The first way to achieve cost optimisation is by being more efficient with the resources you already have.
Many organisations are hindered by manual processes, which reduce the effectiveness of your technology and people.
Save time and money by introducing automation wherever you have labour-intensive processes or tools.
36%
Machine
learning
37%
Image recognition/
optical character recognition
44%
Robotic
process
automation
57%
Business process
and/or case management platforms
10%
100%
Cognitive
engines
16%
Natural
language
processing
25%
Chatbots, virtual
and/or voice
assistants
32%
Process
mining, discovery and/or documentation
#1
2
3
4
1
Create efficiencies through process automation.
Tip 1
Where IT leaders say they’re introducing automation:
66% of organisations actively pursued automation in 2020.
Introducing automation processes via an outsourced IT partner helps to reduce
labour costs and logistical complexities.
The productivity of your people is just as important as the efficiency of your IT.
56% of CEOs say employee productivity is of high concern. But you can’t expect to increase employee productivity without improving Employee Experience (EX).
2
3
4
1
Make employee experience a priority.
Tip 2
71%
64%
Higher employee engagement
Increased employee productivity
Improved organisational resilience
Improved organisational agility
61%
The positive results of EX initiatives
62%
66% of organisations that make EX a high priority see a positive impact on profitability.
This should be a shared responsibility since the IT department can drastically improve
the employee experience through convenience features, such as:
However, the IT department rarely takes responsibility for EX:
of business executives say human resources is responsible for EX.
say IT is responsible for EX.
40%
Single
Sign-On
(SSO)
Self-service
IT support
Modern apps
to access
legacy systems
E-procurement storefront
for hardware, software
and services
Michael Gretczko, Deloitte consulting principle
“Employee experience can result in increased productivity,
higher devotion to work, less employee turnover and higher profitability.
These are the tangible results of an engaged workforce.”
< 5% say IT is responsible for EX.
<5%
Increasing cashflow liquidity is a common goal for many clients today and subscription models are the easiest way to achieve this.
51% of IT professionals report seeing reduced costs as a result of subscription models.
Also known as “Anything as a Service” (XaaS), subscription models let organisations consume IT functions (software, security, services etc.) through a pay-as-you-go pricing structure. This eliminates the need for large, upfront investments and gives organisations greater flexibility and control over their finances.
2
3
4
1
Make the switch to subscription models.
Tip 3
Benefits of XaaS
7 in 10 organisations see better ROI and lower TCO from XaaS adoption vs. traditional IT.
Predictable monthly payments
Faster Return on Investment (ROI)
Continuous upgrades and simplified maintenance
Greater flexibility and ability to innovate quickly
As much as 70% of the IT budget goes toward keeping business-critical systems running. Working with an IT partner to offset these costs can result in a savings of 25% to 45%.
Organisations that employ managed services typically increase operational efficiency by 45% to 65%.
However, having too many partners can have the opposite effect, draining your resources and increasing the complexity of your environment. Reduce costs and increase efficiency by consolidating to a single IT partner.
2
3
4
1
Hire fewer and better partners.
Tip 4
Driving Business Value Through Vendor Consolidation, Insight
“IT vendor consolidation is a strategic decision that – if undertaken
correctly, alongside the right partners – can drive greater business value
and position the enterprise for future growth.”
Exhibits expertise across many
IT specialities
Demonstrates value beyond financial metrics
Has strong relationships with multiple IT manufacturers
Offers automated processes and a large portfolio
of integrations
Qualities of a capable IT partner
