Buyers’ Guide Winter 2020
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Crown Office and Procurator Fiscal Service
Top 5 Public Sector security concerns
Bringing STEM to life in Schools
Remote Working in the Public Sector – The New Normal is Here to Stay
Public Sector Security Challenges in ‘The New Normal’
Top 5 Public Sector Security Concerns
Working With Microsoft Azure Sentinel
How Universities Can Adapt to Remote Learning
Juniper Network for Government
Is Your Data Centre Strategy Correct?
Refurbished Enterprise Devices
How Does Insight Safeguard Your Data and System Security?
Classroom Ready Laptop
Solutions for the Public Sector
Remote Access Solution for
Public Sector Homeworkers
Insight Technology Conference 2020 Webinars
Windows 10 Devices
Network for Government
PUBLIC SECTOR BUYERS' GUIDE - WINTER 20
Welcome to our Security focused edition of the Public Sector Buyers’ Guide.
As we all continue to adjust to the ‘new normal’ moving towards 2021, many organisations are finding that they must reassess their current working practices to enable agile working in order to keep functioning. This can be a daunting task as a considerable amount of effort is required to plan and deliver technologies that enable an effective ‘work from home’ strategy.
One area, however, is often overlooked when making such radical changes in a short period of time.
Many organisations must consider their current security posture and ask themselves - does it still
maintain an appropriate level of protection of their information assets?
Traditionally, for most organisations, the control of end point devices and people access has been within the ‘bubble’ of the office network. However, we now find ourselves in a situation where that ‘bubble’ has burst
and the need to monitor large numbers devices can now extend across the country.
This in turn is resulting in significant opportunity in looking towards more focused initiatives around agile working and business resilience, and alongside this the ever growing need to embrace cloud base security tools.
In this quarter’s Public Sector Buyers’ Guide, we look at the Top 5 Public Sector security concerns organisations are facing now and Public Sector Security Challenges In ‘The New Normal’.
Learning how a move towards a data-centric cybersecurity strategy is more important than ever in the current climate in our article Is your Data Centre strategy correct?
We are confident that the stories and solutions that Insight are able to share within this guide will be a catalyst for change within your organisation.
GM EMEA Marketing,
Digital Learning – The New Norm
As schools invest in Digital Learning Platforms, it is as important as ever that the needs of students and staff are met to allow everyone to thrive within schools and the classroom. Many schools invest in Microsoft licences and are unaware of the accessibility features included at no extra cost to support vision, hearing, mobility, neurodiversity, mental health and learning.
Well, we've always done it that way?
Through leadership Insight’s Adoption & Change Management Consultants help client’s focus on the people dependant elements of their change projects which means they are more likely to get an early and successful ROI.
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Issues of culture, resources and skills prevent public sector organisations from having the necessary agility to make changes. Some publicly funded and charitable institutions believe that they must hold themselves to higher standards than the private sector, because they are accountable to taxpayers and donors. A tender that might be approved in a few days in the private sector could take several weeks.
Additional red-tape and competing budgetary priorities can also add to the time it takes to get the necessary approvals and funding to make changes or sign off on purchases in the public sector. The need to adapt to the digital era is increasingly understood, but due to ongoing structural impediments, some organisations are still reliant on aging technologies and processes that inhibit their ability to move towards a new model of security.
Such challenges are compounded by a lack of in-house expertise. The ongoing shortage of cybersecurity skills is not unique to the public sector, but lucrative salaries at large corporations make it more difficult to recruit the best talent. Often, finding candidates with the right mix of knowledge and experience is next to impossible. Outsourcing is an effective way of coping with this shortage, but some departments face bureaucratic obstacles that prevent them seeking outside help.
The public sector’s data breach problem can also be explained by the type of data in its possession. While all organisations would suffer from disruption caused by an attack, the sensitivity of information handled by public agencies and their importance to everyday life make the consequences of a breach far more significant.
Local councils have details about the most vulnerable people in society. For example while NHS trusts possess extremely sensitive data that could cause serious harm or distress if it was to fall into the wrong hands. The issue of cybersecurity can even be a case of life or death. Earlier this year, the first ever human death indirectly caused by a cyberattack was reported in Germany after a ransomware attack delayed urgent treatment to a patient. Very few, if any, private sector organisations can afford that risk.
Other institutions have access to both personal and commercially sensitive data. For example, universities must protect the corporate and government information they are entrusted with, as well as the findings of research projects. The combination of lucrative bounty and lacklustre security is a tantalising prospect for hackers seeking to maximise their returns.
A simple example of a security risk would be a lecturer having access to sensitive information on a personal smartphone that isn’t controlled by IT, or subject to policies such as encryption and multi-factor authentication. This could prove disastrous if the device is compromised or lost. It would most likely result in a significant financial penalty.
Public sector organisations account for half of all data breach fines issued in the UK.
The need for a data-centric cybersecurity approach has never been greater
The State of Security
The recent reliance on communication and collaboration tools in the workplace has highlighted both the value of digitisation but also the need for data-based security strategies.
There has been a surge in hacking attacks on home workers as criminals seek to exploit any weaknesses and people’s natural curiosity for information. New attack vectors have emerged, including unsecured Zoom video chats and, again, the public sector has been a major target.
One report suggested that a quarter of local government workers are using consumer file sharing tools to complete work tasks(1). Meanwhile, the National Cyber Security Centre (NCSC) recently issued an alert to the academic sector following a spike in ransomware attacks following the return of students in September.
The consequences of a successful phishing attempt or ransomware attack might not materialise for months, or even years to come, but can undermine public trust in institutions and cripple essential services. The need for modern security technologies, processes and training in the public sector has never been more clear.
25% of public sector staff use consumer file sharing services
Digital technologies are transforming organisations of all sizes in all industries. The objectives of these programmes are universal: they seek to drive efficiency and improve levels of service, opening up new ways of working in the process.
At the heart of digital transformation is the greater collection, analysis, and sharing of data between interconnected applications and devices. The expansion in the volume, variety and sensitivity of this information makes even the smallest organisation an attractive target for cybercriminals.
Because of the increased risk from cybercriminals, the government has introduced legislation that places security and privacy obligations on any entity (private or public sector) that handles personal data.
Worryingly, the public sector has so far received of the majority of all fines issued by the UK data protection watchdog.
The need to shift away from traditional infrastructure-based security strategies towards a data-based approach is universal – so why is the public sector finding it so difficult?
Public Sector Security Challenges in ‘The New Normal’
by CHARLOTTE DAVIS
Technology Lead, Insight
Fortunately, change is happening. The spectre of huge fines for
GDPR infringements has sparked action, awareness, and a desire for specialist knowledge. True transformation doesn’t take place overnight, but there are a couple of ‘easy wins’ to increase protection by tapping into the knowledge of partners and vendors.
The first is through the greater adoption of cloud applications and infrastructure. The cloud not only aids wider digitisation efforts but is also more secure than legacy infrastructure thanks to investments made by public cloud vendors (Microsoft spends £1 billion on protecting Azure every year) and because updates are applied automatically.
Many of these cloud platforms have government-specific security certifications that allow them to host public sector workloads and store sensitive data.
The second is to become smarter with cybersecurity purchasing. There’s no point in buying products that can’t be used to their fullest potential because of a lack of resources, or buying many different technologies that don’t work together effectively. Public sector organisations should centralise their security tools through a management platform or via an outsourcing agreement that creates real value.
Some departments find it difficult to outsource security because of the associated red tape, but two thirds of public sector organisations are pursuing this path(2). Working with a trusted partner can help offset the skills gap and ensure that organisations have the right level of protection.
54% of all fines issued by the Information Commissioner’s Office are to public sector organisations.(3)
65% of public sector organisations now outsource security(4)
The new normal
Find out how Insight can help public sector organisations protect themselves in the new normal. Call your Account Manager today: 0844 846 3333
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• Maintain security of school/government/enterprise-issued devices when off-net (Meraki Systems Manager).
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Multi-factor Authentication (MFA) through the cloud. Compliant with NCSC MFA guidance.
Plug and play combined Router, Wireless Access Point and Security device that any end user can install and run with ease.
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Leverage the power of machine learning, and utilise 24x7 Human governance as a force multiplier – attackers are human and business is not run by machines.
To defend our clients’ environments effectively, and prevent business impact, humans need to look at the grey area of “maybe”. Machine learning has become considerably improved in terms of known bad monitoring, machines still struggle with the separation of “could be bad” into “bad” or “false positive”. Most automated systems revert to a slider severity system where to gain visibility of a skilled attacker you will most likely be presented with a significant number of false positives, increasing alert fatigue and reducing the chances of timely detection.
