2024 Event App Guide for Attendees | Enterprise IT Events
Enterprise Connect | Data Center World | SupportWorld Live | ICMI's Contact Center Expo | Service Management World
Make the most of your event experience with the Enterprise IT Events App. Build your schedule, connect with attendees, interact with exhibitors & sponsors, and more. One Week Before the Event You’ll receive an email with a link directing you to get started with your event preparation. This email will come from Swapcard, our Event App provider. Whitelist noreply@swapcard.com to ensure delivery. Download the app through the Google Play or Apple App Store. Search 'Enterprise IT Events' or scan the QR code. For additional assistance, click the help desk in the app or visit the customer service desk on-site.
Be sure to turn on notifications to know when attendees are contacting you in real-time. For IOS, you can manage notifications within the app settings. For Android, you can manage the notifications on the phone settings within notifications settings
Welcome
Downloading the App
You’ll receive an email similar to this one branded with your event that includes a button directing to a login page. Your account is automatically pre-created by our event team through our registration system. A window will then ask that you create a password for your account. If you already have an account, it will take you to the event home page.
How To
Logging In For the First Time
Whitelist noreply@swapcard.com to ensure you receive important emails during the event.
Information you can edit on your profile: Personal Information Biography Social Media Contact Details Note that contact details are only shared with confirmed connections or scanned by sponsors Profile Picture Square images (1:1 ratio), size of 200x200 px and no larger than 1 MB. Additional information may be included depending on your event. Display My Status Turn this on to have the indicator show when you are logged in to the event and ready to network.
Update Your Profile
People are more likely to reach out and connect if they can learn more about you.
You can browse by day or search by: Keyword Pass Type Filter Sessions Type Filter Location Bookmark A Session From the Agenda Page, you can bookmark a session by clicking on the symbol in the upper right corner of the session information. Add to Schedule From the Session Page, simply click the 'Add to My Schedule' button to bookmark and add to your schedule. Related Sessions When viewing sessions of interest, the bottom of the app will show related sessions in the 'you may also like' section'.
Browse and Build Your Schedule
Agenda
The schedule you see is customized to the pass you registered for and will show you the time zone on your phone, tablet, or computer browser.
The event app allows you to build a customized schedule. This view will show you the following: My Schedule - shows all sessions you've bookmarked My Meetings - pending or confirmed meetings you've scheduled My Networking - contacts you've connected with Bookmarked Companies - exhibitors you've bookmarked Wish List - find the marketing materials and list of products and services you've checked off Exporting Your Calendar There are two options to export your calendar. Click Export to my calendar. This exports your calendar as an ics file that you can then add to your personal calendar. Download a PDF. Click the download button in the upper right-hand corner for a PDF version of your personalized calendar.
My Schedule
Attendees can: View visible attendees View profiles Make a connection Schedule a 1:1 meeting Our AI-fueled platform will: Suggest people you should meet based on your profile Allow you to filter the list by key criteria Refine suggestions of people you should meet when you add keywords to your profile, feeding the matchmaking algorithm Search By: Keyword
Filter By: Job Function Industry Products & Services Company Size Make A Connection: From the main navigation, click on Attendees Sort and filter attendees to find contacts you'd like to connect with Click on their name to view their profile or click on the person icon with the plus (+) sign Craft a personal message to the person and send the connection request Once you've made a connection, you can chat directly with the contact, score, tag, and make notes about the contact
View and Connect with Attendees,
Attendees
AI recommendations find those with similar profiles.
Attendees can interact with Sponsors & Exhibitors via the mobile app or desktop site. Schedule meetings Bookmark exhibitors you want to visit in the Expo Hall View company profiles View demos Connect with exhibitor staff View sponsored sessions Browse the digital library, including product guides and white papers How to Start a Video Meeting From main navigation, click on "My Agenda" If your meeting request is confirmed, a button "Meeting Call" will appear 1 hour before your meeting Click on Meeting Call to start your meeting Incoming meeting requests will appear in the notifications area on the toolbar
Exhibitors
Event App Help Desk Chat with event team members by clicking the Help Desk button Onsite Customer Service and/or Registration Visit one of our customer service areas for help in-person.
Need Help?
We look forward to seeing you onsite!
