Insurance in step with AI
At a recent Insurance Post webinar held in association with Hyland, experts from Axa UK and Covéa explored how agentic AI could transform underwriting, claims and fraud. With AI now able to reason, plan and act autonomously, the discussion focused on how insurers are balancing innovation with governance, trust and the need to keep humans and machines moving in step.
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Five ways insurers are shaping the path for agentic AI
1. From assistants to agents
Insurers are shifting from AI that supports decisions to AI
that can plan and
act independently.
2. Building proof through claims
Axa is piloting agentic AI in claims, testing scalability and value across complex settlement processes.
4. Governance drives sustainable transformation
Clear ownership, aligned teams and defined data standards make tech change stick
The panel
Paul Hollands Chief data and AI officer
Axa UK
Tom Clay hief data scientist
Covéa Insurance
Jon Whitear Speciality sales, EMEA and APAC Hyland
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1. Defining what makes AI “agentic”
Chapters
2. From pilots to proof of value
3. Balancing efficiency and augmentation
4. Building guardrails for autonomy
5. Balancing governance and resilience
What’s the biggest opportunity – or risk –
in adopting agentic AI for your organisation?
Q
Embedding explainability Integrating with core systems Building trust and oversight Upskilling the workforce Scaling successful pilots
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Thank you
Defining what
makes AI “agentic”
Chapter 1:
From pilots
to proof of value
Chapter 2:
Balancing efficiency and augmentation
Chapter 3:
Building guardrails for autonomy
Chapter 4:
Balancing
governance
and resilience
Chapter 5:
3. Augmentation over automation
Agentic AI enhances people and processes, driving better outcomes instead of simply cutting costs.
1. Guardrails, not guesswork
Clear governance, explainability and training keep autonomous systems transparent, consistent and accountable.
2. Education is everything
AI adoption succeeds when insurers invest
in skills, culture and confidence across
their workforce.
Culture and
confidence
Chapter 6:
6. Culture and confidence