Reduced risk through increased defensive alignment
Insight’s MDR solution provides a number of significant
value adds – including the following additional benefits:
Having worked with a multitude of SIEMs over the years, ranging from Gartner top right through to open source solutions, we believe that Microsoft Azure Sentinel is not only a strong and well-designed SIEM for cloud (particularly Microsoft native) solutions, Sentinel is offering our clients a finely-tuned, centrally managed security ecosystem, which unlike other SIEMs, benefits from the security infrastructure of Microsoft’s entire security stack. Insight utilise Sentinel on behalf of our Public Sector clients to collect data, investigate security incidents and feed into a managed security service if so desired. Furthermore, our clients within Public Sector avoid the commercial disadvantages of traditional SIEM platforms in selecting Sentinel. This means that they have the most commercially viable option available to them and consistently manage their security budgets.
by Richard Diver
Cloud Security Architect, Insight
It’s time for a change in approach. Find out more about how Insight can help you modernise your cloud-based security operations with Microsoft Azure Sentinel.
Creates a data repository enabling risks to be identified in a number of ways including:
Known bad monitoring
Suspected anomalous behaviour alerting
Global threat intelligence
Azure Sentinel provides the following benefits to our clients:
Organises data into logical grouping enabling further manual or automated detections
Aggregates the data into a “single pane of glass” enabling logging of multiple disparate sources such as network, endpoints, emails, etc
Reduces the risk of malicious log tampering by creating multiple correlating sources
Can provide automated responses such as containment and clean-up
Provides information views through the delivery of dashboards and/or other analytics reporting that enables further investigation.
While machines can and do sort a huge amount of data and make simple decisions such as data collection and initial flagging, human analysis provides threat hunting and risk identification in ways that cannot currently be executed by machines – an experienced analyst will look at data and create patterns and investigations based on intuition and experience across many years of defending customers and a passion for finding and analysing new and emerging threats.
Reduced risk through Increased detection capabilities
A key component of the Insight MDR solution is the ability to reject/accept a proposal based on end customer requirements.
Increased value through business targeted responses
By creating extensive business context of our client’s environment, the SOC solution is targeted at key business goals, events and circumstances. A human approach to monitoring adapts to short term business changes and ensure defences are effective. For example, connecting your SOC into your change control informs a key defensive strategy, as is being able to say “there is a board meeting on Monday 12th” this will change the focus of the defences as the risk is changed in the short term – which is something that an attacker may well utilise to target an attack.
Reduced risk through a solution that is embedded into your business workflows
Having the contextual understanding and awareness to predict an attackers next likely move substantially increases the ROI on security investments:
While the global visibility of threat intelligence is undoubtably important and valuable (and something you’re MDR service will provide) the real value in threat intelligence is in the low volume of directly investigated threat indicators that relate directly to our customers, enabling fast decisive defensive plays to address immediate known or suspected risks.
We utilise tooling such as threat modelling and continuous gap analysis with the mitre framework to understand where risk lies for each individual client and target defences accordingly, by utilising common frameworks and systems, and targeting procedures and configurations, MDR targets your defences where they are most impactful and effective.
Increased value through targeting defences at your risks
By providing insight into likely and actual attack vectors, focusing defences and highlighting gaps in a risk / return Insight into defensive roadmaps, focusing investments and re-utilising existing assets to provide better value to our clients.
Increased strategic value
Knowledge retention through continued learning and defensive evolution contributes to Insight’s MDR applying historical learning and patterns with the agility and flexibility that human interaction creates – projects stop and start, systems migrate to cloud and back again, security becoming “business as usual” and considered in every interaction and project is a key value point of our MDR SOC.
Increased continuous value
Through increased knowledge transfer, our clients will identify areas and individuals of concern, both those that are operating in higher risk areas and engagements, and those that require additional security control support to enable them to provide their full business value to our customers.
Through available security advice and expertise, Insight’s MDR operates as the SOC that our customers choose not to build, operate and retain themselves in house. Direct to analyst contact and encouraging our customers to contact the SOC with security concerns, questions or for advice strengthens their internal positioning and enables an expert “on-call” to provide the evidence and justification that will enable them to take full informed risk based business decisions.
By enabling a multi-tiered approach to response, Insight enables the incident handling to be targeted and appropriate for individual circumstances – who needs alerting in which situation? Is it appropriate for an automated response? A phone call? or a line in the monthly report. To answer these questions effectively requires an interactive process where the business risk, criticality and stakeholders are identified and responded to appropriately.
Minimise business risk
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A general and widespread lack of awareness among public sector employees around cyber security is rendering the Public Sector as a whole vulnerable to ransomware and other forms of cyber-attack, according to recent research. With the current pandemic giving rise to increased cyber-attacks alongside the new remote working profile, the current environment justifies a laser focus on the most prevalent public sector security vulnerabilities. When we start to transition back to our new operating structures post-pandemic, local government and the wider public sector will be under mounting pressure to maintain public services whilst remaining secure.
Taking Remote Collaboration Beyond the Workplace
In the public sector, as in the private business sector, cyber threats are increasing in complexity and intensity. For example, there have been more than a million different ransomware attacks over the last year. Some experts estimate that there are as many as 60,000 new ransomware variants in a single day.
The potential liabilities of such breaches pose a significant concern to the public sector as a whole, recent examples of the level of impact are as follows:
Cloud technologies, particularly those specifically designed and commercially modelled for government organisations, have an extremely high level of cybersecurity features in place and provide constant monitoring to ensure data is protected. The security measures in place for a government cloud solution are undeniably more advanced than a single government agency in-house implementation.
However, cloud remains a significant cybersecurity concern to the Public Sector. Organisations require a cyberspace that meets the compliance and requirements for government compliance such as Cyber Essentials (and CE+), GDPR, Public Sector Network and PSN code of connection.
The irony of this resistance to a move to the cloud due to security concerns is that legacy IT is unquestionably much more difficult to centrally monitor, analyse and defend. A Public Sector executive order issued last year stated “the executive branch has for too long accepted antiquated and difficult-to-defend IT.”
Centralised Security Visibility, Control and Remediation Capabilities
Technology is helping to solve public sector challenges by offering remote collaboration and communication solutions. Cloud-based technologies allow many organisations to centrally control and implement cyber security processes while scaling their technological needs with budgetary constraints.
To adapt to new operating environments and maintain scalability objectives, many Public Sector customers are using the events of 2020 to rationalise their IT processes while implementing network security enhancements.
As both a direct and indirect result of the events encountered during our transition to remote working and segregation of physical duties, the five critical risks that are impacting the public sector today are as follows:
Call your Account Manager today: 0844 846 3333
Public sector bodies receive far more ICO security compliance related fines than any other type of organisation
Public sector organisations were responsible for over 54% of all data breach fines
Out of the 60 public sector fines, 12 of them were issued to the NHS and 9 to the Police
Local councils were responsible for half of all data breaches.
The Royal Borough of Kensington and Chelsea was fined £120,000 after it unlawfully identified 943 people who owned vacant properties in the borough.
A woman in Germany died during a ransomware attack on the Duesseldorf University Hospital, in what may be the first death directly linked to a cyberattack on a hospital.
A former Reablement Officer at Walsall Metropolitan Borough Council was prosecuted for accessing social care records without authorisation. She was sentenced to a fine of £450, ordered to pay costs of £364 and a victim surcharge of £45
A former Social Services Support Officer at Dorset County Council was prosecuted for accessing Social Care records without authorisation. She was sentenced to a 6-month conditional discharge, ordered to pay costs of £700 and a victim surcharge of £20
The Royal Borough of Kensington and Chelsea was fined £120,000 after it unlawfully identified 943 people who owned vacant properties in the borough.
Targeted cyber-attacks on the entire public sector since the start of lockdown has been a particular problem. Government agencies around the world, including the UK’s National Health Service (NHS), fell victim to the WannaCry ransomware attacks and their resurgence in new
forms. In fact, we can identify a more than
900% increase in cyberattacks on the public
sector since 2019.
A minimum of 60 government entities were impacted by ransomware during the first two quarters of 2020. Those impacted included cities, transportation agencies and police departments.
We have initial statistics indicating that at least two thirds of all hospitals and other healthcare providers were successfully attacked during Q1 and Q2, an unsurprising statistic when we consider the initial priorities and focus of spending during the pandemic.
More than 30 school districts and other educational establishments were impacted by ransomware, disrupting operations at some 439 schools.
Data security is a primary focus for more than eight out of ten public sector agencies and this reflects a general global trend within both the public and private sector. As new hardware was procured, new operating models were implemented and increased BYOD/MDM security factors became prevalent, with our global focus turned to securing our data first.
As data protection regulations are strengthening around the world, government agencies face the need to be a model of establishing a proper data security strategy for other businesses who are subject to the regulations, accreditations and equally the fines levied by these very organisations.
All public sector departments now understand that if they do not prioritise data security, they will inevitably suffer breaches and in many scenarios significant fines.
Ultimately, this will result in reputational damage, a loss of trust from customers and importantly central government led security bodies. Critically this could lead to a direct breach of regulations such as GDPR and hold commercial implications - not just in the form of fines - but also the possibility of future funding reduction.
The good news however, is that as the private sector faces the same fundamental evolution of security focus on data itself, the security solutions available to the public sector benefit from significant economies of scale when architected correctly.
