Why it matters
When you're injured, ill or need security assistance, you want 24/7 instant access to experienced professionals from your provider. Providers that rely on external or outsourced expertise aren't credible and may not be helpful in a time of need.
Global Presence.
Local Knowledge
THE INTERNATIONAL SOS DIFFERENCE
VS
INTERNATIONAL SOS
OTHER PROVIDERS
We have operations in 1,200+ locations across 90+ countries and a network of 86,000+ accredited providers around the world. Our reliable medical and security intelligence is gathered and verified in-country offering our clients a global presence with local expertise.
Limited to fewer regions and locations. No credentialed network. Limited in-country expertise, leading to operational gaps.
Medical and Security Expertise
24/7 access to 5,200+ in-house medical professionals, including doctors, nurses, and paramedics, 200+ certified security experts and 400+ security partners for immediate consultation and evacuation for your entire workforce domestically and internationally.
Limited to fewer regions and locations. No credentialed network. Limited in-country expertise, leading to operational gaps.
Digital Tools
Globally available, multi-lingual Digital Travel Risk Management tools and our 4.6 stars-rated Assistance App, for real-time risk monitoring and crisis management.
Basic or no integrated digital risk tools with geographic service/availability gaps (e.g., in China).
Availability and Response Time
90% of calls answered in less than 5 seconds; Immediate access to a team of doctors, nurses, psychologists, immunologists, occupational health experts, industrial hygienists, rescue services experts, operational intelligence and corporate security experts across our 27 Assistance Centers.
Slower response times due to dependence on external networks.
Evacuation
Services
We conduct 3500+ medical and security evacuations annually, leveraging a global network of proprietary air ambulances, including unique capability to move patients with infectious diseases.
Limited evacuation capabilities with outsourced providers.
Why it matters
Assistance is best rendered locally. Your operational and travel footprints should align neatly with the operations of your assistance provider. As a general rule, reliable intelligence is gathered and verified in-country, therefore it is impossible to claim premier intelligence while simultaneously demonstrating a limited global footprint.
Why it matters
International SOS has been the market leader in creating and providing digital travel risk management tools for decades. In 2025, International SOS will introduce Quantum, the next generation of travel risk and critical event management technology - never seen before, and all within a single pane of glass. Too many providers offer incomplete or cobbled-together technology solutions - and that makes the work harder for you.
Why it matters
Providers with a single call center may become overwhelmed during a crisis. When you need help, an unanswered phone call or a busy signal is not acceptable. And if you do get through, call transfers between loosely integrated and dislocated medical and security experts leads to service delays and failures.
Fully-integrated single global case management system; operating across all borders to manage both medical and travel security needs of our members. Cases are managed via a follow-the-sun model by multiple Assistance Centers simultaneously.
Disparate providers with case teams coordinating from distant locations leads to worse safety/care outcomes and fragmented communications to client stakeholders about case status.
Case
Management
Why it matters
Evacuations are complex, harried events. And that's when experience truly matters, especially when a life is on the line. International SOS has performed tens of thousands of evacuations over the past four decades, all over the world. Experienced professionals will be preferred in your time of crisis.
Why it matters
Time is of the essence during an emergency, and International SOS delivers experienced, professional efficiency. International SOS case management ensures seamless coordination across borders, enabling faster, more efficient responses to both medical and travel security incidents.
Client
Base
Trusted by 12,000+ organizations, including 80% of Fortune Global 100 companies.
Primarily serves smaller organizations, niche markets or leisure travelers.
Why it matters
Last year, International SOS has monitored 60+ million international and domestic trips across 225+ countries for our clients and their workforce. Our clientelle spans all industries - from energy, technology and high finance to governments, NGOs and universities. Having experience spanning various industries and organizations of all sizes is crucial to understand your specific needs and challenges to suport you accordingly.
40 years of operational experience in medical and security assistance.
Newer entrants with less operational history and therfore less expertise.
Industry-leading Net Promoter Score (NPS) of 68, reflecting high client satisfaction across 3.4 million calls per year.
Lower or unreported NPS, indicating weaker client endorsement.
Experience
NPS Score
Accreditations
Pricing
Insurance
Integration
Account Management
& Support
Transparent and up-front. Unlimited advice and referrals free to members. No cost for alerts, sites, trips, mass communication and licenses for our ManagerView platform. No setup nor implementation fees.
A la carte, hidden costs. Resulting in higher annual fees and unexpected costs not budgeted for when reviewing providers.
Accredited by leading global health and security organizations, including ISO certifications. ISO 9001:2008, ISO/IEC 27001:2013, ISO/TS 13131 and more, entrusted by the US Defence since 1998.
Limited or no international accreditations and inadequate data privacy policies and procedures.
Our local dedicated onboarding teams, Client Success Partners, and Account Managers will ensure your organization gets the most out of your program from day one to drive awareness, adoption, and usage.
Limited global footprint, leading to limited/low awareness and adoption of available services by end users and poor program atunement to regional needs
We partner and work directly with all insurance providers globally for integrated and seamless case management.
Limited integration. Most of the time only one Insurance partner is accepted. Leads to unnecessary spend, inconvenience, and potential delays.
Why it matters
Experience matters. We have been elected specialist online information source for crises incl. 2004 Asian tsunami, 2004 influenza pandemic, 2011 Japanese earthquake/tsunami, 2014-15 Ebola outbreak, Zika and Air Pollution, 2019 Nipah Virus outbreak, 2019 Ebola outbreak, and 2020 Novel Coronavirus outbreak. We have been appointed as Fortune Global Forum’s preferred medical partner for eight consecutive years. 3x EMMA Award winner for "Risk Management Provider of the Year". 2x EMMA Award winner for "Best practice in Challenging locations".
Why it matters
An NPS score is an important evaluation metric, and we're proud to report that International SOS clients are highly satisfied. Compare the alternatives, and determine your future level of satisfaction.
Why it matters
Alignment to recognized certification standards allow organisations to demonstrate how they protect traveler and confidential information. Supplemented by internal and external audit of controls, an organization and it's travelers should be confident that their data is being protected.
Why it matters
Usage-based pricing models can seem lower up-front, but being charged extra for utilizing a service you subscribe to isn't ideal and will result in unplanned expenses, budget overruns and financial unpredictability. More often than not, those models end up costing more annually. That's why we provide unlimited advice and referrals with transparent, predictable costs with no hidden fees.
Why it matters
We seamlessly integrate with your insurance programs, simplifying assistance, verifying coverage, expediting claims, and reducing administrative burdens for HR and risk management teams. So you don’t have to. Use your insurer of choice, or ask us for a referal into an insurance partner.
Why it matters
Health and Security Risk Management programs can be complex to implement and maintain. International SOS supports you from day one with a dedicated implementation project manager and a dedicated, local account manager. Left alone, implementation with other providers may be nonexistent, or take months of work and result in low adoption, leaving you unable to provide ROI to your organization.
Don’t settle for a provider without the infrastructure, expertise, or global reach to handle the complexities of medical emergencies, security threats, or large-scale evacuations