ESG REPORT 2024
CONTENT
Statement From our Founders
The World of International SOS
Global Trends
ESG Strategy & Healthy Growth
Healthy Planet
Healthy People
Healthy Principles
Summary Goals & Progress
International SOS Foundation
As organisations face up to the continued insecurity caused by multiple converging global trends, from climate change to political polarisation, we stand shoulder to shoulder with them, providing critical support. Whether it is advance intelligence of risks, emergency assistance or Occupational Health services in parts of the world where local provision is limited, our teams work tirelessly to help employers discharge their Duty of Care to their people. Many organisations are also feeling the strain of coping with successive crises such as the COVID-19 pandemic and the Ukraine conflict. The more they need us the more we will be there sharing the load. But in the midst of the other pressures, the businesses and institutions we serve are dealing with increasing expectations from investors, regulators and the public to manage and report on their impacts on the environment and on the communities they operate in. At International SOS we too are responding to this impetus for more thorough ESG stewardship and disclosure, both as a responsible actor in the community, but also as a link in our clients’ supply chain, thus a contributor to their carbon footprints. After reviewing our materiality index to reflect what stakeholders judge to be our most significant impacts we have built on that foundation in the past 12 months to draw up a new ESG strategy with oversight from our ESG Board.
ESG Strategy
Disclaimer
In this annual report, AEA International Holdings Pte Ltd (“AEA”) and its affiliates (the “International SOS Group”) offers a comprehensive overview of our commitments to environmental, social, and governance (ESG) principles. As stewards of responsible business practices, International SOS Group aims to transparently communicate progress, challenges, and achievements. This report outlines our dedication to sustainability, reflecting not only our impact on stakeholders and the environment, but also our commitment to foster positive change. We invite readers to explore the pages ahead to lean insights into our ESG journey, recognising that our philosophy on sustainability is an ongoing responsibility that makes up a core part of our business values and purpose. This is a web version of the International SOS Group 2024 ESG Report and is an exact copy of the PDF version. The information and data contained in this report covers our Fiscal Year July 2022 to June 2023 and addresses our global presence, which includes our headquarters, in Singapore and London. Our operations also encompass over 150 operational and non-operational facilities distributed across our Business Lines in more than 90 countries worldwide. This report describes and highlights our locations, emphasising the unique challenges and opportunities each presents in our pursuit of sustainable practices. Our reporting philosophy anchored on transparency, not only on our targets and objectives, but also the challenges faced in achieving them. International SOS Group accepts no responsibility for information on other websites that may be assessed from this site via hyperlinks.
ABOUT THIS REPORT
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Goals & Progress
Arnaud Vaissié
Co-founder, Chairman & Chief Executive Officer
Dr Pascal Rey-herme
Co-founder & Group Medical Director
GRI Indexing
BSI Assurance Statement
We are embracing innovative solutions to reduce the greenhouse gas emissions associated with our work delivering vital services to our clients. We have boosted our use of TeleMedicine and TeleHealth. We are now providing TeleConsultation services in 102 countries, making a notable surge of over 200% compared to the 35 countries served in the previous fiscal year. This provides increased convenience for clients and reducing transport impacts. For the remaining travel that remains an essential part of our work caring for clients' emloyees anywhere in the world, we are adopting responsible travel policies, carefully monitoring air travel, supporting airlines' sustainable air fuel programmes and encouraging a model shift to rail when it is feasible. We also continue to offset emissions associated with our information technology use and data storage. In the social pillar of ESG, notable achievements this year included the 10th anniversary of our association with the not-for-profit graduate placement body AIESEC. Since 2013 we have provided internships to 152 recent graduates from 52 countries, developing their leadership skills and nurturing young talent. We continue to invest in th health and wellbeing of our staff; in September we launched our mindSET programme of workshops to promote mental health resilience and wellbeing and earlier in the year introduced the Mental Wellbeing App to signpost users to self-help resources. More than 11,000 of our staff also undertook online ESG awareness training in the past fiscal year. We continue to align our operations to the highest international management and reporting standards, including the United Nations Sustainable Development Goals and the Global Reporting Initiative, and most of our sites are certified to the International Organisation for Standardization's ISO standards for health, safety and security. The International SOS Foundation, the independent not-for-profit body we established in 2011, continues to fund research and provide training and education to improve worldwide understanding of Duty of Care. This year, among other activities, the Foundation carried out its first face training session on the ISO 31030 travel risk guidance and organised the annual Duty of Care Awards and summit to recognise achievements of leading employers. Whatever challenges the next 12 months bring, we will continue to find innovative ways to manage our environmental impacts, care for our employees and develop as a corporate citizen. We will fulfil our own ESG pledges and underpin those of our clients with no compromise on our commitment to deliver excellent service and support.
THE WORLD OF INTERNATIONAL SOS
ABOUT INTERNATIONAL SOS
The International SOS Group of Companies is in the business of saving lives and protecting the global workforce from health and security threats. Wherever our clients are, we deliver customised health, security risk management and wellbeing solutions to fuel growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response to prioritise the health and security of clients. Our innovative technology and medical and security expertise focuses on prevention and assessment, offering real-time actionable insights and on-the-ground initiatives to mitigate and minimise risks. We help protect our clients' people and their reputation, as well as support compliance reporting needs. Through partnerships with International SOS, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS is trusted by 9,000 organisations, including the majority of the Fortune Global 500, as well as mid-size enterprises, governments, educational institutions and NGOs. 13,000 multi-cultural medical, security and logistics experts are able to provide support and assistance from over 1,200 locations in 90 countries, 24/7, 365 days a year. Our headquarters are located in London and Singapore.
OUR MISSION
To pioneer the international medical & security risk services sector.
OUR VISION
To be the world’s leading medical & security services company.
OUR VALUES
We work with passion, entrepreneurial spirit and teamwork to serve our clients and our colleagues.
We are committed to applyng our professional expertise to deliver the highest quality services to our clients.
We treat all of our global, diverse stakeholders with respect and deliver on our commitments with the highest integrity.
We care about the interest of our clients, subscribers and workforce and aim to make a real difference to their lives.
5,400
medical personnel and leverage advanced TeleHealth capabilities.
Our remote sites are supported by over
2,884
Medical Evacuation Response Plans
190,000
Our workplace health and wellbeing solutions helped nearly
corporate clients' employees become healthier & more effective at work
health checks and questionnaires through our WorkSafe Health Checks to provide targeted medical feedback
We delivered
Implemented
18,948
1,244
Medical & security evacuations
50,500
Security & travel services
Medical services
1,161,539
170,000
COVID-19 PCR and Antigen tests, approximately
MedSupply International sourced:
26
Assistance Centres
30
Security Locations
350
offshore installations
78
countries
International SOS has remote and workplace healthcare services sites in:
including over 650 onshore land-based projects and over
1,816,741
U.S. Medical Providers
104,400
Network Services (Excluding the USA)
4.3
million
Assistance calls
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315,117
total learning hours
26 hours on average per employee (2)
To see our workforce profile, CLICK HERE
(1) 26 hours on average per employee - Men = 130,112 / Women = 179,437 Data includes online and instructor-led courses delivered across the organisation. (2) Average calculated based on the total number of employees as at the close of the fiscal year.
(1)
Source: Intl.SOS HRM system – data does not include recent acquisitions and specific locations where the HRM system is not yet fully utilised. Additionally, excluded are recent divestments, and the following categories of employees: locums, casual employees, employees hired by third parties or agencies.
Employees, per type of contract
Employees, per region
Employees, per gender
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Employees, per region and contract type
Employee Type of Contract
Female
Male
Non-Disclosed
Grand Total
AIESEC Intern
7
6
13
Intern
17
16
1
34
Joint Venture Partner
2
94
102
Fixed Term Employee
552
615
3
1,170
Permanent Employee
4,590
4,093
9
8,692
5,168
4,736
107
10,011
Employee Region
Africa
Americas
ANZ
Asia
Europe
CIS
456
1,396
63
709
766
482
1,249
56
448
119
1,160
1,054
4
2,454
546
1,002
EuropeMiddleEast
IAS
Pacific
SEA
360
129
322
967
454
525
217
953
95
909
654
540
1,923
Employee Gender
4,888
4,557
9,552
117
227
Full-Time
Part-Time Temporary
Part-Time
Full-Time Temporary
Europe MiddleEast
11
27
136
220
511
123
23
Fixed Term Employees
Permanent Employees
10
Joint-Venture Partner
969
2,328
1,053
1,199
779
518
319
1,409
A New Perma-Crisis Environment
Climate Change Ramps Up
The New Future of Work
Embracing Efficiency 2.0
Riding the AI Wave
The Ukraine situation, closely followed by conflicts across the African Sahel and the recent conflict in the Middle East is a sobering reminder of the continued conveyor of instability and crises. Supply chain vulnerabilities exposed during the pandemic were exarcerbated by conflicts, geopolitical tensions and trade protectionism - all of which fuelled price inflation and threats of economic recession. Threats to stability are multivariant, and often compounded, resulting in-non linear impacts. A timeline of financial crises over the past few centuries show stock market crashes increasing in frequency and depth. READ MORE.
The operating conditions of the "new normal", a term coined in the wake of the COVID-19 pandemic, have again evolved as a new stratum of challenges have appeared. Factors expected to be disruptors in the next decade, such as AI and climate change impacts, have asserted themselves as immediate priorities. Organisations need to keep up with this complex and fast-changing environment to prepare and mitigate against harmful impacts. International SOS continues to provide businesses with trusted intelligence, healthcare support and security assistance, and helps organisations protect their human capital and maintain operational continuity through uncertain times.
THE TRENDS SHAPING THE FUTURE
The Ukraine situation, closely followed by conflicts across the African Sahel and the recent conflict in the Middle East is a sobering reminder of the continued conveyor of instability of crises. Supply chain vulnerabilities exposed during the pandemic were exarcebated by conflicts, geopolitical tensions and trade protectionism - all of which fuelled price inflation and threats of economic recession. Threats to stability are multivariant, and often compounded, resulting in non-linear impacts. A timeline of financial crises over the past few centuries shows stock market crashes increasing in frequency and depth. Global health experts provide grave warnings that the next global pandemic is likely to return in our lifetime. Geopolitical tensions cultivate a political environment of distrust and set up potential catalysts for new interstate conflicts. Developed countries are also experiencing internal instability as populist figures, fomenting distrust in political institutions, and political gridlock, preventing legislative and policy progress, deepens insecurity and the ability to respond to emerging crises. The threat of international and domestic terrorism, as well as civic unrest and labour disputes remain other potential flashpoints for security disruption. Well known media sources, once trusted as sources of unbiased facts, have seen their influence undermined by decentralised media sources promoting specific agendas, and in extreme cases, deliberate disinformation and unverified facts. The fragmented media environment and proliferation of threats from multiple sources further emphasises the need for organisations to ensure access to reliable, trusted, and timely intelligence and analysis.
