An incident is reported by your employee/manager through the dedicated Incident Support line.
The International SOS Incident Support Specialist inquires about the incident, tailoring questions to address the unique risks and requirements of your organisation.
The Support Specialist documents the details and adheres to your organisation's specific protocol for reporting the incident, triggering the activation of your internal crisis management team.*
Your organisation handles the incident according to your internal protocols and/or receives International SOS support.
Comprehensive incident reporting is provided monthly in your preferred deliverable format.
The emergency communication process and response protocol are routinely evaluated and adjusted as necessary.
*The International SOS Assistance Centre is activated for health and/or security incidents as required.
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