What will the insurance policy of the future look like?
AI is already changing how insurers process information, support underwriting and make decisions. As its capabilities develop, insurers face choices over how far to automate, where human judgement remains essential and how actively they shape AI’s role across the business.
In a recent Insurance Post webinar, held in association with Hyland and Duck Creek Technologies, industry experts explored the shift towards agentic underwriting and what it could mean for the insurance policy of the future.
Three stages of AI
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Sifting submissions, identifying missing information and helping underwriters focus on the most important elements of a risk.
Taking data and, within defined parameters, reaching decisions and taking actions.
Summarising submissions, extracting information from documents and querying underwriting guidance.
Personal productivity
Workflow acceleration
Agentic underwriting
Key themes
Business value
How can insurers move beyond AI experimentation and identify applications that deliver repeatable business value?
Human oversight
As AI gains greater autonomy, where will human judgement, expertise and accountability remain essential?
Context and data
How can insurers give AI access to the underwriting knowledge and data it needs while maintaining appropriate controls?
Governance
How can governance and explainability keep pace as insurers move towards more agentic applications?
The panel
Raj Bosamia,
Chief information officer, Iprism
Jonathan Whitear,
Speciality sales,
EMEA and APAC,
Hyland
Watch the webinar
1. Where is insurance AI today?
Chapters
2. Building AI capability
3. Preparing for the future of AI
4. Ensuring safe adoption
5. Giving AI the right context
6. Where human empathy still matters
7. Protecting underwriting expertise
8. Governance and accountability
What is the biggest challenge your firm faces in its digital transformation journey?
Q
Legacy systems
Siloed data
Regulatory complexity
Lack of a clear digital strategy
Shortage of skilled resources
Cultural resistance to change
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Thank you
Where is insurance AI today?
Chapter 1:
Building AI capability
Chapter 2:
Preparing for the future of AI
Chapter 3:
Ensuring safe adoption
Chapter 4:
Giving AI the right context
Chapter 5:
Where human empathy still matters
Chapter 6:
Protecting underwriting expertise
Chapter 7:
Are insurers ready for AI? The question we ask is: ‘Do you want to make it happen or do you want it to happen to you?
Jonathan Whitear, Hyland
Governance and accountability
Chapter 8:
Most of the market at the moment is probably somewhere between the first and the second stage.
Matthew Priestley, Duck Creek Technologies
Matthew Priestley,
Director of solution architecture, Europe,
Duck Creek Technologies
Scott McGee,
Deputy editor,
Insurance Post
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