6
questions to ask
before transforming
your tech
A technology upgrade is a major undertaking for
any organisation.
As with any large purchase, you’ll want to make sure that you get the desired results from your investment.
Learn more
Before even looking at possible
solutions, you should define your goals.
Start by outlining your ideal user
experience and desired business
outcomes. Next consider the technology
you have and how it is being utilised.
1
Action
Talk to Insight about a
Connected Workforce Assessment.
We’ll take a structured approach to
understanding your current usage
and help you identify areas
for improvement.
What
are my
business needs?
3
Will my
chosen technology integrate with my current stack?
Before making a big investment,
make sure your chosen solution is
compatible with your current technology
stack and is future proof. For example, if
you’re investing in a cloud call centre
solution you should check that it integrates
with your current CRM.
Action
Create a shortlist of the best
solutions then speak to Insight for advice.
A Discovery Workshop will help you to
understand how the latest technologies can
support your business needs.
2
What technology is right for my business?
Once you’ve identified the processes
that require improvement in your
organisation, search for the technology that
addresses your needs and integrates with your
current solutions. The more research the better.
Action
4
Is my organisation ready for change?
“Organisations don’t
change – people change” *.
Do not assume that implementing the right
technology will automatically deliver benefits.
Identify the risk, the business sponsors’
competencies and the impact to the people
in your organisation so that you can take
the relevant steps to address them.
Action
An Insight Change Readiness
Assessment can pinpoint exactly what you
need to do to drive lasting change
among your employees.
5
How can
I ensure successful adoption of the new tech?
Once you have
identified any barriers to adoption,
you should develop a change management
strategy and relevant adoption plans to help
onboard the new solution. For best practice use
the ADKAR* model to address the individual journey
each end user must go through for you to receive a
prompt and successful return on investment.
Action
Learn more about change
management best practice by
reading our case study:
IMI standardises Videoconferencing
solution across 50+ countries
6
Should
I go it
alone?
A properly executed change
management plan is the only way to
ensure that you get the full benefit from your
investment in new technology. If you don’t
have the resources in-house, working with a
partner with proven change management
expertise is your best option.
Action
Find out how Insight can
make your journey to the modern
workplace seamless, secure and successful.
Next steps:
Book a 15-minute discovery call now with one of our experts.
If you’re unsure about
compatibility, talk to a solution expert.
Our Discovery Workshop consultations
will help you to assess which is the best
solution for your business.
*Awareness, Desire, Knowledge, Ability and Reinforcement
* McKinsey
4
“Organisations don’t change –
people change”*. Do not assume
that implementing the right technology
will automatically deliver benefits.
Identify the risk, the business sponsors’
competencies and the impact to the
people in your organisation so that
you can take the relevant steps
to address them.
* McKinsey
Action
An Insight Change Readiness
Assessment can pinpoint exactly what
you need to do to drive lasting change
among your employees.
What
are my
business needs?
How can
I ensure successful adoption of the new tech?
Once you have
identified any barriers to
adoption, you should develop a change
management strategy and relevant
adoption plans to help onboard the new
solution. For best practice use the ADKAR*
model to address the individual journey
each end user must go through for
you to receive a prompt and
successful return on investment.
*Awareness, Desire, Knowledge,
Ability and Reinforcement
Action
Learn more about change
management best practice by
reading our case study:
IMI standardises Videoconferencing
solution across 50+ countries
5
Book a 15-minute discovery call now with one of our experts.
Next steps:
Should
I go it
alone?
A properly executed change
management plan is the only
way to ensure that you get the
full benefit from your investment in new
technology. If you don’t have the resources
in-house, working with a partner with
proven change management
expertise is your best option.
Action
Find out how Insight can
make your journey to the
modern workplace
seamless, secure and successful.
6