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Provider and Client Interviews
Mystery clients
Facility audits
Providers were asked about the structure of services, the training they received, their thoughts on having time for family planning services and what methods they counseled on if they provided family planning counseling. Clients were asked about their reproductive intentions and contraceptive needs, their preferences for integrated services, and whether a provider had initiated family planning counseling.
These methods included facility audits, in which members of the data collection team visited each of the 41 health facilities to observe facility structure, observe counseling and treatment spaces (without clients), review ART registers, and note informational material on display.
Mystery clients were people (both men and women) who posed as clients seeking HIV services at several of the health facilities. These individuals observed the presence or lack of provider-initiated family planning counseling during a visit. If the provider did not offer family planning, these mystery clients were instructed to ask about family planning services. They were similarly trained to ask about other methods if they were only given information about injectables and condoms.
MYSTERY CLIENTS
