With a unified view of engagement and consumer data, organizations gain visibility into a patient’s touch points, making it easier for staff to identify where they are in their care journey to keep patients moving seamlessly through the system. This visibility, paired with the platform’s integrated communication functionality, provides an avenue to track new consumer interactions and deploy personalized engagement strategies to pull individuals into an organization’s network.
Manage consumer interactions and encounters
Connect engagement across channels
Manage consumer interactions and encounters
As consumers transition between channels, creating a continuous, streamlined flow of communication is paramount to delivering an omnichannel access experience. Salesforce enables organizations to connect, set up, and manage communication across channels — from phone and chat to patient portals and social networks — in a single platform. Consumer preferences are captured within the system so staff can engage with patients in the way they prefer.
Connect engagement across channels
Manage consumer interactions and encounters
Connect engagement across channels
Disjointed data and systems have long been a pain point for healthcare systems. With Salesforce, organizations can seamlessly connect systems to pull together data from multiple sources for a holistic view of each patient. By combining nonclinical and clinical consumer data into a single
view, staff can better identify patient needs and social risks to connect individuals with the right care and resources at every step in their healthcare journey. Artificial intelligence (AI) integrations enable more efficient and effective interactions with features like pop-up scripting to help guide staff to the correct response and action when addressing patient inquiries.
Build a 360-degree consumer view
Regularly sharing how your team’s work
is helping others, improving outcomes,
or contributing to a common goal adds purpose to one’s work, generates pride,
and fuels motivation. Organizations can initiate this sense of connection early on
by emphasizing in job descriptions and interviews the impact an individual
can make in the role.
Fostering a connection between employees, their work, and the organization’s mission and value
Connect engagement across channels
Equipped with a 360-degree view of patients and their preferences, healthcare organizations can use Salesforce to target populations with messaging personalized to consumer care needs, disease prediction, communication preferences, social determinants, and various other factors. Personalized and proactive outreach like appointment reminders, wellness and disease management program information, and post-discharge communication keeps patients informed and boosts engagement in their care. Automated communication can be enabled to ensure patients receive relevant information at the right points in their healthcare journey.
Orchestrate targeted, informed outreach
Manage consumer interactions and encounters
Orchestrate targeted, informed outreach
Orchestrate targeted, informed outreach
Orchestrate targeted, informed outreach
Build a 360-degree consumer view
Build a 360-degree consumer view
Build a 360-degree consumer view
Disjointed data and systems have
long been a pain point for healthcare systems. With Salesforce, organizations can seamlessly connect systems to pull together data from multiple sources
for a holistic view of each patient.
By combining nonclinical and clinical consumer data into a single view, staff can better identify patient needs and social risks to connect individuals with the right care and resources at every step in their healthcare journey.
Artificial intelligence (AI) integrations enable more efficient and effective interactions with features like pop-up scripting to help guide staff to the correct response and action when addressing patient inquiries.
Build a 360-degree
consumer view
Disjointed data and systems have
long been a pain point for healthcare systems. With Salesforce, organizations can seamlessly connect systems to pull together data from multiple sources
for a holistic view of each patient.
By combining nonclinical and clinical consumer data into a single view, staff can better identify patient needs and social risks to connect individuals with the right care and resources at every step in their healthcare journey.
Artificial intelligence (AI) integrations enable more efficient and effective interactions with features like pop-up scripting to help guide staff to the correct response and action when addressing patient inquiries.
Build a 360-degree
consumer view
Disjointed data and systems have
long been a pain point for healthcare systems. With Salesforce, organizations can seamlessly connect systems to pull together data from multiple sources
for a holistic view of each patient.
By combining nonclinical and clinical consumer data into a single view, staff can better identify patient needs and social risks to connect individuals with the right care and resources at every step in their healthcare journey.
Artificial intelligence (AI) integrations enable more efficient and effective interactions with features like pop-up scripting to help guide staff to the correct response and action when addressing patient inquiries.
Build a 360-degree
consumer view