PROTECTING & SAVING LIVES
Our crisis response
Who we are
ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES
The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology, and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity, and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by nearly 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 13,000 multi-cultural security, medical, logistics and digital experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: internationalsos.com
Over 5,400 medical professionals work for International SOS including highly trained doctors, medics, nurses, pharmacists, radiographers, and laboratory technologists. Together they provide medical assistance through our global Assistance Centre teams ranging from medical information & advice, arrangement of medical care through an extensive global provider network, conducting medical transportations and providing medical care on client sites. As innovators of global digital health services, we have TeleHealth providers identified in 62 countries and expanded our own TeleConsultation capabilities across our Assistance Centres and Clinics to be in 37 countries.
International SOS employs over 1,200 doctors with an array of specialisations including pandemic preparedness and management, family medicine, gynaecology/obstetrics, paediatrics, physical therapy, psychiatry and counselling, dentistry, nutrition, and wellness. Between them, International SOS employees speak nearly 100 languages and dialects in our Assistance Centres, clinics, and offices. International SOS has extensive professional capabilities in supporting the mental health needs of clients globally, ranging from emotional support counselling to case management of complex mental health conditions. These services are delivered through International SOS Assistance Centres, Clinics, through bespoke client programmes, in addition to digital channels, including our applications and portals.
International SOS and its network of partners combine the world’s leading security and medical risk specialists. Our clients trust and rely on our 200-strong dedicated, full-time security team with access to a further 400 security partners in over 250 countries and territories. Through our security experts based in our Assistance Centres and offices around the world, we provide a comprehensive suite of integrated security risk services for the global workforce and managers tasked with keeping people safe, secure, and healthy. We deliver timely, actionable security information, analysis, advice, and on-the-ground assistance. In 2022, we issued over 48,500 health and security alerts. With our security consulting and training expertise, we also help our clients optimise their security risk management by conducting gap analyses, improve their escalation plans as well as providing destination specific training prior to their travels.
We have 9,000 clients and serve more than 76% of the Fortune Global 100 and 65% of the Fortune Global 500 companies
Our clients include 50% of the Corporate Knights Global 100, a ranking of the world’s most sustainable corporations
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81 Offices And 53 Clinics Worldwide
With two headquarters located in London and Singapore, International SOS has 81 offices worldwide.
Kingdom of Saudi Arabia
Papua New Guinea
Hong Kong (China, SAR)
As a global consultancy focused on health and security risk management, we are trusted by the world’s leading organisations to find implementable solutions to their most pressing challenges, to prepare for future risks and to fuel their growth.
Our global team of Health and Security Consultants bring decades of experience across industries, geographies and specialisms. Our advice is actionable as we draw from our deep knowledge and experience of providing health and security services on the ground in complex, remote or high-risk environments.
Through our data-driven solutions, we address a broad range of health and security challenges, trends and opportunities.
We have four regional Consulting Practices: North America, Europe, Asia and Australia. Our experts delivered over 38,500 health and security consulting hours to clients in 2022.
Health & Security Consulting
In 2021, the digital features of Workforce Resilience service supported 2,600 clients with the ability to locate 5.5 million employees and manage 11.8 million trips via Tracker. We provided accurate & timely information on changing security and health threats in each location via 53,000 alerts.
Our information services are all available in English, with some services or content in 13 other languages.
In 2021, we educated 2,200 clients via Digital Learning.
Digital Features Of our Workforce Resilience Service
The digital features of Workforce Resilience service serve as a complement to our assistance offering, providing our subscribers with web-based tools to prepare for health and security risks. These features help our clients fulfil their Duty of Care to their global workforce and include expert-led medical and security information & advice on 229 countries & territories and 440 cities, 24/7 monitoring of on-going events, a dedicated web portal, Digital Learning courses, workforce location monitoring tools and our award-winning Assistance App. We also offer a resource library of 830 documents including country guides, city guides, reports, and videos.
In 2022, the digital features of our Workforce Resilience service supported 2,000 clients with the ability to locate 7.6 million employees and manage 25.2 million (18 million domestic trips and 7.2 million international trips) trips via Tracker. We provided accurate & timely information on changing security and health threats in each location via 48,500 alerts.
Our information services are all available in English, with some services or content available in 14 other languages.
Digital Features of Workforce Resilience
Assisted almost 44,000 COVID-19 related cases
Offered over 180 COVID-19-related free education materials in 23 languages
Performed 28 air ambulance movements, carrying over 30 COVID-19 positive patients
Delivered over 38,000 health & security consulting hours, providing advice on how to address health & security challenges and keep clients’ workforce productive
Sourced 170,000 COVID-19 PCR and antigen tests
Expanded global TeleConsultation network to 37 countries
Our COVID-19 response
Our Ukraine conflict response
Coordinated over 10 flights from Poland for a European government body including 4 widebody flights
Assisted over 2,000 assistance cases that include Evacuation or Repatriation services, medical advice, travel advice and security services
Over 40 security foreacast and insight reports
Over 350 medical and security alerts on Ukraine and the surrounding regions
Our Crisis Response
Credentialed and maintained a network of over 87 air ambulance operators across the globe.
air ambulance operators
Operated 1,200 medical and security evacuations over 2022
Performed over 400 medical transportations on commercial flights.
Performed 28 air ambulance movements, carrying over 30 COVID-19 positive patients
The number of flights moving COVID-19 positive patients equalled over 9,500 hours - equivalent to over 210 trips around the world.
Moving COVID-19 Postive Patients
In 2022, we supported our subscribers requiring urgent aeromedical movement throughout the world:
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More facts & figures
US Medical Providers
Network Services (Excluding the USA)
International SOS has remote and workplace healthcare services sites in:
including over 650 onshore land-based projects and over
Medical & security evacuations
Security & travel services
COVID-19 PCR and Antigen tests
Through MedSupply International, we sourced approximately:
medical personnel and leverage advanced TeleHealth capabilities.
Our remote sites are supported by over
Our workplace health and wellbeing solutions helped nearly
corporate clients' employees become healthier & more effective at work
health checks and questionnaires through our WorkSafe Health Checks to provide our clients' employees with targeted medical feedback
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