Napa River Insurance Services

PROVIDING PUBLIC ENTITIES WITH PREMIER CLAIMS & RISK MANAGEMENT SERVICES

As our client, you will never deal with unfocused, generic “team members.” Napa River assigns each client a specific claims handler that functions as the main point of contact on all matters. Your contact will work with you directly to ensure a clear understanding of your claims goals and will outline a specific course of action to help you achieve them.

Because our team focuses on public entity risk, we are skilled at effectively handling all associated losses. We understand claims become more expensive the longer they remain open, and a reduction in the number of open claims directly affects the level of a municipality’s exposure. To that end, we aim to close claims as efficiently as possible while securing the most favorable outcome. Additionally, our nationwide network of trusted, proven vendors understands our mission and is ready to aid us in achieving this objective.

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who we are

Napa River Insurance Services, Inc. is a premier third-party administrator providing claims and risk management services to public entities. We take a comprehensive approach to claims, providing a unique blend of expertise, responsive and personalized service, and innovative programs and technology to reduce your total claim cost and manage risk. We truly understand the industry and the particular challenges it faces.

Assistant Vice President, Claims Examiner

LAURA ABRAHaO

(212) 918-9992 labrahao@napariverinsurance.com

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Sonja Owen Team leader

Delores Strickland Marketing director

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Guillermo Wilkerson Logistics coordinator

Jeremy Maxwell Account manager

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Leigh Wells Creative director

Ramona Walsh Marketing assistant

Robyn Pope Budget analyst

Leigh Wells Sales director

Erick Osborne Supervisor

Florence Lloyd Account manager

Pete Perez Product marketing manager

Bonnie Caldwell SQL developer

Simply put, our strength is in our people.

Our services

A single source of claims contact who knows and understands your claims goals Managed claims within SIR from start to finish FileHandler, our state-of-the-art claims system with online real-time access to all claims documents, financials and loss reports Seamless integration of contract performance information into the surety underwriting process for enhanced surety capacity. 24/7 engagement of our experienced claims personnel for any claim emergency needs State and federal claims reporting on Medicare, OFAC, SIU, ISO-Index and child support liens Nationwide access to claims vendors with pre-negotiated reduced rates Fully integrated risk management protocols for releases and payment documentation. Legal monitoring and bill review Real-time financial data downloadable to most major accounting software packages, eliminating duplicate entry.

napariverinsurance.com

FileHandler, our claims management software, provides instant, real-time access to view your claims and all supporting documents. This web-based system gives you the control to generate customized loss run reports anytime you choose. Alternatively, our team can prepare automated loss runs on your behalf. In this way, FileHandler provides you with the flexibility to choose how and when to view your most current information.

filehandler

©2023 Napa River Insurance Services. All rights reserved. “Move Forward Fearlessly” is a registered trademark of Napa River Insurance Services, Inc. FileHandler is a registered trademark of JW Software, Inc., St. Louis, Missouri.

THE NAPA RIVER DIFFERENCE

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