2023 will take the unfortunate distinction of being the hottest twelve months recorded in human history. One in four people globally faced extreme heat waves driven by climate change, while cities from Miami to Delhi experience a record number of unprecedented extreme heat waves. Climate change has evolved from long-term concern to immediate threats, as severe weather events, temperature extremes and other impacts increase in intensity, frequency and geographical breadth. The impacts of events are also broadly distributed - from the destruction of physical assets, disruption of supply chains and ill-heath of workers, to increases in forced migration, extremism and destruction of livelihoods. The changing global temperatures and increased destruction of natural habitats has also exacerbated the risk of disease spread and threat of new pandemics. Cases of locally transmitted malaria have been identified in two US states for the first time in 20 years and warmer climates are predicted to raise the rate of diseases such as Dengue fever and Zika virus in Europe. Other consequences such as water scarcity increase regional volatility and risks to businesses and their employees. Climate change is accelerating the existing pressure on many endangered species through habitat loss and toxic chemicals to create a crisis in biodiversity. Wildlife populations have declined by an average of 69% since 1970. Researchers now warn of the risk of an “ecological meltdown”. The rapidly changing climate will require organisations to balance preparation of extreme weather events and other impacts, while adapting products and services to minimise environmental footprints and meet the growing scrutiny of governments, regulators, customers and employees.
Traditional norms between workers and employers have been upended, with employees seeking greater flexibility, purpose, autonomy, and balance, meanwhile, employers seek to integrate technological developments and adapt to growing workforce demands while pushing for productivity gains. Unquestioned loyalty to management and organisations has been replaced with a demand for purpose-driven organisations, meaningful ESG programmes that align with employee values and flexibility to balance personal and professional needs. Both employees and employers now expect continual skill development to adapt to a rapidly changing work environment, with upskilling, micro-credentialling, and skills-based promotions. Together with the integration of AI, quantum based computing and other technology developments are becoming the norm at leading organisations. A challenging combination of shortage of high-demand skills, such as machine learning, digital project management and artificial intelligence, with a glut of other skills will exacerbate inequality in the job market and a growing misalignment between the needs of employers and the skills of potential employees. Some version of a hybrid workplace is likely to continue in most workplaces, with ongoing tension between management and employees between the appropriate balance of in-person face time and remote flexibility. Tools to help increase remote productivity and collaboration, as well as task substitution and monitoring, will grow in importance. Employees who are able to manage new technology tools, like artificial intelligence, while motivating remote teams and facilitating digital collaboration will be increasing prized in the modern workplace.
This generative AI gives us a new sense of the technology’s potential to transform time-consuming tasks by finding patterns in masive datasets that yield insights, while learning from feedback on its performance. A Swedish trial of AI to replace human analysis in breast cancer screening found that the software assessed X-rays with an equivalent error rate to the human specialists, freeing up five months of a radiologist’s time. The incorporation to AI tasks into existing processes and jobs has the capability of freeing up millions of hours of rote labour tasks, while also threatening the existance of traditional jobs and sectors. By harnessing AI's capabilities, organisations can unlock new opportunities, improve efficiency, and reimagine operations and service delivery in ways previously thought impossible. The prospect of agentic AI, with its capacity to give AI control of multiple physical systems to execute its decisions with little or no human supervision, introduces an additional layer of opportunity and complexity. With new opportunities, however, come new risks, and the potential for misuse, misinterpretation, and misinformation are rife. As technology becomes increasingly pervasive in our daily lives, a spectrum of issues is emerging. These range from unintential copyright infringement to the creation of deep-fake videos that are virtually indistinguishable to the human eye. Additionally, unforseen negative externalities, yet to be imagined, are likely to surface as the technology becomes more enhanced in everyday tasks.
The evolving trends, from climate disruption to work transformation, give businesses no space for complacency. Maintaining employee satisfaction, while adapting to the growing demands of customers and regulators and adapting to the evolving demands of stakeholders and investors will continue to take up the attention and budgets of executive teams. In the face of stubbornly high inflation - air travel costs are forecasto to rise 8.5% by the end of 2023 and insurance premiums jumped by almost 50% in 2022 - containing costs remains paramount. While the commitment to achieving Net Zero remains critical for companies, the emphasis on demonstrating added value from sustainability initiatives and using them as a tool to attract new customers or develop new services will take precedent over ESG initiatives solely as a moral investment. The increasing focus on sustainability initiatives, aimed at cutting costs, enhancing resiliency, attracting customers, and shaping long-term business strategies, is set to boost investments. Government programmes, subsidies, preferred loans, and reduced capital costs for green supply chains, provided by financial institutions will further drive ESG investments. The importance of leveraging external expertise, particularly credible partners, will also increase in importance, as organisations realise the value of contracting in external expertise and ensuring that they are leveraging knowledge across the value chain.
2023 will take the unfortunate distinction of being the hottest twelve months recorded in human history. One in four people globally faced extreme heat waves driven by climate change, while cities from Miami to Delhi experience a record number of unprecedented extreme heat waves. Climate change has evolved from long-term concern to immediate threats, as severe weather events, temperature extremes and other impacts increase in intensity, frequency and geographical breadth. READ MORE
By some estimates 2020 was the first time when those born in the 1980s and after – so called Generation X and Generation Y - made up a majority of the global workforce for the first time. These cohorts bring a new set of expectations of and attitudes to their contracts with employers. READ MORE.
Cutting waste and minimising inefficiency gives a message to staff about the performance the organisation expects of them, but those staff are also critical to delivering value while maintaining productivity and agility. Human capital must be nurtured and valued to maximise creativity and productivity, prioritising the health and security of workers to create truly efficient organisations. READ MORE.
Artificial intelligence has been with us for years but the surge of interest prompted by the public launch of large language models with text interfaces such as Bing and ChatGPT has brought it into sharp focus. This generative AI gives us a new sense of the technology’s potential to transform time-consuming tasks by finding patterns in massive datasets that yield insights, while learning from feedback on its performance. READ MORE.
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ADAPTING TO THE PERMA / POLYCRISIS
CLIMATE IMPACTS TAKE CENTER STAGE
THE NEW FUTURE OF WORK
EMBRACING EFFICIENCY 2.0
RIDING THE AI WAVE
Workplaces that prioritise diversity of thought, roles and backgrounds will continue to reap the rewards of diversity, while those that apply cosmetic or regressive approaches to diversity, equity and inclusion will find top talent seeking other employment. Prioritising the mental health and wellbeing of workforces will continue to be a priority in the post-pandemic world. Healthcare and health outcomes will gain increasing importance in companies long-term business plans, ESG strategies, and CSR investments. Amongst tight labour markets for top skilled talent, investments in these qualitative programmes will pay dividends for organisations in terms of employee value propositions, attraction of top talent and retention.
The usability and accessibility of artificial intelligence tools of the past year has skyrocketed public interest in its opportunities, risks and uses. Generative AI, particularly its language model interfaces through programmes like ChatGPT and Bard have propelled AI into discussions around boardrooms, in ministerial offices and kitchen tables around the world.
OUR ESG STRATEGY & HEALTH GROWTH
Statement From Our ESG Team
From ESG to ESGH
Materiality Matrix
ESG Strategy Governance
STATEMENT FROM OUR ESG TEAM
We are delighted to have International SOS’ first Group ESG Director, which shows the importance and emphasis that our organisation places on taking care of the environment and our stakeholders. We are excited to continue building upon the strong foundation and the years of dedicated work that have allowed the Group to achieve significant milestones. These achievements include attaining the EcoVadis Silver rating, establishing a world-leading Foundation, and making commitments to globally recognised programmes such as the UN Global Compact for Gender Equality and UN Sustainable Development Goals. This year we have witnessed the hottest twelve months on record – and the lowest sea ice levels ever. We also observed the profound effects of the climate crisis through floods, storms, forest fires and heatwaves, all of which had devastating impacts. These events highlight the urgency for us all to bring ESG to the forefront of our individual and collective behaviours. Being in the business of saving lives, International SOS is an organisation deeply committed to the health, safety and security of our clients, employees, and communities. We are also making meaningful steps to understand and reduce our environmental footprint. Throughout the year, our team has had the opportunity to meet with leaders throughout the Group who share a deep dedication to our impact on the planet and are excited about how we can do better. We would like to extend our heartfelt gratitude to our dedicated ESG Committee and Advisory Board members, who generously contribute their expertise and time on a voluntary basis to help us achieve our goals. Without their dedication, our journey would be significantly more challenging.
Access to skilled workforce
Data privacy & protection and cyber security
Business continuity
Business integrity, transparency & ethics
Digitalisation of healthcare and assistance
Patient care, client satisfaction and quality of assistance
Employee health, safety & wellbeing
Security & safety
NCDs & mental health
Epidemics & public health
Innovation
Mobility and evolving traveller behaviour
Extreme weather conditions
Environmental impact of our operations
Modern leadership & enagaging work
Relationship with assistance partners and suppliers
Diversity & Inclusion (D&I)
Community impact & engagement
Access to a skilled workforce is a top priority for our business. Our ability to help our clients manage their health and security risks is highly dependent on our access to a skilled workforce globally. Consquently we are committed to developing highly competent talent.
At International SOS, we regularly review and assess the impact of our operations on all relevant stakeholders including our people, clients, partners, suppliers, local communities, the planet and civil society. Beyond the assessment and actions of our own impact, we support our clients' ESG priorities. For almost four decades International SOS has been managing risks impacting our clients and helping develop their workforce resiliency to health and security threats. We believe that our expertise in health and security, the professionalism of our employees and our commitment to the highest service standards possible, contributes to both the sustainable development of our own organisation as well as our clients. We support our clients in upholding promises to their people of creating a safe, healthy and sustainable workplace. Our ESG commitments highlight our ambition and demonstrate how we hold ourselves accountable for our impact, performance and areas of improvement.
HEALTHY PLANET Environment
HEALTHY PEOPLE Social
HEALTHY PRINCIPLES Governance
Our ESG Advisory Board oversaw the development and evolution of our ESG journey, in coordination with the ESG Committee. The ESG(H) strategy was created in alignment with our policies, business objectives, risk and material topics. Our committee is composed of 13 members from different backgrounds, business areas, expertise, and regions. These committee members have been divided into three workstreams to address each ESG pillar. Following our commitment to promote a diverse workplace culture led by our people, the group consists of 69% female representation. Our ESG Committee meets quarterly to set and review our priorities, targets, and actions as well as monitor tangible progress on our ESG priorities. Each committee workstream also meets regularly to report on progress, obstacles and achievements. Our ESG policies and processes are aligned with international best practices and frameworks, including the Sustainable Development Goals (SDGs), the Global Reporting Initiative (GRI) and the United Nations Global Compact's (UNGC) framework. Our policies strictly adhere to relevant standards and frameworks.
OUR ESG ADVISORY BOARD
Kai Boschmann
Chief Marketing & Communication Officer London
Baptiste Vaissié
Group Chief Financial Officer Singapore
Laurent Fourier
Chief Executive Officer, Health & Security Subscription Services Geneva
Jennifer Gibb
Group HR Director Singapore
Dr Myles Neri
Group Medical Director, Medical Services Sydney
Greg Tanner
Group General Counsel Singapore
OUR ESG ADVISORY COMMITTEE
Gareth Lewis
ESG Director London
Our ESG initiatives and strategies are anchored in International SOS’ mission, vision and values. Our core focus for our corporate citizenship and philanthropy centres on healthcare and education, particularly as it relates to Duty of Care and upskilling local communities in healthcare outcomes. Our organisation also focuses on the wellbeing of our employees, our social license in the communities where we operate and ensuring that all of our employees, suppliers and partners uphold our values and ethical standards for conduct. Our journey from corporate social responsibility to sustainability to ESG and now to ESG(H) (health) reflects our organisational resilience and adaptation to a broader, more inclusive and fit-for-purpose approach. Tying in the health pillar to all our ESG initiatives aligns with our core competencies, as well as where International SOS can deliver the most impact.
