how do you introduce
and embed hybrid
See this as the beginning of the journey rather than
the end. Below are 7 factors that will help you to
implement and evolve your hybrid strategy.
Testing and learning
There is no existing playbook for this redesign. Your first move is just the beginning and it’s critical to adopt a mindset of testing, learning and experimentation to see what approach and methods work best for you.
How do we
We often begin with a conversation about trends
and to better understand your hybrid journey. We share our perspectives, this is on us.
We’ll then play back to you where we can help.
ICF Next blends expertise in change management, org design, employee value proposition, behavioural science, communications and culture to help clients reimagine their future of work.
for necessity. Now we need
to design for
We work to join
the dots between
Brand and Operations
to design together
requirements with meaningful human connections
be able to run
the programme themselves
is as important as
theory – we work
across all aspects
of the work to create
We focus on
the system that
adoption – behaviour, influence, process
both the design
Helping you to embrace the immediate and emerging future by developing the thinking, technologies and innovations for work
with the future
Shape an inclusive and diverse culture
Prioritize employee wellbeing
the hybrid experience
Design for flexibility
A new focus on collaboration
Leading in the hybrid world
Managing teams across hybrid environments is a new challenge for leaders. Whether that’s thinking about when to bring people together physically or how you create parity among teams with different policies, the pressure is on managers to problem solve.
Understand new behaviours
Develop an approach to run behaviour experiments in the organisation. This will allow you to explore how effective your hybrid working is, understand unintended consequences and then use employees to identify and tackle them.
Gather insights continuously
Switch on your listening mechanisms and develop as many sources as possible. From line managers to customer experience, support networks to formal surveys, continually gather feedback on how hybrid working is going and spot and and identify trends quickly.
Share your learnings
Organisations aren’t always comfortable showing their workings. But to bring everyone on the journey, try and approach the future of work as something to be improved together. Be open with your findings, timely in your communications and open-minded in potential outcomes.
+ Change management
+ SAFe in remote workforces
+ People and workforce strategy
+ Collaboration strategy
+ Employee value proposition
+ User research
+ Employee lifecycle mapping
+ Experience strategy
+ Knowledge management
+ Connected experiences
+ Creative production
+ Knowledge transfer
+ Behaviour experiments
+ Innovation methodology
Managers need to be equipped: think about decision making frameworks, coaching and sharing best practise.
What does effective collaboration look like in a hybrid work environment? What tasks are best carried out at home vs in the office?
Identify what collaboration means in your organisation in terms of output and the behaviours and tools required. Collaboration and teamwork are totally different things.
How do teams best collaborate across physical and virtual worlds?
How do you hard-wire flexibility in the way you design the organisational structures and determine the roles you need?
and is the key to ensure roles are more efficient and can offer the flexibility employees demand. Develop new future profiles for key role types and use design thinking to map the gap to today's roles.
AI and automation need to become more prominent in role design
Employees need to be inspired and motivated to embrace the future you’re building.
Technology adoption has truly accelerated in the past 12 months – by necessity. But the future experience needs to embrace a huge range of employee preferences and needs. So
and then build the experience model to underpin it. Your managers need greater awareness of how personalization can be achieved in the everyday.
use personas to map the future experience
Organisations have to support employees with their wellbeing and mental health
While hybrid workplaces are designed for greater choice and freedoms, a likely consequence is an increase in hours worked and greater blending of home and work worlds.
How is the future of work a driver of positive change in your culture? Culture shifts will happen naturally, but through careful design and intervention, they can help you to
accelerate your commitments to inclusion, diversity and advocating a more sustainable future for the business.
+ KPIs and measurement
+ Communications and engagement
+ Operating model / organisation design
+ Purpose and values
+ Creative strategy
+ Vision setting
+ Audience engagement
Keep employees connected to your organisation while building a deeper sense of belonging. From launching your hybrid work strategy to reviewing your employee value proposition – the fundamentals of how you operate is changing.
+ About ICF Next
+ Culture + employee experience
+ Technology + experience
+ Change + org design
+ Insights + strategy
+ ICF Climate Centre
+ Adaptive leadership for a changing world
+ Driving workforce culture for a post-pandemic world
+ Front-line managers are key to hybrid work engagement
+ The Now + Next: Six key steps for a successful return to the workplace
to help them work safely and with care. But this needs hardwiring into the employee experience, not a series of tools to survive.