Renewed Focus on Data Security
All businesses deal with budget constraints, however the public sector is continually accountable to stakeholders and must adhere to their directives. It is not uncommon for public organisations to sustain budget cuts on a regular cycle and historically cyber security budgets have tended to be one of the first to be cut. It is human nature for us not to recognise the value of an investment until it is being tested:
Again, outsourcing or creating managed security service modules enables the public sector to determine and implement clear, comprehensive security solutions which map to their desired security posture, while avoiding the common pitfalls of traditional security investments in siloed products.
The rate of new cyber threats has increased the number of cyber security positions with the global information security workforce study suggesting that there could be 100,000 unfilled UK cyber security jobs by 2022. Local public sector organisations do not have the large budgets to compete with the private sector in attracting and retaining skilled security professionals. As a result many local government IT managers have found new security responsibilities have fallen to them and they need to train and upskill to keep up with the latest threats and defense techniques as well as the associated tools to support these efforts. The layering of costs to not only resource the security team, provide and maintain the tools necessary to undertake these functions as well as maintain skillsets and external certifications create a scenario which is unlikely to be deemed commercially viable.
The solution to this growing problem is increasingly an outsourcing of security skills, monitoring, analysis and mitigation via a Managed Security Service Provider (MSSP), becoming an extension of a council’s Security Operations Centre (SOC).
It is evident that public sector organisations are increasingly a prime target for cybercriminals and the recent pandemic will inevitably impact IT and specifically security budgets. In helping Government departments to assess their current security posture for any gaps and then select the most effective and efficient security tools an MSSP essentially becomes a trusted security advisor. With a customer centric approach to the initial identification of vulnerabilities and risks the MSSP can even backfill security skills gaps should they be needed.
Cyber Security Skills Gap
"Security is always too much until the day it is not enough."
William H. Webster. Former Director, FBI
Speak to your Insight Account Manager or visit uk.insight.com/shop/jabra for more information
Whether you’re in and out of meetings, walking the corridors or working remotely, it’s good to know your headset can handle the pace. Our advanced battery efficiency technology and that incredible little chipset have helped us to squeeze an industry-leading 37 hours of juice out of this powerful wireless headset.
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Battery for days
We set out to create a wireless headset that would feel so great, you’d forget you were even wearing it. We designed the perfect shape using biometric measurements from hundreds of heads. Then we added soft memory foam cushions that mold to your ear’s natural contours. Finally, we assembled it using durable, premium materials.
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Hear and be heard when it matters
Built to fit in with the way the modern world works, the Microsoft Teams variant has a dedicated Microsoft Teams button and a supporting LED light located next it. The Microsoft Teams button lights up purple and the supporting LED light flashes white for notifications. Tap the Microsoft Teams button to join meetings and see when you have an upcoming call, missed calls and voicemails.
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Intelligent Zoom automatically includes everyone in the conversation, zooming in whenever meeting participants are present, optimising screen real estate.
Many of us now rely on remote collaboration every day. For an increasing number of organisations, Microsoft Teams is the collaboration hub of choice. Take advantage of the Public Sector discounts currently available across selected Teams certified Jabra professional audio & video conferencing solutions.
Work isn’t somewhere you go, it’s something you do. So however or wherever you need to work, there’s a Jabra product that can help you get the most out of your day.
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Special pricing available for Public Sector clients until 31st December 2020, terms & conditions apply.
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ADAPT 135 USB-C Headset
Single-sided, USB-C & 3.5mm
A stylish, functional headset that works the way you do. Enjoy superior sound and contemporary design with an audio tool that adapts seamlessly.
Stylish design for work or on-the-go
Experience great sound for calls and multimedia
Enjoy flexible device connectivity
Easy to store and portable
Maximise your comfort
ADAPT 130 USB-C Headset
With a stylish, functional headset that works the way you do. Enjoy superior sound and contemporary design with an audio tool that adapts seamlessly – at your workstation, around the office or on your daily commute.
ADAPT 160 USB-C Headset
With a stylish, functional headset that works the way you do. Enjoy superior sound and contemporary design with an audio tool that adapts seamlessly.
Stylish design for work or on-the-go
Experience great sound for calls and multimedia
Enjoy flexible device connectivity
Easy to store and portable
Maximize your comfort
EPOS Voice Technology
Enjoy superior sound and contemporary design with an audio tool that adapts seamlessly – at your workstation, around the office or on your daily commute.
ADAPT 165 USB-C Headset
Double-sided, USB-C & 3.5mm
Noise Cancelling Headsets for Public Sector
Speak to your Insight Account Manager or visit uk.insight.com/shop/epos-sennheiser for more information
The colossal event in question, of course, is the coronavirus pandemic.
Apex Evolution is an MSP of refurbished Lenovo, Dell, and HP enterprise devices, as well as an IT Asset Disposal (ITAD) specialist with expertise in recycling, data destruction, and hardware/software buyback.
Get in touch with the team on email@example.com
or 01206 823409 today for a free consultation.
Now to the budgetary argument. A refurbished laptop or desktop can typically be purchased at around 70% of RRP. Considering that hardware was the largest slice of an IT department’s budget in 2019 at 35%, this can free up a significant portion of finances to be spent on other things which are vital to achieving departmental objectives in the digital age – think data security, cloud, and training and development, to name but a few.
All these factors mean that the question IT departments are asking today is not “Why would we buy refurbished technology?”, but rather, “Why wouldn’t we?”.
After all, conservatism’s roots lie in a fear of the unknown, and while it’s understandable that people sometimes ask themselves why they would try something new when the way they already do things isn’t broken, the reality is that things can be improved – not just on the organisational level, but on the societal level as well.
The computing industry generates 2% of global CO2 emissions, similar in output to the global aviation industry. It requires 1,500 Litres of Water, 3,000 kWh of Electricity, 22 Kg of Chemicals, and 700 Kg of CO2 to produce a laptop or desktop alone. When your refresh projects involve hundreds or thousands of devices, therefore, the environmental benefits of buying refurbished are astronomical.
Perhaps most importantly, though, refurbished hardware vendors have recognised the opportunity which lies within not just selling devices in the first instance but subsequently guiding the buyer throughout the entire product lifecycle via a managed service. Next Business Day Return Merchandise Authorisation (RMA), Configure to Order (CTO) and Help Desk Support (HDS) are just a few services that a Managed Service Provider (MSP) of refurbished technology now offers.
So much for discussing the lack of difference in product and service quality, though. Let’s look at what refurbished hardware offers which new hardware doesn’t offer
(and never will).
Al Gore, former US Vice President under the Bill Clinton administration, stated in 2018 that the world is in the early stages of a sustainable revolution. What we do today, commercially, and otherwise, is paramount to ensuring that the climate crisis doesn’t turn into a climate catastrophe.
Lockdowns across the globe have forced organisations to work remotely and have subsequently increased the demand for laptops by 106% compared to 2019. The demand for this technology, however, couldn’t be met by traditional means earlier in the year due to lockdown measures in Hubei, China strangulating the flow of new technology to the rest of the world. Computer shipments from China to the US, for example, dropped 64% in early March. This combination of market conditions has created a perfect storm for the refurbished IT industry which shows few signs of easing any time soon.
The first thing conservatives have realized when forced to buy refurbished devices is that the refurbished IT industry has innovated significantly in recent years.
Technical diagnostic software advancements such as Aiken Workbench now make it possible to assess the health of every single component within a device. So, if a two-year-old laptop has a battery that operates at 61% of its original capacity, engineers can now identify this and replace it with a brand-new battery before it reaches its new home.
Reprinting advancements also now make it possible to alter the cosmetic quality of a refurbished device so that it looks indistinguishable from a new one. This, combined with bespoke vinyl wrapping options for brand recognition, offers the potential for refurbished technology to even outperform new devices cosmetically.
A refurbished laptop or desktop can typically be purchased at around 70% of RRP.
The computing industry generates 2% of global CO2 emissions, similar in output to the global aviation industry.
At the beginning of this year, for example, refurbished enterprise devices were controversial. Progressives saw them as an obvious way to economise on budgets and reduce their environmental footprint, while conservatives saw these benefits as creating costs elsewhere – notably cosmetic damage, an increased risk of technical faults, and lack of a managed service. Fast forward to today, however, and the debate is far less contentious.
Sometimes it takes a colossal event to see things more clearly.
Refurbished Enterprise Devices in the
Post-Coronavirus Commercial Landscape
The increase in tuition fee caps at the start of the decade has inevitably been good for university finances – but it has also raised student expectations. British undergraduates pay £9,000 a year, and foreign students (which make up a fifth of the student population) can pay between three and four times that much.
For many students, a large part of higher education is the whole social experience – from freshers’ week through to the graduation ball. With social distancing measures restricting most social opportunities, universities have an even greater obligation to demonstrate to students that a degree is worth the time and money they invest in it. Existing students who are unsatisfied with their investment could withdraw, and potential candidates could apply elsewhere or even not even enter further education. The risk of a diminished student experience is long-term revenue decline.
The link between technology and satisfaction is clear. According to the National Union of Students (NUS), 84% of students plan to continue their studies this year, but are most concerned about a lack of classroom experience and the quality of online learning resources.(1) Slightly more than half (55%) agree that the online resources are of a high standard, while others bemoan a lack of technology and insufficient contact with lecturers and tutors.