International SOS reporting focuses on three dimensions:
ENVIRONMENT
SOCIAL
GOVERNANCE
Lead
Mark Crawford
Group Dep Director Quality
Sydney
Philippe Guibert
Group Medical Director, EMEA Practice, Consulting & Solutions
Paris
Maria-Fe Aguilar
ESG & Sustainability Officer
London
Alexandra Azevedo
Group Travel Manager
Natalie Piccari
Group VP, Real Estate & Workplace Strategies
Houston
Clive Gillard
Director of Medical and Security Air Transport Services
Amélie Chatelet
Group Marketing Manager
Barcelona
Nidia Knight
General Manager, IAS
Singapore
Shafi Mohammed
Group Director, OH&S Compliance
Dubai
Zelda Bezuidenhout
Global Director of Network Services, Governance & Quality
Johannesburg
Atul Verma
Quality & Compliance Director MedSupply
Steven Hong
Group Deputy CFO, Operations & Share Services
Fast-growing digitalisation and the pandemic-induced shift to remote work demand heightened data privacy and cybersecurity measures. As a digital solutions provider, we have reinforced our focus on these areas, extending it to our internal system infrastructure to ensure seamless business operations.
FROM ESG TO ESGH
Environmental, social and governance (ESG) metrics have grown in importance over the past decade, particularly as a means to quantify, track and improve non-financial impacts of organisations. The importance of public health, and its close ties and interdependence to all three components of ESG, makes a strong case for including health as the fourth pillar of ESG. Given International SOS’ mission to protect and save lives, we have incorporated ‘health’ into our ESG strategy to acknowledge its importance, impacts and outcomes, which are intertwined with our ESG initiatives – and have evolved our ESG strategy from ‘ESG: Risk to Resilience’ into ‘ESG(H) – Health as the fourth pillar of ESG’. We are excited to champion this important concept of public and individual health as an integral component of ESG metrics, initiatives and outcomes. COVID-19 brought health concerns to the forefront of business and organisational planning, and COP28 held the first ever Health Day to highlight the clear evidence and impact pathways between human health and climate change. Health outcomes have material impacts on organisational productivity, equity, international expansion and resilience. Integrating health objectives into an ESG strategy makes financial, operational and strategic sense.
ESG STRATEGY GOVERNANCE
C H A I R
Our commitment to business continuity is critical for supporting our clients effectively. Our proactive and comprehensive approach allows us and our clients to meet today's business continuity challenges confidently.
As a global organisation with employees spanning over 90 countries, we prioritise human rights. Our offices strictly adhere to both local and global laws and standards, ensuring a fair, safe, and ethical work environment. We recognise the growing importance that clients and stakeholders place on integrity and transparency, values that we also hold in high regard.
The pandemic underscored the importance of remote access to healthcare due to overwhelmed public health systems and restrictions. This topic has gained greater external significance compared to previous matrix editions.
Ensuring high-quality care and assistance for clients, particularly in protecting their workforce, is a priority for International SOS. The current challenging times highlight the high importance of addressing client expectations on this subject. This issue remains a very important topic of our internal and external impact.
The health, safety, and wellbeing of our people remain a very important topics for us and external stakeholders. In recent years organisations have further recognised the significance of prioritising workforce health for productivity and business continuity.
As a healthcare provider, our priority to address epidemic-related risks has intensified in recent years. Due to the COVID-19 pandemic our focus has shifted towards preventive (e.g., vaccination programmes) rather than public health awareness.
Innovation plays a vital role to our business and even more to our clients. We continue to enhace our approach through digital innovation. For example, we are expanding our TeleConsultations services to over 30 countries and value the creative impact of partnerships with specialist organisations.
As travel gradually resumes following a significant decline in mobility for our clients due to COVID-19 travel restrictions, we are proactively advising and addressing challenges in this area.
As a global leader in health and security, we prioritise Non-Communicable Diseases (NCDs) and mental mealth as important topics. Our sustained focus on these areas continues to be significant for International SOS, with growing awareness necessitating specialised expertise.
Despite the organisations prioritising health, security, and safety, these areas continue to be central to our focus. While the challenges in security and safety have shifted with the pandemic, their importance to businesses remains unchanged. The evolving scope has not altered our focus, both internally and externally.
At International SOS, we acknowledge that an engaged workforce and modern leadership are key to business productivity and sustainability. Although many organisations have focused on other challenges during and after the pandemic, modern leadership has remained a priority for us and our clients.
Reduced travel led to fewer assistance cases, but increased complexity. Which emphasised the importance of our assistance network and maintaining a steady state for this measure.
Diversity is a core strength for us, reflecting the diverse population we serve and promoting a forward-thinking, market-driven approach. It is crucial for understanding customer needs and delivering innovative solutions. While we have always paid careful attention to diversity in our global operations,we continue to expand our diversity agenda.
Our corporate citizenship philosophy centres on healthcare and education for the wellbeing of our employees and communities. Community health is integral to sustainable development, as a healthy workforce depends on a healthy community.
Due to global travel restrictions and reduced mobility, the impact to mobile workers has been reduced. However, there has been a spike in natural disasters and other climate-related events. In response, we intensified our focus and advisory efforts on the subject.
We are committed to international environmental best practices for employees, customers, and providers worldwide. While many organisations now consider environmental impact, the external impact on this subject remains stable.
Our strengths in our ‘Social’ pillar comes from our North Star to deliver the highest quality health and security services to our clients. We continue to build upon this commitment through innovative programmes and solutions. With our subject matter experts in the fields of medicine and security, we are well-equipped us to look at ways how climate change affects diseases, security threats, and the health and safety of workers, for example. Our extensive client base, which includes many of the world’s leading organisations gives us ongoing opportunities to engage in meaningful ESG initiatives. These initiatives serve to benefit our clients, our communities and our own ESG objectives. We recognise that achieving our goals requires collaboration, and as such, we are expanding our partnerships with external organisations like Resilience First and the Cornell-Queens Executive MBA Programme. Looking ahead, we are excited about integrating ESG screening into our supply chain, embedding ESG into our business and culture, improving our ESG data governance framework, and developing innovative solutions that will work for our unique and diverse businesses.
We are proud of International SOS' accomplishments so far, but we remain fully aware of the work ahead. We are excited to continue to innovate, provide value, and create meaningful impact on the issues that matter to all our stakeholders. Warm regards,
Gareth Lewis, Group Director, ESG
OUR MATERIALITY MATRIX
Click on each topic to learn more
Learn more about our material topics by hovering over them.
The World Health Organization (WHO) defines healthcare as a fundamental human right, and as an organisation that believes in positive health outcomes and supports healthy equity and accessibility, we want to ensure that our operations, our clients’ operations, and our supply chain take into account healthcare impacts and targets. We also strongly support the data that healthy workforces increase economic productivity, employee engagement and reduced turnover. Investing in the communities where we operate is also one of our key values and our research shows that greater health equity and accessibility helps improve community outcomes, productivity, and economic growth. Whenever possible, we look to partner with local health authorities, governments, and non-governmental organisations to leverage our experience, expertise and facilities to improve community health outcomes. We are also acutely aware of the effects of climate change on health outcomes, including disease spread, malnutrition, degradation of traditional lifestyles and the effects on occupational health. By minimising our environmental footprint and negative sustainability externalities from our operations, we aim to reduce the negative health impacts flowing from climate change. We also continue to leverage our healthcare and security expertise to help clients manage the health and security impacts from climate change, including forced migration, mental health impacts, malnutrition, impacts on water quality, increased allergens, changes in vector ecology affecting disease spread, effects of air pollution and heat on workforces and health impacts from extreme weather, to name a few. We hope to recruit other partners, in industry and government, to support our mission to expand the pillars of ESG to include health and encourage other organisations, suppliers and customers to include health outcomes in their ESG planning, strategy and initiatives.
EXTERNAL IMPACT
INTERNAL IMPACT
HIGH
HIGHER
HIGHEST
CRITICAL
Our ESG strategy is also anchored around our materiality index, which outlines the largest impact areas for our company and our ability to influence these areas. The materiality matrix is critical for developing our risk framework, prioritising ESG issues and ensuring that we are prepared to adapt and/or mitigate critical impact areas to the business.
Engagement with regulators & stakeholders
Our ability to deliver high-quality healthcare and security support globally is sustained by continuous engagement with regulators, stakeholders, and partners. This priority is paramount internally and continues to increase in importance, fostering strong collaboration for seamless post-pandemic operations.
Maria Fe Aguilar, ESG & Sustainability Officer
Amélie Chatelet, Group Marketing Manager
Kai Boschmann, Chief Marketing & Communications Officer
HEALTHY PLANET
Reduced Carbon Services
Travel
Our Environment Partner
OUR ENVIRONMENTAL IMPACT
Our Goals & Progress
REDUCED CARBON SERVICES
NAVIGATING THE PATH TO REPONSIBLE TRAVEL
As the demand for business travel resumes to pre-pandemic levels, the importance of reducing the emissions impact of travel is critical. At International SOS, we believe in the importance of improving the sustainability of our air travel. Our core mission is to provide world-class medical and security services to workers, wherever they may be located. We tailor our solutions to enhance the health, security risk management, and overall wellbeing of our clients, driving their growth and productivity. Our commitment to this mission can sometimes entail significant travel, both for our teams and for our service providers. With our expansive global footprint, it is important for us to address the environmental impact of our necessary travel requirements. In our ongoing efforts to minimise our GHG emissions, we have identified business travel, and more specifically air travel, as one of our largest contributors to GHG emissions.
PARTNERING TO CAPTURE CO2 EMISSIONS
Through EcoMatcher’s digital blockchain-based platform, organisations can offset their environmental footprint by planting trees and forests in a detailed, accountable and verifiable way. EcoMatcher is social enterprise and certified B Corporation that works in collaboration with vetted foundations and non-governmental organisations (NGOs) to plant trees Indonesia, the Philippines, Nepal, Bhutan, Thailand, Malaysia, India, United Arab Emirates (UAE), Uganda, Kenya, Madagascar Ecuador, Guatemala, and Haiti. By working with vetted foundations, EcoMatcher and International SOS ensure that farmers plant quality seedlings, educate them on farming best practices, and improve their livelihoods. The farmers own the planted trees; hence they benefit from selling the reap or giving back to their community.
Visit the International SOS Foundation forest in India HERE
Visti the International SOS forest in Nepal HERE
TREES
donated & planted
526
1,042
Did you know?
With a total of 2,060 trees purchased for the two forests, we make a significant impact on both the planet and local communities while contributing to the Sustainable Development Goals achievement.
