Case Study: Leading US Mobile Carrier Chooses S3100V

Schedule a virtual demo

This telecommunications company is a leading wireless provider with over 7,500 dedicated retail stores in the U.S.

Leading mobile carrier chooses wireless security to refresh retail experience.

"We will look forward to working with InVue to ideate on the solutions to secure Samsung products in more Premium way enabling Better Experiences."

VP Sales, Samsung Korea

invue.com

Program Manager at Leading Wireless Carrier

“InVue has been a trusted partner for several years, balancing our needs for design, security, and the customer experience across every store. Their willingness to collaborate led to the recent implementation of S3100V in our newest design concept store. We wanted to deliver an enhanced customer experience while still providing adequate device security. The new wireless solution allows customers to interact with devices more freely and makes it easy for our mobile experts to support them in purchasing decisions. The solution also matched the experience and design we were hoping to capture in our new, high-experience stores.”

Store Manager, Samsung Belgium

The S3100V allows the customer’s to truly experience the new Flip and Fold from A to Z. It is also a great solution in support of cross and upselling initiatives.

InVue’s vertical wireless stand, S3100V was selected to support all of the carrier’s mobile phone store displays because of its impactful customer experience and ability to power a variety of brand devices. S3100V’s alarm zoning functionality specifically solved the challenge of ensuring the best store experience, without sacrificing security. Customers are now able to explore the full functionality of each device – from snapping selfies, to experimenting with apps. In addition, the tether-free design gives mobile experts the opportunity to show customers other compatible electronics throughout the store. Customers can evaluate other devices, as well as discover practical uses of the new phones. The enhanced personal service has resulted in an increased sale per customer.

Product Images

Learn more about the S3100V

The retailer has already deployed S3100V in 40 locations in the United States and intends to expand it to 400 more stores by 2022. Overall operations have run more smoothly since old tethers and power supplies were removed, and there has been a significant reduction in damage and destruction reports. The time it takes to finalize each sale has improved as a result of associates having greater chances to engage with customers while they explore the store.

Challenge

Solution

Results

Case Study: Leading U.S. Wireless PROVIDER

The carrier’s signature stores had previously used older InVue models to display their devices. After six years, the customer was looking to refresh the look and experience to align with major changes their business had recently made. They wanted to create a more engaging, impactful customer experience which would ultimately result in increasing sales per device display. In addition, stores had gone years without having their displays refreshed. Each store made individual changes to ensure display functionality, resulting in a mix of technology, an inconsistent aesthetic, and a confusing, disruptive customer experience. Lastly, finding a single solution which would future-proof stores was a priority. As technology evolves and new electronics are introduced to the market, the retail team needed to find a display solution which would seamlessly transition power and security from older models to the latest generations – all with no interruption to the store experience.

< Return to Testimonials

Image Gallery

Compatibility with evolving electronics.

Streamline the display aesthetic.

Create a more impactful customer experience.