Suggestions to improve the situation include compulsory ‘live’ online lectures, fresh content that isn’t regurgitated from previous years, more interactive elements, and greater access to tutors. Indeed, a separate study shows that live lectures appear to be a key contributor to satisfaction as they are viewed far more positively by students that recorded sessions.(2)
Most universities will combine in-person and digital teaching for the foreseeable future. But without the right systems and processes in place, it can be a challenge to deliver a secure, satisfactory flexible learning platform.
Meeting student demands
Meeting student demands with legacy systems and software is a challenge, but cloud-based architecture and applications, coupled with mobile and virtual technologies, can establish a foundation for seamless digital experiences and new ways of learning.
Universities have traditionally been ahead of most public organisations when it comes to cloud adoption but still lag behind the private sector. One survey found that a third of institutions store at least 10% of their data in the cloud but 72% still use on-premise data centres.(3)
More workloads must be moved to the cloud so universities can deliver a consistent experience regardless of physical location. Digital collaboration and communication tools like Microsoft Teams enable live, interactive online lectures and tutorials as well as the personalised, targeted teaching that many students desire. Data stored on the cloud can move freely between applications, and course material stored on Microsoft Office 365 is accessible from any device.
Public cloud vendors, such as Microsoft, have dedicated cloud regions around the world – including China, which sends more students to the UK than any other country. This means foreign students can still access content and be confident in the quality
of their course.
For more practical degrees, there are ways to work around social distancing. Medical students, for example, are currently unable to crowd around a patient’s bed in a university hospital or gather around an experiment in a science lab. A Mixed Reality headset allows the doctor or professor to livestream the session to students who can ask questions in real time.
This combination of technologies has other uses, too. Nottingham Trent University’s conducted virtual tours for prospective students who were unable to visit the UK or attend an open day.
Technology also minimises the impact of travel restrictions on course content. Imperial College London used Microsoft Teams to stage a simulated field trip to the Pyrenees for 35 students taking its Petroleum Geoscience Masters course.
20% of students in UK universities are from abroad
A sense of optimism usually permeates around university campuses at the start of a new academic year. Freshers are excited for new experiences and opportunities, while returning students hope to build on what they’ve already achieved and work towards the completion of their degree.
How Universities Can Adapt to Remote Learning
If remote learning is to become the norm, then universities need to solve the issues of security and accessibility. The transition to the cloud means that more data is going to be collected, processed, and stored – making universities, students, and staff more attractive targets for cybercriminals.
The National Cyber Security Council (NCSC) has issued a warning to the academic sector following a surge in attacks – especially those involving ransomware – since students returned in September. A successful cyber-attack can cause significant disruption, damage trust in the institution, and potentially harm students if sensitive data is breached. The financial penalties for breaching GDPR can be significant.
The cloud is a secure platform by design, with vendors such as Microsoft spending £1 billion annually on protecting its cloud services. Updates are applied automatically, reducing the maintenance burden on IT departments. However, universities should not take security for granted. Policies to protect data should include requiring lecturers to use approved devices and applications, and to follow set guidelines.
Unauthorised video conferencing or file-sharing solutions that lack enterprise-grade protection can have disastrous consequences. So too, can the loss of a device that isn’t controlled by a Mobile Device Management (MDM) platform.
No student should be denied the university experience they desire because of poor technology. Investments in IT infrastructure might be of greater value than a fresh lick of paint for the science block corridor in the current environment – especially when you consider the revenues at stake.
A trusted partner can help universities migrate and deploy the technologies that can help them adapt to this new reality and turn challenge into opportunity. After all, the university with the greatest digital capability might be a popular choice when it’s application time.
84% of students plan to continue their studies this year
Find out how Insight can help your institution adapt to the new normal.
Call your Account Manager today: 0844 846 3333
1 National Union of Students (2020) 2 Office for Students (2020) 3 Eduserv (2019)
Life at Britain’s universities is proving to be quite different this year. The uncertainty that curtailed the previous term, cancelled exams, and postponed graduation ceremonies, has not evaporated entirely – and at least students are able to return to halls and in some cases into lecture theatres.
However, social distancing measures do require that facilities to operate with reduced physical capacities. Lockdown restrictions will also prevent some students from travelling and require others to self-isolate. The traditional model of group and one-on-one tuition is no longer applicable in this environment.
Most universities have adopted a combination of physical and digital study for the foreseeable future. But without the right technologies and processes in place, it will be difficult to maintain a satisfactory student experience – and this could have lasting consequences.
Speak to your Insight Account Manager or visit uk.insight.com/shop/microsoft for more information
Performance you can count on - anytime, anywhere
14" LED backlight 1920 x 1080 / Full HD
Intel Core i5 (10th Gen) 10210U
8 GB DDR4/256 GB SSD
Windows 10 Pro
Lenovo ThinkPad E14
The sleek ThinkPad E14 can run seamlessly all day - ideal for on-the-go professionals. As well as built-in security and reliability, it comes with a superb 14" FHD display and exceptional audio, plus a host of options, including dual-drive storage, discrete graphics, and wide-screen IPS technology.
trade-in cash back
Ready to meet the demands of your day
HP ProBook 430 G7
13.3" anti-glare WLED-backlit - 1920 x 1080
Intel® Core™ i7-10510U (1.8 GHz)
16 GB memory; 512 GB PCIe® NVMe™ M.2 SSD storage
Windows 10 Pro
1 year limited warranty covering parts and labour
Full-featured, thin, and light, the reliable HP ProBook 430 offers essential commercial features at an affordable price to every business. Automatic security solutions, powerful performance, and long battery life help keep your business productive.
Easily manage and safeguard student data with industry-leading security
11.6” touchscreen - 1366 x 768 HD
Intel® Celeron Processor - 4GB RAM
Disk Write Speed: 164 MB/s
Windows 10 Pro
Endlessly challenging, forever unlimited. With Kano, anything is possible. Build a Kano PC for endless possibilities. 1 year warranty. For all ages 6+ Learn to code fast. Step by step challenges.
Microsoft Teams is a digital hub that brings conversations, content, assignments, and apps together in one place, letting teachers create vibrant learning environments. Build collaborative classrooms, connect in professional learning communities, and connect with colleagues - all from a single experience, and free to educators and students.
The modern classroom is driven by technology
Equip Your Students with the Tools for Success
Flexible monthly payments from £10
Plus the latest devices powered by
Office Specialist Certification at no extra cost
Customisable portal management
Whether you’re a primary, secondary or multi-academy trust, you have the same responsibility to prepare students for the tech-driven world. It’s becoming increasingly vital to provide students with consistent access to personal learning devices. The challenge is delivering this in a way that doesn’t impact your budget, resources or infrastructure.
Insight’s 1:1 scheme helps you put the latest devices in the hands of your students at no risk or no cost to your school. Driven by parental payments and with no personal credit checks, there’s no need to dip into your budget. The devices are managed by you – meaning there’s no compromise to your infrastructure that you might get with a BYOD programme.
Today students need the best, to be the best. Access to
the latest technologies can improve grades dramatically. However, supporting this isn’t as simple for the parents and the schools.
- Budget constraints
- Complicated IT infrastructures
- Administration nightmares
- Security risks
Insight 121 for Education
You want to provide students with the best possible tools without breaking your budget. We can help. With affordable Windows 10 devices starting at £199, you can keep costs down while maximising the impact of tech in the classroom. These ruggedised devices are designed to withstand the rigors of student life and have a battery that lasts at least eight hours so students can work a full day.
Maximise your school’s investment with free teacher training, along with easy access to free Microsoft 365 Education and Microsoft Teams. Integrated Learning Tools help teachers increase language, literacy, and numeracy skills in their classrooms, and allow students to more deeply engage with material no matter where they are.
Affordable Windows 10 devices are classroom-ready and built for education.
Stretch your budget with classroom-ready devices
Empower students with Windows 10
*Sold separately. 1 Service availability and performance subject to service provider’s network. Contact your service provider for details, compatibility, pricing, SIM card, and activation. See all specs and frequencies at surface.com. 2 Battery life varies significantly with settings, usage and other factors. 3 1 Up to 10.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2019 using preproduction software andpreproduction Intel® Core™ i5, 256GB, 8GB RAM device. Battery life varies significantly with settings, usage and other factors. See surface.com. 4 1 Surface Go 2 battery life: Up to 10 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2020 using preproduction software and preproduction configurations of Surface Go 2. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilising Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors. 5 Trackpad on Surface Laptop 3 13.5” is 20% larger compared to the trackpad on Surface Laptop 2.