CO2 sequestrered by our trees to date
112,000 kg
515,000 kg
CO2 sequestrered over trees lifetime. This corresponds to absorved the CO2 waste of:
2,060
Flying hours
20,600
Driving hours
Contributing to protect, restore and promote sustainable use of terrestrial ecosystems and maintain life on land and biodiversity through the plantation of a total of
The plantation process of the two forests allow the employment of several planters, providing them and their families with income. The plantation of the two forests has contributed to help
Reducing Carbon Emissions Through TeleHealth & TeleConsultation Expansion
trees for both International SOS and International SOS Foundation forests. Ten different species of trees are included in the two forests (Mango, Tamarind, Teak, Red sandalwood, Jamun, Swietenia mahagoni, Hog Plum, Nepalese Alder, Dhupi and Kapur Tree)
local families
To address this issue, we have interrogated our air travel data to track and identify opportunities to minimise our environmental footprint. Over the past financial year, we have integrated air travel data reporting into our monthly and quarterly management reports. We integrate this data with our financial metrics, and in the forthcoming year, we aim to leverage this information to identify opportunities for reducing our travel footprint through innovative solutions, including the continued utilisation of SAF credits, educational programmes and travel optimisation initiatives. In our previous ESG report, we reported total GHG emissions of 24,231.0 tCO2-e/yr for the fiscal years 2018/19 and 2019/20, encompassing all modes of transportation used within our business operations. However, the focus of this report is to provide a transparent account of our air travel emissions, from 2018 to 2023. In 2023, we participated in our partner airlines’ SAF Programmes for the first time, resulting in a contribution of an 8.15-tonne reduction in CO2 emissions from our 2022 air travel. This initiative marked our pilot programme into how SAF can play a pivotal role in managing our GHG emissions. To align employee travel with our commitment to sustainable practices, we introduced new features in our online booking platform. These features display the emissions associated with each flight which offers valuable insights an visibility for our employees to better understand the carbon footprint and impact of their travel. Our objective is to encourage environmentally conscious choices in trip planning, and whenever possible, opt for alternative means of transportation or virtual options like TeleHealth. For travel in Europe, we have actively encouraged our employees to explore train travel as a more sustainable option. We strive to create Group-wide policies (e.g., purchasing Sustainable Aviation Fuel credits with unused travel vouchers) and empower individual employee decision - through visibility and education about their travel's carbon footprint - to minimise our travel impact.
** The total CO2 emissions for the Financial Year 18/19 do not provide a complete dataset due to changes in our travel management system during that period. Consequently, this figure is an approximate calculation of our air travel emissions.
In the complex landscape of healthcare, the focus is evolving into a broader understanding of the interconnection between environmental health, overall wellbeing, and global sustainability. There has been a global push to recognise the profound impact of environmental factors on health. COP 28, the United Nations Climate Change Conference, hosted "Health Day" for the first time ever to recognise the impact of climate change on public health. With healthcare contributing to over 4% of global carbon dioxide (CO2) emissions, we believe it is important for healthcare companies to minimise their environmental impacts wherever possible. TeleHealth, a proven solution for remote healthcare delivery, has the potential to revolutionise patient care and significantly reduce the carbon footprint. TeleHealth and TeleMedicine refer to the practice of delivering healthcare services remotely, with TeleHealth encompassing non-clinical services, while TeleMedicine focuses on prevention, monitoring, and offering an alternative to in-person consultations. With the adoption accelerated during the pandemic, TeleMedicine has proven itself as a viable solution to enhance accessibility and provide personalised care, particularly for patients in remote locations, with reduced mobility or with limited capacity for in-person visits. Research shows that TeleMedicine reduces greenhouse gas emissions associated with medical treatments by 40-70 times compared to traditional healthcare delivery, primarily due to reduced transportation needs. International SOS has dedicated eight years to expanding the availability of our TeleHealth services globally. Collaborating with third-party providers, our TeleConsultation services have seen significant utilisation growth, with over 500 cases in the last year all of which reduce patient travel and minimise the environmental footprint of healthcare delivery.
12,000 10,000 8,000 6,000 4,000 2,000 0
FY 18/19
FY 19/20
FY 22/23
NAVIGATING EMISSIONS AND TARGETS AT INTERNATIONAL SOS
EMBRACING SUSTAINABLE INSURANCE UNEP FI PSI
PROVIDERS
541
COUNTRIES
offering TeleConsultation services
Our network of medical providers offering TeleConsultation services has experienced significant growth in the last Financial Year:
Period
CO2 emissions (t CO2-e/yr)
10,852.75
9,000.13
3,971.93
17.1%
55.9%
< 200%
increase from financial year 21/22 (35 countries)
International SOS, through our captive insurer Odeon Insurance Re, recently became a signatory of the United Nations Environment Programme Finance Initiative (UNEP FI) Principles for Sustainable Insurance (PSI). Among approximately 7,000 captive insurers globally, only three, including Odeon, have joined this significant collaboration between the United Nations and the insurance industry. The UNEP FI PSI represents the most extensive collaborative initiative between the United Nations and the insurance industry, offering a robust framework to advance sustainable insurance practices. Engaging with over 500 members, including banks, insurers, and investors, along with support from over 100 institutions, UNEP FI strives to cultivate a financial sector that prioritises both people and the planet, generating positive impacts.
Within the UNEP FI PSI framework, sustainable insurance involves the incorporation of Environmental, Social, and Governance (ESG) factors to mitigate risk, foster innovation, and enhance overall business practices. Our active participation underscores our dedication to aligning our operations with global sustainability objectives, ensuring that environmental, social, and governance considerations are integral components of our insurance practices. As proud signatories of UNEP FI, our commitment extends beyond mere endorsement; it is exemplified through concrete actions. We adhere to the principles that mandate investment in ESG initiatives that align with our corporate values. This commitment is reflected in the comprehensive insurance benefits provided to our employees and our proactive approach to bridging gaps in third-party coverage which often exclude specific but highly relevant risks such as pandemics. Looking ahead, we are excited to continue building momentum. One of Odeon’s focuses will be towards investing in meaningful environmental initiatives that are relevant to the sustainability objectives of the Group. Additionally, we support the implementation of recommendations from the Task Force on Climate-related Financial Disclosures (TCFD) and are aligning for the adoption of upcoming frameworks like the Task Force on Nature-related Financial Disclosures (TNFD). Our objective is to establish a clear roadmap for enhancing ecological sustainability of our operations and services throughout the International SOS Group of companies. Guided by the UNEP FI PSI framework and our efforts, International SOS Group, through Odeon Insurance Re, stands committed to pioneering positive change within the insurance industry. We are actively shaping a resilient and sustainable future for our organisation, thereby contributing to a positive impact on the global insurance community.
At the International SOS Group, we recognise the significance of responsibly managing our emissions. Our largest emissions category, Scope 3, highlights the global interconnection and in-person nature of our business and services. The bulk of our Scope 3 emissions comes from business travel of our employees and contractors, as well as the transport fuel used for evacuation and relocation flights. Through our critical partnerships, particularly with medical providers and manufacturers, we ensure a mobile global workforce of our critical service delivery employees and the distribution of medical supplies, even in challenging environments and geographies, which creates a large and challenging GHG emissions footprint to abate. Additionally, essential business travel plays a crucial role in placing our medical experts on the ground, including to remote and far-flung locations. Our next largest emissions category is our Scope 2 emissions, which is mainly represented by the footprint of our physical locations that include our 26 Global Assistance Centers and offices. These sites are fundamental in delivering high quality, rapid services available around the clock, and pose challenges and opportunities on managing their energy use and associated emissions.
Looking ahead, our environmental targets are ambitious, realistic, and targeted, with a focus on reducing our overall carbon footprint, starting with our Scope 1 and Scope 2 emissions, as well as targeted emissions categories in Scope 3. A few key objectives for 2025 including reducing the GHG emission and footprint of our IT function, which can include transitioning from on-premises older data infrastructure to the latest energy efficient equipment and moving data to cloud services powered by lower carbon energy sources. Assessing our supply chain and incorporating sustainability criteria, starting in our MedSupply business line, and scaling across other important Group functions will also help us better understand and identify opportunities for downstream emissions reductions. Importantly, we will continue training and equipping key functional areas with the knowledge, frameworks, skills, and support to enact impactful carbon reduction measures and identify new opportunities. We plan to achieve this objective by increasing education and training programmes around corporate travel emissions, equipping facility managers with the tools they need to enact energy efficiency programmes and guiding relevant teams through targeted training programmes and ongoing support. We also recognise the importance of accurate reporting. We are enhancing our data governance framework and processes to standardise and improve our data collection and storage processes. This commitment reflects our dedication to maintaining the highest standards in visibility of our greenhouse gas inventory, ensure transparency, and anchor our commitment to making realistic and impactful changes in our environmental and emissions footprints. We are excited about a future where our operations and services continue to protect the health and safety of our clients, but also contribute to a healthier, more sustainable global ecosystem.
High
Third-party services
Low
Ability to influence / Control
Material to International SOS Group
Business travel
Transport fuels
(Evacuation flights & others)
Utilities
(Electricity, steam, heat, cooling)
Stationary fuels, synthetic gases & others
Scope 3
Scope 2
Scope 1
Employee commuting
15
HEALTHY PEOPLE
Career & Learning Development
Mental Health & Wellbeing
Health, Safety & Security
Our CSR Engagement to Local Communities
OUR CSR COMMITMENT
Our Corporate Social Responsibility (CSR) commitments are focused on healthcare and education initiatives, which tie closely into our core compatencies and areas of expertise. This commitment transcends across our organisation, guiding investments and partnerships with suppliers, clients and stakeholders. Over time, we have expanded our impact areas to include Mental Health & Wellbeing, and Workplace Safety, leveraging our resources and expertise for meaningful impact. International SOS benefits from our concentration of subject matter experts in health and security and, therefore, we encourage and leverage our internal expertise to meet 30% of our CSR investments through employee contributions of time and expertise. Consequently, over 30% of our CSR efforts focus on employee contributing their time and expertise. Over the past years, we have invested more than USD 55,000* in direct cost implications for initiative implementation, coupled with charitable donations exceeding USD 120,000. The map below highlights some of our 67 CSR initiatives that have been implemented in the diverse regions where we operate over the Fiscal Year 22/23.
Golf Charity in the United States
Our colleagues in the United States took part of the 2nd Annual International SOS Charity Golf Classic. As a result of this initiative they have raised over $15,000 for the St. Christopher's Foundation for Children. This fund raising contributed to the Foundation's mission of enhancing the health and wellbeing of children within the St. Christopher's Hospital for Children community. A substantial portion of our funds was generated through a silent auction, which raised an additional $3,000. This testament to the generosity of our attendees and supporters is heartwarming and reinforces the impact we can collectively have on the lives of young ones in need. This was the 2nd Annual International SOS Charity Golf Classic that our team participated to. The event's success demonstrates our collective efforts and underscores the profound impact that can be achieved when a community comes together for a noble cause. We aim to continue this journey of compassion and positive change for years to come.
Golf tournament event in benefit of the St. Christopher's Foundation for Children.
At International SOS, we think that raising awareness and educating about essential societal topics is key to ensure current and future generations are fully equiped to behave with the people and planet protection in mind. With this philosophy, our colleagues in Japan participated to the "Plastic bottle cap initiative". They donated 15,166 plastic bottle caps to NPO which supports medical, disabled people and environmental education for children.
Plastic bottle caps donation
Plastic bottles caps donation in Japan
Japan
CAREER & LEARNING DEVELOPMENT
MENTAL HEALTH & WELLBEING
PROVIDING HEALTH, SAFETY AND SECURITY FOR OUR CLIENTS AND LOCAL COMMUNITIES
Earning our social license to operate in communities means going beyond providing our high quality medical and security services to our clients and providing, whenever possible, positive healthcare outcomes and other community investments for our local stakeholders. We partner with local governments and non-governmental organisations to provide healthcare and educational programmes to elevate the standard of care, while also providing a safe, healthy and secure workforce and community.
