You Call or Use the Assistance App
Our 24/7 multilingual Assistance Centers answer immediately, no call routing, no waiting. You’ll speak directly to a medical or security professional.
Case Initiation
Assist
Evacuate
Follow-up
We Assess and Coordinate
Our experts assess the situation in minutes, confirm safety risks or medical needs, and activate the right on-the-ground resources.
We Activate our Resources to Respond
From medical evacuation aircraft and ground security teams, to hospital coordination, we manage every step through our unrivalled global network.
Resolution & Follow-Up
Once your team is safe, we handle post incident follow-up, cost management, and
Duty of Care reporting.
We Assess and Coordinate
Our experts assess the situation in minutes, confirm safety risks or medical needs, and activate the right on-the-ground resources.
You Call or Use the Assistance App
Our 24/7 multilingual Assistance Centers answer immediately — no call routing, no waiting. You’ll speak directly to a medical or security professional.
We Activate our Resources to Respond
From medical evacuation aircraft and ground security teams, to hospital coordination, we manage every step through our unrivalled global network.
Resolution & Follow-Up
Once your team is safe, we handle post incident follow-up, cost management, and Duty of Care reporting.
