The #1 Event for Service Management Leaders
2025 Exhibit & Sponsorship Brochure
SMWorld.com
HDI's Service Management World is a conference and expo designed exclusively for service management professionals seeking to better manage customer and business expectations, discover emerging technologies, and stay ahead of evolving practices. Exhibiting at the ITSM industry's can’t-miss event puts your company at the forefront of the minds of qualified buyers, spanning a diverse range of job titles, functions, and vertical sectors.
Overview
Booth/Sponsorship Packages
Marketing & Promotional Opportunities
Contact Us
Empowering the IT Support & Service Management Community
Showcase market expertise
Go-to-market with new product/service launches
Establish or build an industry presence
Generate quality sales leads
"HDI has a great community and so many people that work in service management are here so really for me, as a director of product marketing, we are here to learn about the challenges and problems that they people are facing." Director of Product Marketing, InvGate
November 16-20, 2025 Orlando, FL
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 35 years ago, and are the standard for performance improvement at both the organizational and professional levels.
ICMI's expert trainers annually equip thousands of contact center professionals, focusing on strategic value, operations management, people management and technology.
Events
Our seasoned advisors collaborate to empower organizations globally, providing assessments and tailored solutions for better customer experiences and business outcomes.
Develop smarter service and better business outcomes with HDI.
Content
Training
Consulting
600
Attendees
28
Exhibitors & Sponsors
61
Speakers
55
Sessions
3
Keynote Addresses
Nearly
2024 Event Recap
"This event provides great value in networking with industry leaders who have dealt with and understand the journey you are about to take or are on." -2024 Attendee
Sources: Service Management World 2024 registration data and post-show survey
Professional Staff
C-Level
VP/Director
Manager
Supervisor/Team Lead
Less than 100
20,000+
5,000-19,999
100-999
8%
24%
35%
17%
15%
25%
11%
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Reach Decision-Makers at Leading Companies
American Equity Allstate Basin Electric Power Cooperative Baycare Health System Blue Cross Blue Shield Boston University Church of Jesus Christ City of Henderson City of Olympia Costco Cox Enterprises, Inc. Country Financial Credit Acceptance Credit Union of Colorado DraftKings Duquesne University Duracell Farm Credit Services of America Fisher Phillips Flynn Restaurant Group General Mills Grainger Greystone IT, Inc. GROWMARK Hallmark Cards
Sample of 2024 Verified Organizations Onsite
Source: HDI's Service Management World 2024 registration data and post-show survey
Attendee Snapshot
Keeping up-to-date with new trends and innovations is the #1 reason attendees come to HDI's Service Management World.
Job Level
Company Size
67%
are managers or above
Intuitive Johnson Controls Federal Systems Johnson County Community College Kawasaki Motors Corp., USA Lincoln Electric System Loudoun County Government Louisville Metro Government Mayo Clinic Metropolitan Water District of Salt Lake Milwaukee Tool Multnomah County Nationwide Children's Hospital Navy Federal Credit Union NBC Universal New England Biolabs, Inc. New Enterprise Stone & Lime Co, Inc North Dakota Information Technology Northwestern Mutual NYCM Insurance Occidental Petroleum Corporation Office of the US Courts One Community Bank Orange County Public Schools Park Dental Parkland Health and Hospital System
Potawatomi Casino Hotel Progressive Insurance Rutgers University SAIC Sammons Financial Group SouthState Bank SRS Distribution Sutter Health Texas Tech University System The Pokémon Company The Task Force for Global Health T-Mobile UC Berkeley UCLA Health IT University of Georgia University of Michigan University of Notre Dame University of Pittsburgh University of Tennessee University of Utah Vanguard Weyerhaeuser Worthington Steel Yesway
Manager of Technical Services Manager, Information Services Manager, IS Service Center Manager, IT End User Services Manager, IT Service Delivery Request & Incident Manager Service Delivery Manager Service Desk Team Lead Service Management Analyst Solution Architect Sr Director of Service Desk Sr. Business Process Consultant/Team Lead Sr. IT Infrastructure Engineer Sr. Manager IT Support Sr. Mgr. of Tech Engagement and Support Supervisor, Service Management Support Desk Manager System Analyst System Support Center Manager Technical Support Engineer Technology Services Manager VP IT Service Desk Manager VP Tech Support VP, Managed Services
Assistant Director, Service & Support Operations Business Application Manager Business Systems Manager CEO Configuration Management Analyst Delivery Services Manager Desktop Support Manager Digital Support and Service Delivery Manager Director of Enterprise Services Support Director of IT Operations Director of IT Support Services Director of ITSM Director, IT Customer Service Help Desk End User Compute & Collaboration Manager Enterprise Services Manager Executive Director, Client Technology Services Head of Business Customer Support Head of IT Service Operations Help Desk Supervisor Implementation Manager Incident/Problem Manager IT Director IT Service Desk Manager IT Systems Support Supervisor
Sample of 2024 Verified Job Titles Onsite
93%
See the event as important to their job/role
95%
Find the Expo Hall to be a valuable experience
Net Promoter Score (NPS)
63
16%
1,000-4,999
with 1,000+ employees
64%
Top Industries
Financial Services
Software Development
Higher Education
Healthcare Provider
Communications
Who Exhibits?