FIGHTING AGAINST MALARIA IN AFRICA
Read the full story HERE
ALLEVIATING TUBERCULOSIS BURDEN IN INDONESIA
PROVIDING MEDICAL SUPPLIES AND SUPPLY CHAIN EXPERTISE FOR GOVERNMENT IN TURKIYE
LOCATING AND EVACUATING A MISSING EMPLOYEE FOLLOWING THE TURKEY EARTHQUAKE
Extended support to Melrose Home in Singapore
Melrose Home is a residential home for vulnerable children and youths (six-21 years old) who are experiencing adverse family circumstances or child protection issues. Over 2022 we organised three different CSR initiatives to provide them with both human and financial support. Financial donation Fundraising campaign for a financial donation to Melrose home, an organisation that provides foster care for children from broken families Beverage Sale drive Internal beverage sale for employees. The proceeds are donated to the Children's Aid society and Melrose Home Basic Cardiac Life Support training Employees donated their time to the organisation equipping them with life saving skills in emergencies
Supporting Melrose Home for Vulnerable Children in Singapore
Community Health Outreach Programme in Papua New Guinea
An International SOS team of health care workers established a temporary community clinic at the local church grounds. The objective was to offer health check-ups to adults over 35 years and specialised consultations for adults under 35. Key results: - 84 beneficiaries ( >35 years old) with 37 referrals to Port Moresby General Hospital due to hypertension, diabetes mellitus, breast cancer, and other cases. - Health awareness sessions on nutrition, diabetes and breast and cervical gathered 250-300 individuals for each nightly meetings. International SOS offered to the community population: 1. Health awareness talks related to nutrition, hypertension, Type 2 Diabetes, breast and cervical cancer, and sleeping habits. 2. Health check-ups which included medical history, blood pressure, sugar levels and BMI. Possibility for a consultation with a doctor was also available.
Embeding CSR & ESG actions as part of our internal conference in Mexico
Employees engaged during their Sales Conference in Mexico in four CSR projects: 1. Restore the Mangroves: Our volunteers received the tools to create bags with mangrove seeds that will be used to increase the number of mangroves in the Mexican Caribbean. 2. Bee House Making: Members of the Mayan community joined our volunteers and guided them through constructing bee houses. The houses were donated to a mission to preserve and take care of the bees in the Yucatan Peninsula. 3. School Case Kits: Our volunteers assembled and decorated school kits for "Transformar Educando", a local school (five to 12 year old students) located in Akumal. They also had the opportunity to meet some of the school children and construct piñatas for them to play with. 4. Save the Turtles: Participants helped to assemble , design and paint different signs that were then donated to the local committee of prevention and conservation of the sea turtle in the Riviera Maya.
Madagascar
As a global health and security leader, International SOS operates in diverse and challenging environments, addressing risks and challenges to safeguard our workforce, and our clients' to business success. Our commitment extends beyond essential services to our clients, such as critical medical support, and covers health and security consulting, crisis management, emergency response, risk management and more. We also place the utmost importance on safeguarding our most valuable asset – our people. Risk assessment and preparedness is a cornerstone of our offerings and we support our clients manage hazards through rigorous protocols, adhering to international standards, and following sustainability frameworks. Our workforce, especially those in on-site medical and security roles, face health and security risks, and may require strict infection control, contingency plans, and comprehensive measures for diseases, biological hazards, threats, and cyberattacks.
AIESEC INTERNS
151
since 2013
DIFFERENT NATIONALITIES
52
24
still working for International SOS
50.3%
retention rate after traineeship
(*) Compared with 40-50% of other AIESEC Global Partners.
International SOS established a partnership in 2013 with AIESEC, an independent, not-for-profit organisation managed by students and recent graduates. Through our partnership, we extend the opportunity for young graduates to acquire international experience and build leadership and real-world business skills. We offer talented graduates the opportunity to spend a minimum of twelve months working as compensated interns within one of International SOS’ business lines, with the potential to transition into full-time employment. AIESEC interns enrich our workforce with a wide array of skills, languages, and cultures, reinforcing our diverse perspective. As we celebrate the 10th anniversary of this partnership, we are proud about the impact of our programme:
Indira’s journey as an intern at International SOS was uniquely shaped by the challenges posed by the COVID-19 pandemic. However, her participation in the AIESEC programme significantly contributed to her success in her current role, which involves extensive collaboration with colleagues across the globe. She adeptly navigated both her new professional responsibilities and the unique challenges presented by the pandemic. Indira believes that AIESEC played a crucial role in cultivating a global mindset and fostering cross-cultural understanding among young professionals, equipping them with important leadership, problem-solving, and communication skills.
INDIRA ILLIANTI
Past AIESEC intern and current full-time employee since 2020. Marketing and PR Executive, Corporate
Nationality: Indonesia Based in London
AIESEC's focus on personal and professional development helped me build my self-confidence and resilience. These qualities are certainly instrumental to have, particularly having joined during the start of the COVID-19 pandemic
Daniela started her internship with AIESEC in April 2022. She has experienced and benefitted from the global diversity at International SOS and the access to diferent cultures, functions, beliefs, and ways of working . She reflects on this, noting, "I’ve met several individuals who, either through AIESEC or as full-time employees, have grown within the company, starting in entry-level roles and reaching positions of substantial responsibility. Witnessing this as a reality within the company inspires hope that I too could be one of them." In her current role as an HR Project Coordinator, Daniela collaborates closely with teams and individuals across multiple locations, time zones and levels of responsibility. Her journey in this role has been transformative and was greatly enhanced by the support of her manager and colleagues. While thriving professionally, Daniela acknowledges the challenges of being far from her family and friends, navigating the hurdles that come with living in a foreign country. However, she commends International SOS for “always fostering an environment where employees, especially those far from home, feel comfortable. The flexibility and support offered by the company is very comforting.”
Being a part of the AIESEC experience broadens the panorama and opportunities in every sense – professionally, socially, personally, and in terms of one’s perspective. It made me realise there is a whole world to be conquered.
DANIELA CORTES
Current AIESEC intern HR Project Coordinator, H3S
Nationality: Costa Rica Based in London
CELEBRATING 10 YEARS WITH OUR AIESEC TALENTS
Launched in early 2022 as a key component of our global Learning and Development agenda, the ESG eLearning module plays a vital role in our ongoing commitment to enhance employee skills and bolster our sustainability efforts. This module, part of our comprehensive learning portfolio, equips our global workforce with the knowledge and skills necessary to help us achieve our ESG objectives.
ESG ELEARNING: EDUCATING AND ENGAGING OUR PEOPLE
The ESG eLearning module provides a foundational understanding of International SOS' ESG strategy, introducing fundamental sustainability concepts and shedding light on our social and environmental impacts and operational risks. Furthermore, it outlines our ESG targets, governance structure, and unwavering commitment to international regulations and ethical standards. Employees gain the knowledge required to engage with our ESG Committee and actively participate in various initiatives related to our ESG agenda. During FY22/23, 11,387 employees of International SOS completed our ESG eLearning module, which represent 81% of assigned learners.
Building Mental Health and Wellbeing Resilience of Our People
A key pillar of our Duty of Care is caring for the health and wellbeing of our people. While we are proud to complete the rollout of our Employee Assistance Programme globally in 2022, we also expanded on our employee Mental Health offerings and recently achieved key milestones: In September 2023, we launched the inaugural edition of our mindSET programme. This structured programme ties in with our broader employee wellbeing and mental health agenda to equip our employees with the skills to manage and improve their mental health resilience. The mindSET programme consists of a nine one-hour workshops designed to equip participants with the skills needed to manage and maintain their mental health and wellbeing. Earlier this year, we also joined forces with our partner Koa Health to launch the Mental Wellbeing App for our employees. All International SOS employees have access to the Koa App which provides them with direct access to self-help resources that can support and maintain their mental wellbeing, while enabling them to deal with everyday stress effectively through evidence-based activities. Early adoption and use has been promising, with nearly 500 sign-ups and positive qualitative feedback.
Supporting Our Clients' Mental Health Resilience
Over the past twenty years, International SOS has been striving to make inroads against malaria, which while fully preventable, remains one of the leading killers in tropical countries. In the latest malaria report, the World Health Organization (WHO) states that in 2021 nearly half of the global population was at risk of malaria and with 247 million cases reported and 619,000 malarial deaths.* For several decades, we have partnered with local communities and clients public health initiatives to fight malaria. This year, we again joined forces to contribute to malaria prevention and treatment. Our initiatives to raise awareness on malaria prevention took place both at the regional and local levels, in several African countries including Angola, Ghana, Madagascar, Nigeria and South Africa.
Fighting Against Malaria in Africa
We also purchased 2,450 bracelets from the Relate charity and donated 335 Insecticide-Treated Nets which will protect over 700 children in Africa from malaria and contribute to the prevention work.
ANGOLA
• Malaria awareness session for our employees, including prevention, treatment and benefits available. • Donation of malaria kits to a local orphanage
• On-site malaria awareness sessions for a client in the energy industry. • Partnering with one of our clients to refurbish and donate essential laboratory equipment to the Yamfo Health Center, worth GHc 103,000 (USD 9,200). These equipment along with 100 ITN mosquito nets will help to protect Yamfo’s community against malaria.
GHANA
• Client on-site awareness sessions • Malaria talks to 150 children from the community. • Provision of free malaria tests and consultations
MADAGASCAR
• Awareness session for both local school and client’s sites which resulted by the participation of 600 people.
NIGERIA
• Malaria day for International SOS employees to raise awareness • Provision of charity bracelet and mosquito repellent cream for our employees • Donation of mosquito repellent cream to a children’s home, protecting 45 kids.
SOUTH AFRICA
International SOS has a longstanding commitment to support the eradication of tuberculosos (TB) in the workplace by advocating for the implementation of programmes, specially in high-risk regions. In 2021, International SOS launched a five-year initiative aimed at alleviating the tuberculosis (TB) burden at a mining site and the neighbouring community in Indonesia. Tuberculosis, a severe bacterial disease, remains a significant public health challenge in Southeast Asia, constituting 43% of global cases, and in Indonesia, it represents the second leading cause of mortality. Our ongoing action plan aims to establish a "TB-free Workforce" by improving case detection and quality of on-site care and in the neighbouring community. International SOS has outlined a comprehensive strategy addressing five critical priorities: - Minimise the risk of TB infection following exposure. - Reduce the likelihood of progression from TB infection to TB active disease. - Reduce the duration of infectiousness in active TB cases. - Mitigate the risk of drug-resistant TB spreading within the community. - Reduce the impact of proximal, intermediate, and distal drivers of TB transmission. Over the first year of implementing the plan, we gained valuable insights about the importance of early detection in reducing TB cases in the workforce and the neighbouring community. Additionally, decreasing the incidence of TB within the workforce directly contributes to reducing transmission in the surrounding community. Another critical factor for the programme's success was the effective collaboration with the Local Health Authority (LHA) to enhance the outreach and coverage of the programme, and eventually meet the goal of identifying 100% of TB cases in the area. Our programme has received the prestigious Exemplars Award under the "Ending Workplace TB – Exemplars Award.” This recognition celebrates our commitment to excellence in TB care and prevention and acknowledges our multi-year dedication and impact.
Alleviating Tuberculosis Burden in Indonesian Mines
On 6 February 2023, a 7.8 magnitude earthquake hit north-west Gaziantep province in Türkiye. Extensive damage to buildings were also reported in Syria’s Aleppo, Idlib, Latakia and Hama governates. We immediately deployed a rapid response team to provide critical security and health services to our client’s employees in affected areas of the country. In one example, International SOS helped a client locate and evacuate an employee from the severely impact area of Hatay region in Türkiye. A client ws searching for a missing employee during a trip to relatives and needed assistance in locating the individual and evacuating to Istambul. Through activating local logistics providers to source supplies and transport, we were able to evacuate the affected family, provide life-saving supplies and maintain communication with the client and relevant parties during the evacuation process.
