AI & Cybersecurity Trends
in Belgian organisations
Driven by the advance of Gen AI, businesses can no longer view digitisation as something nice to have. Both customers and employees expect them to bridge the gap between the physical and digital world.
To find out how organisations in Belgium are dealing with this trend and where they stand in terms of cybersecurity, Insight and iVox conducted a comprehensive survey.
The survey asked 150 Belgian respondents about their experiences with AI & cybersecurity. Their roles range from IT staff to middle management & senior management/executives.
Top 5 sectors represented in survey:
50%
The rest do not have an IT role but have a good understanding or are well-informed of the IT policy in the organisation.
Healthcare
Public Sector
Financial Services
Information Technology
Engineering
14%
14%
13%
13%
7%
*Nearly
of respondents have an IT role.
Summary – key takeaways:
77% use AI tools, but only 5% have integrated them into
most processes
ChatGPT is the most widely used Gen AI tool (44%)
Increased productivity & cost savings are the main benefits of using AI
6 in 10 expect AI will eventually replace humans
Protecting sensitive data & impact on critical thinking are key concerns
The evolving threat landscape is the biggest challenge to security & compliance
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How we use Artificial Intelligence
How Belgian organisations use AI
ChatGPT (OpenAI)
44%
27.6%
25.0%
8.6%
Microsoft Copilot
Internal ChatGPT version
Google Bard
5.3%
Highly dependent on AI tools for most processes
20.7%
AI tools are integrated in multiple processes
22.7%
No use of AI tools
51.3%
Limited use of AI tools
How Belgian organisations use AI
Most popular Gen AI tools
Most popular Gen AI tools
Increased productivity
24.7%
16.7%
12.0%
10.7%
Predictive analytics
Improved employee experience
Enhanced decision-making
Top 5 AI benefits
Top 5 AI benefits
10.7%
Cost
savings
3 in 5 believe that AI will
ultimately replace humans
3 in 5 believe that AI will
ultimately replace humans
Respondents that already make extensive use of AI applications consider improved employee experience (17.9%) more important than those who make no or limited use of AI (9.9%). For many employees, especially new generations, tools that offer a flexible experience are now important conditions when choosing an employer.
With 77% of organisations using AI tools, the risk of Shadow IT is increasing. When people use open AI applications such as ChatGPT, they could inadvertently share sensitive data with a public database. Therefore, businesses must integrate AI into their processes & give people access to more secure solutions, such as Microsoft Copilot or an in-house version of ChatGPT.
7.3%
AI will completely replace humans in most sectors/tasks
51.3%
AI will replace humans, but only in specific sectors/tasks
While middle (6.1%) and senior management (0%) hardly think Artificial Intelligence will entirely replace humans, this fear is much greater among IT staff (18.2%). Ultimately, AI is changing the way we work and it will take over some tasks or aspects of our jobs, but humans still provide the data and make decisions about the impact of AI. The figure above shows that people are not yet fully aware of the technology’s potential and value.
41.3%
AI will enhance human capabilities, but never replace us
The impact of AI on Cybersecurity
26.7%
Very advanced
55.3%
Good
2.7%
Just getting started
13.3%
Not very good
Becoming too dependent, impact on critical thinking
18.7%
18.0%
16.0%
11.3%
10.0%
Protecting sensitive data & intellectual property
Worries about accuracy & reliability of outcomes
Ethical & bias concerns
Lack of understanding/ requiring
new skill
sets
Top 5 concerns about using AI
Top 5 concerns about using AI
Level of data management practices in organisations
Level of data management practices in organisations
Upcoming challenges in managing data
Upcoming challenges in managing data
How to protect AI systems from cyber threats?
How to protect AI systems from cyber threats?
“Only 23% of respondents are certain that their organisation is completely compliant with security legislation. Some businesses still ignore it and just hope for the best”
The biggest security challenges
The biggest security challenges
2.0%
No formal practices
Apply security measures tailored for AI
42.0%
38.7%
38.0%
37.3%
35.3%
Use strong encryption methods
Keep AI systems updated
Conduct regular security audits
Enforce strict access controls
Organisations are constantly facing new threats. However, securing their systems will not be enough unless users are properly trained and aware of the risks and best practices. More focus on training staff will be essential to make progress.
Rapidly evolving threat landscape
49.3%
30.7%
26.7%
24.0%
20.0%
Third- party risk management
Lack of awareness & training
Lack of internal expertise
Complex rules
Organisations are constantly facing new threats. However, securing their systems will not be enough unless users are properly trained and aware of the risks and best practices. More focus on training staff will be essential to make progress.
In most organisations, the use of AI is still in its infancy. The focus on protecting sensitive data and concerns about the reliability of the output (“garbage in, garbage out”) are justified. Businesses need proper data management techniques to ensure privacy, security, reliability and compliance; Insight can help set up these practices.
45%
Ensuring data privacy & security
40%
Managing systems across diverse systems
36%
Strengthening security measures
Ready to learn more?
Maximising organisational intelligence with Gen AI technology will be one of the most significant trends in 2024. Read our Insight Trend Report to get more insights from our experts.
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