Harnessing the power of technology to improve the employee experience
A quick look at how technology can reduce burnout and workload
Is technology improving the employee experience?
Burnout persists across all roles of the health system, with 3 out of 4 respondents indicating they’re overloaded. Employees intending to leave their position within the next 12 months primarily attribute their decision to burnout, increasing the urgency for organizations to act.
At a time when healthcare workers are consistently overextended, digital tools and technology offer support.
Technology investment success for improving employee experience
68%
74%
80%
68%
of healthcare workers indicate that using automation/technology to complete routine tasks successfully reduced burnout.
66%
of healthcare workers say current digital initiatives reduce workload.
2022
2023
2024
Although management consistently rates their organization’s investments in technology to improve the employee experience as successful, employees see further opportunities to drive value and improve job efficiency.
Which digital tools successfully ease staff burden?
Staff and management are aligned on what technologies most effectively offset workload, with rounding technology topping the list.
Top 10 technology tools that reduce workload
1
Patient rounding technology
Clinical documentation automation technology
2
Improved EHR system capabilities
3
Communication tools for administrative and clinical staff
4
Equipment sensors or smart equipment
5
Staff rounding technology
6
Real-time clinical analytics
7
Clinical decision support system (CDSS)
8
Telehealth / virtual care platforms
9
Patient portals
10
Where are there opportunities for improving the employee experience?
While employees indicate they’re satisfied with their organization’s overall investment in technology, executives overestimate just how far that satisfaction extends. Survey respondents highlight opportunities for integrating technology into their workforce ecosystem.
Huron’s talent research compares workers’ and management’s views on technology’s effectiveness in addressing workforce challenges and pinpoints opportunities to create a more desirable and productive workplace.
Are healthcare leaders underestimating technology's potential to improve the employee experience?
Managers say…
Non-clinical staff say…
Clinical staff say…
Only
19%
of organizations have increased their use of automation to complete routine tasks as a means to address burnout.
Only
25%
of organizations report improving digital tools to increase job efficiency.
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Their organizations don’t encourage innovation.
They don’t get adequate time and training resources to learn new technologies; want more opportunities to use technology in their day-to-day work.
They don’t get adequate time and training resources to learn new technology.
Get essential healthcare insights every month
What drives healthcare staff attrition and retention? How can your organization rethink its talent strategy in a constantly evolving landscape? Sign up for Huron’s monthly healthcare insights newsletter and get access to our complete talent research as soon as it’s available.