Locating And Evacuating a Missing Employee Following The Turkey Earthquake
In response to the devastating earthquake that struck Türkiye and Syria on February 6, 2023, International SOS, leveraging its profound global logistics expertise, swiftly collaborated with the Türkiye Embassy team in Singapore to provide essential support and aid relief efforts. the Turkish Embassy in Singapore had initiated a donation drive at the Expo Centre, a large open space that it had secured through the Singapore government. In addition, the Singaporean Civil Defense Force (SCDF) had offered trucks and manpower to support with the movement of critical goods and donations. With a proven track record of assisting Governments, International Governmental Organisations (IGOs), and Non-Governmental Organisations (NGOs) in navigating complex environments during times of crisis, our team worked alongside the Türkiye Embassy to manage a donation drive at a prominent public space in Singapore. MedSupply, a wholly owned company of International SOS, in close coordination with the Singaporean Civil Defense Force (SCDF) initiated seamless logistics of sorting and packaging various items, working well into the early hours of the morning, to ensure its delivery to those in need. Alongside the SCDF, team members prepared packaging material and organises the donated items as trucks dropped them off at the site. Other members of the team focused on operational streamlining, including planning the layout of the distribution site and required resources. Together with the SCDF, International SOS established a basic Command Post, Incident Board, IT infrastructure for label printing and a Rest Area for volunteers. We developed safety protocols and a streamlined operational process to aid with the sorting and packing of donated items onto pallets. Our Corporate Social Responsibility (CSR) team mobilised additional resources, while the MedSupply team procured critical supplies such as bags, packing boxes and other necessities. Our expertise and experience in supply chain management and the effort of our teams meant that in just 36 hours we helped ship over 15 tons of humanitarian aid to Turkey courtesy of Turkish Airlines. During the following two days, 80% of the donated goods had been sorted, packed, and labelled in Turkish so that once pick-up trucks arrived, they could be immediately dispatched. The most urgent goods – winter clothes, children’s food and clothing, women’s hygiene products, medicines and blankets – were loaded onto pallets for priority pick-up. During the next seven days, we expect the delivery of an additional 60-80 tons of usable donations to Türkiye.
Providing Medical Supplies And Supply Chain Expertise For Government In Turkey
*The cost implications mentioned do not account for the time and expertise contributed by our employees involved in implementing any initiatives.
BUILDING A SUSTAINABLE FUTURE - ESG TRAINING AND DEVELOPMENT INIATIVES
EDUCATING TO MITIGATE: GHG ACCOUNTING ESSENTIALS TRAINING
At International SOS, sustainability is not a measured snapshot in time, but a continuously evolving journey towards a greener and more sustainable future. Recently, we conducted targeted training sessions for two crucial teams: Real Estate Managers and the Travel Management Teams. These teams make business and operational decisions that have an outsized influence on our environmental and emissions footprint: Real Estate Managers optimise energy consumption, waste management, and overall emissions for our sites, while the Travel Team manages emissions from global operations, making decisions impacting our travel footprint, from transportation modes to accommodations. Across our +140 sites, empowering these teams with knowledge and tools is crucial for making environmentally conscious responsible choices. During these training sessions, participants first learned about greenhouse gas (GHG) accounting and navigating the complex steps of GHG calculations with a focus on inventory management systems. Looking ahead to FY23/24, this continuous training programme will shift from theory to action, presenting levers and initiatives for teams to efficiently reduce emissions in their respective areas of business. This forward-looking approach equips our teams with the knowledge and tools to set meaningful reduction targets, guiding us towards a more sustainable and environmentally conscious future.
Dedication to employees' wellbeing involves addressing workplace hazards and continuous review of safety measures, protocols, with active participation across our Group. Our dedication extends to employees’ wellbeing, addressing workplace hazards and upholding the highest occupational health standards. We are at the leading edge of certifications including the achievement of ISO 45001 certification in 91% of the Medical Services Business Line.
Addressing the emotional health of the workforce remains a major challenge for global organisations. Providing holistic and comprehensive programmes is crucial to ensure a healthy and productive global workforce. We offer our clients Mental Health and Wellbeing solutions to ensure they possess the tools, support, and services for mental resilience.
83%
of organisations
recognise the increasing importance of health and wellness policies in the recruitment and retention of talent.
According to our latest Risk Outlook survey and predictions:
80%
of respondents
Survey findings reveal:
identify crisis fatigue and employee burnout as significant issues, with a reported increase in long-term sickness and chronic diseases.
The Mental Health Continuum
Positive & Healthy
Less able to deal with stresses
Suffering from several mental illness
WHILE AT HOME (Domestic workforce)
ON THE MOVE (Mobile workforce)
GENERAL ASSISTANCE OR EMERGENCY
Organisational Assessment
Workforce Health Assessment
Awareness Training
Facilitate Local EAP options
Continuous Learning
Self-Care App (Koa Health)
Self-Led Digital Learning
Counselling (WPO)
Responder Training
Clinical Care
Crisis 24/7 Support Hotline (WPO)
In 2022, mental health challenges were identified amonst employees as one of the most significant disruptors, leading to increased absenteeism, presenteeism and continuity issues*.
We have developed a comprehensive and inclusive approach to mental health based on three pillars: Assess, Advise and Deliver. This model adapts to our client’s needs and the unique profile of their workforce, whether domestic, mobile or otherwise:
* (https://www.who.int/news-room/fact-sheets/detail/malaria / https://www.who.int/publications/i/item/9789240064898 )
AIESEC interns have contributed their skills and expetise in 13 global locations, including the United Kingdom, Singapore, Australia, the United Arab Emirates, Ghana, and Malaysia. Betül Yazıcı, who currently serves as a Talent & Development Specialist and internal coordinator for AIESEC, was a member of AIESEC for six years prior to joining the International SOS Group. Her transition to International SOS was seamless, as the organisation's values aligned to her interests in humanitarian work. Acting as a bridge between AIESEC and International SOS, Betül has seen first-hand the programme's far-reaching impact, which extends beyond the interns themselves and has seen the positive contributions in creating problem-solving, blue sky thinking and driving innovation and creativity.
Click on our talents to read their testimonials
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HEALTHY PRINCIPLES
Sustainable Procurement
Certifications & Accreditations
Our goal & progess
Partnerships & Reporting Ecosystem
ADVANCING ON OUR SUSTAINABLE PROCUREMENT STRATEGY
CERTIFICATION AND ACCREDITATIONS
PARTNERSHIP & REPORTING ECOSYSTEM
International SOS works in constant collaboration with different associations, civil society and international organisations to deliver the highest standards of medical and security services.
Click on the partners logos to reveal more details
Initiated by the International Finance Corporation (IFC) and the World Bank in 2019, EPiHC supports private sector healthcare providers in integrating ethical principles into their operations to improve health services and establish sustainable business models. Recognising the critical role of ethical integration in achieving universal health coverage, the Government Services business line, of the International SOS Group, joined EPiHC in 2023 as a signatory. This commitment aligns with our goal to build trust within communities and contribute to global health objectives. The ten principles of EPiHC are aligned to our values and our ESG(H) strategy:
Ethical Principles in Health Care (EPiHC)
1. Respecting Laws and Regulations 2. Making a Positive Contribution to Society 3. Promoting High Quality Standards 4. Conducting Business Matters Responsibly 5. Respecting the Environment
6. Upholding Patient’s Rights 7. Safeguarding Information and Using Data Responsibly 8. Preventing Discrimination, Harassment and Bullying 9. Protecting and Empowering Staff 10. Supporting Ethical Practices and Preventing Harm
The EcoVadis ranking is an influential sustainability assessment tool that evaluates companies based on their environmental and social performance. Since 2019, we have actively participated in the EcoVadis ranking, consistently disclosing information for assessment. Our sustainability journey has been marked by notable achievements, starting with the Bronze Medal recognition as our initial milestone. Through dedicated efforts, we progressed to achieve the Silver Medal, reflecting our commitment to advancing in our ESG agenda. The EcoVadis scoring methodology is dynamic, undergoing continuous evolution to incorporate increasingly stringent criteria. Through this assessment process, we have demonstrated improvement in our score during the fiscal year 2022/2023, increasing three points in our overall score. We are proudly ranked in the 88th percentile. Moving forward, we are committed to collaborating with internal and external stakeholders to strengthen our sustainable practices. Our priority areas include business ethics, environmental protection, human and labour rights, and building a sustainable supply chain. This ongoing commitment reflects our proactive approach to meet evolving EcoVadis standards and our dedication to a sustainable future.
EcoVadis
OVERALL SCORE 65/100
PERCENTILE 88th
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Our commitment to excellence is reinforced by a certifications that reflect our dedication to quality, security, and sustainability. Of particular significance to our core operations, we proudly hold ISO/TS 13131 Health Informatics for Telehealth Services, making us the world's first organisation certified for the delivery of Telehealth services. In addition to these ISO certifications, MedAire, a business line of the International SOS Group, has achieved the National Business Aviation Association's (NBAA) Sustainable Flight Department Accreditation Programme, a testament to our commitment in reducing carbon emissions and enhancing sustainability practices in business aviation.
International SOS' Medical Services business line proudly holds the ISO 45001 certification. We are committed to ocupational health and safety (OH&S). As of FY 22/23, we have achieved ISO 45001 certification for 91% of our sites pertaining to the Medical Services business line.
The ISO 45001 certification is particularly relevant to our Medical Services business line (MSBL), given its core operations. Our medical staff primarily support clients on their sites, work on the ground, and provide patient care globally, wherever needed. Due to the inherent high occupational health and safety risks associated with these activities, ensuring that our risk management framework and continuous improvement practices meet stringent international standards remains and is always a top priority. While our Medical Services business line is primarily ISO 45001 certified, the knowledge and practices gained serve as a valuable foundation for other divisions of our organisation. Other business lines align their practices under the same standards as MSBL to ensure a cohesive approach to occupational health and safety throughout the organisation.
ISO 9001 is an international standard for quality management systems frameworks meant to enhance customer satisfaction, improve processes, and demonstrate a commitment to delivering high-quality products and services.
ISO 9001 is important to our services, as it guides robust quality management practices across our operations. This certification ensures that our processes are consistently monitored, evaluated, and improved to meet or exceed the expectations of our clients and stakeholders. By achieving the ISO 9001 certification across 63% of our operational sites, we enhance the efficiency and effectiveness of our services, foster a culture of continuous improvement, and ultimately deliver value and quality in the provision of our health and safety solutions worldwide.
Our robust system to manage data security risks follows best practices and principles required for ISO 27001 and 27701 certifications.
In an era where cyber threats are material and omnipresent, this rigorous standard helps cultivate a heightened risk awareness, enabling the proactive identification and addressal of potential vulnerabilities in our data platforms. With ISO 27701 we have diligently certified our Privacy Information Management System (PIMS) across our vital services and applications, covering our Medical Services, Assistance Centres, Workforce Resilience applications, and supporting applications across the Group. These achievements highlight our dedication to upholding privacy standards, risk management, cyber-resilience and operational excellence, especially around handling sensitive medical information. Percentage of sites ISO 27001 and ISO 27701 certified:
The ISO 13131 is an international standard focused on health informatics guidelines. It assesses risks to healthcare quality, safety, and continuity through TeleHealth services. These guidelines enable organisations to employ risk management processes, quality objectives,
and procedures to ensure TeleHealth services adhere to the highest international regulatory standards. International SOS takes pride in being the first organisation to adopt ISO 13131. This commitment not only enhances our reputation but also delivers significant health benefits to our clients. As we expand the availability of our TeleHealth services to more countries, we remain dedicated to following ISO 13131 guidelines, ensuring compliance not only within our organisation but also among our partners, including medical providers.