“Thank you, HDI, for organizing the outstanding Service Management World event in Orlando. The quality, organization, and inspiring attendees made it an incredible experience.” Marketing Director, Teclib
What's in Store for 2025
Conference
Expo Hall Hours
Tuesday, November 18 5:00 PM - 7:00 PM
Wednesday, November 19 1:00 PM - 6:00 PM
Thursday, November 20 1:00 PM - 4:00 PM
Our expert-led conference program will home in on the latest systems, software, services and applications in the ITSM space.
3-Day Expo
The Service Management World show floor is the go-to place for attendees to find solutions to build better business outcomes for their business.
Solution Spotlights
This designated area in the Expo Hall empowers exhibitors to demonstrate products in action through 20-minute subject matter expert talks.
Lunch & Learns
Position your company as an industry leader with a 45-minute presentation to your target audience during a lunch break.
Keynotes
Our dynamic keynotes will have attendees walking away re-invigorated with new ways of thinking about their career, leadership style, and management approach.
Networking Receptions
Meet and network with industry professionals in a comfortable and relaxed environment as they enjoy libations and nosh on appetizers.
Luau-Themed Conference Party
Mix and mingle with the fellow HDI community while enjoying tropical decorations, creative cocktails, and a delicious spread of traditional Hawaiian cuisine.
Passport to Prizes Giveaway
Participants will gather for one of the most exciting, edge-of-your-seat experiences at the conference as they enter to win eligible prizes.
Connecting the Dots: Frameworks and Methodologies
Conference Programming
Conference tracks are subject to change.
Optimizing Culture and Leadership
Driving Strategic Decision-Making
With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Service Management World's 2025 conference program is designed to help attendees embrace today’s ever changing landscape.
Modernizing Service Management
Learn More
Diamond Sponsor
Key Benefits
Exclusive Morning Keynote: 20-minute presentation during a General Session, scheduled before a Keynote speaker Expo Hall Welcome Reception Co-Sponsor: Recognized via signage and cocktail napkins Exclusive Conference Badge Lanyard or Conference Bag sponsor
Branding & Promotion
Build brand awareness with your target audience through a variety of channels, including expo hall aisle signs co-sponsorship, 4.5' x 4.5' floor cling in conference area, company blurb in pre-event email, push notification in the official event app, conference bag insert, Passport to Prizes participation, and logo exposure (online, email and onsite)
20' x 20' Booth + Premium Location
Lead Insights
Beyond your standard badge scans at the event, Service Management World's new lead delivery and insights platform enables you to gain a deeper understanding of who your leads are, how they have interacted with you across your campaign, and what topics matter to them
Request Pricing
Passes
Two (2) 3-day Conference passes Eight (8) complimentary Exhbitor Booth Staff passes Access to Expo Hall, Keynote Sessions, Networking Receptions, and Conference Party Invite customers to join you in Orlando for a discounted rate with a special code
Platinum Sponsor
Lunch & Learn Session: 45-minute product-specific presentation during lunchtime hours Solution Spotlight Session: 20-minute presentation at the Expo Hall Theater Networking Reception Co-Sponsor: Recognized via signage
Build brand awareness with your target audience through a variety of channels, including company blurb in a pre-event email, push notification in the official event app, conference bag insert, Passport to Prizes participation, and logo exposure (online, email and onsite)
Gold Package
Key Benefit
Solution Spotlight Session: 20-minute presentation at the Expo Hall Theater
Build brand awareness with your target audience through a variety of channels, including a digital meter panel ad, conference bag insert, Passport to Prizes participation, and logo exposure (online and onsite)
10' x 20' Booth + Premium Location
Two (2) 3-day Conference passes Five (5) complimentary Exhbitor Booth Staff passes Access to Expo Hall, Keynote Sessions, Networking Receptions, and Conference Party Invite customers to join you in Orlando for a discounted rate with a special code