A full Windows 10 experience in the palm of your hand
with Surface Go 2
Run critical EHR and productivity apps
Stay productive the entire shift with extended battery life
Surface devices are safe to clean with approved
Coordinating with specialists
Consulting remotely with patients
Securely storing patient information
Surface Pro devices offer a versatile, high-performance
2-in-1 that adapts to the ways you work
Engage with patients right at the bedside, or rely on
LTE for anywhere connectivity for remote consultation
Enterprise-grade security and management
Surface Pro X with LTE Advanced , our thinnest 2-in-1, adapts to the ways you work
The latest 10th Gen Intel® Core™ processor ensures efficient and productive customer engagements
Stunning PixelSense touchscreen and Surface Slim Pen* make it easy to finalise agreements
Keeping up-to-date on drugs and treatments
Staying connected on the go
Sharing convincing content with doctors
Connecting with specialists and doctors remotely
Capturing and storing patient information securely
Staying connected from anywhere
Surface Go 2 offers an ultra-lightweight device for fully mobile telemedicine
LTE connectivity with data encryption brings security on the go
Capture e-signatures on the spot with Surface Pen*
Mobile Care Workers
“Our clinicians love that [the Surface Go is] small, portable and quick to boot up. Information at the nurse's fingertips means we're capturing that time resource and putting it back into our patients. Being able to provide the best care is really, really fulfilling.”
Built for the way you work
Electronic Patient Records Lead, Royal Hospital for Neuro Disability
Healthcare has been on the leading edge of a transformative time. But the requirement for devices that offer the flexibility to meet with patients at the bedside, communicate with colleagues across distances, and securely access sensitive information, apps and services remains constant.
Microsoft Surface for Business offers a versatile portfolio of devices to support healthcare professionals delivering care and improve the patient experience.
Light, mobile, and powerful, Surface provides the perfect suite of devices and the best of Microsoft to support multiple roles and work styles, keep private information secure, and deliver better outcomes for patients.
Surface devices are intuitive to use, powerful, efficient, and incredibly secure. And because they were designed for the software you trust, they offer a range of benefits for IT:
The best devices for the intelligent workplace
Allow people to do their best work from anywhere, with modern devices that let them connect, collaborate and communicate in new ways.
Give users freedom but maintain control with Microsoft Endpoint Manager* and DFCI for complete and seamless device management.
Surface devices are equipped with TPM version 2.0,
and feature Windows Hello biometric password-free
Transform the way you engage
Technology is transforming the healthcare industry. You need a portfolio of devices that can keep up.
Dual far-field Studio Mics for great Microsoft Teams calls.
All-day battery life with Fast Charging. (3)
High-resolution 12.3” PixelSense™ Display touch-screen.
Instant On and improved battery standby.
Faster performance and improved graphics with the latest 10th Gen Intel Core processors.
Choice of Platinum or Black.
Transforms from everyday laptop, to powerful tablet,
to portable studio.
The next version of Surface Pro is updated with the latest 10th Gen Intel® Core™ processors and modern ports, while keeping the iconic 2-in-1 design consistent so you can continue to leverage investments you’ve already made in accessories and more.*
The perfect balance of laptop performance and tablet mobility in a versatile design that adapts to how you work, wherever your business takes you.
Surface Pro 7
Up to 8th Gen Intel® Core™ m3 Processor
Larger, brighter 10.5” touchscreen display
Embedded SIM (eSIM) or physical SIM
Comes with Advanced Exchange
Enhanced dual far-field Studio Mics
All-day battery life (4) plus Fast Charging with
Equip employees with a compact, lightweight device in hand, wherever they work. From engaging customers with a business tablet with Pen*
to checking email in the field on an easy-to-carry laptop,
new Surface Go 2 adapts to all the tasks your
employees take on.
Connect from wherever you need to work with this compact 2-in-1. This lightweight business laptop and tablet empowers employees to get the job done with the full power of Windows 10.
Surface Go 2
USB-C™ and USB-A ports
Connect to displays, docking stations and more, and charge accessories.
Studio Mics and Dolby® Audio™ Premium
Be heard loud and clear with new enhanced dual
far-field Studio Mics and tune into radiant, spectacular sound with improved Omnisonic Speakers.
Glass trackpad and durable keyboard finishes
Navigate easier with a glass trackpad that’s 20% larger.(5) Industry-leading typing comfort now comes in two finishes: warm Alcantara® material or cool metal.
Removable hard drive
Maintain control of your sensitive information with a removable hard drive for data retention.
A new generation of a device people love. New Surface Laptop 3 has been redesigned from the inside out to make a bigger impact on productivity. Faster multitasking, greater security and connectivity, and new, beautiful finishes help you do it all.
Make a powerful statement and get improved speed, performance, and all-day battery life.
Surface Laptop 3
1 One (1) Surface Hub 2 Pen and one (1) Surface Hub 2 Camera included with Surface Hub 2S. Additional accessories sold separately. 2 Comparison by Microsoft of Surface Hub 2S to all other devices within the Futuresource-defined Integrated Unified Communications Displays category (integrated solutions incorporating video, content and audio-conferencing features with a display providing an end to end hardware and platform solution, optimised to support a specific UC platform), as of April 2019. 3 Software license required for some features. Sold separately. 4 Third-party apps sold separately * Steelcase Roam™ Mobile Stand and APC™ Charge Mobile Battery sold separately.
Surface Hub 2S Services Breakdown
Intel® Core i5 (8th Gen) (Quad-Core)
8GB RAM/1w28GB SSD
Microsoft Surface Hub 2s
Fluid team collaboration
Interact naturally with Surface Hub 2 Pen and touch, and sign in to Surface Hub 2S to grab your OneDrive files or project wirelessly with Miracast.
Take team brainstorms to the next level with
Microsoft Whiteboard, a persistent digital canvas that teams can contribute to anytime, anywhere - across devices.
Use the apps you need - take advantage of native integration with Office 365, Edge, and leading third-party apps.
Everything you need at your fingertips.
Use Microsoft Whiteboard and leading industry apps to keep teams in their flow. Access and share content easily from one device.
Office 365 apps
Hub 2 Pen
Bring remote teams together
Engage remote teams with a Surface Hub 2 Camera,
far-field mics, and crystal clear speakers
Videos look clear and crisp on a brilliant, 4K+ screen with high resolution and amazing graphics performance
Run remote meetings and make ad-hoc calls seamlessly with Microsoft Teams or Skype for Business
Be seen, be heard, and actively participate in the
group discussion with best-in-class technology
Surface Hub 2 Camera
Microsoft Teams for Surface Hub
Empower healthcare teams to collaborate whenever and wherever their ideas strike. Surface Hub 2S is thin and lightweight, and enables mobile, uninterrupted teamwork. Turn any space into a teamwork space.
Surface Hub 2S
Empowering teamwork without boundaries
This level of vetting grants the applicant to have unsupervised, unrestricted access to police premises and systems and could include those working in areas where the police roles have been identified as designated posts.
Security Check (SC)
It is Cabinet Office policy that an SC clearance must be formally reviewed after ten years (five years for non-List X contractors).
Who needs it and what it provides access to
Individuals who are to be employed in posts which:
require them to have long-term, frequent and uncontrolled access to SECRET assets and/or occasional, supervised access to TOP SECRET assets.
And for individuals who:
while not in such posts, will be in a position to directly or indirectly bring about the same degree of damage
will have sufficient knowledge to obtain a comprehensive picture of a SECRET plan, policy or project
are being considered for employment where it would not be possible to make reasonable career progress without security clearance for access to SECRET assets
require access to certain levels of classified material originating from another country
or international organisation.
Counter Terrorist Check (CTC)
It is Cabinet Office policy that a CTC clearance must be formally reviewed after ten years (five years for non-List X contractors).
Who needs it and what it provides access to
Individuals who are to be employed in posts which:
involve proximity to public figures assessed to be at particular risk from terrorist attack
give access to information or material assessed to be of value to terrorists
involve unescorted access to certain military, civil, industrial or commercial establishments assessed to be at particular risk from terrorist attack.
Further enhancing client trust in how Insight operates, particularly with the Health Sector with track and trace, mail migrations (N365/ NHSmail) Insight Direct (UK) Ltd , ODS 8KG99 has recently undertaken the Data Security and Protection Toolkit (DSPT). The DSPT is an online self-assessment tool that allows organisations to measure their performance against the
National Data Guardian’s ten data security standards.
All organisations that have access to NHS patient data and systems must use the DSPT to provide assurance that they are practising good data security and that personal information is handled correctly.
The DSPT is an annual assessment. As data security standards evolve, the requirements of the Toolkit are reviewed and updated to ensure they are aligned with current best practice. Insight is pleased to confirm that it has undertaken DSPT
and exceeded the required standards.
To further support and address your security needs, Insight has increasing numbers of staff holding SC/NPPV3/CTC.
by Roger Talbot
Public Sector, Insight
How Does Insight Safeguard Your
Data and System Security?
In these times of data protection and system security awareness, it is crucial that organisations you work with also meet your expectations of security.
Insight is continuously reviewing and improving its security to ensure
that our data is protected and to protect our clients.
After all, your suppliers potentially have information around your systems, personnel, as well as remote access.
Also with more people working from home, there is likely to be an increase in delivery of goods and services to staff home addresses which, in turn, means suppliers are holding more of your employees’ personal data.
To provide you with assurance Insight holds and has held for many years ISO27001:2013. For our Public Sector clients, we have further enhanced our security accreditations and now hold Cyber Essentials Plus which includes a technical audit of our systems and includes an external vulnerability assessment, an internal scan, and an on-site assessment.
Cyber Essential Plus being a security requirement for several Central Government bodies and contracts.
Speak to your Insight Account Manager or visit uk.insight.com/shop/samsung for more information
T7 Touch 1TB
Experience the next level of external storage.
Whether you're carrying games, movies, or sensitive work files, the Portable SSD T7 Touch gives you speed and security in a palm-sized package.
External storage, evolved
Transfer in a flash, Secure with a touch
Unreal Performance, Realised.
Level up Performance
The 970 EVO Plus reaches sequential read/write speeds up to 3,500/3,300 MB/s, up to 53% faster than the 970 EVO. The latest V-NAND—which brings greater NAND performance and higher power efficiency—along with optimised firmware, a proven Phoenix controller, and Intelligent TurboWrite boost.
Always Evolving SSD
The ultimate in performance, upgraded. Faster than the 970 EVO, the 970 EVO Plus is powered by the latest V-NAND technology and firmware optimisation.
It maximises the potential of NVMe bandwidth for unbeatable computing. In capacities up to 2TB, with reliability of up to 1,200 TBW.
970 Evo Plus
* Source : 2003 - 2019 IHS Markit data: NAND suppliers' revenue market share
Experience the superior performance and reliability that you can only get from the world's number one brand for flash memory since 2003. All firmware and components, including Samsung's world-renowned DRAM and NAND, are produced in-house, allowing end-to-end integration for quality you can trust.
World's No. 1 Flash Memory
Take Computing Performance to a New Level.
Drive Health & TBW Check
Make your drive work like magic.
Make your drive work like magic. The new and improved Samsung Magician 6.1 software will keep your SSD in check.
You can easily manage your drive with a wide range of useful tools to keep up with the latest updates, monitor the drive's health and status, or even enhance its performance.
Magician 6.1 software
Go Big. Do More.
The largest of its kind - provides up to 8TB of storage.
It offers an incredible upgrade for everyday PC users who want to ramp-up their desktop PC or laptop to the largest available storage in the market without compromising on performance.
Samsung’s latest 2nd gen QLC SSD
Speak to your Insight Account Manager or visit uk.insight.com/shop/logitech for more information
Open workspaces are great for collaboration, but they can also be noisy. Take control of your acoustic environment with Zone Wireless, the Bluetooth headset specifically designed for busy workspaces.
Connect it simultaneously to your smartphone and computer.
Great for talking, immersive for music, and active noise cancellation for when you need to concentrate. Zone Wireless Plus gives you the ability to connect up to six Logitech unifying wireless peripherals through a single USB Unifying + Audio receiver.
Logitech Zone Wireless Bluetooth Headset
Capture the smallest details of your facial expressions and maintain full HD quality even as you zoom in. HDR shows you in more vivid and accurate colors, even in dim lighting. It provides 4 times the resolution of a full HD video and adjusts to changes in brightness, so your won't look dark when backlit or moving from outside to inside.
Stream 1080p/60fps video that's fluid, lifelike and hyper-fast. You'll also make a powerful impact by creating dramatic and unusual slow-mo replays thanks to the hyper-fast frame rate.
Logitech BRIO STREAM Webcam
MeetUp is designed for small conference rooms and huddle rooms. Stop crowding around laptops. With advanced optics and a wide 120º field of view, MeetUp makes every seat at the table clearly visible. And its integrated audio is optimised for huddle room acoustics, ensuring everyone can be heard as well as seen.
Provide more support to patients in between clinic visits
Logitech offers a comprehensive portfolio of peripherals and devices as well as video conferencing solutions to help address your healthcare challenges.
Logitech USB-enabled ConferenceCams and Webcams deliver crystal-clear audio and razor-sharp video to deliver high-value, personalised, care experiences.
Logitech UC Headsets provide high-quality audio experiences and privacy for healthcare professionals through high-performance and award-winning design.
With so many products designed for collaboration, there is a Logitech solution for every healthcare environment.
How Can Logitech Transform Healthcare?
There is a digital healthcare revolution taking place. Technology advancements, continuous innovation, and increased bandwidth availability are providing new ways for patients and providers to interact. As a result, providers are being challenged to meet the growing demand for speedy access to healthcare services where and when it’s convenient for consumers.
With innovative video collaboration and audio solutions deployed in thousands of healthcare organisations worldwide, Logitech is a trusted brand with proven experience helping healthcare organisations meet this demand, while improving care experiences and patient outcomes.
Our simple, USB plug-and-play solutions enable seamless connectivity, support personalised experiences that build patient engagement, and extend access to health services where their needed most to improve the health of communities.
Addressing today’s healthcare challenges
Connect seamlessly to the systems and platforms you use to drive adoption
Support personalised patient experiences that build trust and patient engagement
Deliver speedy, convenient access to healthcare services and improve outcomes
Optimise limited IT budgets while maximising return on investment
Provide more support to patients in between
Optimised for unified communications including Google, Microsoft, Zoom
Phone/email support and software updates
Strong expertise in healthcare
Prevention & Wellness
Patient Centered Care
Take Your Healthcare Organisation to the Next Level
Logitech makes it easy to transform care and improve patient outcomes with collaborative healthcare solutions
Speak to your Insight Account Manager or visit uk.insight.com/shop/ergotron for more information
Alleviate power anxiety on medical carts with this innovative battery system designed to support multiple workflows, including hot swap or on-cart charging. The three-part system - battery, smart battery dock and optional external four-bay charger - minimises downtime by monitoring battery run-time with a LCD screen and using the unique magnetic connection feature for an easy swapping process.
Safe and reliable, Lithium Iron Phosphate (LiFe) battery technology supports about twice as many cycles as Lithium Ion batteries and up to six times the amount of cycles compared to SLA batteries.
Ergotron LiFeKinnex Smart Battery
Ergotron LiFeKinnex Smart Battery Dock
Ergotron LiFeKinnex 4-Bay Charger battery charger
Ergotron LiFeKinnex Battery
Give your monitors (and your workday) a lift with the LX Dual Display Lift Stand. It easily lifts and tilts two screens for flexible views and more productivity. Simple installation, plus integrated cable management, make this lift stand a smart purchase.
More motion: Offers 13" (33 cm) of height adjustment with full tilt and pan
Ergonomic set-up: Back-tilt keyboard tray protects wrists from pain or injury
Saves space: Folds within inches of the wall when not in use
Large extension: Offers 25" (64 cm) of screen extension and 35" (89 cm) of keyboard tray extension
Quality design: Built for thousands of movements by passing 10,000-cycle test
Ergotron LX Wall Mount System
Wall display: Fits most screens 24–27" with a black backing for a seamless background
Save space: Low-profile design stays within 4" (10 cm) of the wall to fit tight spaces
Add accessories: Unique T-slot makes it easy to attach accessories like a proximity reader
Extra workspace: Includes a mouse/keyboard tray with a removable worksurface
Additional security: 10-digit lock code keeps patient data and technology secure
Stay organised: Cable management controls the
Caregivers can work comfortably while saving space in crowded patient rooms or hallways with this low-profile, wall-mount workstation. The ergonomic design offers 20" (51 cm) of height adjustment to work sitting or standing.
Ergotron CareFit™ Enclosure
This multi-purpose pole cart brings smart devices, supplies and more to wherever they’re needed. The mobile design fits into tight areas, like patient bedsides, classrooms, industrial spaces or public areas for thermal imaging.
Heavy-duty handle: Convenient access point for precise movement
Compact footprint: Slender design fits closely to a patient’s bedside, student desk and more
Unhindered mobility: Heavy-duty casters easily move between rooms or floors
Customisable cart: VESA plate and T-slot supports a variety of accessories
Modular architecture: System quickly adapts to changing technology and needs
Ergotron StyleView Pole Cart
The improved design of the lightweight CareFit computer cart fits your people, workflows and environments. The broadest range of caregivers can work comfortably with the expansive height range that adjusts to the ergonomic needs of each user.
Small footprint: A point-of-care solution for at the bedside, in a hallway or any other confined area
Sturdy platform: Supports large all-in-one computers and monitors up to 27" and 20 lbs (9.1 kg)
Simple height adjustment: Offers full sit-to-stand functionality from 29.25"– 46.75" (74–119 cm)
Easily customisable: Works with a broad range of accessories for specific workflows
Ergotron CareFit Slim 2.0
Create healing patient environments that allow caregivers to thrive with Carefit Pro. The full-featured design enables untethered productivity with long-lasting, dependable power to navigate each shift.
Modern design: Sleek lines add warmth with convenient touchscreen to help improve uptime
Hygienic and safe: Internal cable management and easy-to-clean surfaces support infection control with neutral-angle grip for ergonomic repositioning
Improved workflows: Intuitive lighting illuminates tasks without disrupting patients; 5" (13 cm) casters support smooth transitions between rooms and floors
Professional-grade reliability: Built for endurance and longevity with industry-leading load and cycle testing
Long-lasting battery life: Integrated Lithium Iron Phosphate (LiFe) battery keeps carts safely powered for more cycles to alleviate power anxiety
Ergotron CareFit™ Pro Cart
Enhance workflows and drive positive patient experiences with medical carts and monitor wall mounts that help caregivers thrive.
Devoted to helping clinicians thrive.
Ergotron LX Wall
Speak to your Insight Account Manager or visit uk.insight.com/shop/epson for more information
1 Comparison made against the top 10 best selling colour laser printers, with a print speed between 1 and 30 pages per minute, in Western Europe and Central and Eastern Europe as defined by IDC in the 12 months up to June 2017. CPP data taken from GAP intelligence report for August 2017 and is an average of pricing seen in DE, FR and UK (with value in Euros as quoted by GAP). Epson values based on RRP of XXL ink packs (5,000 pages yield according to IEEE/ISO 24711/24712). Pricing for competitor models was the lowest CPP available. 2. Approx. page yield. Actual yield will vary depending on images printed and usage conditions. For more information visit www.epson.eu/pageyield. 3. Comparison made against the top 10 best selling colour laser printers in Western Europe and Central and Eastern Europe, with a print speed between 1 and 30 pages per minute, as defined by IDC in the 12 months up to June 2017. Data taken from BLI. 4. Requires a wireless connection to the internet. For more information, supported languages and devices please visit www.epsonconnect.com5. Based on data from the websites and brochures of the top five best-selling competitive scanner models in EMEA for the full year 2015 according to InfoSource Document Management Scanner Sales Full Year 2015.
Desktop Document Scanner
High-speed scanning with easy-to-use advanced processing capabilities for effortless and efficient document management.
Desktop Document Scanner
The intelligent sheetfed document scanning choice, revolutionising workflows with smart features for capturing a wide range of documents.
Agile working through content sharing and flexible connectivity with this Full HD laser display solution.
Epson WorkForce Pro WF-C8690DWF
Multifunction Colour Printer
Keep costs low and productivity high with this highly reliable A3 business inkjet MFD with a fast first page out allowing more time with patients
Epson WorkForce Pro M5299DW
Mono Ink-Jet Printer
Increase productivity and reduce intervention with this mono printer, all while reducing your business printing costs and environmental impact and perfect for prescription printing
Epson WorkForce Pro WF-C5790DWF
Multifunction Colour Printer
Reduce your business printing costs and environmental impact, all while increasing productivity with less intervention and enhanced security.
The Healthcare Workplace of Tomorrow
Save time and money with cost-effective technology that helps healthcare professionals to work more efficiently.
Healthcare discount/Bid available
In the first instance please reach out to our Insight Account Manager
As a business we are here to help our clients navigate these uncertain times and offer support.
Now more than ever we are seeing clients look to extend hardware support.
Extended Support for legacy Hardware
With more and more people drawing down data from multiple locations the cost to an organisation have increased significantly. We can help model, project, and ensure that cloud is still the
Cost control and Modelling
Are all our line of business applications packaged correctly to reduce latency and offer speed of access?
Are you using the right cloud partner for the right application of workload? Insight partners with Azure, AWS and Google.
Right Cloud partners
Is a cloud first strategy still correct based on the amount of people working remotely and drawing down data?
But there is a real possibility that their IT landscape has changed for ever. So, at Insight we are working with our clients to help them review their strategy, ensuring that it still delivers benefit whilst controlling cost. Some of the areas that we review are:
The other major challenge is knowing when the current situation will end and what the new normal looks like. Some Local Authorities have made the decision to allow staff to work at home until spring 2021 to enable them to deliver services and plan. The first wave of Business Continuity Planning was to provide users that used desktops with agile devices such as laptops and tablets. But the Business Continuity planning that needs to take place also needs to include the data or data centre strategy. As we all know Central Government have advocated a “Cloud First” strategy for the Public Sector with a desire to offer a more agile data environment. This was for internal data and public facing data such as payment portal. But many Public Sector bodies adopted a Hybrid cloud strategy looking to ensure that the right business data was available when required, where required and at minimal cost. Most had formalised this and where working towards the desired outcomes. But now many of these are having to pause and review what now needs to happen. For the first few months of the pandemic bodies where comfortable to make short term decisions on their IT.
During these unprecedented times we have seen the way that we work change, with public sector bodies having to change long established IT strategies overnight. This has been on multiple levels from enabling staff to work at home / away from the office quickly to how they engage with service users. All this having to be done without major interruptions in service delivery. All of which has had a real toll not only on resources but already stretched budgets.
Is Your Data Strategy Still Correct?
For more articles like this visit uk.insight.com/shop/juniper
Our use of open standards not only avoids vendor lock-in but facilitates the integration of both new and legacy technologies, helping you advance digital transformation while maximising returns on investments. And our five-nines availability assures mission-critical services and the smooth running of government.
Juniper Networks is one of the world’s leading providers of networking equipment and services to government. Our clients include central government, military, and security agencies around the world. Our network services will enable your government organisation to provide simple, smart, and secure public services.
Juniper Networks supports some of the world’s most critical environments. For government agencies around the globe, we deliver to mission-critical demands for agile, trusted, and high-performance operating environments.
Our networks make it easy for you to use actionable insights to automate intelligent decisions, helping you deliver more personalised services that increase citizen engagement and staff efficiency.
We have integrated virtual Bluetooth low-energy technology with our Wi-Fi capabilities, making it practical for government organisations to offer smart, location-aware services that make public buildings safer and more user friendly for both staff and citizens.
Building a secure and connected future
Having more control over security lets you open the network to the people you want using it. You can offer guest Wi-Fi at government buildings or use public cloud services without worrying about security.
The network is accessible to genuine users but closed to those with malicious intent. Application performance is never degraded, service experience is always consistent, and critical national services never go down. As a result, citizens trust and engage more actively with government. .
A Juniper network improves the security, resilience, and consistency of government services, strengthening citizen confidence and reducing operational costs.
We offer a threat-aware network that employs AI to automatically monitor, predict, and prevent any kind of cyberattack on your infrastructure, applications, or data. Security automation allows you to deploy new security measures in real time as services are scaled or new threats are detected.
Our networks are simple for genuine users to access, letting you manage the access layer in minute detail by applying access policies to individual users, devices, and ports. We can even alert you if a user exhibits unusual behavior like logging in from a different device or location.
Detect threats, automate security enforcement, and build trust
Flexible mobile network connections enable location services that are invaluable when coordinating an incident response. Our software-defined networks can be set up rapidly, remotely, and with zero-touch provisioning to support crisis management operations such as a temporary medical facility.
At an operational level, our networks use AI to monitor and manage themselves automatically, analysing their performance, predicting potential issues, and taking action to avoid incidents, freeing your staff to focus on more valuable work such as service innovation.
Our intelligent, application-aware networks enable you to deliver better user and citizen experiences that build engagement and trust. We use artificial intelligence (AI) to analyse network data, yielding actionable insights that can be used to adjust existing services in real time or inform the development of new services in the future.
By combining Bluetooth low energy technology with your
Wi-Fi network, you can provide location-based services like wayfinding in public buildings. This makes public spaces easier to navigate, more secure, and more pleasant for staff to work in and for citizens to visit. It also provides insights into space utilisation, allowing you to optimise facilities and reduce energy consumption.
Deliver better experiences more quickly and efficiently
They also mean you are never locked in to one vendor, reducing commercial and operational risks. Secure by design and protected by continuous automated threat monitoring and response, our networks safeguard your applications and data, allowing you to maintain service performance, consistency, and availability.
Role-based access makes it easier for you to manage who and what is on your network. Automated policy control allows access to be assigned at the departmental level but controlled centrally. Automating routine monitoring and maintenance tasks frees your people up to focus on more valuable work. And since our networks take less effort to manage, they are more cost-efficient to operate.
A Juniper network provides you with an easier way to manage the complexity of modernisation. It offers a unified platform, with common protocols across all segments and centralised policy control, letting you streamline operations and accelerate digital transformation.
Our micro-services architecture and software-defined networking capabilities give you the agility to spin-up and flex services dynamically, helping you to keep pace with citizen expectations. Based on data gathered from the network, applications, and users, configuration can be automated, accelerating deployment and ensuring adherence to policies.
Open standards make systems integration and data exchange easier, resulting in seamless and more engaging user and citizen experiences.
Manage complexity, drive transformation, and stay in control
To rise to this challenge, you need a technology foundation upon which you can execute your strategy. You need a network which allows you to consistently deliver mission-critical applications and services. Technology should make it easier to manage complexity and innovate intelligent experiences for the future. Services should be accessible to citizens and users, yet secure and compliant with legal regulations and governmental policy.
Juniper's approach is to provide simple, smart, and secure networks that fulfill your strategic goals, both today and in the future. Our networks are protected by automated security to defend against fast-changing cybersecurity threats, ensuring five nines availability for mission-critical government services. Open standards simplify system integration and avoid vendor lock in, ensuring both technical and
The artificial intelligence built into our networks yields actionable insights that drive continuous improvement of user and citizen experiences. A modern microservices architecture lets you deploy and adapt network services on demand, dynamically optimising user and citizen experiences in real time.
