How well does your Contact Center perform under extreme stress?
performance testing
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When did you last stress test your contact center environment?
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$83B
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Changing vendors for any of the following technologies: SIP, DID, or toll-free carrier; SBC, IVR, CTI, and agent desktop CRM systems
Streamline CX Technology Integrations, improve customer satisfaction while expanding the capacity of your contact center platform
Ensuring capacity and spikes in demand before peak busy season (open enrollment, Cyber Monday, holidays, tax season, storm season, etc)
Migration of communications infrastructure to the cloud
Certification of third-party business process outsourcer
Regulatory compliance testing of call recording, disaster recovery or other business continuity planning
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Uncover unknown complexities and interoperability issues before they negatively impact customer satisfaction, and assure the stability and performance of your communication technologies.
Evaluate business-critical applications
We chose Hammer to ensure our operations run at peak performance and with seamless, low-effort customer interactions
Why leave the reliability of mission-critical communications systems to chance?
Is “rip and replace” and moving to the cloud the best decision for improving CX?
Do you really know what’s going on in your contact center?
Request a Demo
On-demand, end user access to run volume performance tests
Automates bulk call generation for testing Contact Center and UC environments
Report's pass/fail, failure step and failure reason
Unlimited test scripts and executions. Ability to create, maintain and execute your test scripts.
Expedite ROI. Achieve targeted levels of customer satisfaction, directly impacting brand equity, customer retention, and business revenues.
Access premium managed testing service to identify stress-induced issues
Get visibility into user experience, application, and network performance with Hammer’s proven methodology. Includes interactions between technology solutions, new and/or existing, from multiple vendors to identify issues and gain confidence that new and existing technology will work as designed.
SPEAK TO OUR EXPERTS TODAY!
Available for every technology implementation, regardless of size. Hammer experienced experts reduce deployment risks, extend value of existing investments, even the smallest deployments:
is lost each year in the U.S. due to poor customer service experiences
BAIN & CO.
of companies believe they deliver superior customer experience, but only this amount of their customers agree:
80%
8%
SQM GROUP
improvement in call response in the average CC results in annual operational savings of:
1%
$276K
CEB
of customers who have a low-effort service experience will buy again from the same company
94%
global banks
6 / 10
global healthcare organizations
8 / 10
largest insurance companies
7 / 10
Highly regulated industries trust Hammer testing and monitoring solutions to reduce operational risk and drive service innovation
Use our turnkey performance, and stress testing managed service to find out!
Frequent changes to back-end systems create instability and performance defects. If they fail, customers and agents cannot complete inquiries or payments. This leads to poor CX, customer churn, and lost revenues.
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Contact Center Operations Manager, Healthcare
Additional useful resources
Why CCaaS migrations aren’t always smooth sailing
The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering.
read blog article
What is contact center testing, and why you need it now?
Kurt Dahlstrand, Director Technical Sales & Services at Hammer, explains how automated testing and monitoring can help you avoid costly CX failures.
read blog article
Contact center testing tools are now available for Amazon Connect
Hammer launches a new solution to validate and accelerate Amazon Connect migrations.
read blog article
What is VoiceWatch, and how does it meet market needs?
The best way to overcome challenges is by anticipating them. VoiceWatch enables CX teams to do precisely that.
read blog article