MedAire was granted the Sustainable Flight Department Accreditation by the National Business Aviation Association (“NBAA”) demonstrates our stance and commitment to environmental responsibility in the aviation industry.
The NBAA accreditation programme focuses on optimising a sustainability culture, with a specific emphasis on reducing CO2 emissions associated with personnel air travel and implementing environmental programmes such as recycling and resource reduction. All accredited companies must document at least a 10% reduction or offset compared to their baseline year emissions output, allowing for a phased approach towards carbon neutrality by 2040. As an accredited entity, we have a responsibility to uphold best practices. This accreditation is not merely a mark of distinction but a call to leadership and responsibility.
International SOS recognises the cascading efforts of requiring equally high ESG standards across our entire value chain. By compelling our suppliers to adhere to robust sustainability, ethical and HSE standards and principles, we aim to minimise risks while generating positive outcomes for our partners and clients, and communities. Our Sustainable Procurement Policy implementation, led by MedSupply International over the past two years, marks significant progress. Training Sourcing and Quality Assurance managers under ISO 20400 standards and internal practical trainings ensures the implementation of our recently updated policy. Reflecting on the insights gained from our internal teams and engagements with suppliers, we have refined our supplier identification and assessment process. Notable lessons include refining the definition of "Targeted Suppliers," focusing on those with significant impacts on our operations. Some lessons learned from these past two years include:
REFINING THE DEFINITION OF OUR "TARGETED SUPPLIERS"
DIGITISING OUR ESG SUPPLIER ASSESSMENT
ENHANCING OUR ESG SUPPLIER ASSESSMENT
It includes suppliers that have a significant impact on our operations. We prioritise these suppliers as we expand the implementation of our policy to other business lines and units.
Digitising our supplier assessment facilitates a streamlined and efficient process for our internal teams and suppliers. The digitisation of the assessment tool enables us to securely maintain a database of our suppliers' performance and efficiently use resources, while contributing to greater transparency and implementation.
Includes significant improvements focusing on evaluating our suppliers' SCope 1, Scope 2, and Scope 3 emissions, water consumption, waste management, use of renewable energy sources, and Diversity, Equity, and Inclusion (DE&I) practices. We also aim to identify diverse-owned and/or under-represented businesses in our supplier base. Our review also bolstered supplier standards on data security, whistleblowing, and anti-corruption measures.
Looking ahead, our goal is to achieve a 10% response rate for our digitised supplier assessment by FY 24 in the UAE, Singapore, and France. We also plan to expand the scope of our policy to include IT suppliers, which currently makes up ~40% of International SOS' expenditure.
We are delighted to announce that in FY 22/23, International SOS has achieved a "Mature" score of 871/1000 in the CyberVadis assessment. Additionally, the integration of the RiskRecon tool has earned us an "A" rating with an Information Security Maturity Score of 8.5/10. This accomplishment reflects our unwavering commitment to maintaining a robust and mature information security posture. In our commitment to robust cybersecurity, International SOS employs CyberVadis, a leading solution for comprehensive third-party cybersecurity risk assessments. Recognised as the first scalable platform of its kind, CyberVadis aligns with major international compliance standards, combining automation efficiency with expert precision. CyberVadis provides standardised cybersecurity ratings, offering insightful benchmarks. Companies undergoing the assessment receive a detailed improvement plan to enhance their cybersecurity practices. We independently assess our standards using CyberVadis, well-known for evidence-based evaluations of policies, processes, and technologies in information security. Additionally, our cybersecurity strategy incorporates RiskRecon, our automated tool which provides a technically rich and actionable analysis of our organisation's internet surface area.
CyberVadis
International SOS proudly maintains its commitment to sustainability and gender equality as a longstanding signatory to the UN Global Compact for Business. Our ESG(H) priorities and continuous efforts are focused on aligning with the UNGC’s principles, serving as the foundation for our active contribution to the Sustainable Development Goals (SDGs). To strengthen our global engagement, we are expanding participation in UNGC Local Networks, which included the UK, Singapore, and, more recently, our MedSupply International business line based in Dubai. In 2021, we took a significant step in promoting gender empowerment by signing the CEO statement in support of the Women’s Empowerment Principles (WEPs). This commitment places alongside over 5,000 companies globally, showcases our strong dedication to advancing gender equality. Following a comprehensive Women Empowerment Principles assessment, we established clear targets and corresponding actions, resulting in an 11% improvement in our score in the last financial year. We are committed to further enhancing our performance in FY 23/24. To deepen the integration of gender equality within the International SOS Group, we empower our business leaders with essential tools and insights, including training, awareness sessions, and female mentorship programmes.
UNGC
Since 2018, International SOS has been committed to transparent and comprehensive reporting referencing to the Global Reporting Initiative (GRI) standards. Our dedication to sustainability reporting is reflected in our ongoing efforts to implement the GRI standards, ensuring that our stakeholders receive accurate and meaningful information about ESG practices. In addition to our consistent reporting, we are proud to have played a role in shaping the reporting landscape. International SOS actively contributed to the creation of the GRI 403: Occupational Health and Safety standard, underscoring our commitment to advancing sustainability reporting practices in the realm of Occupational Health and Safety (OHS). An index found later in our ESG(H) Report provides a detailed breakdown of our reporting against specific GRI Standards.
GRI
%
International SOS Group operates in 153 operational and non-operational sites.
of operational sites and non-operational sites of International SOS Group1
OUR GOALS & PROGRESS
Click on each reporting pilar to see our targets and progress
The SGDs that we are focusing on, aligned to our material topics, have been higlighted:
Achieve 75% completion rate for newly introduced function specific ESG courses for the Real Estate and Travel managers.
Q2 FY 23/24
We have trained 80% of our Real Estate and Travel teams on the first two sessions of our newly GHG accounting programme. Our trainings will continue in the upcoming months.
Energy & emissions
Sub-topic
Target
Target Date
Progress FY22/23
Status
SDGs
NEW
New target for International SOS.
2025
Achieve a 5% reduction in carbon emissions from business travel from our FY22/23 baseline.
10% of newly selected and onboarded Targeted Suppliers of MedSupply International in France, UAE and Singapore, have signed the Supplier Code of Conduct in the previous fiscal year.
Singapore: 10% France: 0% United Arab Emirates: 11%
10% of existing Targeted Suppliers of MedSupply International in France, UAE and Singapore, have signed the Supplier Code of Conduct in the previous fiscal year.
Singapore: 51.9% France: 5% United Arab Emirates: 24.2%
10% of newly onboarded Targeted Suppliers of MedSupply International in France, UAE and Singapore, have completed the Sustainable Procurement Self-Assessment in the previous fiscal year.
Singapore: 10% France: 0% United Arab Emirates: 7.8%
Click on the arrows to see more targets
10% of existing Targeted Suppliers of MedSupply International in France, UAE and Singapore, that have completed the Sustainable Procurement Self-Assessment in the previous fiscal year.
100% of our MedSupply International Quality Assurance and Sourcing teams have completed the Sustainable Procurement Policy training.
Perform Good Manufacturing Practice (GMP) and sustainability on-site audits at planned pharmaceutical manufacturers associated with MedSupply International.
Singapore: 55.6% France: 5% United Arab Emirates: 27.3%
100% of the Quality Assurance and Sourcing team members of MedSupply International have completed the Sustainable Procurement training through the eLearning module.
As planned at the beginning of the financial year, 3 suppliers (100%) were audited on-site on good manufacturing practices and sustainability topics.
Draft and approve our ESG Advisory Board and ESG Committee Terms of Reference.
95% of all employees to complete the Global Compliance Course annually.
The ESG Committee drafted the ESG Advisory Board and ESG Committee Terms of Reference delineate the specific duties and functions of each body, providing a framework that governs the International SOS' ESG agenda, ensuring strategic alignment and effective oversight. This document was approved in FY22/23.
96% employees of International SOS completed the Global Compliance Course in FY22/23
Policies, Targets and Standards
Ethics & Compliance
Expand by 10% our 360 Leadership Assessment Programme for people managers by end of 2023.
FY23/24
As of June 2023, 75 managers have completed the programme, putting us on course to achieve our target.
Employees
Increase the proportion of women employees within top executive positions* to 40% by 2030 (*) Defined as Directors and above and excludes board members
FY 30/31 (40%)
FY 23/24
By the end of FY22/23, 34% of employees within top executive positions identify as female. This is an increase of 5% in comparison to FY21/22 (29%).
Retain 55% of interns through our partnership with AIESEC who have completed the Global Talent Programme (GTP) cycle.
FY 30/31
FY 24/25
(100%) All interns who completed the Global Talent Programme in FY 22/23 were retained.
Obtain ISO 45001:2018 certification in 100% of our Medical Services business line sites.
Maintain a balanced (50:50) female ratio of total employees.
51.2 % of our workforce is composed of employees who identify as female. This is an increase of over 1% from the previous financial year.
Attain 50% of new employees to complete the new Unconscious Bias training within 6 months of joining the company from 1st January 2023.
Between January - June 2023: 330 employees trained Male employees: 137 (41%) Female employees: 181 (55%) Non-disclosed employees: 12 (4%)
Achieve a 85% completion rate for our ESG eLearning module.
By the end of FY 22/23, 81% of our employees had completed the ESG eLearning module.
95% of all employees to complete web-based training on employee health and safety, diversity, discrimination and harassment (Global Compliance Course) year on year.
Our Global Compliance Course was completed by 96% of employees of International SOS in FY22/23.
100% of eligible employees* undergo annual merit review process. (*) Eligible employees include all directly employed G&A staff and specific COS staff, contract-based
99.9% (5,600) of eligible employees completed their merit review process.
Complete OH&S audits in 85% and 90% of Medical Services Centres (in MSBL) in 2023 and 2024, respectively.
The Total Recordable Injury Frequency Rate (TRIFR) will be maintained at or below 0.70 incidents per million-man hours worked in our Medical Services busines line.
85% - FY23/24 90% - FY24/25
80.5 % of Medical Service Centres were audited by end of FY22/23. We have planned audits to reach the target by the end of 2023, calendar year and continue progress to reach our next target.
Our TRIFR for FY22/23 was 1.77 incidents per million-man hours worked. We continue to strive to reach our target by implementing initiatives for related preventive and corrective actions.
Reduce the Total Recordable Injury and Illness Frequency Rate (TRIIFR) in our Medical Services business line by 30% over two years to achieve a rate of 2.00 or less incidents per million-man hours worked in our Medical Services business line.
In FY22/23 the TRIIFR in Medical Services business line decreased to 2 incidents per million-man hours worked - 24% reduction from FY 21/22 (2.62 incidents per million-man hours worked).
The Lost Time Injury Rate (LTIR) or the number of recordable injuries that result in lost time in the Medical Services business line will be reduced by 15% over two years to 0.15 incidents per million-man hours worked.
The LTIR of our Medical Services business lines in FY 22/23 was 0.46 incidents per million-man hours worked. As of next financial year, we will report LTIR and on the Rate of High-Consequence work-related injuries (excluding fatalities), instead of LTI severity rate, in alginment with GRI 403.
Contaminated sharps injury rates will be maintained at 0.8% rate or below in our Medical Services business line (MSBL).
Target of completion rate for the Malaria eLearning is 90% by 2023 and 100% by 2024.
FY 22/23: 0.58% rate in MSBL FY 21/22: 0.52% rate in MSBL FY 20/21: 0.61% rate in MSBL MSBL has been able to maintain the rate of contaminated injuries under 0.8%.
