What performance measures should we use to gauge the success of our consumer transformation? How will we consistently gather consumer insight and ensure it informs how we make decisions?
Are our leaders sufficiently skilled
in using new data to lead our teams through this transformation and holding team members accountable to new metrics and ways of working?
What behavioral enablers or nudges should we introduce to signal the shift toward a more consumer-centric organization?
Beliefs and Behaviors
Talent Strategy
Operating Model
Healthcare: Becoming More Consumer-Centric
What performance measures should we use to gauge the success of our consumer transformation? How will we consistently gather consumer insight and ensure it informs how we make decisions?
Are our leaders sufficiently skilled in using new data to lead our teams through this transformation and holding team members accountable to new metrics and ways of working?
What behavioral enablers or nudges should we introduce to signal the shift toward a more consumer-centric organization?
Beliefs and
Behaviors
Talent
Strategy
Operating
Model
Healthcare: Becoming
More Consumer-Centric