Sibos

The bulk of the industry already has outsourcing arrangements in place

Relationships hold the key to successful managed services

“Firms are increasingly looking for a range of broader and deeper services, which in turn help them to rationalize the relationships they have down to a more manageable number.”

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Impact

Current collaboration

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Solution

There is little doubt that one of the significant by-products of the Covid-19 pandemic is the surge in interest in managed services from firms across the financial services industry. Not only do they help firms manage their variable costs, but they also dramatically reduce time-to-market for new technologies and services, while simultaneously enhancing operational simplicity and resilience. WatersTechnology, in association with SmartStream, surveyed 30 heads of operations across a range of capital markets firms to assess the current managed services landscape, how they make their outsourcing decisions, and what their expectations are with regard to the future of the managed services market.

Here’s what we found…

Future-proofing and operational resilience are the biggest benefits

What firms are looking for from a managed service provider

Click to know more

77% of all respondents already have a managed service, while 25% report that every business process within the firm is evaluated from a managed service perspective.

41% of respondents see future-proofing the business against upgrades and implementations as the primary benefit of entering into a managed service, while 25% cite improved operational resilience and simplicity.

The majority of respondents value either a provider’s flexibility and amenability (40%) or its reputation and track record of successful managed service relationships (30%)

Download the whitepaper

What firms are looking for from a managed service provider

The bulk of the industry already has outsourcing arrangements in place

Future-proofing and operational resilience are the biggest benefits

What firms are looking for from a managed service provider

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