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INTERNATIONAL SOS SUPPORT IN NUMBERS
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30%
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19%
23.5%
37%
25%
43%
51%
55%
11.5%
4.5%
6%
10%
7.5%
8%
10.5%
3.5%
0%
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Ukraine Crisis
How are we supporting our clients and their people?
John Smith, XYZ Corporation
Jan
Feb
Mar
Apr
May
Jun
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Aug
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Oct
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SECURITY ACTIONS ON THE GROUND
INTELLIGENCE, ASSESSMENT & ADVICE
24/7 integrated intelligence & operations
Ukraine crisis at a glance
Phase
Time
Military build up increasing, potential for escalation communicated
24 Jan 2022 Regional Security Forecast
26 Jan 2022 Intl.SOS security personnel deployed to Kiev
12 Feb 2022 Evacuation level increased, advising clients to evacuate area
25 Feb 2022 Ukraine risk rating raised from high to extreme
21 Feb 2022 Deployment of Incident Management Team to Lviv, Ukraine
1 Mar 2022 Reinforcement of IMT into Warsaw
7 Feb 2022 Ukraine situation update global webinar
14 Feb 2022 Retainers for security (Ukraine), transport and border intelligence support stood up in Poland, Slovakia, Romania
Recovery & Implications
Incident Response
Planning & Monitoring
Russia commences expanded military operation in Ukraine
Russia moves into separatist-controlled region of Ukraine
25 Feb 2022 Ukraine situation update global webinar
25 Feb 2022 Ground evacuation of IMT from Lviv to Poland – continuing to standby to provide support clients in and around Ukraine
Risk Outlook Prediction – 10 Dec 2021
“Organisations risk being caught off-guard by rapidly changing security environments, as civil disorder and geopolitical volatility will rise above pre-pandemic levels”
Forecast Report – 3 Feb 2022
“Heightened bilateral tensions between Russia and Ukraine will be a persistent feature of the security environment, amid amplified concerns regarding Russian military movements and Ukrainian fears of an incursion…”
Assistance
Population Covered
Webinars
Digital Services
1,500+ Ukraine-related Cases 700+ Clients Assisted
7+ Webinars Ukraine and Russia: Information, Situation updates 6,000+ Participants
*since Jan 2022
100+ Clients with Declared Population in Ukraine
Heightened tensions to persist amid renewed Russian troop movement
EVENTS
We recommended an evacuation 2 weeks before the crisis officially began
Multi-competency Incident Management Team (IMT) on the ground
24/7 integrated response from our Assistance Center and incident Management Team on the ground
Hurricane Milton
Escalation
8 October 2024: 1st Advisory issued deferring all travel to areas in the projected path of Hurricane Milton RCMT (Regional Crisis Management Team) starts daily meetings to support employees, clients, and partners
7 October 2024: 1st Crisis Update for Hurricane Milton issued to clients Senior Leadership convenes to evaluate & deploy IMT (Incident Management Team) to Florida
Recovery & Continued Support
Info gathering via local sources including tactical info on road conditions and infrastructure Updating advice based on locally sourced intelligence Coordination with local officials to support missing person /SAR requests PoA for RFAs Video updates
Incident Management Team tasks:
* Security, Medical and Operation Assistance Cases * Advisories 4 Party Lines 2 Audio Updates * Special Advisories * Regional Security Forecasts
8 October 2024: IMT deployed and on the ground in Florida
9 October 2024: Capability statement delivered to employees, clients, and partners
10 October 2024: Hurricane Milton makes landfall Webinar recording with current situation and capability statement from IMT on the ground
11 October 2024: RCMT convenes to evaluate the current situation and evaluate IMT returning
SECURITY, MEDICAL AND LOGISTICS ASSISTANCE
24/7 global integrated response
Sudan crisis at a glance
Monthly Security Forecast
Trigger event RSF mobilised troops to Khartoum and Merowe 13.04
Clashes reported 15.04
146 Security, Medical and Operation Assistance Cases 5 Special Advisories 21 Alerts 21 Party Lines 7 Audio Updates 2 Road evac convoys for over 70 people, length of convoys 900km/17h and 22h
Tues 4.05 Crisis Management Team stood down 0700GMT
15.04 – 04.05.2023 Daily CMT meetings – 34 security alerts, 21 party lines issued
Multiple ceasefire announced, ceasefire violations recorded, essential supplies reach critical low
Client-specific security cases (RFIs & RFAs) handled by 24/7 Regional Security Centres
Client-Specific Security & Health Consulting
Port Sudan | 23.04 – ongoing hotel rooms for evacuees
Alert sent
Thu 27.04 2nd road convoy evac. Khartoum to Port Sudan Dep 0630GMT
Tue 25.04 1st road convoy evac. Khartoum to Port Sudan Dep 0610GMT
Mon 17.04 1700GMT Evacuation level raised
Sat 15.04 0800GMT Special Advisory, ACC triggered Sat 15.04 Crisis Management Team 1230GMT
Fri 14.04 Internal Escalation Call 0600GMT
RSF movement confirmed by sources on the ground Thu 13.04 1609 GMT Advisory
Port Sudan | 26.04 – 27.04 1st maritime transportation
Port Sudan | 26.04 – 04.05 support vehicles on retainer