Silver Sponsor
Build brand awareness with your target audience through variety of channels, including a conference bag insert, Passport to Prizes participation, and logo exposure (online and onsite)
One (1) 3-day Conference pass Three (3) complimentary Exhbitor Booth Staff passes Access to Expo Hall, Keynote Sessions, Networking Receptions, and Conference Party Invite customers to join you in Orlando for a discounted rate with a special code
Bronze Sponsor
10' x 10' Booth + Premium Location
Build brand awareness with your target audience through variety of channels, including Passport to Prizes participation and logo exposure (online and onsite)
Exhibitor
10' x 10' or 10' x 20' Booth
Build brand awareness with your target audience through logo exposure (online and onsite)
One (1) 3-day Conference pass Three (3) or four (4) complimentary Exhbitor Booth Staff passes Access to Expo Hall, Keynote Sessions, Networking Receptions, and Conference Party Invite customers to join you in Orlando for a discounted rate with a special code
Turnkey Booth Options Available! 10' x 10' and 10' x 20'
Booth Packages at-a-Glance
Request Sponsorship Info
Go Beyond the Booth
Thought Leadership
Networking & Engagement
Booth Traffic Drivers
Showcase your industry expertise and leading solutions through a variety of sponsored speaking opportunities.
Meet new and existing customers through receptions, activation areas, special events and more.
Attract more attendees to your booth through by participating in various Expo Hall events and experiences.
Guarantee your brand is top of mind by taking advantage of various options designed to give your company prime visibility by all attendees.
Lead Generation
Conference Party Track Sponsorship
Lunch & Learn Session Solution Spotlight Session
Ad in Keynote Slides Charging Station Lounge Conference Bag Insert Conference Notebook & Pen Conference T-Shirt Digital Meter Panel Ad Event App Floor Cling Hotel Room Drop Lunch Table Drop Mad Money Machine Registration Water Bottle Wi-Fi
Footprints to Booth Passport to Prizes Special Prize Giveaway
Traffic Drivers
Breaks & Refreshments
Boba Tea Break Coffee Break Fair Trade Chocolate Break Juice Bar Specialty Cocktail Bar The Bellhop Bar
Event Amplification
We know Service Management World is a key moment in your marketing calendar: a chance to build your brand, reach decision makers, and show off your latest innovations.
Maximize Your On-Site Presence With a Wraparound Event Strategy
Our Event Amplification packages extend the impact of your work on-site, so you can build online and in-person touchpoints with attendees before, during and after the event.
Build Brand Awareness
Build brand exposure with attendees before they arrive in Orlando Turn the best on-site moments into content that feeds your marketing campaigns all year round Support your sales teams by turning event leads into new business opportunities
Banner Ad Campaign Event Snapshot Video 'Junior' Kickstart Page
Craft Thought Leadership
'Trending In' Expert Article QuickTake Video Session Capture Event Key Takeaways
Showcase Your Products
Native Ad Campaign Event Snapshot Video Product Demo Video
ICMI Webinars - Make An Impact Year-Round
Position your company as an industry expert and connect with prospects actively seeking education on a key topic or a solution to their challenge. Our webinars are a cost-effective way to create powerful, engaging content that generates qualified leads and allows you to connect directly with prospects ahead of ICMI’s Contact Center Expo 2025.
2025 Webinar Calendar & Themes
Download the ICMI Webinar Series Sales Kit to learn how to maximize your ROI before and after ICMI's Contact Center Expo.
March 6 From Data to Action: How to Find the Contact Center Metrics That Drive Performance
May 8 From Burnout to Buy-In: Practical Tips to Foster Agent Engagement and Motivation
September 4 From Chaos to Clarity: Leveraging Tech and Strategy for WFM Success
Ready to Get Started?
Contact our team to learn more about pricing and how you can secure your spot at Service Management World 2025.
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