Retailers need to equip associates with tools that allow for speed and accuracy.
Help employees hit the ground running with voice-guided tools, and deliver effective training through labor management systems. Honeywell’s Voice Guided Work digitizes repetitive tasks, optimizes product pricing workflows, and guides new associates seamlessly through different processes both in-store and in DCs. Retailers can also track their performance with real-time device analytics through Operational Intelligence.
SUPPORTING SATISFYING EXPERIENCES
Some associates complain about clunky devices that are uncomfortable, difficult to use, and/or have poor barcode detection, slowing down their ability to serve customers. Retailers must invest in intuitive and high-performing devices.
Provide cutting-edge, high-performance tools at employees’ fingertips designed specifically for unique environments, including ergonomic and intuitive devices like ring scanners. Support retention and engagement with labor management systems. Honeywell’s Mobility Edge devices provide a single tool which can drive sales, manage tasks, and deliver exceptional service all from one device.
The war for talent isn’t getting any easier. Creating a more compelling work environment through the savvy deployment of tools that make associates’ jobs easier and more rewarding can provide a huge advantage, both in attracting new workers and encouraging them to stay.
Minimizing repetitive tasks
Deploying technologies across stores
Keeping customers coming back
Responding to new commerce trends
embrace new technologies with lasting value
innovation & automation
MINIMIZING REPETITIVE TASKS
Teams are reliant on a number of manual processes and are struggling to keep pace with order demand, both in the warehouse and in store. As a result, customers are disappointed by delays when they arrive to pick up products from the store. Retailers need to digitalize processes where possible and equip associates with automation.
Take the strain off employees and scale automation with Honeywell’s robust portfolio of robotics solutions for distribution center operations. Meanwhile, retailers can digitalize repetitive tasks with reliable accuracy using Honeywell Voice Guided Work software.
People and property are a retailer’s two most important assets. But it is impossible to optimize their efficiency and productivity without sufficient operational visibility. Without it, they cannot balance their deployment with automation to maximize availability and empower service.
A recent survey that revealed 41% of UK retailers are planning to rationalize and streamline operations in order to bring down operating costs over the next two years.
DEPLOYING TECHNOLOGIES ACROSS STORES
When a retailer pilots new technologies such as machine learning, artificial intelligence, and advanced applications in one store, but they must deploy them across their store network and across multiple workflows, they need tools which can unite people, locations, and devices.
Choose the Mobility Edge platform for an integrated, repeatable, and scalable approach to workflow automation based on a common hardware and software platform – so retailers can realize the benefits of the latest technology long into the future. Honeywell helps retailers connect to insights from across the value chain, giving them the insights they need to develop smarter workflows and keep associates connected.
KEEPING CUSTOMERS COMING BACK
A retailer’s customers may lack incentives to choose their store over that of competitors, and convenience alone is no longer enough to win them over. Retailers need to transform customer experiences in line with workflows to differentiate themselves.
Unlock loyalty and payments innovations that can be integrated with Honeywell scanning technology, rewarding customers with personalized offers when they shop based on purchase history. Honeywell retail software provides a smart method of data capture that can be translated into customer insights for greater personalization and timely communications.
Cementing customer loyalty and driving strong brand advocacy in a world of overwhelming choice mandates that we become ever more relevantand clearly differentiated . The ability to glean customer insights and address customers’ desires in more personalized ways is rapidly becoming table stakes.
RESPONDING TO NEW COMMERCE TRENDS
Customers increasingly use social media and online platforms to shop, adding complexity to inventory management and brick-and-mortar strategies. They also expect more than simply transactional experiences. Retailers must deploy omnichannel solutions to improve visibility and agility.
Meet customers wherever they are and deliver quickly with robust inventory management tools. Retailers should rely on a partner to help maximize their footprint, whether they’re turning stores into micro-fulfilment centers or dark stores or creating experiential hubs. Mobility Edge is a future-proofed, durable, stable, and secure foundation for building long-term solutions and helping retailers gain a competitive advantage with benefits like greater productivity and inventory visibility.
It was over half a decade ago that Harvard Business Review consumer research revealed that omnichannel customers are more valuable than their single-channel shopping counterparts. In fact, it found they spent an average of 4% more on every shopping occasion in the store and 10% more online than single-channel customers.
It is imperative that retailers obtain one single, consolidated, and real-time view of their customers, inventory, and sales. Deploying technologies to track, trace, sense, and respond to this omnichannel triad can help them better balance supply with demand, regardless of how consumer expectations may develop and change.
Making measurable progress towards Net Zero
Maximizing device lifecycle & value
End-to-end sustainability
Optimizing driver productivity
build a more sustainable enterprise
sustainability
MAKING MEASURABLE PROGRESS TOWARDS NET ZERO
Many retailers’ customers are calling for greater accountability in how they’re bettering the environment and are willing to go elsewhere if they don’t take action. Retailers need solutions that help to track, measure, improve, and report on environmental performance.
Boost energy efficiency in the store with smart building automation and controls, lighting, and refrigeration to bolster efforts in reaching Net Zero and to reduce energy costs by as much as 10% for a grocery store. In addition, Honeywell post-occupancy service contracts can monitor systems that control 50-68% of the energy consumed by a building. This can reduce energy used to heat, cool, and secure occupants.
Consumers align with brands that not only share their values, but demonstrate them in tangible, meaningful ways. Making progress on sustainability goals is not only the right thing to do, it is essential to winning, growing, and retaining customers.
MAXIMIZING DEVICE LIFECYCLE & VALUE
Retailers’ workforces are experiencing problems with device failures (like battery problems), interrupting their ability to serve customers and resulting in unnecessary hardware waste. Retailers need to be able to rely on devices that consume less power and last longer.
With device analytics from Operational Intelligence, retailers can ensure that tools are repaired, rather than replaced, all while preventing workflow disruptions. Battery-free scanners from Honeywell can also help reduce landfill waste and lower costs by lowering expenditure resulting from periodically replacing batteries.
END-TO-END SUSTAINABILITY
From the DC to the customer’s door, retailers need practical ways to be greener without compromising operations. Retailers must implement technology that helps drive productivity without driving emissions.
As a partner with sustainability at our core, Honeywell can help retailers innovate sustainably and generate long-term environmental and business benefits across their enterprises. As we invent new tools and solutions, we take deliberate steps to improve each innovation’s eco-efficiency. Honeywell’s priority is health, safety, and environmental protection, both in how we work and in our results.
OPTIMIZING DRIVER PRODUCTIVITY
When a delivery driver has collected customer orders from the store but soon encounters heavy traffic, late deliveries and unhappy customers result.
Last mile software provides real-time route planning, meaning delivery drivers can save fuel while supporting five-star service and maximizing efficiency from warehouse to doorstep.
Track and trace systems that can sense and respond to issues in real time are essential for retailers to optimize productivity of their people and processes. These systems are the foundation of any predictive analytics capability underpinning actionable business insight that can enable retailers to do more with less.
