A quick look at how technology can reduce burnout and workload
Harnessing the power of technology to improve the employee experience
Huron’s talent research compares workers’ and management’s views on technology’s effectiveness in addressing workforce challenges and pinpoints opportunities to create a more desirable and productive workplace.
Are healthcare leaders underestimating technology's potential to improve the employee experience?
Is technology improving the employee experience?
Burnout persists across all roles of the health system, with
3 out of 4 respondents indicating they’re overloaded. Employees intending to leave their position within the next 12 months primarily attribute their decision to burnout, increasing the urgency for organizations to act.
68%
of healthcare workers indicate that using automation/technology to complete routine tasks successfully reduced burnout.
66%
of healthcare workers say current digital initiatives reduce workload.
Technology investment success for improving employee experience
2022
68%
2023
74%
2024
80%
Although management consistently rates their organization’s investments
in technology to improve
the employee experience as successful, employees see further opportunities to drive value and
improve job efficiency.
Staff and management are aligned on what technologies most effectively offset workload, with rounding technology topping the list.
Which digital tools successfully ease staff burden?
Top 10 technology tools that reduce workload
Patient rounding technology
1
Clinical documentation automation technology
2
Improved EHR system capabilities
3
Communication tools for administrative and clinical staff
4
Equipment sensors or smart equipment
5
Staff rounding technology
6
Real-time clinical analytics
7
Clinical decision support system (CDSS)
8
Telehealth / virtual care platforms
9
Patient portals
10
Where are there opportunities for improving the employee experience?
While employees indicate they’re satisfied with their organization’s overall investment in technology, executives overestimate just how far that satisfaction extends. Survey respondents highlight opportunities for integrating technology into their workforce ecosystem.
Managers say…
Their organizations don’t encourage innovation.
Non-clinical staff say…
They don’t get adequate time and training resources to learn new technologies; want more opportunities to use technology in their day-to-day work.
Clinical staff say…
They don’t get adequate time and training resources to learn new technology.
Only
19%
of organizations have increased their use of automation to complete routine tasks as a means to address burnout.
Only
25%
of organizations report improving digital tools to increase job efficiency.
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