AI & Cybersecurity Trends
in Dutch organisations
Driven by the advance of Gen AI, businesses can no longer view digitisation as something nice to have. Both customers and employees expect them to bridge the gap between the physical and digital world.
To find out how organisations in the Netherlands are dealing with this trend and where they stand in terms of cybersecurity, Insight and iVox conducted a comprehensive survey.
The survey asked 150 Dutch respondents about their experiences with AI & cybersecurity. Their roles range from IT staff to middle management & senior management/executives.
Top 5 sectors represented in survey:
39%
The rest do not have an IT role but have a good understanding or are well-informed of the IT policy in the organisation.
Healthcare
Public Sector
Financial Services
Information Technology
Engineering
27%
17%
14%
9%
9%
*Nearly
of respondents have an IT role.
Summary – key takeaways:
75% use AI tools, but only 9% have integrated them into most processes
ChatGPT is the most widely used Gen AI tool (51%)
Increased productivity & cost savings are the main benefits of using AI
6 in 10 expect AI will eventually replace humans
Protecting sensitive data & replacement of jobs are key concerns
Awareness & training are the biggest challenges to
using AI securely
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How we use Artificial Intelligence
How Dutch organisations use AI
ChatGPT (OpenAI)
50.9%
26.8%
25.9%
15.2%
Internal ChatGPT version
Microsoft Copilot
Google Bard
9.3%
Highly dependent on AI tools for most processes
25.3%
AI tools are integrated in multiple processes
25.3%
No use of AI tools
40.0%
Limited use of AI tools
How Dutch organisations use AI
Most popular Gen AI tools
Most popular Gen AI tools
Increased productivity
22.0%
16.0%
14.0%
7.3%
Cost savings
Enhanced decision-making
Predictive analytics
Top 5 AI benefits
Top 5 AI benefits
9.3%
Personalisation
3 in 5 believe that AI will
ultimately replace humans
3 in 5 believe that AI will
ultimately replace humans
Respondents that already make extensive use of AI applications consider the benefit of cost savings (23%) even more important than productivity gains (19%). Competitive advantage is the least mentioned benefit (2%), although that figure increases among senior managers (7%).
With 75% of organisations using AI tools, the risk of Shadow IT is increasing. When people use open AI applications such as ChatGPT, they could inadvertently share sensitive data with a public database. Therefore, businesses must integrate AI into their processes & give people access to more secure solutions, such as Microsoft Copilot or an in-house version of ChatGPT.
14.7%
AI will completely replace humans in most sectors/tasks
45.3%
AI will replace humans, but only in specific sectors/tasks
Artificial Intelligence is changing the way we work. Although it will definitely take over some tasks or aspects of our jobs, humans still provide the data and make decisions about the impact of AI. The figure above shows that people are not yet fully aware of the technology’s potential and value.
40.0%
AI will enhance human capabilities, but never replace us
The impact of AI on Cybersecurity
22%
Very advanced
52%
Good
5%
Just getting started
18%
Not very good
Replacement of jobs
14.0%
12.0%
12.0%
10.7%
10%
Protecting sensitive data & intellectual property
Lack of understanding/ requiring
new skill
sets
Worries about accuracy & reliability of outcomes
Becoming too dependent, impact on critical thinking
Top 5 concerns about using AI
Top 5 concerns about using AI
Level of data management practices in organisations
Level of data management practices in organisations
Upcoming challenges in managing data
Upcoming challenges in managing data
How to protect AI systems from cyber threats?
How to protect AI systems from cyber threats?
“Only 22% of respondents are certain that their organisation is completely compliant with security legislation. Some businesses still ignore it and just hope for the best”
The biggest security challenges
The biggest security challenges
3%
No formal practices
Keep AI systems updated
49.3%
35.3%
34.7%
34%
34%
Train staff on best practices for AI
Conduct regular security audits
Use strong encryption methods
Apply security measures tailored for AI
Organisations are constantly facing new threats. However, securing their systems will not be enough unless users are properly trained and aware of the risks and best practices. More focus on training staff will be essential to make progress.
Lack of employee awareness
34.0%
32.7%
30.0%
26.0%
22.0%
Third- party risk management
Lack of internal expertise
Rapidly evolving threat landscape
Complex rules
Organisations are constantly facing new threats. However, securing their systems will not be enough unless users are properly trained and aware of the risks and best practices. More focus on training staff will be essential to make progress.
In most organisations, the use of AI is still in its infancy. The focus on protecting sensitive data and concerns about the reliability of the output (“garbage in, garbage out”) are justified. Businesses need proper data management techniques to ensure privacy, security, reliability and compliance; Insight can help set up these practices.
43%
Ensuring data privacy & security
32%
Adapting to new data management technology
29%
Strengthening security measures
Ready to learn more?
Maximising organisational intelligence with Gen AI technology will be one of the most significant trends in 2024. Read our Insight Trend Report to get more insights from our experts.
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