Digitalise and conquer:
Mastering insurance modernisation
In today’s rapidly evolving insurance landscape, digitalisation is no longer optional – it’s imperative. Insurers are grappling with the challenges posed by inflexible legacy systems, heightened customer expectations, and stringent compliance demands.
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to discuss effective strategies for digital transformation. Here are the key insights.
The digitalisation opportunity
Watch the webinar
Average amount of IT budget spent on maintaining legacy systems*
Proportion of audience in ‘early stages’ of digital transformation**
Percentage of UK insurers using legacy core platforms*
74%
70%
42%
*Source: PwC
**Source: Digitalise and conquer: Mastering insurance modernisation strategies, Insurance Post, February 2025
How it worked for Zurich
1. Reduced dependency on legacy systems
Adding a middle-layer platform boosted flexibility and eased integration**
2. Faster API-driven product launches
Broader channel integration helped distribution and accessibility**
3. Cut time-to-market for new insurance products
Time reduced from months to 14 days, aiding agility and competitiveness**
4. Improved customer satisfaction metrics
Higher NPS achieved through product innovation and better customer experience**
**Source: Digitalise and conquer: Mastering insurance modernisation strategies, Insurance Post, February 2025
The panel
Andrew Bond
EMEA CTO & specialist leader, Oracle
Sergio Alejandro Cadiz, Assistant manager of architecture, Zurich
Vikas Sharma
Director, Charles Taylor InsureTech
Gonzalo Geijo
Chief commercial officer, Charles Taylor InsureTech
Watch the webinar
1. Limitations of legacy systems
Chapters
2. The market’s tech journey. Where are we now?
3. Zurich case study
4. Partnerships and platforms
5. Strategic considerations
6. Navigating the process
7. Tangible benefits of modernisation
8. Where to start your modernisation journey
What is the biggest challenge your firm faces in its digital transformation journey?
Q
Legacy systems
Siloed data
Regulatory complexity
Lack of a clear digital strategy
Shortage of skilled resources
Cultural resistance to change
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OK
Thank you
Limitations of legacy systems
Chapter 1:
The market’s tech journey. Where are
we now?
Chapter 2:
Zurich case study
Chapter 3:
Partnerships and platforms
Chapter 4:
Strategic considerations
Chapter 5:
Navigating the process
Chapter 6:
Tangible benefits of modernisation
Chapter 7:
Where to start your modernisation journey
Chapter 8: