TRENDS Report
2023
Maybe a Quote Here
Lorem ipsum dolor sit amet. Qui quas culpa aut nulla veritatis est beatae nobis et quidem eveniet. Et facilis officiis aut consectetur excepturi quo nihil obcaecati non consequuntur iure ut inventore enim est ipsa consequatur.
| 2023
Index
Simplification
Cybersecurity
Workforce Evolution
Automation
Superapps
Download PDF of the Report
While it is never easy to predict the future, no one could ever have imagined what lay ahead at the beginning of this decade. The pandemic changed the socioeconomic landscape beyond recognition and as we continue to adapt to those changes, geopolitical unrest has further thrown the world into turmoil. Organisations are faced with higher inflation, soaring energy costs, global supply chain issues and having to manage ever-tighter budgets. Digital transformation has sped up as a result of the forced work-from-home movement. As consumers we’ve seen those organisations who are digital natives thrive and those who have adapted ride the digital wave. It is also apparent that hybrid working is now the norm for many roles. Ways of working have changed, what an employer can expect from their staff in terms of physical presence has changed. Offices have become a costly overhead, which are underused and no longer fit for purpose in their current guise. Additionally, the ‘great workforce resignation’ showed that the barriers to changing jobs are lower, and caused employees to reassess what they expect from their employers, which has led to a new wave of workplace demands. With more digitisation and an increasing dependence on technology, we’re generating and consuming more data than ever before – It is estimated that industrial data is doubling every two years (Statistica). With this comes great opportunity, but also great threats – the role of cybersecurity cannot be underestimated and needs to be embedded into every business decision. I’ve worked with many of the leading companies of the world supporting them in this digital transformation. There has been a trend over the last decade to ‘move to the cloud’, I’ve even heard boards ask their CIO, “what percentage of our workloads have we moved to cloud?” This is not the right question. More organisations are now realising that a key step to digital transformation is to move their data to cloud. This enables a world of possibilities, reshaping business processes natively in the cloud and by their nature being able to refresh and adapt those business cycles fast as customer needs change, acquisitions are made, or competition moves the goal posts. This is not just using a new toolset, this is changing the way companies think about customers and how their businesses support them. As THE Leading Solutions Integrator, it is our job to advise, guide and steer organisations through the increased complexities that have arisen during this digital revolution, ensuring processes are simplified, data used more intelligently and threats averted. Through every step of the process, from identifying where changes need to be made, all the way through to maintaining the new ways of thinking and working, Insight has the expertise and know-how to ensure organisations succeed in 2023 and beyond.
Foreword
Adrian Gregory
Insight President EMEA
Collaboration = Innovation
The needs of businesses are becoming ever more complex. The need for digital transformation to compete combined with fast-paced shifts in IT brought about by the pandemic. Innovation has necessarily been rapid and often performed in pockets of an organisation. The unintended consequence has been sprawling IT that is not joined up. It is important for companies to work across functional groups to regain clarity over inventory and cost. Taking a collaborative approach to reviewing and managing core business areas and services, instead of seeing them as separate entities, will encourage better decision making, governance and ultimately make a business more agile. Simplified processes that reduce inefficiencies in one area of the business will undoubtedly have a knock-on effect elsewhere.
Collaboration
“In the current economic climate, all organisations are having to plan to be more efficient and to do more, often with less.”
IT Purchasing
Resourcing
Data Sharing
Networking
Client Story
Many organisations now support guided buying for technology by users and big groups. Software has lagged behind, creating huge amounts of hidden ‘shadow’ IT spend and complexity in tracking and management. In 2023 more companies will look to make it easier for these groups to get what they need through simple systems that have non-invasive controls and use intelligent triage to align purchasing to IT strategy. Another purchasing trend that is driven by the economic environment is getting ahead of renewals. Organisations want a simplified view of consolidated demand so they can buy what they need. Having data from across IT, legal and finance helps decision making and efficient spending.
Increase efficiency, simplify IT purchasing
Software's Automation Paradox
Staffing to deal with the volume and variety of IT purchases is notoriously limited. 2023 will not see headcount growth to cope with growing complexity. Instead, more organisations will focus on only the bigger items, haemorrhaging money in an inflationary environment.
Maximise output: Get resourcing right
Companies will look for support in providing reliable data sources to manage run-rate purchasing. Many will ask for assistance in engaging with vendors as well.
Poor quality and availability of data creates IT wastage, increases risk and technical debt and ultimately affects business profitability. Adopting a collaborative approach across different areas of IT as well as finance, procurement and legal will drive value and maximise the return on investment. Examples include :
• • • •
Slash wastage, care about data share
Highlighting actual consumption data for rightsized purchasing;
Informing IT security about older products and versions in use to help prioritise remediation activity;
Having knowledge of dependencies and interactions that can feed into migration, consolidation and modernisation plans; and
Reporting and guidance to help budget owners understanding the causes of IaaS, PaaS and SaaS costs and opportunities to tackle them.
Make networking work for you
When it comes to networking solutions, companies will continue to move away from costly, bespoke offerings towards a simplified plug-and-play solution that reduces technical debt and frees up resources to focus on core business missions. A move to towards disaggregation of the hardware and software elements of the solution is also helping to ease the supply chain issues that continue worldwide.
Historically, cybersecurity has been seen as the department that always says no – a barrier to innovation and progression. Today, businesses are increasingly realising that the way they manage security just doesn’t work for them anymore. The architecture is too complex, it’s disjointed, difficult to manage and it doesn’t provide them with confidence that it’s able to protect them against today’s threats. Risks have been addressed individually, one by one, which has become unmanageable and expensive as these security controls often overlap, duplicating effort and functionality. Conversely there are often security threats that fall between these individual solutions which create visibility gaps and can lead to threats going undetected. Now is the time for organisations to simplify this process. Taking a look at cybersecurity as a holistic approach, that supports the way the organisation operates and simplifies its management, will enable the business to be more agile when it comes to threats but will also drive innovation and success.
Don’t get bugged down with cybersecurity: Simplify
Specialist welding and fabrication company, GH Preston wanted to update its IT system to improve collaboration, communication, and strengthen IT security for its teams working in the office and on site. Insight helped the company migrate from its legacy system to Microsoft 365.
“Insight responded to our request rapidly. The Discovery workshop opened our eyes to what we could do with Microsoft 365 and allowed Insight to create a solution that focused on our needs. Our staff are connected, and Cloud Care gives our IT team a simplified way to manage our licenses.
- Frankie Preston, Business Performance Manager, GH Preston
Insight Builds Future-proof IT Infrastructure for Construction Company
Solution
Insight delivered a Discovery workshop and built a bespoke migration tailored to GH Preston’s objectives. With Insight Cloud Care, GH Preston has simplified how it manages its Microsoft licensing.
Background
• •
Find out more
Lee Wilkinson
EMEA Technology and Strategy Lead, Cloud and On Prem at Insight
PLAY
The rise of zombie APIs
Connecting with customers, suppliers and partners in an efficient, cost-effective way forms a large part of the digital transformation process for businesses. APIs – programmes that allow computers to talk to other computers – have become one of the most effective ways to achieve this. They process huge amounts of data in order to complete tasks like auto-stock ordering and quoting systems, and can form a complete distribution channel and revenue stream with no human interaction whatsoever. While most organisations are aware that they need to secure their digital assets, there is less awareness about the need to secure their APIs, and attacks in this area will continue to grow.
But it’s not just new APIs that are cause for concern. Many businesses have zombie APIs lying dormant – abandoned, outdated or forgotten – but are still running in the background, often exposed and unprotected. Data breaches can expose information such as customer personal data leading to lawsuits and damages, company data that can be used to gain competitive advantage and breaching automatic processes where fake orders can be made that create issues across the supply chain with huge financial impact. All of which damage reputation and trust as a brand. So, organisations need to take stock now before breaches happen. That means having mechanisms in place for protecting APIs across their full life cycle, with a well-maintained inventory.
Gartner predicts that APIs will be the #1 breach vector for enterprises, and applications are being launched faster than security teams can secure them.
While organisations look to secure their own complex ecosystems, less consideration is being given to those companies they do business with. As cybercriminals find it harder to breach sophisticated firewalls, they are looking for back door routes throughout a business’ supply chain. With this in mind, securing every touchpoint in an estate should be a priority, even down to areas such as digital vending machines. The first step is to ensure a good knowledge of all suppliers and to categorise them, not by spend, but by how interconnected they are with the business. There are automated tools that can help manage regular security questionnaires, which can also combine answers with open-source information that can be followed up and checked.
Release the untapped value of the supply chain
Ransomware-as-a-service is another area of growing concern. Previously there were several barriers to entry for wannabe cyber criminals – they needed a high level of skill and knowledge to pull off a successful attack or if looking for professional hackers to do the job, they were difficult to find and pay without being traced. Going into 2023, three things have changed to make ransomware-as-a-service a much greater possibility. Firstly, ubiquity of encryption and anonymisation have created the ability for buyers and sellers to find each other with minimal risk on the dark web. Secondly, cryptocurrency has provided a payment method which is difficult to trace and doesn’t require the two parties to trust each other. And finally, geopolitics has provided safe havens in countries with a well-educated yet underpaid population where there is a blind eye approach to citizens carrying out attacks outside of its borders.
Ransomware-as-a-service: expect the unexpected
Ransomware-as-a-service allows individuals to set up campaigns online with minimal technical expertise. Cybercrime groups are even offering helpdesk services and support to crime victims to help them pay ransoms in cryptocurrency. The majority of ransomware attacks are now using this model and the low cost of entry for criminals to engage in this activity means they can target swathes of victims – more email hits mean more money. There is also greater opportunity to make more easily customised, and therefore believable, phishing and malware attacks using kits provided with a managed service model. Today we are also beginning to see machine learning being applied, where automated phishing emails take into account what an individual has posted on their social media accounts. Security is ever-evolving and it is a race between attacker and defender. There is a shift from point-in-time solutions to round the clock protection in real time. Focus must move towards identifying threats earlier with a more proactive, holistic approach across the business alongside process planning for if breaches do occur.
Ransomware as a Service
Supply Chain Security
Rise of Zombie APIs
Breitenfeld Edelstahl is a competent and reliable partner for its customers and stands for the highest quality in the production of stainless steel and special stainless steel. Breitenfeld Edelstahl products can be found almost everywhere in modern life, such as mechanical engineering, transport, aerospace, wind power and many more.
The Challenge
Like many companies, Breitefeld Edelstahl has cyber security at the top of its agenda. The IT environment is to be examined and evaluated together with Insight. This assessment is performed by an experienced security architect. It is checked whether the IT environment guarantees a certain level of security. In addition, the customer wants to scan their own environment together with the security architect to examine improvement opportunities based on quick, medium and long-term wins. All with the aim of improving its cyber security posture.
Simon Pucher, Head of Information Technology Breitenfeld Edelstahl AG
“Cybersecurity is more important today than ever, so it is important to have a competent partner like Insight on board.”
Breitenfeld Edelstahl AG improves cyber security together with Insight.
Rob O'Connor
Technology Practice Lead, Security and Compliance EMEA at Insight
“As our digital estate becomes ever more complex and methodologies like DevOps require code and infrastructure to be constantly changing, this presents a huge attack surface.”
Beacons, sensors and mobile apps will help employees perform menial tasks better and faster, so they have enough time to focus on growing the business and innovating. Insightful usage analytics can be used to track meeting room and desk usage that feeds into cleaning cycles, where heat and light is needed, resulting in huge cost savings and contributing to a sustainable working environment.
According to KPMG, nine in ten companies have already introduced a remote working policy or are currently considering one. With the workforce now located remotely for at least some proportion of the working week, the office as we know it has also become a costly overhead for businesses that isn’t offering a return on investment. Stepping into 2023, businesses will increasingly need to look for help in re-evaluating what to do with the office, to ensure it meets the demands of their employees. There has to be a compelling reason to travel to work and making it a premium collaboration experience is one way to drive face-to-face interaction. Less desk space and more meeting room spaces mean people can come together to exchange ideas and information in a productive, engaging environment.
Redefine the office
User experience and the best technology available is an important consideration when recruiting and retaining employees, particularly from Generation Z. After all, this is the generation that was born into digital. Their devices are a part of their identity and everyday existence and this perspective is no different in the workplace. As more of this generation enter the workplace, businesses will need to furnish them with the most up-to-date hardware and software in order to attract them. While this does pose a cost implication, there are, of course, benefits to having the latest equipment and renewing and updating contracts regularly. The technical debt associated with legacy equipment will be reduced and over time replacements can be made allowing economies of scale across the business.
Managing the workforce has never been such a complex effort. For many, the days of commuting to an office, five days a week seems such an alien and archaic approach, it is hard to believe that it was ever standard working practice. The concept of the digital nomad is now the norm – people don’t necessarily need to be in the office, or even in the same country, to work for an organisation. The role of technology is paramount to ensure a positive end user experience, which is critical to the long-term success. But as we enter 2023 there are many factors to consider when trying to recruit, retain and motivate a talented workforce in a way that meets business needs.
The Evolution of the Workforce
There are of course benefits to BYOD (Bring your own device): savings on IT equipment for the business and user familiarity, which can boost productivity. But to allow employees to continue using their own devices, businesses need the practice to form a solid part of its digital workspace strategy.
BYOD was accepted during the pandemic, offering a convenient stopgap for those who found themselves working remotely, unable to get into the office.
BYOD- the answer to empowering the workforce?
Despite the benefits, there are numerous challenges associated with fully integrating BYOD into a corporate ecosystem, such as the lack of uniformity and oversight which make security a constant uphill battle. IT departments are continuing to invest in endpoint management systems, but if personal devices continue to form a major part of a business’ technology infrastructure there needs to be implementation of Zero Trust principles, where every device must be verified for every instance of access.
A positive end-user experience is critical, but it shouldn't come at the expense of cybersecurity.
The hiring game: Attracting & Retaining Talent
The move towards smart offices means companies are able to integrate automated systems that will make their offices super-efficient – bringing down operating costs, while creating a modern and well-connected working environment.
Redefining “the office”
Attracting & Retaining Talent
BYOD
With 5,500 points of sale and 185 single-brand shops, L’Erbolario represents Italian excellence in the cosmetics and personal care sector. At a time of absolute uncertainty and international emergency, L’Erbolario, with the support of Insight, has made it possible to work in a secure delocalised way through Microsoft Azure and Office 365.
Project summary
With Insight’s support and expertise, L’Erbolario has been able to modernise its infrastructure while making it more secure and allowing people to be productive outside the office. The IT department now has greater control of the infrastructure and is able to provide services to internal users more quickly and efficiently, using new technologies at an optimal and sustainable cost.
- Fabrizio Dal Passo, CTO, L’Erbolario
“Thanks to in-depth discussions with Insight, we have learned about new technologies that we use today, and we have found ways to implement them under optimal and sustainable conditions.”
L'Erbolario ensures that it is possible to securely work remotely thanks to Insight's support
Antony Taylor
EMEA Technology and Strategy Lead for Workplace and Collaboration Solutions at Insight
“To attract and retain talent, companies are looking more and more into making their office a premium collaboration location.”
Bekaert wanted to increase awareness of Microsoft 365 collaboration tools among its 10,000 users. To do this, they drew up a roadmap and asked Insight for support with training and assessments of the adoption. Insight has set up workshops, communication strategies and a champions network. The knowledge framework is available in several languages to cover most of the regions in which Bekaert operates. The progress is monitored, while surveys help to understand the maturity level and current needs of users.
In addition, a multilingual chatbot was installed to support the IT service desk. So far, 20 to 25% of the tickets is generated by the bot. Within the first weeks of installation, already 20 to 25% of IT service desk tickets are generated by a chatbot that serves users in four languages.
- Koen Vereeken, Global IT Lead Technology Infrastructure at Bekaert
“We didn’t need to reinvent the wheel but wanted a partner who could help us set up webinars and an information corner for our employees. Insight knows Microsoft’s products, has the right expertise to guide our users and brings in survey materials to measure adoption rates”
Bekaert overcomes language barriers in Microsoft 365 adoption with training and support from Insight
There are many people that are sceptical about automation in the workplace, thinking that robots and automation will eradicate much needed jobs. With the backdrop of a recession, a reduced workforce due to increased staff turnover, the great resignation and tighter budgets, workflow automation is actually helping businesses across industries retain workers by automating tedious, repetitive, and even dangerous tasks.
Automation is a forceable means of augmenting human capability, but it can’t replace the power of people.
With data generation set to further explode moving forward, automating business processes and workflows based on intelligent automated data analysis will prove to be an essential way of optimising employee and customer experiences and increasing ROI.
With a complete data picture, organisations are better able to make informed decisions. It also enables connected data governance. This automated approach to business processes encourages collaboration between the data community and other internal stakeholders who can help clarify the business context, understand how applications collect and transform data, and identify the risks associated with data misuse, encouraging best practices for the highest quality data capture. It is clear that data has helped us make more intelligent businesses decisions, in turn improving performance and aiding company direction. But it is the continued improvement in automation that will be truly transformative. An example of where automation has proved greatly beneficial is in the retail and hospitality industries. Modern automation and data engineering tools are benefitting both customers and employees. AI and ML is enabling retailers and restaurants to better forecast customer demands, examine trends and predict busy times, optimising staffing needs and minimising wastage.
The Modern Data Warehouse – a cloud model that helps organisations regain control of their data, storing vast amounts, economically – will come into its own in 2023. Together with AI, it will enable the breakdown of data silos – information that is currently stored in warehouses, websites and various disparate departments and puts it all in one place.
Improve user experience with data automation
“Businesses that have an automation approach in place are able to improve user productivity, reduce risk of human error, improve time to market and reduce costs.”
Workflow automation
Data automation
Data automation, through the use of innovative AI and ML tools, has taken our ability to interpret data into a new era. It is enabling businesses to capture more and analyse it quicker, without asking employees to engage in the painstaking process of reconciling more types of data.
Automation – the answer to the skills gap?
We are in a new era of automation – one where automation is more intelligent, efficient and data-driven.
Taking a human-centric approach – putting people first when automating processes - means focusing employees on value-add activities and meaningful tasks that encourage business growth, job satisfaction and improve business workflows. This allows organisations to build the agility, flexibility and resilience they need to thrive in periods of uncertainty.
Santo Orlando
EMEA Practice Director, App and Data Services at Insight
Infoguide
What will AI do for your business
No matter your industry or level of AI adoption, you can turn data into impact. Insight leverages deep expertise to help you pinpoint and execute on your most strategic use cases for maximum ROI.
Learn more
Energy
Computer vision drone cameras are inspecting hundred-acre areas for dust, encroachment, and more, using models with high accuracy for a complete view.
Detection algorithms are being pushed to edge locations —helping energy companies proactively shut down faulty machines, create more efficient repair patterns and save millions in repair costs.
Error-prone processes(ground-level visual inspection)
Time-intensive processes
Reactive repair crews in “firefighting mode”
High repair costs
Time-consuming maintenance
9. Infrastructure inspection
10. Predictive maintenance
Challenges solved
10
Game-changing use cases for Data and AI
Intro |
Financial Services
Cognitive customer agents are integrating with social channels to engage potential clients— improving the customer experience by solving issues and answering questions quickly.
Seeking outside expertise in Machine Learning Ops (MLOps) is helping teams identify, build and deploy AI models —taking AI adoption to the next level at velocity.
Slow customer service response times
Lack of resources to capture new or untapped markets
Older patterns and legacy tools for data science
Constraints with small amounts of data
Error-prone deployments for code
Processes not repeatable
7. AI-enhanced customer agents
8. Data science upskilling/enablement
Health & Life Sciences
Unified data platforms powered by AI algorithms are helping hospitals make more timely decisions for patients, leading to more efficient, better-quality care.
Reducing or eliminating human intervention for document processing is increasing accuracy and efficiencies.
Inefficient care coordination
Downtime between lab results and provider consultations
Lengthy patient stays
Low patient satisfaction
Error-prone back-office processing
High labour costs
High capital costs acrossinvoicing, claims management,ERP and more
5. Hospital labour optimisation
6. Automated document processing
Manufacturing
Computer vision is automating routine inspections and pinpointing defects immediately, leading to new levels of visibility and productivity.
Digital twins — virtual representations that act as digital counterparts of a physical object or process — are drastically improving errors with real-time data.
High product defect rates on the line
Time-intensive processes for quality control
High return rates
Line downtime due to inefficient parts delivery
3. Line quality control
4. Parts delivery
Retail
Next-gen retailers are using AI to analyse historical data, predicting what products will be needed and when — month-by-month, region-by-region and even based on weather patterns.
AI solutions are offering real-time, highly accurate views of inventory levels — helping stores keep business running smoothly while allocating resources more strategically.
Demand volatility
Inefficient/reactive supply chain operations
Lost retail revenue opportunities
Out-of-stock or overstock status
Inaccurate inventory data
Error-prone processes for counting inventory
1. Demand forecasting
2. Inventory management
Five major industries are adopting Artificial Intelligence (AI) to solve real-world challenges — from capturing new markets to improving the patient experience.
RETAIL
MANUFACTURING
HEALTH & LIFE SCIENCES
FINANCIAL SERVICES
ENERGY
Look at what’s possible:
Intro
The power of AI in workflow automation
Recently, the industry has also seen an explosion in AI driven large language models which has brought AI automation to the masses. This makes searching the internet much faster and more natural, and could change the way we search the internet forever. It is important to remember, however, that the AI models are still learning. So using AI driven large language models to code your next business critical application needs to be considered carefully. But there are some great AI implementations happening already. One example of how vendors are adopting AI language modes is at Microsoft. They plan to integrate the technology in their Power Automate platform, enabling users to automatically build automated workflows of their choice. It’s clear that in the next few years, AI powered automation will have a profound impact on our lives – as this is still in constant development, it is hard to predict on what scale this will take place. Who knows, maybe it will drive up the value of human generated content.
There are many people that are sceptical about automation in the workplace, thinking that robots and automation will eradicate much needed jobs. With the backdrop of a recession, a reduced workforce due to increased staff turnover, the great resignation and tighter budgets, workforce automation is actually helping businesses across industries retain workers by automating tedious, repetitive, and even dangerous tasks.
The advent of new technologies and virtual worlds like the Metaverse mean that superapps could look very different in the future. And although there will be numerous security challenges involved in bringing processes into a virtual world, businesses will be able to create never-seen-before user interfaces that leverage the power of more apps and enable employees to communicate seamlessly across platforms and departments. This will improve collaboration, while introducing efficiencies that improve business performance. Superapps are all about efficiency – enabling users to perform a multitude of tasks quicker than before. Although we are unlikely to see consumer-facing, one-stop-shop apps flooding the marketplace in this region, businesses will continue to use superapp principles both in the real and virtual worlds to enhance user experience and introduce new efficiencies across the workplace. And in 2023 we expect to see the tech giants rapidly increase development in this area.
With these superapps already widely available in the marketplace, why would we still see this as a trend going into 2023?
SuperApps
The premise of a superapp is nothing new to business leaders. As soon as corporations started utilising different apps in our everyday lives, operating system developers have sought to create the ultimate user experience that caters to a growing digital-native generation. In the today’s workplace we have, to some extent, already witnessed these so-called superapps appearing on our devices. Employees do not need to have a plethora of apps open, ready to update. The process of completing a task in one app and updating another is slow and inefficient. Take a sales associate within your business as an example. Today they can open Microsoft Teams, conduct a call and interact with a number of different apps, such as a CRM system, through the Teams interface. It is the very essence of a superapp – a platform that provides a set of core features and access to independent mini-apps.
The rise of the Superapp
Superapps are emerging technologies that have been touted as an important technology trend to consider in 2023.
“Superapps will improve collaboration while introducing efficiencies to improve business performance.”
Superapps open up new possibilities
Apps like WeChat, Grab and Gojek in APAC have pulled in millions of users, acting as their one-stop-portal for social media, transportation, food delivery, financial services and grocery shopping. Yet, despite their success in the Far East, there are no equivalents in Europe. From a consumer perspective, one of the main barriers is the fragmented regulatory landscape in Europe, where privacy laws are particularly strict. A reliance on third party data means that superapps, similar to those seen in China, are unlikely to be launched in EMEA any time soon. So where are the opportunities for businesses?
About our Experts
Rob is Technology Practice Lead, Security & Compliance EMEA at Insight. Rob has been working in IT since 2003 when he joined the graduate scheme at Atos. He progressed through a number of roles over ten years, including heading up the technical strategy for Networks and Security, and leading the winning bid responses for a number of large pursuits. More recently, Rob has worked in/led a number of pre-sales teams in Verizon, Oracle, NTT Security, and Intelisecure (now proofpoint). For the last three years, Rob was CTO at a pure play security VAR and MSSP responsible for presales, professional services, managed services and ownership of the technology strategy where he has worked with a wide range of vendors across the security spectrum, reinvigorating the organisation to focus on secure flexible working, application security and cloud security.
Rob O’Connor
Technology Practice Lead, Security & Compliance EMEA at Insight
As Technology Lead, Antony drives Insight's technology offerings, strategy and practice development within Workplace and Collaboration. From device services around end user devices through to productivity and collaboration software – Antony relies on many years’ experience in the technology industry to support strategic clients, develop practice strategy, and drive growth. Throughout his career, Antony has worked as Cloud Solution Architect, Account Technology Strategist, Functional and Technical Architect, Engineer, Project Manager, Trainer and Adoption consultant.
Howard Daws
Technology Practice Lead, Optimisation & Governance EMEA at Insight
Howard is responsible for the evolution of Insight’s solutions to help clients optimise and govern their existing and future investments in technology and supply chain partnerships. Over the past 20 years, Howard has designed and delivered a range of programmes for intellectual property owners, end-user client organisations and solution providers across many industries and geographies. He has helped to improve commercial positions, achieve efficient operations and maintain third-party relationships with particular focus on software licensing.
Jack Barnes
Senior Manager Adoption and Change at Insight
Jack is an experienced consultant with a background in Digital Transformation and knows how hard it is to ensure that Business and IT work hand in hand to deliver the best experience to their end users. Jack and his adoption and change teammates support organisations to ensure that projects meet their deliverables, they finish on time and on budget, and that their return on investment is realised: whilst always thinking about the people.
Jacqui Greenland
Technology Practice Lead, Networking & Connectivity EMEA at Insight
Jacqui is an experienced Enterprise Solutions Architect, Technology Strategist, and Chartered Engineer and holds expert accreditations across multiple networking vendors. She has been involved in almost every aspect of the industry over her 28 year career, delivered networking environments used by 10's of millions of people each year, and has contributed to the development of networking standards.
EMEA Technology & Strategy Lead – Cloud & On Prem at Insight
As EMEA Technology Lead for Cloud and On-Prem Solutions, Lee is responsible for the Cloud and On-Prem & Intelligent Edge practice area as part of Insight's EMEA solutions business. This includes defining the Hybrid Cloud technology strategy EMEA wide, evaluating and helping the business adopt Hybrid Cloud Technology from Insights Alliance and Partner Managed vendors. Lee has 19 years experience working in the technology industry, the past ten years of which he has worked at Insight.
Santo is a consulting and technology manager with more than 20 years of experience in shaping complex IT solutions and delivery transformation programs. Santo has strong experience in Cloud advisory, Cloud transformation programs and Enterprise Architecture.
