Customer
Self-Service
Cloud
CIS
Analytics
Customer Self-Service
On-Premise
Analytics
From support, management, and enhancements of your current CIS to a state-of-the-art cloud or on-premise CIS solution, VertexOne can enable you to better serve your customers.
Service and Support
Mobile Workforce Management
On-Premise
MWM
Depending on where your utility is in its journey, keeping your CIS on premise can be a great option. Our VertexOne On-Premise CIS solution sits atop a solid SAP core, is purpose-built for utilities, and allows you to add-on additional services, expert SAP support, and even move towards a hybrid or full cloud model when you’re ready.
Cloud CIS
Today’s customers expect robust online and mobile self-service features from their utility providers. VertexOne can implement these capabilities to seamlessly work with your other systems.
VertexOne’s mobile workforce management includes centralized management, browser-based dispatcher dashboards, mobile apps for field techs, and analytics to optimize your utility’s field service.
Across the entire customer lifecycle, VertexOne predictive analytics help streamline your collection efforts and more effectively acquire new customers and retain current customers.
Service and Support
For over 20 years, we’ve been helping utilities with day-to-day CIS management on all kinds of systems, including Banner, eCIS and SAP. VertexOne has the expertise and capabilities you can count on for guaranteed system reliability, performance, and happier customers.