We have developed an improved our Malaria eLearning module and identified high-, medium- and low-risk countries. We are on track to achieve the target by FY 24/25, currently having 95% completion.
90% - FY23/24 100% - FY 24/25
Offer our Employee Assistance Programme (EAP) for internal wellness support to 100% of our employees, globally.
Increase by 10% the locations where we offer our TeleConsultation services for continuous improvement to access to health for clients and communities.
FY25/26
The Employee Assistance Programme (EAP) is now available to 100% of our employees, globally. This target was achieved before the due date. For more information see our Workforce Profile section.
In the FY22/23, we are providing TeleConsultation services in 102 countries, marking a notable surge of over 200% compared to the 35 countries served in the previous FY21/22.
Clients
FY21/22: 95%* (*) In our last ESG Report, we claimed a 97% achievement. However, due to a miscalculation in the total number of operational sites in Medical Services, we have adjusted the figure for accuracy. FY22/23: 91% As we expand our MSBL sites, we ensure to accredit our sites under international standards.
Annually
Define the key focus areas for our Diversity & Inclusion (D&I) Council.
The Council will focus on four key workstreams: (i) Gender Orientation, (ii) Ethnicity, (iii) Age, and (iv) Disability and Neurodiversity. Specific targets and initiatives for each workstream will be determined in 2024.
As we expand our Female Mentorship Programme, we aim to: (a) Ensure a consistent 30% promotion rate after 2 years of completing the programme (b) Achieve a Mentee Net Promoter Score (NPS) of 70% or above for every edition of the programme (c) Achieve a Mentor NPS of 70% or above for every edition of the programme (d) Reach 130 female leaders who have completed the programme by 2025.
During FY22/23, the results of our Female Mentorship Programme were: (a) We maintained a 30% promotion rate for mentees after 2 years of completing the programme. (b) In our latest iteration, the programme received an NPS of 75% from mentees. (c) In our latest iteration, the programme received an NPS of 50% from mentors. (d) Since the beginning of the programme, 95 female leaders completed the Female Mentorship programme.
250,000 total hours of training across the Group with an average of 20 training hours per employee with both males and females averaging 20 hours each.
315,117 total learning hours (Average hours per employees: 26 hours). The learning hours are divided per gender as follows: Male = 130,112 hours Female = 179,437 hours Non-disclosed = 5,568 hours The data includes online and instructor-led courses delivered across the organisation in FY22/23
1/3
2/3
3/3
2/8
1/8
3/8
4/8
5/8
6/8
7/8
8/8
Thought leadership
Education & Training
Duty of Care Recognition
The International SOS Foundation is a registered charity and was started with a grant from International SOS. It is a fully independent, not-for-profit organisation. Through a range of ground-breaking thought leadership, CPD and IOSH accredited training and expert led events, the Foundation helps to share vital insight, understanding and practical risk mitigation measures. In today’s complex world where we face regular health and security related poly crises, the Duty of Care landscape is evolving significantly and becoming more complex for global organisations to navigate. The International SOS Foundation continues its efforts, now more than ever, to drive awareness and raise the standards in Duty of Care.
Since its inception in 2011, the Foundation has partnered with several associations and organisations to bring to the public a wealth of health and safety information. Below are some of our latest key contributions.
To the education sector with their business continuity and Duty of Care challenges, the International SOS Foundation launched the second chapter of its “Campus Health Guidelines” at the end of 2022. The publication aims to provide schools, academic staff and students with the basic guidelines to travel safely and mitigate variable risks in advance ahead of school trips, exchange programmes or other outdoor learning activities. As a second edition to the Campus Health Guidelines, this updated booklet is intended as a management guide to support schools in developing the appropriate policies that meet their needs going forward, beyond COVID-19.
The International SOS Foundation also contributed to the recent International Corporate Health Leadership Council (ICHLC) paper, developing international guidance on the prevention and mitigation of risks associated with both domestic and mobile workforce. Entitled “Recalibrated Health & Safety Best Practices for your Mobile and Domestic Workforces”, this report, with an eye on the future, assesses current literature and reviews corporate polling results to provide management with recommendations to best protect and support an organisation’s mobile (and domestic) workforce.
The International SOS Foundation also launched the case studies of the 2023 Duty of Care award winners across all six award categories. From Pharmaceuticals players to technology giants from the United States to India, the case studies explored each winner’s best practice and exceptional programmes which helped protect the health, safety, security and wellbeing of their people.
THOUGHT LEADERSHIP KEY CONTRIBUTIONS
On 25 May in Austin, 100 global leaders responsible for protecting the health, safety and wellbeing of their people gathered for the 2023 Duty of Care Awards & Summit. From technology giants to NGOs, educational institutions to mining conglomerates, the day saw thought-provoking sessions on newsworthy topics, and invaluable networking. On 24 May, the International SOS Foundation also welcomed 16 international delegates to attend its first face-to-face ISO 31030 training with organisations from Dell, Takeda Pharmaceuticals, Oracle and HCL Technologies. Below is a summary of the events momentous achievements.
RECOGNISING ORGANISATIONS' EFFORTS IN DUTY OF CARE WORLDWIDE
The robust Summit agenda included sessions from the Centers for Disease Control and Prevention (CDC), Chevron, Conrad N. Hilton Foundation, Freeport-McMoRan, Great Place to Work, HCL Technologies, Koa Health, KPMG, and Ogletree Deakins, covering subjects from Duty of Care 2.0, Travel Disruptors, Mental Health & Wellbeing, Information Bankruptcy, Inclusion and Diversity and Global Instability. The winners of the 2023 Duty of Care Awards – organisations across six categories - were announced at a gala evening event after the Summit. Under this year’s theme of ‘Leading Change for a Re-Imagined Future’ the Awards honoured organisations and individuals making a significant contribution to protecting their people while travelling or working remotely. The next Duty of Care Awards will take place in Sydney, 21 October 2024.
Over the past years the International SOS Foundation has built and expanded its series of certified trainings on various Duty of Care related topics. Last year alone, the International SOS Foundation trainers delivered five different certified courses, bringing together leaders and professionals to learn and share on topics including Duty of Care, Crisis Management and ISO 31030 standard. Leading up to the launch of the new ISO 31031 Guidance Document for Managing Risk for Youth and School Trips in 2024, the International SOS Foundation is developing a complimentary course targeted at this specific audience.
The International SOS Foundation has designed the World’s only certified Duty of Care Training programme entitled, Safety, Health and Security for the Mobile Worker. The training courses provide occupational safety and health practitioners with the knowledge and skills necessary to actively participate in the management of safe, healthy and secure travel for their mobile workforce. This course is accredited by the Institution of Occupational Safety and Health.
EDUCATING & TRAINING PROFESSIONALS ON DUTY OF CARE
The International SOS Foundation has designed a new virtual training course entitled Workforce Wellbeing certified by CPD. This course provides individuals and leaders responsible for Wellbeing within their respective organisation, with the competencies necessary to plan, design and deliver best in class programmes. Addressing questions such as: how to develop a framework for Wellness/Wellbeing, how to uncover the right gaps, how to ensure that a programme evidence based, how to measure success and best report on Wellbeing within your organisation.
CPD certified, this virtual training course is designed to provide individuals responsible for, or part of their organisations crisis management team with the competencies necessary to actively participate in protection and resilience of their organisation, people and assets. Throughout the programme, participants will learn the methodology behind an effective crisis management response, define the roles and responsibilities of a crisis management team, provide an effective approach for situation monitoring and decision-making.
CPD certified, the six hour course will equip stakeholders with the practical tools necessary to develop or update their travel risk management policies to address the most pertinent health and security risks impacting their workforce. The course will lead with a comprehensive review of ISO 31030 specifically focused on the core areas most impacting organisations
This CPD-certfied course covers how to prepare an organisation to manage OHS and wellbeing sustainably and which metrics and initiatives to prioritise for sustainability reporting. The course was developed with Sancroft Sustainability consultancy and Louis Wustemann, a former editor of IOSH Magazine.
GRI STANDARDS INDEX
GRI STANDARD / OTHER SOURCE
DISCLOSURE
LOCATION
GRI 2: GENERAL DISCLOSURES 2021
2-1 Organisational details
2-2 Entitites including in the organisation's sustainability reporting
2-3 Reporting period, frequency and contact point
Statement From The Founders
2-4 Restatements of information
Our Goals & Progress - Healthy; People; Healthy Planet - Navigating the Path to Responsible Travel
2-6 Activities, value chain and other business relationships
2-7 Employees
The World of International SOS - Workforce profile
2-8 Workers who are not employees
2-9 Governance structure and composition
Our ESG Strategy & Healthy Growth - ESG Strategy Governance
2-10 Nomination and selection of the highest governance body
2-11 Chair of the highest governance body
2-12 Role of the highest governance body in overseeing the management of impacts
2-13 Delegation of responsibility for managing impacts
2-14 Role of the highest governance body in sustainability reporting
2-17 Collective knowledge of the highest governance body
2-18 Evaluation of the performance of the highest governance body
2-22 Statement on sustainable development strategy
Our ESG Strategy & Healthy Growth - Statement from our ESG Team
2-28 Membership associations
Healthy Principles - Partnership & Reporting Ecosystem
GRI 3: MATERIAL TOPICS 2021
3-1 Process to determine material topics
Our ESG Strategy & Health Growth - Our Materiality Matrix
3-2 List of material topics
Indirect economic impacts
3-3 Management of material topics
Procurement practices
Healthy Principles - Sustainable Procurement
Anti-corruption
Energy
Healthy Planet - Navigating Emissions and Targets
Emissions
305-3 Other indirect (Scope 3) GHG emissions
305-5 Reduction of GHG emissions
Supplier environmental assessment
Healthy Principles - Sustainable Procurement; Healthy Planet
308-1 New suppliers that were screened using environmental criteria
Our Goals & Progress - Healthy Principles
Employment
Occupational health and safety
Healthy People; Healthy Principles - Certification and Accreditations
403-1 Occupational health and safety management system
Healthy People; Healthy Principles - Certification and Accreditations; Our Goals & Progress - Healthy People
403-2 Hazard identification, risk assessment, and incident investigation
403-3 Occupational health services
403-5 Worker training on occupational health and safety
Healthy People - Mental Health & Wellbeing
403-6 Promotion of worker health
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships
403-9 Work-related injuries
Our Goals & Progress - Healthy People
403-10 Work-related ill health
Training and education
404-2 Programmes for upgrading employees skills and transition assistance programmes
404-3 Percentage of employees receiving regular performance and career development reviews
Diversity and equal opportunity
Our ESG Strategy & Health Growth - ESG Strategy Governance; Healthy People - Our CST Commitment
405-1 Diversity of governance bodies and employees
Our ESG Strategy & Health Growth - ESG Strategy Governance; Our Goals & Progress - Healthy People
Security practices
Our ESG Strategy & Healthy Growth
Local communities
Our ESG Strategy & Healthy Growth - ESG Strategy Governance; Healthy People - Our CSR Engagement to Local Communities
Supplier social assessment
Our ESG Strategy & Healthy Growth - ESG Strategy Governance; Healthy Principles - Sustainable Procurement
Customer health and safety
Our ESG Strategy & Healthy Growth - ESG Strategy Governance; Healthy People
Customer privacy
Our ESG Strategy & Healthy Growth; Healthy Principles - Certification & Accreditations; Healthy Principles - Partnerships & Reporting Ecosystem
Health Principles
Targets & Progress
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