Welcome to the latest edition of the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day? You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance.
Check out this month’s top headlines to stay informed and stay ahead.
Hammer newsletter | MARCH 2024
Hammer Edge: Agent Experience Management managed
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eXPLORE sOLUTION
We chose Hammer to ensure our operations run at peak performance and with seamless, low-effort customer interactions
Coming soon: Hammer Edge
Hammer’s new CX solution offers transparency into network, application, and system health across your entire agent population. Deliver unparalleled performance visibility and resolve performance issues in record time with Hammer Edge.
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Contact Center Operations Manager, Healthcare
product innovations
hammer news
events
spotlight
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product innovations
Google Dialogflow test script automation
Unlock weeks of lost productivity and rest assured that – regardless of sophistication, scale, or complexity – AI conversational customer journeys perform as intended with the help of Hammer’s Google Dialogflow Transformer capability in Hammer On-Demand QA.
hammer news
Outbound dialing and SMS testing
Hammer is the only contact center testing provider that can ensure outbound dialing and SMS messages are delivered and performing as intended. Make sure that your outbound communications are performing just as well as your inbound with this new guide.
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Top
spotlight
In an industry first, Hammer is launching secure end-to-end testing compliant with security capabilities including single sign-on and multi-factor authentication capabilities on Amazon Connect Virtual Agents. This addition to the Hammer solution suite will increase resiliency for security-focused organizations. Want to learn more? Reach out to our team!
Coming soon: SSO and MFA on Amazon Connect virtual agents
Contact Us
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Insights
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Feb. 2024
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Dec. 2023
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ARCHIVE
Want to keep up with the latest Hammer news and releases even more often? Follow us on LinkedIn and add insights from the world’s leading CX and testing experts to your newsfeed.
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events
DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation and what it means for the financial sector. Hear the top takeaways from this essential event.
Date: March 6, 2024
Location: Online webinar
Top 3 takeaways from our DORA webinar
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Date: April 10, 2024
Location: Online webinar
Hammer and Servion invite you to our next webinar! Learn new methods for preparing and strengthening utility contact centers for the challenges posed by Mother Nature’s worst. Register today to overcome tomorrow’s extreme weather.
Brace your Contact Center for the storm
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