Government policy stipulates responsible use of data to ensure more intelligent user and citizen services. We can help you to modernise by integrating emerging and legacy technologies into a flexible, open, yet secure foundation on which to build and develop innovative new services.
We are also aware of the challenges you face in executing government strategy. You need to manage public services that are highly complex by nature, and you need to find an efficient way of doing so. There can be no disruption to essential national services that are used daily, so any innovation must be achieved seamlessly. And through all this, you must remain agile and responsive to any changes or crises that arise in this unpredictable socio
Juniper Networks understands the government’s need to modernise public services. We recognise the importance of providing better citizen and user experiences, both physical and digital, that increase engagement and trust. We realise that you are expected to reliably deliver mission-critical applications and services, and we appreciate you need to achieve this cost effectively.
Powering simple, smart, secure public services
Juniper Network for Government
Speak to your Insight Account Manager or visit uk.insight.com/shop/philips for more information
The new S Line monitor with the right features for business efficiency.
S-Line - Reliable and essential features
27" LED-backlit LCD monitor
Full HD (1080p) 1920 x 1080
HDMI, VGA, DisplayPort connectors
Height adjust, pivot, swivel and tilt
Philips Brilliance S-line 271S7QJMB
The Philips B line 34" curved UltraWide display gives wrap-around view of your work. All-in-one USB-C and ergonomic stand design make for optimal working conditions. Eye comfort features with TUV certified to reduce eye fatigue.
See more. Do more...with the B Line curved monitor
34" LED-backlit LCD curved monitor
Ultra WQHD 3440 x 1440
HDMI, DisplayPort, USB-Ct connectors
Height adjust, swivel and tilt
Philips B Line 346B1C
LCD monitor QHD 2560 x 1440
HDMI, DisplayPort, USB-C connectors
Height adjust, pivot, swivel and tilt
Philips B Line 272B7QUBHEB
24" LED-backlit LCD monitor
Full HD (1080p) 1920 x 1080
HDMI, VGA, USB-C DisplayPort connectors
Height adjust, pivot, swivel and tilt
Philips B Line 243B9
Philips B Line 243B1
Philips B Line 273B9
The Philips B line monitor range has built in docking technology with USBC connectivity. View Full HD image and recharge your laptop all at the same time with a single USB-C cable and reduce cable clutter as well. SmartErgo base, Flicker-free and LowBlue mode make work easy on the eyes.
Philips B Line monitors
Simplify your connections with
Explore High-Performance Monitors
For further information contact your Insight Account Manager or visit uk.insight.com
The Results Highlights
On average less than
1 millisecond latency when accessing data remotely – leading to improved VDI end
Increased productivity among the remote workforce, thanks to Pure storage’ proven availability of 99.9999%.
Data storage requirements reduced by 73%, lowering initial capital expenditure.
Four complex platforms integrated into a single intelligent system – slashing maintenance costs.
The new Pure Storage all-flash arrays deliver a much smoother user experience for the Crown Office and Procurator Fiscal Service’s remote workers. They are also more reliable than the old servers, reducing disruption and improving productivity.
More capacity can be added as needed, without disruption to the existing servers – making the new storage arrays much easier to upgrade. And because flash storage arrays have no moving parts, they are easier to manage and reduce maintenance costs.
By actively reducing the amount of data that needs to be stored, the new storage arrays reduce the capital expenditure required for the project – a key objective for the Crown Office and Procurator Fiscal Service.
Insight’s solutions architects played a key role in helping the Crown Office and Procurator Fiscal Service choose its new data storage platform. Pure Storage came out ahead of the competition, as it met all of the client’s key requirements.
The very low latency of Pure Storage all-flash arrays makes them ideal for hosting VDI – as there is less delay between a user performing an action and the system responding. The arrays are also easy to maintain, cost efficient, and can be scaled up to increase capacity without disruption.
Pure Storage uses a suite of data reduction technologies – including compression, deduplication and thin provisioning – to cut down on the amount of space required to store client data. By reducing the amount of storage required, the solution saves on the initial capital expenditure.
Installing Pure Storage all-flash arrays (one for each of the client’s two main sites) eliminates the need for separate storage for its VDI and server estates. This simplified storage system is easier for the client to manage, taking pressure off the IT team and leading to a reduction in ongoing maintenance requirements.
The Insight team was able to complete the work, from order to go-live, within just four weeks of receiving the purchase order. The actual installation of new all-flash arrays took place on two consecutive days, and workloads were running on them on day three. Since the initial installation, COPFS has upgraded its existing flash array to support its case management system – consolidating another storage platform into the new system.
Most of the Crown Office and Procurator Fiscal Service’s 1650 employees work remotely, using Virtual Desktops from a virtual desktop infrastructure (VDI). The virtual desktops run on internal servers, taking up a large amount of data capacity. The existing data storage solution was performing poorly, with staff frequently reporting noticeable lag and long load times while working remotely.
The COPFS wanted to implement a more reliable data storage solution that would be easy to manage, save on running costs, avoid disruption and improve the end-user experience – enabling remote workers to keep the Crown Prosecution Service running efficiently during lockdown.
The IT department was specifically looking for a solution that would include data reduction technology and thereby minimise capital expenditure. The IT department also wanted to simplify its data storage to make it easier to manage. The existing system involved separate platforms for the server estate and VDI. The IT team sought a new data storage solution to handle both at the same time.
The Crown Office and Procurator Fiscal Service was also looking for a data solution that it could easily scale up to support other areas such as its case management system.
The Crown Office and Procurator Fiscal Service wanted to upgrade its data storage to provide a better end user experience for its remote workforce and cut down on maintenance and running costs. Insight installed Pure Storage all-flash arrays to support both the virtual desktop (VDI) and server estate. The solution met all the client’s requirements while keeping capital expenditure to a minimum thanks to data reduction technology.
Adam Biggs, IT Support Services Manager,
The Crown Office and Procurator Fiscal Service
“The Pure Storage solution recommended and implemented by Insight has enabled us to consolidate four complex storage platforms into a single intelligent system. This has not only brought operational efficiency to our IT Services but has helped to reduce ongoing OPEX maintenance costs across each of those platforms.”
The Crown Office and Procurator Fiscal Service (COPFS) is Scotland’s prosecution service. It receives reports about crimes from the police and other agencies and decides what action to take. By determining which cases to take to prosecution, it helps keep Scotland safe from crime, disorder and danger.
Client Success Story
CASE STUDY | Public Sector
Insight provides Crown Office and Procurator Fiscal Service with simpler, faster, more economical data-storage solution
- Automate Cyber Essentials
- View Office 365 logs
- See threats with no signatures that traditional tools miss
- View VPN logs & user behaviour
- Automate security policies
- Gain up to the second threat score
- Continuous scanning & monitoring across all platforms
CYGLASS SHOWS YOU WHAT THE HACKER CAN SEE AND GENERATES A REPORT CLEARLY SHOWING YOUR RISK.
See what a hacker can see.
Sign up for a free Threat Assessment
from CyGlass today.
“We are delighted to be working with Click26 and CyGlass on this valuable security offering. Gary and the team at Click26 have a proven track record in identifying cutting edge security offerings from progressive companies around the world, and this is no different. With a rich heritage in government, CyGlass offers an intelligent layer of security that can be delivered as a service with no additional strain on an organisation’s infrastructure.”
"CyGlass has helped us shine a light into the dark spots of our network and provided critical visibility of user & machine behaviour"
Dave Wainwright, Head of Public Partner Alliance
Local UK Council (2020)
Click26, a cyber security partner to Insight is excited to announce a partnership we have brokered between Insight & CyGlass, a Nominet company, which provides an upgrade path for PDNS customers to meet some of the new NCSC / CISA advisory guidelines and much more.
CyGlass Helps You Automate Security Frameworks
Risk Management Strategy
Awareness & Training
Info Protection Process & Procedures
Anomalies & Events
Security & Continuous Monitoring
Nist framework for cyber security
"Using CYGLASS continuous validation methodology, organisations can assess current toolchain effectiveness and can easily identify regressions
and track improvements over time.”
Enterprise Strategy Group
AFTER A PEN TEST YOU NEED CONTINOUS VALIDATION
of IT leaders don't know if their Cybersecurity is Working.
Ponemon Institute - July 2019
Penetration testing helps answer the question;
“Can the hackers get in?”
The first question sounds perfectly reasonable… until you’ve heard the second.
Find out what a hacker
can see with a free
Cyglass answers the question;
“Does my security work?”
Despite significant investment in Cyber Security Tools incidents are growing
CyGlass a Nominet company, uses Advanced Machine Learning to detect these unknown threats, alert on suspicious user or machine behaviour and monitor / score how well your existing security tools are performing.
With Cyglass you can automate security policies and align them to your security frameworks like Cyber Essentials Plus , GDPR or Nist.
Get a Free Threat Assessment from CyGlass
it takes minutes to set up and provides a view of how your traditional security tools are performing whilst giving you
a bird's eye view of what the Hacker can see in your environment today.
New Partnership Between Insight & CyGlass,
A Nominet Company. Operated By One
Of Our Cyber Partners, Click26.
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